Member for about 8 months. Convenient and easy location. It wasn't great for anyone who is mainly cardio focussed to start with but recently cardio equipment has been removed to make way for eve... Ver mais
A empresa respondeu
Localização
Trocar localizaçãoPark Farm Industrial Estate, CT19 5FF Folkestone, GB
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Veja o que dizem as avaliações
Staff very helpful and equipment in good condition. However, too many people do not wipe equipment after use which is disgusting. There is not a single sign telling people to do this and none of the s... Ver mais
The gym is great and the staff are lovely but the toilets smell horrific. I can't believe people still wee on the seat and leave it and the toilet unflushed. Please bring back separate loos for women... Ver mais
App great for finding 'quieter' times. Good availability of equipment. During staffed hours can we educate folks that crocs/sliders aren't appropriate footwear? Also spoke to a gym user as regards eat... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre PureGym UK - Folkestone
Escrito pela empresa
Membership Help
TrainSafe FAQs
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Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Informações de contato
Park Farm Industrial Estate, CT19 5FF, Folkestone, Reino Unido
4,0
Muito Bom
96 avaliações
Respondeu a 94% das avaliações negativas
Normalmente responde dentro de 1 semana
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Convenient, but poor maintenance and priority on weights hurts the experience.
Member for about 8 months. Convenient and easy location.
It wasn't great for anyone who is mainly cardio focussed to start with but recently cardio equipment has been removed to make way for even more weights equipment.
Cardio equipment is poorly maintained, treadmills especially. I have nearly slipped on treadmill belts that are too loose several times. Numerous machines are regularly out of order, and this can make accessing machines that are working difficult at peak times.
29 de dezembro de 2025
Avaliação não solicitada
Resposta de PureGym UK - Folkestone
Hi Joe- Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. Staff do undertake regular maintenance checks and work hard with our equipment providers to ensure that our equipment is fixed as soon as possible, if any should be broken. We are equally as disappointed when this happens and sometimes need to wait on engineers but will have all equipment in full working order as soon as is safely possible. If you have any concerns about equipment, please notify staff on site as soon as you can so this can be investigated further. Thanks, PureGym
Easy to sign up
7 de dezembro de 2025
Resposta de PureGym UK - Folkestone
Hi Kirsty. Thank you so much for sharing your feedback—we’re thrilled to see your 5-star review! We aim to make the start of your fitness journey as smooth and hassle-free as possible, so it’s fantastic to hear that joining us was easy for you. We’re excited to have you as part of our community and look forward to supporting you in reaching your fitness goals! Thanks, PureGym
Welcoming gym
Always clean, positive atmosphere, great range of equipment
16 de novembro de 2025
Avaliação não solicitada
Resposta de PureGym UK - Folkestone
Hi Julia - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range of equipment so that members have a variety of ways to workout. It’s great to see your positive comments! Thanks, PureGym
Cancelled itself
Purchased a membership but my app says it’s been cancelled when I log in. I didn’t do this and haven’t even been to the gym yet so can’t have been suspended or missed a payment.
Can’t get into the gym now.
2 de agosto de 2025
Resposta de PureGym UK - Folkestone
Hi there - Thank you for taking the time to leave a rating, but I'm sorry to see it's 2 stars. We strive to provide the best service possible, and your feedback is important to us. So that we can look into this and advise further, please reach out to our Member Services team at member.services@puregym.com or get in touch with us through our social media channels: @puregym on Facebook, or @puregymofficial on Instagram. They’re always ready to assist and ensure things run smoothly for you. Thanks, PureGym
Good clean gym
7 de junho de 2025
Resposta de PureGym UK - Folkestone
Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Resposta de PureGym UK - Folkestone
Hi there - Thanks for taking the time to leave this review, we are happy to see this is 4 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
very friendly and clean
16 de abril de 2025
Avaliação não solicitada
Resposta de PureGym UK - Folkestone
Hi Keiron - Thank you for taking the time to leave this review, we always appreciate and take on member feedback.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym.
FOLKESTONE branch - the worst of the PureGym experience!
I travel a lot, hence the PureGym membership, but my personal misfortune is that I live in Folkestone, where you can find the worst PureGym in the country, in my experience.
Let's see:
- Regularly, no paper tissues or toilet paper.
- No or very low heating in the changing rooms/showers.
- A lack of any cleaning in the changing rooms, and most importantly, in the shower area.
- This is the second time this winter that there has been only cold water from the showers. Imagine finishing a workout and then going to work soaking wet in your own sweat. Nice.
- The rest of the time, the water is lukewarm, and the shower cut-off time is set to 20 seconds. 😀 They're definitely tight-fisted!
Hey PureGym, if the money's not enough, then raise the membership fee but offer a decent service.
This review is specifically for the Folkestone branch, as I have been to many, but this is by far the worst.
