I placed my order and needed it delivered before I left for holiday overseas. I'd had no despatch confirmation so contacted Pure Jewels to follow up. It seems my order hadn't been processed in good... Ver mais
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
I have know Pure Jewels for the best part of the decade and one thing for sure is nothing is ever the same! From the moment you step into the shop, to the people that serve you, to the warmth and ho... Ver mais
A empresa respondeu
What an amazing service from choosing the nose ring as i didn’t know what size I was looking for, to the confirmation and photos of the delivery docs. Not only were they a pleasure to talk too, but n... Ver mais
A empresa respondeu
We were shopping for wedding rings. We received very helpful and friendly assistance with great expertise which enhanced our knowledge. One of us wanted a ring which was a hybrid of others and doesn't... Ver mais
A empresa respondeu
Detalhes da empresa
- Joalheria
- também em
- Avaliador de jóias
- Comprador de jóias
- Fabricante de jóias
- Joalheiro
- Serviço de conserto de jóias
Escrito pela empresa
Pure Jewels is an award winning jewellery brand in Green Street, east London. We celebrate journeys with real gold and platinum fine jewellery. We are passionately preserving our heritage crafts as artisans and makers since 1950. PureJewels is a specialist in 22ct gold jewellery, platinum, diamonds and coloured gemstones. At PureJewels, we have our own in house workshop and also work directly with artisans for all our intricate and traditional heritage jewellery. At Pure Jewels, we manufacture our platinum and gold engagement rings in house and also provide a bespoke design and 👨🏭 service to our customer’s personal taste.
Informações de contato
290-292 Green Street 290-292, E7 8LF, London, Reino Unido
- 02084701221
- Info@purejewels.com
- www.purejewels.com
4,7
Excelente
48 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Amazing service and amazing jewelry
Amazing service and amazing jewelry! Best in London (and Europe) by far!
21 de dezembro de 2024
Avaliação não solicitada
Resposta da PureJewels
Hi,
Thank you so much for your wonderful feedback! We're delighted to hear that you enjoyed our service and jewellery. Crafting your bespoke ring was an absolute pleasure. Being regarded as the best in London and Europe truly means the world to us. We look forward to collaborating with you again in the future!
Best regards,
PureJewels Team
Super customer service
Super customer service, very responsive, beautiful jewellery. Would buy again.
9 de dezembro de 2024
Avaliação não solicitada
Resposta da PureJewels
Dear Jean,
Thank you for your lovely review! We're so glad to hear you appreciated our customer service and jewellery. Your support means a lot to us, and we can’t wait to serve you again in the future!
Best regards,
PureJewels Team
Excellent customer service
Excellent customer service, with a variety of beautiful products. I have made a couple of orders from them so far, and have always been taken good care of. Highly recommend.
9 de dezembro de 2024
Avaliação não solicitada
Resposta da PureJewels
Hi Amir,
Thank you so much for your kind words! We're delighted you’ve enjoyed our customer service and products. It means a lot to us that you’ve chosen to shop with us multiple times, and we’re grateful for your recommendation.
We look forward to serving you again soon! If you need anything, don’t hesitate to reach out.
Best regards,
PureJewels Team
5 Star Service & Delivery.
Service from web order through to delivery was beyond any web purchase I’ve made!
A BIG thank you for all the advice and assistance.
I have one HAPPY wife 👍
5 de dezembro de 2024
Avaliação não solicitada
Resposta da PureJewels
Dear Kevin,
Thank you for your wonderful feedback! We’re thrilled to hear your experience exceeded expectations and that your wife is happy—that’s the best reward for us! 😊
If you ever need anything else, we’re here to help. Looking forward to serving you again!
Best regards,
PureJewels Team
Good friendly service
Very friendly service and communication. The bracelet was just as described and packaged up beautifully as it was a gift.
6 de novembro de 2024
Avaliação não solicitada
Resposta da PureJewels
Hi Punam,
Thank you so much. We're delighted to hear that you enjoyed the experience and that the bracelet met your expectations. Packaging it up for you was a pleasure, and we’re so glad it made a perfect gift. If you ever need anything else, we're here to help!
Best regards,
PureJewels Team
Thank you for the timely delivery!
Thank you, Team!
I placed an online order (#375066) on Dhanteras 29 Oct 2024 (since I couldn't make it to the store) and requested delivery by Diwali 31 Oct 2024 . The team responded quickly and arranged next-day delivery, guaranteed by 1 PM. It arrived right before 1 PM on Diwali, which is greatly appreciated.
The customer service in this case has been exceptional.
