Cleanliness is very good, I often see instructors wiping down machines and hoovering. Friendly Fitness Instructors that are all approachable. lots of space which is nicely spread out with areas a... Ver mais
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Localização
Trocar localizaçãoBicester Shopping Park, Oxford Road, OX26 1BT Bicester, GB
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Veja o que dizem as avaliações
The cleanliness of the gym has taken a downturn, tonight all the urinals were blocked leaving only the one cubical for approximately 40 men to use then we couldn’t wash our hands, not very nice when y... Ver mais
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Gym is always clean, I go daily! An I am enjoying it. It seems well priced! Down side they never fix the broken machines(2 cross trainers broken for 3 weeks) an the treadmill belts slow as you w... Ver mais
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I initially had some problems with entering the gym via my passcode and the manager went above and beyond to help fix the issue. The deputy manager also rocks and the rest of the staff are top notch a... Ver mais
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Detalhes da empresa
Sobre PureGym UK - Bicester
Escrito pela empresa
Membership Help
TrainSafe FAQs
Find a Gym
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Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Informações de contato
Bicester Shopping Park, Oxford Road, OX26 1BT, Bicester, Reino Unido
3,5
Bom
92 avaliações
Respondeu a 92% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Personal Training? More like Personal Nightmare
Was prevented from entering the gym I always go to with the PIN I'd used for 4 years and was told that someone else was using it in a different location and rather than finding the person who stole it, they blamed me for not protecting it and banned me from coming again despite the fact I told them I had no idea who was using it, they simply blamed it on me sending it to a family member despite the fact they live 50 miles from said location. Shambolic and downright abusive service from Puregym Bicester and every so called personal trainer should be ashamed of themselves
28 de abril de 2026
Avaliação não solicitada
Resposta da PureGym UK - Bicester
Hi Ash. Thank you for taking the time to leave this review, we're sorry to see it's 1 star. We strive to provide the best service possible, and your feedback is important to us. So that we can look into this and advise further, please reach out to our Member Services team at member.services@puregym.com or get in touch with us through our social media channels: @puregym on Facebook, or @puregymofficial on Instagram.
If you notice some unfamiliar activity on your membership, our team will be happy to generate a new PIN to ensure your access remains unaffected and to protect your PIN. Please be assured that our team are always ready to assist and will be back in touch as soon as they can to discuss this further. Thanks, PureGym
Extremely difficult to cancel -No response from the Support
I joined my local PureGym in Bicester but didn’t like the atmosphere and decided to cancel my membership shortly after joining. Unfortunately, cancelling has been an absolute nightmare.
Despite PureGym claiming it’s “easy to cancel anytime,” the reality is completely different. Their website’s cancellation process is confusing and poorly designed, and I’ve spent a lot of time trying to find a clear way to stop my membership. Even after emailing their support team multiple times, I’ve received no response at all.
Meanwhile, PureGym continues to take money via direct debit every month, even though I’ve made every possible effort to cancel. The lack of customer support and transparency is extremely disappointing.
PureGym needs to simplify their cancellation process and actually respond to members’ emails. This experience has been frustrating, time-consuming, and completely avoidable if they had proper customer service in place.
1 de outubro de 2025
Avaliação não solicitada
Resposta da PureGym UK - Bicester
Hi Abdul - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. Members are able to cancel their memberships anytime or freeze their membership for up to 3 months (in a 12 month period), via the PureGym app or website, on the members area; as mentioned in our terms conditions, cancellations must be actioned 4 working days before the next payment is due: https://www.puregym.com/help-centre/freezing-or-ending/how-do-i-cancel-my-direct-debit-monthly-membership/. If you need any support with your membership, please reach out to our Member Services team at member.services@puregym.com or get in touch with us through our social media channels: @puregym on Facebook, or @puregymofficial on Instagram. They’re always ready to assist and ensure things run smoothly for you. Thanks, PureGym Thanks, PureGym
Overall good
Overall good, but ventilation around the cardio area can be better, with a lower temperature to the rest of the gym.
14 de setembro de 2025
Resposta da PureGym UK - Bicester
Hi there - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. Temperatures/air con in our gyms are automatically regulated by Smart machines, but if there is a persistent issue staff may be able to override it and can certainly report it to be checked by engineers. Thanks, PureGym
Resposta da PureGym UK - Bicester
Hi Andrew - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Great location…
Great location especially for late nights and very early morning hours
9 de julho de 2025
Avaliação não solicitada
Resposta da PureGym UK - Bicester
Hi Jonathan. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Too Hot and crowded
Way too over crowded, people waiting for machines and equipment, disturbs whole workout.
Shoddy air con if any, so hot your sweating before you even start
3 de junho de 2025
Resposta da PureGym UK - Bicester
Hi, thank you for taking the time to leave this review. We are sorry to see this is 2 stars.
We’re afraid it's true, our gyms are very popular and so can become busy, especially at peak times. The busyness of the gym does fluctuate throughout the day, or depending on the day of the week and you can check how busy the gym is before attending on your PureGym app.
Thanks, PureGym
Charged twice for day pass due to…
Charged twice for day pass due to website glitch.
31 de maio de 2025
Resposta da PureGym UK - Bicester
Hi, thanks for leaving us this review. We are sorry to see this is 1 star
We are sorry to hear this. Please can you reach out to Member Services via email - member.services@puregym.com or social media DM and they will ne happy to take a look and advise you further.
