PureGym UK - Hatfield Avaliações 42

O TrustScore é 4 de um total de 5

4,0

Unit 40-45, The Galleria, AL10 0XR Hatfield, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

After trying to join a certain other gym🤦‍♂️for three days with no success I decided to give Pure a try so went to their new Hatfield gym and literally joined in the foyer on my phone in ten minutes... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Joined from day 1, the gym set out is good and staff are friendly enough apart from not being proactive enough to tell other members to make sure they wear footwear. I will be cancelling my membersh... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

The gym and facilities were very clean and tidy. The staff were very friendly and helpful. They had aload of gym equipment for all types of training depending on people's requirements

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Amazing gym,it a very lovely gym, the app is fantastics, they are well above and prepared .. I love the layout of the app.. it give great workout plan, it help me so keep staying motivated even if I d... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Academia
  2. Academia de Ginástica

Sobre PureGym UK - Hatfield

Escrito pela empresa

Membership Help TrainSafe FAQs Find a Gym Download Free App

Everybody Welcome at the UK’s favourite gym

At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.

From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.

We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.

We offer:

  • Hundreds of gyms nationwide
  • No contract memberships
  • 24 hour opening times
  • Classes included in your membership
  • A huge range of quality kit
  • Experienced Personal Trainers

Informações de contato

  • Unit 40-45, The Galleria, AL10 0XR, Hatfield, Reino Unido

4,0

Muito Bom

O TrustScore é 4 de um total de 5

42 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 94% das avaliações negativas

Normalmente responde dentro de 1 semana

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Avaliado com 5 de um total de 5 estrelas

Friendly and the cleanest

28 de novembro de 2025
Avaliação não solicitada
logotipo da PureGym UK - Hatfield

Resposta de PureGym UK - Hatfield

Hi there - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to see your positive comments! Thanks, PureGym

Avaliado com 5 de um total de 5 estrelas

Good gym in Hatfield

8 de novembro de 2025
logotipo da PureGym UK - Hatfield

Resposta de PureGym UK - Hatfield

Hi there - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to see your positive comment! Thanks, PureGym

Avaliado com 5 de um total de 5 estrelas

Sooo easy to join!!ter trying to join a certain other…

After trying to join a certain other gym🤦‍♂️for three days with no success I decided to give Pure a try so went to their new Hatfield gym and literally joined in the foyer on my phone in ten minutes and 30 seconds later having been sent my member code I was going through security doors and looking around the gym planning my first session! Brilliant! Couldn't have been easier thank you Pure!👍👍👍👍👍

8 de novembro de 2025
logotipo da PureGym UK - Hatfield

Resposta de PureGym UK - Hatfield

Hi Brian - Thank you so much for sharing your feedback—we’re thrilled to see your 5-star review! We aim to make the start of your fitness journey as smooth and hassle-free as possible, so it’s fantastic to hear that joining us was easy for you. We’re excited to have you as part of our community and look forward to supporting you in reaching your fitness goals! Thanks, PureGym

Avaliado com 5 de um total de 5 estrelas

Great gym

I work away a lot and the first thing I do is search for a local gym close to my accommodation.
Pure gym ticks all the boxes for me, my only negative is a day pass @£9 is pricy.

12 de agosto de 2025
logotipo da PureGym UK - Hatfield

Resposta de PureGym UK - Hatfield

Hi Mark. Thanks for taking the time to leave this review!

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

We do our very best to ensure that our prices are affordable because we believe everyone should have the chance to experience the gym. Regarding the point you have raised, we will certainly look into this as we always strive to continuously improve our services for our members!

We are really happy to hear you enjoy using the gym overall!

Thanks, PureGym

Avaliado com 5 de um total de 5 estrelas

Love the Hatfield Pure Gym

Love the Hatfield Pure Gym, classes are amazing including Step, Core, Lift and Pilates. The gym is clean, staff friendly and easy to park for a really good price.

