Efficient service; delivered when expected. Managed to follow instructions and fitted it on our cloakroom window in response to my husband's concern about 'privacy' when using the room, despite it ha... Ver mais
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Veja o que dizem as avaliações
Excellent product, exactly what we needed! Details of how to get the backing film off using two pieces of masking tape at the corners much better explained/demonstrated on another company's video- sor... Ver mais
A empresa respondeu
Easy ordering - just choose your design and input the size you want, email received to confirm sizes and design and they cut and send to you! Packaging was secure and easy step by step instructions in... Ver mais
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Quick delivery. Clear instructions and if you follow these fairly easy installation. I got these reflective ones as I live on the ground floor next to the pavement. They work best when its bright o... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de cortinas e persianas
- Loja de Persianas
- Loja de decoração de design de interiores
- Loja "Faça Você Mesmo"
- Loja de artigos para reforma residencial
- Designer de interiores
Escrito pela empresa
Please note: We no longer operate an active Trustpilot review invitation programme and now invite customers to share their feedback on Google. Our Trustpilot profile contains over 14,000 verified customer reviews collected over many years. As we no longer actively invite reviews on Trustpilot, recent reviews represent only a small proportion of our customer base and may not reflect the experience of the majority of our customers. We continue to value all customer feedback and respond to every review. Purlfrost® is one of the UK's leading suppliers of window film, glass coverings and window graphics, serving homeowners and businesses nationwide. Our extensive range includes privacy window film, frosted window film, solar control film, decorative glass films, manifestation graphics, house numbers and bespoke glazing solutions, all designed to improve comfort, privacy and appearance. Since 2003, we have been manufacturing and supplying high-quality, made-to-measure and DIY-friendly window films, helping hundreds of thousands of customers transform their homes and workplaces.
Informações de contato
Unit 10 The Edge Business Centre, Humber Road, NW2 6EW, London, Reino Unido
- 020 8992 4024
- info@purlfrost.com
- www.purlfrost.com
4,8
Excelente
14 mil avaliações
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DO NOT BUY FROM THIS COMPANY !!!
DO NOT BUY FROM THIS COMPANY !!!
Awful. Mis lead me with information regarding the window film on the phone.
After it had been fitted, the weather got hotter the film lead to thermal fractures in my windows because of the heat.
When i reported this to them, they didn't help in any way shape or form and fobbed me off with T&Cs. Im taking this further but i want people to be aware of how bad this company is.
Disgusting.
8 de julho de 2026
Avaliação não solicitada
Resposta da Purlfrost Window Film
We're sorry to hear that you're dissatisfied with your experience.
We take glass compatibility very seriously. Before purchasing the SRF-20 film, customers are presented with a clear warning on the product page advising them to click "Read More" to check glass compatibility before ordering. This guidance explains which types of glazing the film is suitable for and which it should not be applied to.
Following your enquiry, you acknowledged by email that you had missed this compatibility information when placing your order.
We also wish to clarify that we did not recommend this product to you over the telephone. Our policy is not to recommend solar control films by phone because we cannot verify a customer's glazing specification remotely. Instead, we direct customers to the compatibility guidance on the product page so they can determine whether a product is suitable for their particular glass.
Your first contact with us regarding your windows was after the film had already been installed. As we had no opportunity to assess your glazing beforehand, we could not advise on the suitability of the product for your installation.
In over 23 years of trading, we have supplied window films to many thousands of customers. Reports of thermal glass fracture are exceptionally rare, and we are not aware of any similar reports in our Trustpilot or Google reviews.
We appreciate that this has been a frustrating experience. However, where a product has been applied to glazing that is incompatible with the published guidance, we are unable to accept liability. We remain committed to providing clear pre-purchase information so customers can select the correct film for their type of glazing.
Completely unresponsive
I placed an order in error. I emailed to say please don’t despatch - three days later it was dispatched anyway. So I emailed again to say how do I return the item and ten days later have had no response. Which perhaps isn’t a surprise as the help desk didn’t respond to an earlier query.
