I placed my order and needed it delivered before I left for holiday overseas. I'd had no despatch confirmation so contacted Pure Jewels to follow up. It seems my order hadn't been processed in good... Ver mais
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Veja o que dizem as avaliações
I have know Pure Jewels for the best part of the decade and one thing for sure is nothing is ever the same! From the moment you step into the shop, to the people that serve you, to the warmth and ho... Ver mais
A empresa respondeu
What an amazing service from choosing the nose ring as i didn’t know what size I was looking for, to the confirmation and photos of the delivery docs. Not only were they a pleasure to talk too, but n... Ver mais
A empresa respondeu
We were shopping for wedding rings. We received very helpful and friendly assistance with great expertise which enhanced our knowledge. One of us wanted a ring which was a hybrid of others and doesn't... Ver mais
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Detalhes da empresa
- Joalheria
- também em
- Avaliador de jóias
- Comprador de jóias
- Fabricante de jóias
- Joalheiro
- Serviço de conserto de jóias
Escrito pela empresa
Pure Jewels is an award winning jewellery brand in Green Street, east London. We celebrate journeys with real gold and platinum fine jewellery. We are passionately preserving our heritage crafts as artisans and makers since 1950. PureJewels is a specialist in 22ct gold jewellery, platinum, diamonds and coloured gemstones. At PureJewels, we have our own in house workshop and also work directly with artisans for all our intricate and traditional heritage jewellery. At Pure Jewels, we manufacture our platinum and gold engagement rings in house and also provide a bespoke design and 👨🏭 service to our customer’s personal taste.
Informações de contato
290-292 Green Street 290-292, E7 8LF, London, Reino Unido
- 02084701221
- Info@purejewels.com
- www.purejewels.com
4,7
Excelente
48 avaliações
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The customer service was so amazing
The customer service was so amazing. They really did go the extra mile for me. Reassured and kept in touch with me throughout the whole process. Sent text messages and photos. Item sent on time and securely. The staff even wrote out a beautiful big handwritten card when they found out the Bangle was a first birthday gift for my niece.
23 de março de 2024
Avaliação não solicitada
Resposta da PureJewels
Dear Aarti,
Thank you for sharing your experience with us. We're thrilled to hear that you were impressed with our customer service and the care we provided. It warms our hearts to know that we could contribute to making your niece's first birthday even more special with the handwritten card. Thank you for your support, and we look forward to serving you again in the future.
Warm regards,
PureJewels Team
Eternity necklace is a new idea for personal celebrations.
I wanted to buy a gift for my wife for our golden wedding anniversary. I trawled the internet for suggestions but came up blank except for ' Pure Jewels'. l just had an idea in mind... a little unusual, but my wish had a significant validity- I wanted an eternity necklace. An online chat directed me towards a branch visit as i could not find something to suit my purpose: eternity ring and eternity bracelet were options, but i wanted a necklace. Exploring ideas and suggestions, the branch manager showed us a piece and explained the significance of the 'rosettes' on the chain. It was instant attraction. Although the price was above our expectation, we managed to stretch our budget to fulfil our wish. We did not need to look anywhere else. The dedicated staff at Pure Jewels are excellent at advice and service, and have earned our loyal custom for future times. I would be very happy to recommend this jewellery store to my family and friends. Thank you Pure Jewels.
25 de março de 2024
Avaliação não solicitada
Resposta da PureJewels
Dear Devanand,
Thank you for choosing PureJewels for your golden wedding anniversary gift. We're glad our branch visit helped you find the perfect eternity necklace. Your loyalty means a lot to us, and we're honoured to have earned your recommendation. Looking forward to serving you again.
Warm regards,
PureJewels Team
Lovely prompt service
Lovely prompt service! Communication via email and WhatsApp prompt. Happy with my purchase!
15 de março de 2024
Avaliação não solicitada
Resposta da PureJewels
Dear Sophiya,
Thank you for your kind review! We're delighted to hear that you're happy with our prompt service and communication via email and WhatsApp. Your satisfaction is our priority, and we're grateful for your support.
Warm regards,
PureJewels Team
Very professional and fast…
Very professional and fast service.Quality is very good.I ordered 1st time and was very Happy with everything.Wil order again soon
20 de março de 2024
Avaliação não solicitada
Resposta da PureJewels
Dear Shanti Silveora,
Thank you for sharing your feedback! We're delighted to hear that you found our service professional and fast, and that you're pleased with the quality of your purchase. We look forward to serving you again soon! If you have any questions or need assistance in the future, don't hesitate to reach out.
Best regards,
PureJewels Team
Good customer service
Good customer service, like it I will buy again.
21 de março de 2024
Avaliação não solicitada
Resposta da PureJewels
Dear Elizabeth,
Thank you for your kind words! We're happy to hear that you had a positive experience with our customer service. We're looking forward to serving you again in the future. If you have any questions or need assistance with your next purchase, feel free to reach out to us.
Best regards,
PureJewels Team
My Only Go-To Jewellery store
I love, love, love not only the beautiful and stunning jewellery that the PureJewels team create and share with the world, but their customer service is white glove service.
I started viewing and buying jewellery from PureJewels during the pandemic. So everything was done virtually. It also helps when you live 300 miles away from the physical store. I have curated, with the guidance and support of the team, an exquisite collection that is admired by family and friends.
20 de março de 2024
Avaliação não solicitada
Resposta da PureJewels
Thank you for your glowing review! We're overjoyed to hear that you love our jewellery and found our virtual service exceptional. It's wonderful that, despite the distance, you've curated an exquisite collection with our guidance. We're grateful for your support and look forward to continuing to serve you.
Warm regards,
PureJewels Team
Have had excellent service when ever I…
Have had excellent service when ever I have
Ordered from them. Been ordering online for past new years, have not had any problem with any items I have received .
I would like to say Jaybhi thank you for great service and prompt delivery service.⭐️⭐️⭐️⭐️⭐️
9 de março de 2024
Avaliação não solicitada
Resposta da PureJewels
Thank you so much for your kind words and for choosing PureJewels! We're thrilled to hear about your consistently positive experiences with our service and products. Providing excellent service and prompt delivery is always our priority, and we're delighted that we've been able to meet your expectations each time. We truly appreciate your continued support and look forward to serving you again in the future!
Warm regards,
PureJewels Team
Jay and the team truly helped me find…
Jay and the team truly helped me find exactly what I wanted and cared about making sure I was completely 100% happy - will definitely be going back for more things and recommending to friends and family that are looking to purchase jewellery
10 de março de 2024
Avaliação não solicitada
Resposta da PureJewels
We're delighted to hear that our team provided you with such a wonderful experience! Your satisfaction means everything to us. Thank you for your kind words and for choosing us for your jewellery needs. We can't wait to welcome you back and to assist your friends and family as well.
Warm regards,
PureJewels Team
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