16 de junho de 2025
Avaliação não solicitada
logotipo da PureGym UK - Hatfield

Resposta de PureGym UK - Hatfield

Hi there - Thanks for taking the time to leave this review, we are really pleased to see it is 5 stars! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It's great to hear your positive feedback for the gym team and these classes! Thanks, PureGym

Avaliado com 5 de um total de 5 estrelas

👍 good

👍 very good, i like it

12 de junho de 2025
logotipo da PureGym UK - Hatfield

Resposta de PureGym UK - Hatfield

Hi Sayassat. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Avaliado com 5 de um total de 5 estrelas

Great gym

The gym and facilities were very clean and tidy. The staff were very friendly and helpful. They had aload of gym equipment for all types of training depending on people's requirements

5 de março de 2025
logotipo da PureGym UK - Hatfield

Resposta de PureGym UK - Hatfield

Hi J! Thanks for taking the time to leave this 5 star review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

We do our very best to provide a wide range of kit so that members have a variety of ways to workout. Hope you continue to enjoy your time with us! Thanks, PureGym

Avaliado com 1 de um total de 5 estrelas

Way too cold inside,the vending…

Way too cold inside,the vending machines don’t take cash, very crowded,not enough machines or benches and too little equipment.

7 de março de 2025
logotipo da PureGym UK - Hatfield

Resposta de PureGym UK - Hatfield

Hi there - Thank you for taking the time to leave this review. We always appreciate and take on member feedback.

Our gyms are indeed very popular and so can become busy especially at peak times, but this does fluctuate throughout the day. Members can also use the members area via the PureGym app or website to see how many people are in the gym.

We always aim to provide a broad spread of kit to cater to a range of fitness needs and meet demand as it changes through the day, getting the balance right between weights and cardio, but if you have any other specific suggestions on more gym equipment please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym.

Avaliado com 5 de um total de 5 estrelas

Its a great place to de-stress and get…

Its a great place to de-stress and get a good workout in, friendly, approachable and knowledgeable PT's, its a shame the members leave the place in such a mess, leaving weights all over the place, just put them away!

1 de março de 2025
Avaliação não solicitada
logotipo da PureGym UK - Hatfield

Resposta de PureGym UK - Hatfield

Hi Stacey! Thanks for taking the time to leave this 5 star review. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do so!

It is in the gym rules that members should return their own weights or risk suspension, but at peak times especially it can be hard to police this.

However, staff on site do everything they can while we also have CCTV monitoring the free weights and are looking for new ways to combat this. Thanks, PureGym

Avaliado com 5 de um total de 5 estrelas

easy and quick to set up

easy and quick to set up, very good management and staff

14 de fevereiro de 2025
logotipo da PureGym UK - Hatfield

Resposta de PureGym UK - Hatfield

Hi there – Thank you for leaving this review! Our team genuinely enjoys assisting and connecting with our members whenever we can, so it's wonderful to hear that you've had such a positive experience with us. We're thrilled to know that you're happy with both the gym and the support from our team. Thanks again, PureGym.

Avaliado com 1 de um total de 5 estrelas

when i went to the gym on the second…

when i went to the gym on the second day i entered my code at the entrance like 5 different times and it wasn't working and i felt so bad, but inside the gym is a nice place but i didn't get to enjoy my 3 days

31 de dezembro de 2024
logotipo da PureGym UK - Hatfield

Resposta de PureGym UK - Hatfield

Hi there - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused!

If you could get in touch with us directly with the Gym Manager/Member Services to provide more information (which gym, what date/time etc.) we can look into assisting you with this.

There is also an Assist button at the gym entrance you can press, when pressed a local member of staff will come to the door to assist you. Thanks, PureGym.

Avaliado com 5 de um total de 5 estrelas

PureGym, Hatfield

Excellent, all round 247 gym in a great location

13 de dezembro de 2024
Avaliação não solicitada
logotipo da PureGym UK - Hatfield

Resposta de PureGym UK - Hatfield

Hi Simon - Thank you for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

We know that everyone likes to workout at different times whether that be due to work commitments or due to personal preference; being open 24/7 means we can provide for everyone, anytime, anywhere! We are really happy to hear you enjoy using the gym! Thanks, PureGym.

Avaliado com 4 de um total de 5 estrelas

No rudeness


No rudeness, no condescension and articulation

10 de dezembro de 2024
Avaliação não solicitada
logotipo da PureGym UK - Hatfield

Resposta de PureGym UK - Hatfield

Hi Bisola - Thank you for taking the time to leave this review, we always appreciate and take on member feedback.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym.

