I just like that I can go when it is quite, since I started with the menopause and because of the associated symptoms, I have felt very self conscious doing exercise especially around other people. T... Ver mais
A empresa respondeu
Localização
Trocar localizaçãoMercia Retail Park, DH1 5GF Durham, GB
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Veja o que dizem as avaliações
Very clean gym, plenty of equipment(only frustration being the people who sit on a machine on their phone not using it but can’t blame the gym for that) and a diverse clientele which makes it a great... Ver mais
No cleaning products to clean equipment before and after use. Asked a member of staff and was told that management had asked to remember cleaning sprays. I said it was unhygienic as staff don’t clean... Ver mais
A empresa respondeu
After trying out most of the gyms in the area, i can hands down say this is the best one! It’s exactly what I needed, something affordable, with lots of great classes, friendly and helpful staff, lot... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre PureGym UK - Durham Arnison
Escrito pela empresa
Membership Help
TrainSafe FAQs
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Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Informações de contato
Mercia Retail Park, DH1 5GF, Durham, Reino Unido
4,4
Excelente
139 avaliações
Respondeu a 94% das avaliações negativas
Normalmente responde dentro de 1 semana
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Resposta de PureGym UK - Durham Arnison
Hi Paul. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Resposta de PureGym UK - Durham Arnison
Hi - Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We know that everyone likes to workout at different times whether that be due to work commitments or due to personal preference; being open 24/7 means we can provide for everyone, anytime, anywhere! We are really happy to hear you enjoy using the gym overall! Thanks, PureGym
Resposta de PureGym UK - Durham Arnison
Hi Michael - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to see your positive comments! Thanks, PureGym
Big thanks to Theo for the pride he puts into his work. It really shows!
Since Theo began working as a cleaner at PureGym Arnison Centre, I have noticed a significant improvement in the overall cleanliness of the facility. He approaches his work with great care and attention to detail, ensuring that every area is maintained to a high standard.
His commitment to doing the job properly has made my experience at the gym considerably more pleasant. Theo’s dedication is truly appreciated.
14 de novembro de 2025
Avaliação não solicitada
Resposta de PureGym UK - Durham Arnison
Hi Jess - Thank you so much for your 5-star review! 🙌 We’re so glad to hear you had an excellent experience, and we’re proud to have such a dedicated team. Our staff work hard to provide great service, and your feedback means a lot. Looking forward to seeing you again soon at the gym! Thanks, PureGym
Free buddy session NOT WORKING
My friend sent me the link for buddy free sessions, which didn't work. We both spend plenty ti.e outside of the gym for no reason. So, disappointing. My feedback about experience are 1 of 100.
15 de outubro de 2025
Resposta de PureGym UK - Durham Arnison
Hi there - Thank you for taking the time to leave this review, we are sorry to see this is 1 star and hear of this experience. Looking into your account, this membership appears to be set up. If you need any membership support, please reach out to our Member Services team at member.services@puregym.com or get in touch with us through our social media channels: @puregym on Facebook, or @puregymofficial on Instagram. They’re always ready to assist and ensure things run smoothly for you. Thanks, PureGym
Always feel welcome
Always feel welcome.
All ages, shapes and sizes go !
I love the classes and go much more by attending them.
18 de setembro de 2025
Avaliação não solicitada
Resposta de PureGym UK - Durham Arnison
Hi Catherine - Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range of classes, so that members have a variety of ways to workout and also do so, in a short amount of time, as we understand some members are crunched for time or just prefer shorter (but effective) workouts. We are really happy to hear you enjoy using the gym! Thanks, PureGym
Resposta de PureGym UK - Durham Arnison
Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
We love being able to speak to members when given the opportunity to do so and it’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Great Ride Class
Attended for the first time today a 45 minute Ride Class with Lewis. It was hard going but well worth every minute and the calories burned etc are proof of that. I would definitely attend his class again. A great workout, great fun and a massive thank you to Lewis. 🙂x
31 de agosto de 2025
Avaliação não solicitada
Resposta de PureGym UK - Durham Arnison
Hi Catherine - Thanks for taking the time to leave this review, we are really pleased to see it is 5 stars! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It's great to hear your positive feedback for the gym team and these classes! Thanks, PureGym
Resposta de PureGym UK - Durham Arnison
Hi Heather - Thank you so much for sharing your feedback—we’re thrilled to see your 5-star review! We aim to make the start of your fitness journey as smooth and hassle-free as possible, so it’s fantastic to hear that joining us was easy for you. We’re excited to have you as part of our community and look forward to supporting you in reaching your fitness goals! Thanks, PureGym
Good gymmmm
22 de agosto de 2025
Resposta de PureGym UK - Durham Arnison
Hi there - Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment, so we are glad to hear this feedback. Is there anything you feel we could improve on? Thanks, PureGym
Shown around the whole gym by a young…initial visit
Shown around the whole gym by a young lady she explained every apparatus which was much appreciated
14 de agosto de 2025
Resposta de PureGym UK - Durham Arnison
Hi Alan. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars!
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
We love being able to help and chat to our members when given the opportunity to do so and we look forward to seeing you back in the gym soon!