31 de outubro de 2024
Avaliação não solicitada
Resposta da PureJewels
Thank you so much for your wonderful feedback! We're delighted that our team could meet your delivery expectations and make your Diwali special. We truly appreciate your trust in us and are thrilled that the order arrived just in time for the celebrations. Your satisfaction is our priority, and it means a lot to us to know that our efforts made a difference.
Thank you again for choosing us, and we look forward to serving you again!
Best regards,
PureJewels Team
22k ring
Beautiful ring that I purchased online.
Messages responded to promptly online and sent me photos and videos to help with decision making.
1 de novembro de 2024
Avaliação não solicitada
Resposta da PureJewels
Hi Irsa,
Thank you for your kind review! We’re thrilled you love the ring and that our photos, videos, and prompt responses helped your decision. Enjoy your beautiful new piece, and feel free to reach out anytime!
Best regards,
PureJewels Team
Unbelievable experience buying from Pure Jewels
I have know Pure Jewels for the best part of the decade and one thing for sure is nothing is ever the same! From the moment you step into the shop, to the people that serve you, to the warmth and hospitality you get is an amazing feeling and experience. Special shout out to Jay who’s always there to answer any questions you have. In all honesty, there is nobody else I would buy from.
In terms of the actual ‘pieces’ you buy, it depends why you go there but for me it’s always been about creating moments and buying gifts that I’ll remember forever and that is what Jay and the team do so effortlessly.
20 de outubro de 2024
Avaliação não solicitada
Resposta da PureJewels
Hi Amish,
Thank you so much for sharing your heartfelt feedback! We're truly honoured to have been part of your journey for so many years. It’s wonderful to hear that each visit has brought a unique and memorable experience, and we’re thrilled that our team have made it special for you. Helping you create meaningful moments through our pieces is what we’re all about. Thank you again for your loyalty and trust—we look forward to many more years of memorable experiences together!
Best regards,
PureJewels Team
Would definitely use again
Very good communication and fast delivery. Product as described and expected.
21 de agosto de 2024
Avaliação não solicitada
Resposta da PureJewels
Dear John,
Thank you so much for your kind review! We're thrilled that you're happy with our communication and delivery service and that the product met your expectations. We look forward to serving you again!
Warm Regards,
PureJewels Team
Very helpful
Jay was charming, informative and helpful. I now have a beautifully handcrafted piece of gold jewellery, a bracelet
1 de agosto de 2024
Avaliação não solicitada
Resposta da PureJewels
Dear Shavasti,
Thank you so much for your kind words! We're thrilled to hear that you had a wonderful experience with us. We appreciate your support and look forward to serving you again soon.
Warm regards,
PureJewels Team
Quick delivery, good quality
I made an online purchase. The delivery was quick. I was kept updated throughout the whole process. The quality or the product was really good. 10/10, would recommend
24 de julho de 2024
Avaliação não solicitada
Resposta da PureJewels
Thank you for your fantastic review! We're glad you enjoyed the quick delivery, updates, and product quality. Your recommendation means a lot to us!
Warm regards,
The PureJewels Team
Pleasant and professional team
Pleasant and professional team. I felt welcomed, I did not feel under pressure to purchase. They made an extra effort to give us a tour of the place which was interesting. Flexible buying options were very helpful. I would definitely recommend Pure jewels. They have a good collection of both modern and traditional jewellery. Will buy again😊
7 de julho de 2024
Avaliação não solicitada
Resposta da PureJewels
Dear Nora,
Thank you for your kind review! We're delighted you felt welcomed and enjoyed the workshop tour. It's great to hear our flexible buying options were helpful.
We appreciate your recommendation and look forward to serving you again.
Warm regards,
The PureJewels Team
Beautiful diamond nose stud
What an amazing service from choosing the nose ring as i didn’t know what size I was looking for, to the confirmation and photos of the delivery docs. Not only were they a pleasure to talk too, but no questions were left unanswered. The diamond nose stud is truly beautiful and received super quickly too, only two working days from order. Really can’t wait till I am able to put the stub in in couple months when all is healed.
2 de julho de 2024
Avaliação não solicitada
Resposta da PureJewels
Dear Heather,
Thank you for your fantastic review! We're delighted you enjoyed our service and found the perfect nose ring. It's great to hear our team was helpful and that your beautiful diamond nose stud arrived quickly.
We hope the healing process goes smoothly and that you love wearing your new piece soon. Thank you for choosing PureJewels!
Warm regards,
The PureJewels Team
PureJewels gives that VIP service!
I can't recommend PureJewels highly enough and wish to thank the staff there for their fantastic service! I was ordering from outside the UK and the staff were so helpful with organizing delivery to me - even sending photos of my item beginning transit! Along with the warm and friendly service, the quality and craftmanship of the item itself is beyond expectation. I will definitely be shopping at PureJewels again!