Avaliado com 1 de um total de 5 estrelas

It’s not something you could possible…

It’s not something you could possible help but no one goes to the morning classes and that’s what I personally got the membership for.

28 de novembro de 2024
logotipo da PureGym UK - Hatfield

Resposta de PureGym UK - Hatfield

Hi Laura - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused.

Would you be able to tell us the reason behind your comments and rating so we can better understand this? Would you like to attend more popular classes? Thanks, PureGym.

Avaliado com 1 de um total de 5 estrelas

The staff at the gym is hiding inside…

The staff at the gym is hiding inside the staff room instead of engage with people. They rather hide or feel up vending machine. No one cares about health and safety. People are smashing weights and bring bulky bags, obstructing pathways.

28 de novembro de 2024
logotipo da PureGym UK - Hatfield

Resposta de PureGym UK - Hatfield

Hi Konrad - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused.

Could you please get in touch directly with the Gym Manager to provide more information (such as dates and times or names etc.) so this can be investigated. Thanks, PureGym.

Avaliado com 5 de um total de 5 estrelas

Hassle free rejoining

Hassle free rejoining options after completion of membership freeze duration.

14 de novembro de 2024
logotipo da PureGym UK - Hatfield

Resposta de PureGym UK - Hatfield

Hi Srinivasa! Thank you for taking the time to leave this 5 star review. It is great to hear the re-joining process was straightforward.

Enjoy your time back with us! Thanks, PureGym

Avaliado com 5 de um total de 5 estrelas

Great response and satisfactory service

Great response and satisfactory service

29 de outubro de 2024
Avaliação não solicitada
logotipo da PureGym UK - Hatfield

Resposta de PureGym UK - Hatfield

Hi Japhet - Thank you for taking the time to leave this review. We always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean environment.

It's great to hear you enjoy using the gym, please continue to have a brilliant time throughout your fitness journey! Thanks, PureGym.

Avaliado com 1 de um total de 5 estrelas

Not lmbtq+ friendly. Never again.

Ive been assaulted several times here.
It is not safe for lmbtq+ and staff wont do anything about it, rather victimise you.
Hypocrites, it is against the law just saying.
Never again.

15 de outubro de 2024
Avaliação não solicitada
logotipo da PureGym UK - Hatfield

Resposta de PureGym UK - Hatfield

Hi Alexander - Thank you for taking the time to leave this review, we are incredibly sorry to hear of this. 'Everybody Welcome' is central to our community and our goal to create a safe and positive space for everyone.

Our gyms are friendly, supportive and judgment-free spaces where everybody can come in, work out and leave feeling good. Safety is at the cornerstone of positive experience in our gyms, and we have strict policies in place to ensure all our members have the right to be and to feel safe, regardless of size, ability, age, ethnicity, religion, gender, sex, or sexual orientation.

We are disappointed that your experience has not met the standards at PureGym and would like to investigate this matter in full.

Please could you provide a full description of the event, including times, dates and locations, and email our dedicated Safespace Team. We will be there to help you. Thanks, PureGym.

Avaliado com 5 de um total de 5 estrelas

Great vibe and atmosphere

Great vibe and atmosphere, clean, easy to use machines

16 de outubro de 2024
logotipo da PureGym UK - Hatfield

Resposta de PureGym UK - Hatfield

Hi Emily - Thank you so much for your feedback! We're glad to hear you enjoyed the machines and great atmosphere. We believe it's essential to create a welcoming and positive environment where our members can feel comfortable and energized.

Our staff works hard to ensure that every experience is enjoyable, and it's wonderful to know that this effort made an impact on your visit. We truly appreciate your support and look forward to seeing you again! Thanks, PureGym.

Avaliado com 5 de um total de 5 estrelas

Great gym

Great gym, high quality equipment, the gym is always clean and tidy and staff are friendly!

14 de outubro de 2024
Avaliação não solicitada
logotipo da PureGym UK - Hatfield

Resposta de PureGym UK - Hatfield

Hi Mazz - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

Our team do our very best to provide a wide range of equipment so that members have a variety of ways to workout so it's good to see you have been happy with this. We are really happy to hear you enjoy using the gym! Thanks, PureGym

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