Thanks, PureGym
Resposta de PureGym UK - Durham Arnison
Hi Norman, thank you for the 5* review and welcome to PureGym.
We hope to see you in the gym soon!
Thanks, PureGym
Good app with ease of use.
22 de junho de 2025
Resposta de PureGym UK - Durham Arnison
Hi Stuart. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you found the joining process easy and we hope you enjoy using the gym overall!
Thanks, PureGym
Easy to do online
20 de maio de 2025
Resposta de PureGym UK - Durham Arnison
Hi there - Thank you so much for sharing your feedback, we are delighted to see this is 5 stars. We aim to make the start of your fitness journey as smooth as possible, so it's fantastic to hear that your experience joining us was easy and straightforward. Enjoy your workout sessions! Thanks, PureGym
Easy to follow
12 de maio de 2025
Resposta de PureGym UK - Durham Arnison
Hi Andy - Thank you for your feedback, we are delighted to see this is 5 stars. We aim to make the start of your fitness journey as smooth as possible, so it's fantastic to hear that your experience joining us was easy and straightforward. Enjoy your workout sessions! Thanks, PureGym
Far too cold in the gym (coldest gym in…
Far too cold in the gym (coldest gym in my 45 years of gym experience)
20 de abril de 2025
Resposta de PureGym UK - Durham Arnison
Hi Thomas - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We are reviewing feedback and will ensure this is addressed in club. Temperatures and air conditioning in our gyms are automatically regulated by Smart machines, but if there is a persistent issue staff may be able to override it and can certainly report it to be checked by engineers. Thanks, PureGym.
Great team
Aaron Caroline aron scott and claire(and others) make the place a great place to train especially if your new to training and not confident
8 de abril de 2025
Avaliação não solicitada
Resposta de PureGym UK - Durham Arnison
Hi Jamie! Thanks for taking the time to leave this review, we are delighted to see it's 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
We love being able to help and chat to our members when given the opportunity to do so; great to hear about your experience with the team at Durham Arnison.
Hope you continue to enjoy your time with us! Thanks, PureGym
Great environment to exercise
Great environment to exercise. Plenty of equipment tu use. Numerous classes to choose from. Very easy to book classes. Plenty of free parking. Staff are friendly and courteous.....
2 de março de 2025
Avaliação não solicitada
Resposta de PureGym UK - Durham Arnison
Hi Adam - Thank you for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
Our team do our very best to provide a wide range of classes, so that members have a variety of ways to workout and also do so, in a short amount of time, as we understand some members are crunched for time or just prefer short effective workouts. We are really happy to hear you enjoy using the gym! Thanks, PureGym.
PureGym, Arnison Retail Park, Durham
Overall, I really like this PureGym. It’s well-equipped, well-lit and a good size with a Cycle room, exercise studio and plenty of floor space for doing free weights and stretches. There’s a good mix of clientele; as a woman in her 50s, I don’t feel intimidated or unsafe. All the staff are friendly and approachable, they remember you and are always happy to offer help and advice.
I only have one small gripe. At the start of 2025 a new Class Timetable was introduced (presumably by the Bods at Head Office) and some of the scheduling is simply bizarre.
For example, on Monday one Cycle class finishes at 7pm and the next Cycle class starts at 7pm in the same room using the same bikes. This doesn’t allow time for the first group to clean the bikes and get out before the second group comes in. Not terribly hygienic and rather chaotic for the instructors and participants, and both classes are being cut short as a result. We’re all puzzled as to why they’ve changed the later class from its original start time of 7:15pm.
Similarly, on Sunday a Circuits class finishes at 10am and is followed immediately at 10am by a Bodytone class. Same instructor (who is excellent by the way), same room, but different equipment. There’s no time to clear away the Circuits gear before the Bodytone crowd enter. In fact, to accommodate the change-over, the first round of Circuits has been cut from 45 seconds to 30 seconds per exercise. On top of that, the 30 minute Bodytone class has replaced a 45 minute Pump class even though there’s nothing else scheduled in that room for over an hour. I do both classes and quite frankly I feel like I’m being cheated out of 15 minutes of what used to be a premium workout.
I’m not the only one who doesn’t understand the logic behind this new 2025 schedule. It’s not like they’ve crammed in loads of extra classes every day and every minute counts. Some of the classes feel rushed and I sense the instructors feel rushed too! Some have literally no time at all between their classes.
Other than that I think my £30 a month membership is worth it. I’ve taken various classes with most of the instructors and they’re all lovely, they work you hard while making the classes fun. If they could sort out the class scheduling, I’d give them 5 stars!
26 de janeiro de 2025
Avaliação não solicitada
I love the app
I love the app, so easy to plan my work out. Love all the choices of classes. Despite the Gym being busy I do not feel like I am waiting around for machines.
The staff are really helpful. I had an induction from Dee who was lovely.
28 de dezembro de 2024
Resposta de PureGym UK - Durham Arnison
Hi there - Thank you for taking the time to leave this review. We always appreciate and take on board member feedback.
Fantastic news to hear that you’re happy with our app. We’ve provided lots of features so that members can get the most out of their membership, including classes and easy gym access. Have a brilliant fitness journey! Thanks, PureGym.
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