Took my son today as a guest, no drinking water.and only one drinking fountain, had to buy a drink no facility for guests to have the vitamin water. Locker room is a fair size however probably about t... Ver mais
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Localização
Trocar localizaçãoGrand National Avenue, L9 5BD Liverpool, GB
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Veja o que dizem as avaliações
Love the gym but disappointed that when the gym has just had a refurbishment the cardio equipment was not updated. You regularly find treadmills not working, rowing machine with broken parts, even som... Ver mais
The gym is grt. It's goy wat u need. The only problem is there is no cleaner on the wk nites & the showers luk like they don't get cleaned during the day. The cleaner who's on from Thursday is amazing... Ver mais
The 24 hour gym access is paramount for those like myself who work erratic hours and who may want to go when less people are there. The array of equipment, number of free weights/plates is ideal fo... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre PureGym UK - Aintree
Escrito pela empresa
Membership Help
TrainSafe FAQs
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Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Informações de contato
Grand National Avenue, L9 5BD, Liverpool, Reino Unido
4,1
Muito Bom
134 avaliações
Respondeu a 91% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Took my son today as a guest
Took my son today as a guest, no drinking water.and only one drinking fountain, had to buy a drink no facility for guests to have the vitamin water. Locker room is a fair size however probably about thirty people in there and hardly any lockers as people tend to think they're personal issue and leave their padlocks on. Desperately needs a locker audit. Previous gym used to give a weeks warning then cut them off. Equipment quite good but treadmills need overhaul, some of them quite antiquated. Apart from that good parking, decent free weights light and airy, very clean.
15 de abril de 2026
Avaliação não solicitada
Resposta da PureGym UK - Aintree
Hi Tony. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
Member belongings can only be stored in lockers while using the gym and we ask that all members only keep their stuff in the lockers for the duration of their visit. If belongings are left in them overnight, we will break the lock and put the contents into lost property.
If you have any specific concerns relating to these matters, please speak with a member of the gym team at the time where they will be happy to assist further with this. We look forward to seeing you back in the gym soon. Thanks, PureGym
Resposta da PureGym UK - Aintree
Hi Andy- Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do so and we are really happy to hear you enjoy using the gym overall! Thanks, PureGym
Been a member for a while now and great but some changes needed
Been a member for a while now and great facilities and staff. I have loved the classes with good variety.
I have noticed though the last few months the lack of variety of classes with some classes only being offered in the middle of the day which do not account for people who work full time. I get the rule with not turning up for classes and a ban but what about the other way - I booked some classes in Dec (after Christmas) to turn up only for staff not in or notification sent that the class was not on .
6 de janeiro de 2026
Avaliação não solicitada
Resposta da PureGym UK - Aintree
Hi. Thanks for taking the time to leave this review, we are happy to see this is 4 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range of classes, so that members have a variety of ways to workout and also do so, in a short amount of time, as we understand some members are crunched for time or just prefer shorter (but effective) workouts. Our app also has lots of features so that members can get the most out of their membership! If you have any feedback about classes, or any requests, please reach out to the gym manager – they’re always open to member feedback and will be happy to discuss any concerns you have! Thanks, PureGym
The gym is well equipped and the staff…
The gym is well equipped and the staff is amazing
27 de novembro de 2025
Resposta da PureGym UK - Aintree
Hi there - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to see your positive comments for the facilities and team! Thanks, PureGym
Easy to join
30 de setembro de 2025
Resposta da PureGym UK - Aintree
Hi Julie - Thank you so much for sharing your feedback—we’re thrilled to see your 5-star review! We aim to make the start of your fitness journey as smooth and hassle-free as possible, so it’s fantastic to hear that joining us was easy for you. We’re excited to have you as part of our community and look forward to supporting you in reaching your fitness goals! Thanks, PureGym
Resposta da PureGym UK - Aintree
Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
A lovely lady at Aintree showed me…
A lovely lady at Aintree showed me around and helped me join. It was easy peasy and a great deal of 30% off 😃
2 de junho de 2025
Resposta da PureGym UK - Aintree
Hi Kathryn. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you found the sign up process easy and we hope you enjoy using the gym overall!
Thanks, PureGym
Staff friendly and welcoming
Staff friendly and welcoming
I have issues with my knees and they were informed and knowledgeable and patiently worked with me to identify areas I need to strengthen
21 de maio de 2025
Avaliação não solicitada
Resposta da PureGym UK - Aintree
Hi Annee - Thank you for taking the time to leave this review, we are delighted to see it is 5 stars! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do so! We are really happy to hear this positive feedback on your experience! Thanks, PureGym
Just easy to take up membership again…
Just easy to take up membership again after a number of time with health issues
23 de abril de 2025
Resposta da PureGym UK - Aintree
Hi Neil - We appreciate you leaving this review, and your feedback means a lot to us. We're all about making the beginning of your fitness journey hassle-free, so it's wonderful to hear you found the process of joining simple. Wishing you the best with your workouts! Thanks, PureGym.
Resposta da PureGym UK - Aintree
Hi Laura! Thank you for taking the time to leave this 5 star review. It is great to hear the joining process was straightforward and you signed up using one of our promotions.
Hope you enjoy your membership with us! Thanks, PureGym
The only issue i have found is lack of…
The only issue i have found is lack of cable attachements, in particular there only being one tricep rope cable for eight cable points
12 de janeiro de 2025
Resposta da PureGym UK - Aintree
Hi there - Thank you for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
Regarding the point which you have raised about the cable attachments, please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. We are really happy to hear you enjoy using the gym! Thanks, PureGym.