28 de junho de 2024
Avaliação não solicitada
Resposta da PureJewels
Dear Denise,
Thank you so much for your glowing review! We are delighted to hear that you felt like a VIP and enjoyed our service. It's wonderful to know that our team was able to assist you with your international order and that the photos of your item in transit added a special touch to your experience.
We are also thrilled that you are pleased with the quality and craftsmanship of your purchase. Your kind words and recommendation mean the world to us.
We look forward to serving you again at PureJewels!
Warm regards,
The PureJewels Team
Exemplary Service!
What a first rate service I’ve just enjoyed from PureJewels!
The items I ordered were immediately dispatched (insurance included!), beautifully presented and precisely as described.
The additional gift presentation bag and certificates of authenticity were an unexpected and lovely surprise too.
On top of this, the proactive and personalised communication from PureJewels to acknowledge and thank me for my order and confirm in advance the date of dispatch was refreshing.
Couldn’t recommend these guys highly enough!
18 de junho de 2024
Avaliação não solicitada
Resposta da PureJewels
Dear David,
Thank you so much for your wonderful review! We are thrilled to hear that you enjoyed our service and that everything met your expectations. It's great to know that the immediate dispatch, the presentation, and the included certificates of authenticity made your experience special.
We always strive to provide proactive and personalized communication, so we're glad to hear you found it refreshing. Your kind words and recommendation mean a lot to us.
Thank you for choosing PureJewels, and we look forward to serving you again in the future!
Warm regards,
The PureJewels Team
Choose Purejewels
Amazing service, beautifully crafted pieces, very prompt and efficient delivery.
5 de junho de 2024
Avaliação não solicitada
Resposta da PureJewels
Thank you for your wonderful feedback! We're delighted that you were pleased with our service, the craftsmanship of our pieces, and the prompt delivery. We look forward to serving you again in the future!
Warm regards,
PureJewels Team
Extremely fast service
Extremely fast service, great quality products sent over, very happy customer and will purchase again!
22 de maio de 2024
Avaliação não solicitada
Resposta da PureJewels
Thank you for your kind words! We're delighted to hear that you enjoyed our fast service and high-quality products. We look forward to serving you again soon!
Warm regards,
PureJewels Team
Super service and great comms...
Super service and great comms...
Straightforward and simple to use website / purchasing... constant updates and speedy next day delivery.
Highly recommend... 10/10
2 de maio de 2024
Avaliação não solicitada
Resposta da PureJewels
Thank you so much for your review! We're thrilled to hear that you found our service and communication excellent. Making your shopping experience straightforward and seamless is always our goal. Your recommendation means a lot to us! We strive for excellence, and your 10/10 rating is truly appreciated. We look forward to serving you again soon!
Warm regards,
PureJewels Team
I would highly recommend PureJewels to…
I would highly recommend PureJewels to everybody who’s looking for quality jewellery for you or your loved ones. I ordered a chain for my sister and it was so beautiful than I expected. The work was perfect and so good. Got the delivery within 20 hrs. Their packing was really good and nice. Thankyou so much.
18 de abril de 2024
Avaliação não solicitada
Resposta da PureJewels
Thank you immensely for your glowing review and recommendation! We're thrilled to hear that your experience with PureJewels exceeded your expectations. Delivering top-notch quality and exceptional service is always our priority, and it's truly rewarding to know that we've achieved that with your recent purchase.
Thank you once again for choosing PureJewels for your special purchase. We look forward to serving you and your loved ones in the future.
Warm regards,
PureJewels Team
A jeweler for life. Fantastic quality plus they make you feel like one of their family
We were shopping for wedding rings. We received very helpful and friendly assistance with great expertise which enhanced our knowledge. One of us wanted a ring which was a hybrid of others and doesn't yet exist. We were immediately told that it could be made for us, albeit after a detailed discussion of the technical options, particularly arising from my desire to have diamonds set in 22 carat gold. Our visit was made even more special by the beautiful tea and chat re the history of the company and meaning of its logo, and sight of its award winning pieces. We expect to return here whenever we want top quality jewelry.
13 de abril de 2024
Avaliação não solicitada
Resposta da PureJewels
Dear Georgina,
Thank you for your glowing review! We're delighted you had a wonderful experience shopping for wedding rings with us.
Hearing that our team provided helpful, friendly, and expert assistance is heartening. Crafting a custom ring to meet your unique desires was a challenge we gladly embraced, and we're thrilled to have exceeded your expectations.
We're glad you enjoyed the special touches during your visit, including our discussions about our company's history and our award-winning pieces.
Thank you for choosing us for your jewellery needs. We look forward to welcoming you back whenever you seek top-quality jewellery.
Warm regards,
PureJewels Team
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.