Purewell Electrical Avaliações 

2.544
O TrustScore é 5 de um total de 5

4,8

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I almost cried when I read the item I wanted was out of stock, but as I read on in the email sent to me I was shocked to find out that an alternative had been sought at no extra cost to me, it's this... Ver mais

Avaliado com 5 de um total de 5 estrelas

I have had a new fridge installed today by Grant and Ed. An excellent job and very helpful couple of chaps. A credit to your company and my dog particularly liked Grant ! Thank you .

A empresa respondeu

Avaliado com 4 de um total de 5 estrelas

UPDATE: Kudos to the Purewell Electrical management team for reaching out to my Mum this morning & resolving the pricing error. Much appreciated. Buyer beware with prices… check around. Panasonic... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I bought a fan ahead of a heatwave while in my third trimester of pregnancy, so I was a bit more anxious (and probably a little dramatic!) about getting it in time than I needed to be. It was out of... Ver mais

Detalhes da empresa

  1. Loja de Eletrodomésticos
  2. Loja de Eletrônicos
  3. Loja de Hi-fi
  4. Loja de Televisão

Escrito pela empresa

Purewell Electrical have been selling appliances for over 60 years, so we like to think we know a thing or two We focus on stocking a range of products, with fantastic staff knowledge before you buy, and exceptional after-care to make sure you are happy with your product. Feel free to have a look at our site to give you some ideas, or pick up the phone and give us a call on 01202 484411 and we will be happy to help.


Informações de contato

4,8

Excelente

O TrustScore é 5 de um total de 5

3 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,8

Todas as avaliações

(2.544)

20 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Excellent

What can I say. It was a hot day. Grant and his colleague were super professional and hard working..they sorted everything and made sure my fridge was installed and working. They even fixed my window as a freebie. Super service. Much better than their larger competitors.

20 de junho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent service from showroom to delivery

We are lucky to have such a friendly shop here! The staff looked after me when I needed a new washing machine and talked me through the options as I had no idea what I needed! The delivery team were great and got it installed, the old one taken away and, crucially, they showed me how to use it! Would hugely recommend

28 de maio de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

They post items that they have no idea…

They post items that they have no idea when they will get it, I have been waiting for more than two weeks, and they now told me they have no idea when they will have the items, don’t waist your time they’re are not trustworthy.

14 de maio de 2025
Avaliação não solicitada
logotipo da Purewell Electrical

Resposta da Purewell Electrical

Hi Mr Coser, We do indeed list items when we do not have a due date and this is clear on our website that you will be contacted about the delivery. Sorry that you did not see this. We had contacted you about a due date, but this then changed. As you do not trust us we have refunded you in fuil and cancelled your order to avoid you being concerned about its arrival.

Avaliado com 5 de um total de 5 estrelas

I needed to replace an old Panasonic…

I needed to replace an old Panasonic DVD recorder that had finally stopped working after 15 years of heavy use. I’ve used Purewell before, buying various electrical items and the past service was excellent so went back to them for the replacement. I met Jack, a Manager there and asked his advice about getting a replacement. Jack was very professional and his guidance and advice about the sort of products I could consider made the whole buying experience so enjoyable.I chose another Panasonic DVD recorder, this one with more functions than my old one. I also decided to update my old TV and again, Jack discussed various options and offers available. I got a great deal on a Panasonic TV and arranged to have both items installed and set up.

Grant was the person who delivered and set up both the DVD recorder and the TV and was quite simply brilliant. The level of service he gave, the way he explained the functionality of these item's and how I can get the best out of them was excellent. He used plain English and made sure I understood how to use them, a truly impressive and knowledgeable man. Thank you again. Cheers Chris

15 de maio de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Amazing service

The advisor was very helpful and had lots of knowledge. The delivery and fittin was done with care and very quick
very pleased would reccommend

1 de maio de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Fantastic service from David Brock at…

Fantastic service from David Brock at purewell electrics today. We were greeted with a friendly hello and smile. David asked what we ever looking for today and after saying we needed a cooker he showed us what was available. We asked several questions about brands and quality and David explained the two items we looked at where made by same company. His knowledge was great and made me feel confident in buying the item. Thank you David you are an asset to the company. We live locally and like to buy from good family businesses.

17 de abril de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Outstanding Customer Service

Once again fantastic Customer Service given by Purewell Electrical from assisting us with our choice of appliances, arranging delivery to suit the installation of our new kitchen and most of all to the outstanding installation team. Friendly, experienced and very through. Its a pleasure to shop at Purewell and work with their installation team. We would not go anywhere else :-) Thank you x

7 de abril de 2025
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Thank you

UPDATE: Kudos to the Purewell Electrical management team for reaching out to my Mum this morning & resolving the pricing error. Much appreciated.

Buyer beware with prices… check around. Panasonic TV was recommended to my mum by the in store sales team for £699 - £200 off full price. Sounds good? Price checked it today and John Lewis, Currys and the Panasonic website are selling for £499. Purewell Electric 40% more expensive.

