Amazing helpful staff, especially Charlotte who is always on hand to guide and support me when I need help with the equipment ensuring I have the correct form to get the most out of my exercises. Rea... Ver mais
A empresa respondeu
Localização
Trocar localizaçãoTrinity Walk Shopping Centre, WF1 1QS Wakefield, GB
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Veja o que dizem as avaliações
visited the gym on a trial pass to see if I wanted to join. The staff were excellent and very welcoming. However, the atmosphere wasn’t what I expected. There were a lot of very young teens using the... Ver mais
The location and parking is good, a large range of equipment would like to see a belted squat machine and a few more isolation pieces Also a couple more cleaning stations with signage to clean equipm... Ver mais
A empresa respondeu
Very large space and well spread out, hence not humid and oppressive like in smaller gyms. Good quality and abundant equipment. Safe. Excellent changing rooms. Spin class was very enjoyable and the r... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre PureGym UK - Wakefield
Escrito pela empresa
Membership Help
TrainSafe FAQs
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Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Informações de contato
Trinity Walk Shopping Centre, WF1 1QS, Wakefield, Reino Unido
4,0
Muito Bom
147 avaliações
Respondeu a 91% das avaliações negativas
Normalmente responde dentro de 1 semana
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Amazing helpful staff
Amazing helpful staff, especially Charlotte who is always on hand to guide and support me when I need help with the equipment ensuring I have the correct form to get the most out of my exercises. Really enjoying the classes and can’t wait to try some new classes next week!
20 de abril de 2026
Avaliação não solicitada
Resposta da PureGym UK - Wakefield
Hi Rachael- Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range of equipment and classes so that members have a variety of ways to workout and we love being able to help and chat to our members when given the opportunity to do so! We are really happy to hear you enjoy using the gym overall and we hope you enjoy your upcoming classes! Thanks, PureGym
Great team and environment to train
Easy access , gym team always onhand for advice , friendly atmosphere , clean environment and equipment , excellent class instructing .
26 de março de 2026
Avaliação não solicitada
Too many younger kids that appeared to be under 16
visited the gym on a trial pass to see if I wanted to join. The staff were excellent and very welcoming. However, the atmosphere wasn’t what I expected. There were a lot of very young teens using the gym as a social space, gathering around equipment and messing around in the changing rooms. It made the environment feel less professional and not ideal for anyone wanting a proper workout.
They were also laughing at me working out as a larger woman it wasn't comfortable for me. I left not using my additional days.
1 de março de 2026
Avaliação não solicitada
Thanku Charlotte gough for great super…
Thanku Charlotte gough for great super Spin class, your great, members loved class 5star 10/10
12 de fevereiro de 2026
Avaliação não solicitada
Resposta da PureGym UK - Wakefield
Hi Abid. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear such positive feedback regarding one of our PT's and how they made your recent class engaging and enjoyable! We'll make sure this feedback will not go unnoticed by the Gym Manager, and we hope you continue to enjoy using the gym overall! Thanks, PureGym
Love the gym
Love the gym. It's simple, modern, clean and i love the women's only part. I would like to see more classes available but for the price paid for the membership it's to be expected. All the staff are really friendly and helpful.
30 de agosto de 2025
Resposta da PureGym UK - Wakefield
Hi - Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range of equipment so that members have a variety of ways to workout and we love being able to help and chat to our members when given the opportunity to do so! If you have any feedback about classes, or any requests, please reach out to the gym manager – they’re always open to member feedback so we can continue to provide the best service for our members! We're glad to hear you enjoy using the gym overall. Thanks, PureGym
Good if you can get there before 4pm
Good if you can get there before 4pm. Then it fills up. Dunno how young kids are managing to get in,cos I thought you had to be over 16. Theirs kids in there that are 14. I know this cos they’re in my sons year at school.
9 de novembro de 2025
Resposta da PureGym UK - Wakefield
Hi Steven- Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We’re afraid it's true, our gyms can become busy especially at peak times, but this does fluctuate throughout the day and from day to day. Members can also use the members area via the PureGym app or website, to see how many people are in the gym. Due to Health & Safety, as well as insurance purposes, we are unable to allow access to anyone under 16 years of age. If you have any concerns with this, please approach a member of staff and they will be able to assist further. Thanks, PureGym
Resposta da PureGym UK - Wakefield
Hi Jack. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
The location and parking is good
The location and parking is good, a large range of equipment would like to see a belted squat machine and a few more isolation pieces
Also a couple more cleaning stations with signage to clean equipment as people using their own sweaty towels is not great but thats just me lol but overall a great gym new member 2nd visit thxs
10 de dezembro de 2025
Resposta da PureGym UK - Wakefield
Hi Paul- Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We always aim to provide a broad spread of kit to cater to a range of fitness needs and meet demand as it changes through the day, getting the balance right between weights and cardio. If you have any other/specific suggestions, please approach the Gym Manager who will be happy to discuss this further with you so we can provide the best service for all members. We are really happy to hear you enjoy using the gym overall, and please be assured these concerns will be passed on and addressed in club! Thanks, PureGym
Only issue is no parking for…
Only issue is no parking for motorbikes/bikes Could be some rails put up outside
10 de novembro de 2025
Avaliação não solicitada
Resposta da PureGym UK - Wakefield
Hi James - Thanks for taking the time to leave this review, we are pleased to see this is 5 stars. Though the car park is not owned by PureGym, we appreciate your comments and have passed these along to the team for further review. We look forward to seeing you again soon! Thanks, PureGym
Resposta da PureGym UK - Wakefield
Hi there - Thank you for your feedback! We’re so glad to hear you found everything easy to process—that’s exactly what we aim for. 😊 We’re here to make your fitness journey as smooth and enjoyable as possible. Is there anything you feel we could improve on? Thanks, PureGym
Extremely Helpfull Staff
First of all the Managers are Extremely helpful and always making sure the gym is well maintained and clean the place is spotless every-time I go and I have been going for a year least the staff and managers get 11 out of 10 with my scores
3 de novembro de 2025
Resposta da PureGym UK - Wakefield
Hi Habib - Thank you so much for your 5-star review! 🙌 We’re so glad to hear you had an excellent experience, and we’re proud to have such a dedicated team. Our staff work hard to provide great service, and your feedback means a lot. Looking forward to seeing you again soon at the gym! Thanks, PureGym
Very good gym with some very…
Very good gym with some very interesting innovative features.