Thanks, PureGym
good atmosphere
12 de maio de 2025
Avaliação não solicitada
Resposta da PureGym UK - Bicester
Hi Wasiu - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It's great to see your comment! Thanks, PureGym
Great first experience
15 de março de 2025
Resposta da PureGym UK - Bicester
Hi Simon - Thank you for taking the time to leave this review. We always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean environment.
It's great to hear you enjoy using the gym, please continue to have a brilliant time throughout your fitness journey! Thanks, PureGym.
The manager was super helpful and…
The manager was super helpful and efficient.
22 de janeiro de 2025
Resposta da PureGym UK - Bicester
Hi Denise – Thank you for leaving this review! Our team genuinely enjoys assisting and connecting with our members whenever we can, so it's wonderful to hear that you've had such a positive experience with us. We're thrilled to know that you're happy with both the gym and the support from our team. Thanks again, PureGym.
The classes are good however
The classes are good however, due to the recent timetable changes these have impacted the classes that I can attend. I cannot fault the instructors however, there was a stretch class on a Friday which has been cancelled a couple of times at the last minute as it clashes with another class on a Friday and there are not enough instructors to teach 2 classes. The stretch class has been running for a long time on a Friday and to now lose this class is very disappointing. Stretch is as important as strength and mobility classes and in order for me to keep attending the gym then I need to ensure I attend at least one stretch class a week. The class has moved to a Thursday and for 30 minutes, which is a day not convenient to myself. 30 minutes is also too short due to the time it takes to get to the gym and I am not going to do an 18 mile round trip for a 30 minute class. I cannot fault the quality and professionalism of the instructors but Pure Gym does have a high turnover of staff which does affect the classes and attendance whilst changes happen.
28 de dezembro de 2024
Resposta da PureGym UK - Bicester
Hi there. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We would like to apologise for any inconvenience these changes doe cause for your gym routine.
The class timetable is regularly reviewed in line with member feedback and on occasions will need to be adapted to account for the space in club as well as the staff on site available to run the classes.
If you have any suggestions the best way to pass them on for practical action is always to get in touch directly with the Gym Manager.
You can approach them in the gym or leave a comment in the feedback box as this is regularly reviewed for updates and improvements. Thanks, PureGym
Great facility
Great facility. Friendly, helpful staff.
22 de dezembro de 2024
Avaliação não solicitada
Resposta da PureGym UK - Bicester
Hi Paul – Thank you for leaving this review! Our team genuinely enjoys assisting and connecting with our members whenever we can, so it's wonderful to hear that you've had such a positive experience with us. We're thrilled to know that you're happy with both the gym and the support from our team. Thanks again, PureGym.
I was welcomed by Dexter at Bicester…
I was welcomed by Dexter at Bicester branch who gave me a tour of the gym and gave me some quick tips too. The place seemed clean and organised. Looking forward to start the journey again!!
2 de dezembro de 2024
Resposta da PureGym UK - Bicester
Hi Pa – Thank you for leaving this review! Our team genuinely enjoys assisting and connecting with our members whenever we can, so it's wonderful to hear that you've had such a positive experience with us. We're thrilled to know that you're happy with both the gym and the support from our team. Thanks again, PureGym.
Nice spacious gym
Nice spacious gym, had a nice workout. All equipment available and was able to use the machines I needed. People are also respectful.
17 de novembro de 2024
Resposta da PureGym UK - Bicester
Hi Roman! Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
We do our very best to provide a wide range of equipment so that members have a variety of ways to workout.
Enjoy your next workout! Thanks, PureGym
The gym is friendly and clean
The gym is friendly and clean. The staff are amazing and really helpful.
3 de outubro de 2024
Avaliação não solicitada
Resposta da PureGym UK - Bicester
Hi Linda - Thank you for taking the time to leave this review. We always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean environment.
It's great to hear you enjoy using the gym continue to have a great time throughout your fitness journey! Thanks, PureGym
The gym is crazy busy
The gym is crazy busy. Such a shame. Don’t think I’ll be signing up. I came at 9pm on a Saturday evening and the business bar looks really low compared to the rest of the week (mid-week). Even at this time I can’t get on any machines and bumping into people moving around. Awful, especially for £30 per month. I used to pay £18 in Nottingham for a gym three times the size
24 de agosto de 2024
Resposta da PureGym UK - Bicester
Hi there. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused on your visit.
We’re afraid it's true, our gyms simply are very popular and so can become busy especially at peak times, but this does fluctuate throughout the day and from day to day.
Members can also use the members area via the PureGym app or website, to see how many people are in the gym. Thanks, PureGym
Super easy and fast
Super easy and fast.
Just don’t need the joining fee. It put me off for a month till I found away around it.
Now to try out the gym.
11 de agosto de 2024
Resposta da PureGym UK - Bicester
Hi Callum! Thanks for taking the time to leave this review, it is great to hear the sign up process was quick and straightforward.
Joining fees are applied to cover the initial administration costs associated with setting up a new membership and direct debit agreement.
A joining fee would be applicable in these circumstances unless there is an active promotion available.
In the meantime, we do hope you enjoy your time with us! Thanks, PureGym
It was very easy.
31 de julho de 2024
Resposta da PureGym UK - Bicester
Hey Jomila - That's awesome to hear and thanks for the 5* feedback!😊
Thanks, PureGym
Resposta da PureGym UK - Bicester
Hey Athiswari - That's awesome to hear and thanks for the 4* feedback!
Thanks, PureGym
Very fast method to rejoin
4 de julho de 2024
Resposta da PureGym UK - Bicester
Hi there! Thank you for taking the time to leave this 5 star review. It is great to hear the re-joining process was straightforward.
Hope you enjoy your membership with us! Thanks, PureGym
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