11 de janeiro de 2025
Avaliação não solicitada
logotipo da Purewell Electrical

Resposta da Purewell Electrical

Sorry to hear this - hands up we had the wrong pricing thanks to an automated system. We never set out to mislead our customers or overcharge and I am pleased to have spoken to your Mum first thing this morning today on her way to choir and refunded the £200. We have now adjusted the price of that TV and checked the other Panasonics in the range in case of other issues.

Avaliado com 5 de um total de 5 estrelas

Once again Purewell Electrical gave…

Once again Purewell Electrical gave outstanding customer service.

I needed a new washing machine so I phoned the store on Friday and later visited the store and ordered a new washing machine and was able to secure a delivery slot for today in the area I live.

I have wooden floors, and as always great care was given of my home.

The area of the installation was quite restricted.

It’s so great to have such considerate customer focused care.

Thank you

23 de dezembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

We had a problem and Dean and the rest…

We had a problem and Dean and the rest of the staff helped sort it out. Amazing service from great staff. Nothing is too much trouble. This is always the store where we get magnificent customer service.

7 de dezembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

We went to Purewell to consider which…

We went to Purewell to consider which new TV to buy. Jack the sales person was helpful , not pushy and we selected a new one. This was delivered by Grant and his colleague who were brilliant. They set everything up and explained things so well. Thank you so much.

18 de novembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Purchased a washing machine today

Purchased a washing machine today , the sales staff were very knowledgeable and could not have been more helpful and friendly. Would highly recommend

13 de novembro de 2024
Avaliação não solicitada
logotipo da Purewell Electrical

Resposta da Purewell Electrical

Thanks very much for this kind review - delighted we were able to help!

Avaliado com 5 de um total de 5 estrelas

Absolutely fantastic

Absolutely fantastic. We popped in for a Tv bracket , Ed helped us straight away. we then asked about advice if we fitted ourselves and he was great , we then were quite nervous so asked if they offered a fitting service and he said they could do it that same day! Ed and Grant turned up about 1 hour mater and have fitted out TV/bracket and looks great. What attention to detail, what service , what great guys - so friendly . Thankyou so much!

8 de novembro de 2024
Avaliação não solicitada
logotipo da Purewell Electrical

Resposta da Purewell Electrical

Thanks for taking the time to leave this lovely review. We were just pleased to get the TV on the wall ready for you to enjoy over the weekend!

Avaliado com 5 de um total de 5 estrelas

I recently purchased a washing machine…

I recently purchased a washing machine from Purewell Electrics in Christchurch. The sales team were very helpful & knowledgeable & went the extra mile to ensure a super quick delivery.
Grant & John who delivered the machine, were both very efficient, polite & helpful.
As a local company, I would not hesitate to recommend Purewell Electrics to family & friends.

The

26 de setembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Milie Handstick Vacuum

David Brock was knowledgeable about the product I was looking for. And did not push for me to go for the most expensive, but recognized that I needed a product fit for purpose. Thank you

21 de setembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Brought a Sony 65” 4K OLED TV from…

Brought a Sony 65” 4K OLED TV from Purewell Electrical on the 9th of August. The price was reasonable but the customer service was exemplary. Grant and Dejan who fitted the TV were amazing, couldn’t ask for a better team. Friendly, knowledgeable, professional, helpful….. I could go on.
Thanks guys.
Buy with confidence….👍😊

15 de agosto de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Tony the sales man was brilliant

Tony the sales man was brilliant. Everything easily explained, so helpful and vey patient and friendly. He showed us a few machines before we made the decision of a Blomberg washing machine. We were amazed to see the machines plugged in so we could all the programmes as he explained them. Have used Pure electrical before and will certainly use them again if and when needed. Many thanks

16 de julho de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent customer service

Excellent customer service. Tried to buy an American fridge/freezer from Curry’s and John Lewis but both refused to deliver as it’s upstairs! Went to Purewells and immediate delivery and fitting confirmed. Great experience.

17 de julho de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent service all round

Excellent price, excellent service and totally outstanding delivery/fitters.

Needing a new fridge freezer I found Purewell Electrical offered the cheapest price for the Bosch I wanted.
Delivery date was arranged by phone. On the day Grant called advising the time slot. Greeted the guys on arrival and explained access extremely precarious through very close narrow side gate along with bumpy path and challenging step. “No problem” the guys said and before I knew it they were up the path and installing. I cannot speak more highly of them both. Cheerful throughout and nothing too much trouble. I am so very grateful to them and for the all round excellent service. Highly recommended.

15 de julho de 2024
Avaliação não solicitada
logotipo da Purewell Electrical

Resposta da Purewell Electrical

Thank you for this Mrs Adams - we know our website isn't always the easiest to navigate so thanks for persevering with it! Grant never lets something like a step stop him from getting his job done! Next time you need an appliance be sure to give us a call

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