26 de outubro de 2025
Resposta da PureGym UK - Wakefield
Hi Luke - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
First they charge me and then tell me I can't access the gym
I did not need extra support with my membership, but they added it as if I ticked the box. After payment, I am told I can't use any code or pin to access the gym (even normal entrance) until I go through an assessment but they sure charged me. Now I'm stuck waiting for a reply and can't access the gym in the meantime, really awful procedure and a very bad first impression.
7 de setembro de 2025
Resposta da PureGym UK - Wakefield
Hi Nelson - Thank you for taking the time to leave this review, we are sorry to see this is 1 star. Looking into your account this appears to be resolved. If you need any support, please reach out to our Member Services team at member.services@puregym.com or get in touch with us through our social media channels: @puregym on Facebook, or @puregymofficial on Instagram. They’re always ready to assist and ensure things run smoothly for you. We hope you enjoy your new membership! Thanks, PureGym
Lots of broken machine
Lots of broken machine, the machine that did work were very squeaky so not well maintained.
Ideally before purchasing a day pass or monthly pass should be told what equipment is unavailable due it broken machinery
3 de agosto de 2025
Resposta da PureGym UK - Wakefield
Hi Chloe - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. Staff do undertake regular maintenance checks and work hard with our equipment providers to ensure that our equipment is fixed as soon as possible, if any should be broken. We are equally as disappointed when this happens and sometimes need to wait on engineers but will have all equipment in full working order as soon as is safely possible. If you have any concerns about equipment, please notify staff on site as soon as you can. Thanks, PureGym
I am down as a buddy on my boyfriend’s…
I am down as a buddy on my boyfriend’s membership at trinity Wakefield gym yet my PIN code is down for new Wakefield gym. Yet not 1 member of staff at pure gym Wakefield can help us sort it out which I think is discusting.
4 de julho de 2025
Resposta da PureGym UK - Wakefield
Hi, thanks for leaving us this review. We are sorry to see this is 1 star.
For this, you will need to reach out to Member Services via email or social media DM and they will be happy to rectify this for you. We apologise for any inconvenience caused.
Thanks, PureGym
App - Difficult to find how
App - It's difficult to find how to rejoin. Personally, if a customer was in a canceled status and wanted to rejoin, I would have more notifications/pops linking them directly to the rejoin page. Instead, at the moment i go to the "Acocunt" page then have to "Your membership " where you wouild assume the rejoin butotn would be..... then i had to search using the Find out more button, then search how to rejoin, then to be directed to the landing page "You". Seems a bit long-winded when your wanting some to rejoin ASAP.
Also, if im going on the Pure Gym app and my account is canceled, would you not want a pop-up modal to hit the screen straight away with a "rejoin" button? as why would i be in the app if it's canceled if not to rejoin?
Also i got charged £10 admin fee when it got added to my basket as £0 joining fee? WHy have i been charged? The code worked and got added to the summary page but on the payment page, it got added back in, and i had to pay; otherwise, i couldn't get into the gym.
1 de julho de 2025
Resposta da PureGym UK - Wakefield
Hi Anthony, Thanks for taking the time to leave this review, we're sorry to see it's 1 star.
It's important to us to receive member feedback, so that we can continue to improve the service we offer our members.
We would really appreciate if you could get in touch directly to provide more information on your PureGym experience, and any areas you feel we could improve, to make sure you have a 5* experience with us.
You can either have a chat to your Gym Manager, or contact our Member Services team on member.services@puregym.com. We look forward to hearing from you!
Thanks, PureGym
Changing my Lifestyle
Such an easy app to use. Pick your choice of membership and select and pay. Done.
15 de abril de 2025
Resposta da PureGym UK - Wakefield
Hi Paul - Thank you so much for sharing your feedback, we are delighted to see this is 5 stars. We aim to make the start of your fitness journey as smooth as possible, so it's fantastic to hear that your experience joining us was easy and straightforward. Enjoy your workout sessions! Thanks, PureGym
It was straight forward and easy you…
It was straight forward and easy you pick what you wanted it took less than 5mins to complete and I like the gym I picked for its cleanliness friendly & helpful staff
26 de abril de 2025
Resposta da PureGym UK - Wakefield
Hi William - Thank you so much for sharing your feedback, we always value and take into consideration what our members have to say.
We aim to make the start of your fitness journey as smooth as possible, so it's fantastic to hear that your experience joining us was easy and straightforward. Enjoy your workout sessions! Thanks, PureGym.
Not attending a gym for quite a few…
Not attending a gym for quite a few years I was a little nervous. One my first visit I felt safe and my nerves went almost immediately 🙂
2 de março de 2025
Avaliação não solicitada
Resposta da PureGym UK - Wakefield
Hi there! Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
We know just how anxious the thought of going back to the gym can be and we wanted to our very best, to provide that safe space for our members. We are really happy to hear you enjoy using the gym! Thanks, PureGym
Resposta da PureGym UK - Wakefield
Hi here - Thank you for taking the time to leave this review. We always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean environment.
It's great to hear you enjoy using the gym, please continue to have a brilliant time throughout your fitness journey! Thanks, PureGym.
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