The men's changing rooms in Aintree had…
The men's changing rooms in Aintree had no heating and it was -5deg outside. Not acceptable.
10 de janeiro de 2025
Resposta da PureGym UK - Aintree
Hi there - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We are reviewing feedback and will ensure this is addressed in club.
Temperatures and air conditioning in our gyms are automatically regulated by Smart machines, but if there is a persistent issue staff may be able to override it and can certainly report it to be checked by engineers. Thanks, PureGym.
I’m all for classes and enjoy them…
I’m all for classes and enjoy them myself but for such a big gym it’s ridiculous that some of classes take up the only rowers and ski machines so there are none available for other people at the gym!
20 de dezembro de 2024
Resposta da PureGym UK - Aintree
Hi there - Thanks for taking the time to leave this rating, but I'm sorry to see it's 1 stars.
We are always keen to receive feedback so we can improve our service, but it would help us if you could get in touch directly to provide more information about the classes and where these can be improved.
We'd love to talk to you in more detail, so if you have feedback the best way to pass it on for practical action is always to get in touch directly with the Gym Manager. You can approach them in the gym or leave a comment in the feedback box as this is regularly reviewed and will be taken into consideration for updates and improvements. Thanks, PureGym
Great value gym
Great little gym for the price you pay. I've been a member of David Lloyd, the council gyms and PureGym and can honestly say PureGym has the best classes and membership you can cancel/rejoin whenever you need to. You're not tied into anything it's great. Great gym for a casual gym goer.
2 de janeiro de 2025
Avaliação não solicitada
Resposta da PureGym UK - Aintree
Hi Alex, thank you for taking the time to leave this review, we are delighted to see this is 5*s.
It's important to us to provide our members with a great space to work out, in a clean and friendly environment and we're so pleased to hear you are enjoying PureGym!
Thanks, PureGym
Improvements are needed
Recently joined the gym. Overall it’s okay, has a good parking, good size gym.
A few issues which I noticed after attending 3 times.
1. Massive changing room which I’m not sure if the gym has that capacity anyway, but the shower room (for men) is very small and not good at all. 6 showers with 6 hangers outsides. No shelves or storages to put your stuff like shampoo inside so you have to put it on the floor which the drainage is not that good. So have to put your stuff on the wet floor.
2. Not enough attachments for the cable machines. For instance there’s only two rope for cable machines… as there’s a second floor you’ll end up going up and down to look for attachments.
3. There’s no space where you could use the yoga mats to stretch or anything as it seems the studios are being used by trainers only. But the area for the free weight is good.
3 de dezembro de 2024
Resposta da PureGym UK - Aintree
Hi Shayan - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We always aim to provide a broad spread of kit to cater to a range of fitness needs and meet demand as it changes through the day, getting the balance right between weights and cardio, but if you have any other/specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym.
Not the best
Not the best, took a call mid sign up, & I then had to contact customer service…but no phone contact….online only, made it eventually but awkward to start, let’s hope it improves now I’ve joined
30 de setembro de 2024
Resposta da PureGym UK - Aintree
Hi David - Thank you for taking the time to leave this rating, we always appreciate and take on member feedback.
We are always keen to receive feedback so we can improve our service so it would help us if you could get in touch directly to provide more information about where we may be able to improve.
It's great to see you have now been able to join. We look forward to seeing you in the gym and making great progress in your fitness journey! Thanks, PureGym
I called to look at the gym and was…
I called to look at the gym and was impressed with what I saw. A really nice man welcomed me and gave me a tour . He was very helpful, professional and friendly. He told me about the app, membership, classes and personal trainers. I went home and joined up. It was all very easy!
19 de setembro de 2024
Resposta da PureGym UK - Aintree
Hi Lesley. Thanks for taking the time to leave this review, we always appreciate member feedback.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
We love being able to help and chat to our members when given the opportunity to do so; great to hear you enjoyed your tour.
Look forward to welcoming you back soon! Thanks, PureGym
Cleaned Environment
PureGym has an excellent, high quality workout machines, weights and equipments.
Vending machines snacks is delicious and affordable.
I’m looking forward for a regular cleaning schedule in toilets and workout space.
Bonus! Return surface sprays and blue papers stations.
20 de abril de 2024
Resposta da PureGym UK - Aintree
Hi there,
Thank you for taking the time to leave this review.
We're sorry to hear that you have concerns surrounding the cleanliness of your gym. We work hard to ensure that our gyms are a safe and comfortable environment for all of our members, and always take member feedback on board.
Please may we ask that you contact us directly to discuss this feedback further? This can either be done with your Gym Manager in the gym, or by contacting our Member Services team on member.services@puregym.com.
Thanks, PureGym
No smaller weights in kettlebells and…
No smaller weights in kettlebells and cleaner was cleaning all 3 showers at the same time so unable to use the showers.
12 de setembro de 2024
Resposta da PureGym UK - Aintree
Hi Cheryl. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We always aim to provide a broad spread of kit to cater to a range of fitness needs and meet demand as it changes through the day, getting the balance right between weights and cardio,
If you have any other/specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed.
We would like to assure you that we are reviewing feedback and will ensure all points raised are addressed in club. Thanks, PureGym
Resposta da PureGym UK - Aintree
Hi Brian. Thanks for taking the time to leave this 5 star review!
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
We do our very best to provide a wide range of equipment so that members have a variety of ways to workout.
Hope you continue to enjoy your time with us! Thanks, PureGym
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