1 de julho de 2026
Avaliação não solicitada
Resposta da Purlfrost Window Film
We're sorry to hear that you were disappointed with your experience.
Having investigated this matter, we found that your cancellation request and subsequent return enquiry were unfortunately filtered into our junk mailbox, which is why they were not seen or responded to in time. We sincerely apologise for the inconvenience this caused.
We understand your frustration and have since reviewed our email handling processes to reduce the likelihood of this happening again.
If your order has still not been resolved, please contact us again quoting your order number and we will deal with the matter as a priority.
Missing part of order
After my delivery approx 1130am. It was noted part of it was missing, immediatly tried ringing the company many times only to hear a message tell you to email them.
Did this and filled in the contact us page snd emailed their altwrnative emaol address that was Friday, todsy is Monday pm I have had no emails and no phone calls, I had arranged a mobile scaffold for Tuesday to carry out the work, part of my order is stll missing, IF they had contacted me to sort out this the items could have been here to enable work to proceed.communication from this company is abismal.
Added comments 08/07/26 after Purlfrost reply.
I have checked my spam today and several times over Monday and there is no messages from yourselves. I did ask you to call me and provided a contact number you did not.
The missing Items did arrive today thank you, however the first I knew about it was from the carrier. Your service was fast, thankyou and I do accept things go wrong which you put right very promptly, but please answer the phone, return calls and answer emails and keep customers informed.
3 de julho de 2026
Avaliação não solicitada
Resposta da Purlfrost Window Film
Hi John,
We're sorry to hear you were disappointed with your experience.
When we received your email on Friday, we replied to apologise for the missing tools, which were packaged separately from the window film in your order. By that point, our courier collection had already taken place, and as we're closed over the weekend, the earliest we could dispatch the missing items was Monday. We upgraded the shipment with DX, and the tools were delivered on Tuesday.
We're sorry if you didn't see our reply. Could you please check your junk or spam folder, as it's possible our email was filtered there?
We understand that missing items can be frustrating, particularly when they delay a job, and we sincerely apologise for the inconvenience caused.
Although we're currently experiencing exceptionally high demand due to the recent heatwave, we responded to your enquiry on Friday and took the earliest opportunity to dispatch the missing items on Monday using an upgraded DX service. We appreciate your patience and thank you for your feedback, which helps us to continually improve our service.
Kind regards,
Purlfrost
As usual great product
As usual great product, always seems pretty expensive and delivery is always a little left in the lap of the gods but the products are great hence returning frequently for more.
28 de março de 2026
Resposta da Purlfrost Window Film
Many thanks for your kind words and 4⭐️ rating. It's very much appreciated. We'd love to see some pictures of your handy work on Instagram or Facebook by tagging @purlfrost. From all the team at Purlfrost.
One way mirror window film did not work…
One way mirror window film did not work as advertised. Installed on front window, people in the house were still perfectly visible from the street (3 metres away) when outdoors was bright sunshine. Vastly different to the mirror finish with it being light both inside and outside on the product image
15 de junho de 2026
Avaliação não solicitada
Resposta da Purlfrost Window Film
Hi,
I'm sorry to hear the film didn't perform as expected.
Unfortunately, I can't locate an order under the name you've used in your review, so I'm unable to confirm which reflective film was purchased. Could you please provide your order number, postcode, or the name the order was placed under so I can investigate further?
Reflective and one-way mirror films work by reflecting the brighter side. During daylight, when it is brighter outside than inside, they provide privacy while still allowing a view out. However, the level of privacy varies between film grades, the lighting conditions, and the viewing angle.
Once I can identify the film purchased, I'll be happy to review your installation and advise whether the performance is normal or if there may be another issue affecting the result.