7 de janeiro de 2025
Avaliação não solicitada
Resposta de PureGym UK - Folkestone
Hi Gabor - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. We fully understand the importance of supplies being available to members and staff and this will be dealt with. Thanks, PureGym.
very good gym and friendly
30 de dezembro de 2024
Avaliação não solicitada
Resposta de PureGym UK - Folkestone
Hi Keiron. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Opening hours are good
Opening hours are good
Variety of equipment is more so administrative reasons than the quality or design of the equipment
Staff will refuse to offer any assistance unless paying them extra aka personal training even to the point of members almost hurting themselves
Cleaning appears to be done less and less frequently as changing rooms are dirtier than ever before. Broken equipment stays broken for a long time before being fixed
15 de dezembro de 2024
Resposta de PureGym UK - Folkestone
Hi James - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. Staff do undertake regular maintenance checks and work hard with our equipment providers to ensure that our equipment is fixed as soon as possible, if any should be broken. We are equally as disappointed when this happens and sometimes need to wait on engineers but will have all equipment in full working order as soon as is safely possible. If you have any concerns about equipment, please notify staff on site as soon as you can. Thanks, PureGym
Resposta de PureGym UK - Folkestone
Hi Anthony - Thank you for taking the time to share your thoughts! We really value member feedback and always take it on board. It’s great to hear that you had a smooth and easy experience joining us. Have a great time with your workouts! Thanks, PureGym.
Resposta de PureGym UK - Folkestone
Hi Linda - Thank you for taking the time to leave this review. We always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean environment.
It's great to hear you enjoy using the gym continue to have a great time throughout your fitness journey! Thanks, PureGym
Fab 1st class thanks Will
Did my first class Body Pump with Will. Great motivator, knows his stuff. Thanks for a great return back to fitness
7 de outubro de 2024
Resposta de PureGym UK - Folkestone
Hi Ann - Thank you for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
Our team do our very best to provide a wide range of classes, so that members have a variety of ways to workout and also do so, in a short amount of time, as we understand some members are crunched for time or just prefer short effective workouts. We are really happy to hear you enjoy using the gym! Thanks, PureGym
Very easy to enrol
Very easy to enrol. It had saved my info from when I was a member before so didn’t have to re enter everything. Always a savings code to use.
5 de setembro de 2024
Resposta de PureGym UK - Folkestone
Hi there, thank you for the 5* review and welcome back to PureGym!
We hope you enjoy your future visits to the gym again!
Thanks, PureGym
Robbed me of my money and then didn't send me the code to use the gym.
I bought a day pass for 8.99, you didn't even send me the code to use it, I waited outside the gym for 35 minutes before going home. I still havent recieved the code, I want a full refund.
1 de setembro de 2024
Resposta de PureGym UK - Folkestone
Hi Luke - Once you join online, you will receive a welcome email including your PIN within the hour - Usually sooner!
If you haven't received this, please drop our Member Services team a message on (member.services@puregym.com) with your accurate email address, mobile number and DOB - So they can find your account and check for any typos used in the sign up process that are preventing your welcome email being sent.
We look forward to getting this sorted for you .
Thanks, Puregym
Super helpful staff in helping me join
Super helpful staff in joining - covered everything I needed
2 de agosto de 2024
Resposta de PureGym UK - Folkestone
Hi Joy - Thank you for the 5* review and welcome to PureGym!
We hope you enjoy your new membership with us!
Thanks, PureGym
It was very easy to join PureGym…
It was very easy to join PureGym online, with immediate access if need be...I went along the next day and was pleasantly surprised at the cleanliness of all amenities and availability of equipment and how well maintained the Gym was overall.
2 de julho de 2024
Resposta de PureGym UK - Folkestone
Hi VH, thank you for the 5* review and welcome to PureGym!
We hope you continue to enjoy your future visits to the gym!
Thanks, PureGym
First time visit
First time visit. The ambience was good, friendly faces. As an older first timer I thought the gym might be full of muscular poseurs! It wasn't at all.
2 de maio de 2024
Resposta de PureGym UK - Folkestone
Hi Joy! Thanks for taking the time to leave this 5 star review, we always appreciate and take on board member feedback.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
Hope you continue to enjoy your time with us! Thanks, PureGym
THE PEOPLE THE ATMOSPHERE
1 de maio de 2024
Avaliação não solicitada
Resposta de PureGym UK - Folkestone
Hi Andreacous - It's great to hear you're enjoying PureGym, and thank you for the 5* review!🙌
Thanks, PureGym
Great introduction from Frazier
Great introduction from Frazier, i now feel more confident on using the equipment and I am looking forward to get stuck into my muscle building routine. Very impressed with the app too!
8 de abril de 2024
Resposta de PureGym UK - Folkestone
Hi Dane - Thank you for the 5* review and welcome to PureGym!
We're so glad the induction with Frazier was useful and hope you enjoy your new membership with us!
Thanks, PureGym
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