Kind regards,
Emmanuel
Purlfrost
Resposta da Purlfrost Window Film
Many thanks for your kind words and 5⭐️ rating. It's very much appreciated. We'd love to see some pictures of your handy work on Instagram or Facebook by tagging @purlfrost. From all the team at Purlfrost.
Don't bother. Waste of money.
I purchased Purlfrost's Metasol Polycarbonate Film for my conservatory after seeing the product advertised as a solution for excessive heat, glare and brightness. Unfortunately, my experience has been extremely disappointing.
The biggest issue is the installation process. Despite taking my time and carefully following the instructions, it was virtually impossible to achieve a wrinkle-free and bubble-free finish. The material itself seems poorly suited to DIY installation on large polycarbonate panels. While positioning the film, it feels too heavy and cumbersome to align accurately. However, once the backing is removed, it suddenly becomes so lightweight and difficult to control that creases, folds and trapped air become almost unavoidable. What should have been a straightforward weekend project turned into an incredibly time-consuming and frustrating exercise.
Even after spending hours installing the film, the end result was underwhelming. The product has made little to no noticeable difference to the comfort of my conservatory. The room remains just as hot on sunny days and still suffers from excessive brightness and glare. Given the marketing emphasis on improving comfort and reducing solar gain, I expected a far more significant improvement.
Another disappointment is the appearance of the film itself. The website imagery suggests a much more frosted, diffused finish than the product actually delivers. In reality, the film is far less frosted than advertised and does not provide the softened light effect shown in the promotional photographs. The finished look falls well short of expectations.
What makes this particularly frustrating is that Purlfrost promotes its films as being simple and easy to install, with DIY-friendly application guides and videos. My experience was the complete opposite. The installation was difficult, the performance benefits have been negligible, and the appearance does not match the impression created by the product photography.
Overall, I cannot recommend Metasol Polycarbonate Film based on my experience. It was expensive, labour-intensive to install, failed to noticeably improve the temperature or brightness in my conservatory, and did not deliver the frosted appearance that influenced my purchase decision.
4 de junho de 2026
Avaliação não solicitada
Resposta da Purlfrost Window Film
Dear Elliot.
Thank you for taking the time to leave your feedback. We're sorry to hear that you were disappointed with your experience.
We are particularly concerned by your comments regarding both the appearance of the finished installation and the lack of any noticeable reduction in brightness, glare or heat. Metasol is a dark grey solar-control film specifically designed for polycarbonate conservatory roofs, and the results you have described are not typical of the feedback we normally receive for this product.
Installation of large conservatory roof panels can be challenging, especially on larger sections, and our fitting guidance recommends a two-person installation where possible. However, some of the issues you've mentioned regarding the film's appearance and performance would lead us to believe it would be worthwhile reviewing the installation and confirming that the correct product was supplied and installed as intended.
We would welcome the opportunity to investigate this further. If you could contact our customer service team with your order details and some photographs of the installed film, we would be happy to review the installation and assist in any way we can.
Thank you again for bringing your concerns to our attention, and we hope to have the opportunity to resolve this for you.
The email is helpdesk@purlfrost.com. Please also add your order number with the photographs.
Very helpful and prompt delivery
Very helpful and prompt delivery. Excellent product that does exactly what is described. I can only recommend it.
23 de maio de 2026
Resposta da Purlfrost Window Film
Many thanks for your kind words and 5⭐️ rating. It's very much appreciated. We'd love to see some pictures of your handy work on Instagram or Facebook by tagging @purlfrost. From all the team at Purlfrost.
Transparent patterned window film.
Reluctant to buy a film for my French doors as they are lovely to look out of. But I have a dog that barks at squirrels and birds in the trees at the bottom of my garden when indoors... and she will not stop barking. Which led to curtains being drawn all the time. I already have frosted film from you for my front windows and works amazingly. So I measured up and opted for a transparent pattern which lets in light and I can still see the garden. Very quick delivery and took me 10 minutes to do it and I'm well chuffed with the result. Thank you Sharon 😊
27 de maio de 2026
Avaliação não solicitada
Resposta da Purlfrost Window Film
Many thanks for your kind words and 5⭐️ rating. It's very much appreciated. We'd love to see some pictures of your handy work on Instagram or Facebook by tagging @purlfrost. From all the team at Purlfrost.
Great product
Great product. Simple instructions. Quick delivery and reasonable prices
22 de outubro de 2025
Resposta da Purlfrost Window Film
Many thanks for your kind words and 5⭐️ rating. It's very much appreciated. We'd love to see some pictures of your handy work on Instagram or Facebook by tagging @purlfrost. From all the team at Purlfrost.
Great products and great customer…
Great products and great customer service!
6 de maio de 2026
Avaliação não solicitada
Resposta da Purlfrost Window Film
Many thanks for your kind words and 5⭐️ rating. It's very much appreciated. We'd love to see some pictures of your handy work on Instagram or Facebook by tagging @purlfrost. From all the team at Purlfrost.
it was really easy to put on the window…
it was really easy to put on the window and so much better than having blinds
17 de abril de 2026
Resposta da Purlfrost Window Film
Many thanks for your kind words and 4⭐️ rating. It's very much appreciated. We'd love to see some pictures of your handy work on Instagram or Facebook by tagging @purlfrost. From all the team at Purlfrost.
Easy to install
Very pleased with the 12 mm reeded glass product - perfectly cut to fit and easy to install.
17 de maio de 2026
Avaliação não solicitada
Resposta da Purlfrost Window Film
Many thanks for your kind words and 5⭐️ rating. It's very much appreciated. We'd love to see some pictures of your handy work on Instagram or Facebook by tagging @purlfrost. From all the team at Purlfrost.
Excellent products and always a good…
Excellent products and always a good service from this company. Thank you
18 de março de 2026
Resposta da Purlfrost Window Film
Many thanks for your kind words and 5⭐️ rating. It's very much appreciated. We'd love to see some pictures of your handy work on Instagram or Facebook by tagging @purlfrost. From all the team at Purlfrost.
So worth it
So pleased with my purchase, plus was surprised and pleased that the company sent me a preview of my order before dispatch. Thank you very much (stained glass) xx
13 de maio de 2026
Avaliação não solicitada
Resposta da Purlfrost Window Film
Many thanks for your kind words and 5⭐️ rating. It's very much appreciated. We'd love to see some pictures of your handy work on Instagram or Facebook by tagging @purlfrost. From all the team at Purlfrost.
The film was fitted quite easily
The film was fitted quite easily and it really cuts down the UV. The room is so much cooler now during hot, sunny weather.
24 de março de 2026
Resposta da Purlfrost Window Film
Many thanks for your kind words and 5⭐️ rating. It's very much appreciated. We'd love to see some pictures of your handy work on Instagram or Facebook by tagging @purlfrost. From all the team at Purlfrost.
Looks fantastic
18 de abril de 2026
Resposta da Purlfrost Window Film
Many thanks for your kind words and 5⭐️ rating. It's very much appreciated. We'd love to see some pictures of your handy work on Instagram or Facebook by tagging @purlfrost. From all the team at Purlfrost.
Quality and great range of choice
I have used Purlfrost for years as the quality and choice is very good indeed. Easy to apply and quickly changes the room. Will be buying again soon! 🤩
18 de abril de 2026
Resposta da Purlfrost Window Film
Many thanks for your kind words and 5⭐️ rating Louise. It's very much appreciated. We'd love to see some pictures of your handy work on Instagram or Facebook by tagging @purlfrost. From all the team at Purlfrost.
The product is so good it's taken us…
The product is so good it's taken us two weeks to remove the old product, which has probably been in place for at least 40 years.Good instruction/advice on fitting on website, which proved to be invaluable.
17 de abril de 2026
Resposta da Purlfrost Window Film
Many thanks for your kind words and 5⭐️ rating Richard. It's very much appreciated. From all the team at Purlfrost.
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