This has got to be the best technical back up service available makes others look like directory enquirers. This is the reason we use Pyronix as an installer you are always their to help
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Veja o que dizem as avaliações
Great technical support from Pyronix. They are always very helpful, definitely one of the best tech support available.
We had our Pyronix Enforcer system installed approx 6yrs ago on our new build property. Following the install and throughout the last 6yrs I have added many more sensors, I now have 5 PiR Sensors, 7 w... Ver mais
A empresa respondeu
Your technical support man confirmed what should happen when changing Jamming timer to zero mins on a Euro 162 .The panel was still going into Jamming fail after zero mins applied. I resolved issue af... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Pyronix is a Business to Business designer and manufacturer of market leading professional security products and technologies for the global security industry. Our systems are designed to be installed by professional security installers and utilise the latest technology to deliver superior security for homes and businesses.
Informações de contato
Braithwell Way, S66 8QY, Rotherham, Reino Unido
- 01709 700 100
- www.marketing.com
- www.pyronix.com
4,6
Excelente
444 avaliações
Respondeu a 75% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Connecting to the app
Excellent service as always.
Polite and patient with an elderly engineer!!
28 de outubro de 2025
Avaliação não solicitada
Resposta da Pyronix
Hi Malcolm, thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to the Technical Support Team👍
Thanks for great service as always
Thanks for great service as always.
Vince
Sun Security Service s
27 de outubro de 2025
Avaliação não solicitada
Resposta da Pyronix
Hi Vincent, thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to the Technical Support Team👍
Great support, as always
Took over an existing alarm panel for a new customer today. Needed to speak to tech support, so they could talk me through it.
Really helpful technician, quick service and quick resolution. Great service, as always
15 de outubro de 2025
Avaliação não solicitada
Resposta da Pyronix
Hi Steve, thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to the Technical Support Team👍
Always solve my issues fast !!!
Always solve my issues fast !!!
3 de outubro de 2025
Avaliação não solicitada
Resposta da Pyronix
Hi David, thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to the Technical Support Team👍
Technical were really friendly and…
Technical were really friendly and really helpfull
1 de outubro de 2025
Avaliação não solicitada
Resposta da Pyronix
Hi Bryan, thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to the Technical Support Team👍
Amazing as always nothing is to much trouble
Always very helpful and very knowledgeable, nothing is to much trouble and will take time to explain everything, thank you so much
19 de setembro de 2025
Avaliação não solicitada
Resposta da Pyronix
Hi Christopher, Thanks for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to the Technical Support Team 👍
As always problem sorted with one phone…
As always problem sorted with one phone call. Thanks guys.
18 de setembro de 2025
Avaliação não solicitada
Resposta da Pyronix
Hi Robert, thank you for the review, we really appreciate it. It is great to hear about your positive experience! We will pass your message across to the Technical Support Team👍
Excellent 👌
16 de setembro de 2025
Avaliação não solicitada
Resposta da Pyronix
Hi Graham, thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to the Technical Support Team👍
Superb as ever!
Superb as ever!
Hopefully the issue will be resolved tomorrow when at the install, if not I have no doubt that the technical staff will have other suggestions to solve the problem.
15 de setembro de 2025
Avaliação não solicitada
Resposta da Pyronix
Hi Philip, thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to the Technical Support Team👍
Always on the ball and beyond…
Always on the ball and beyond helpful.Easy and quick to contact. So much better than other manufacturers
3 de setembro de 2025
Avaliação não solicitada
Resposta da Pyronix
Hi Chris, thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to the Technical Support Team👍
Super tech service
Excellent tech support and faster replies than other manufacturers.
Thats why i use pyronix
15 de agosto de 2025
Avaliação não solicitada
Resposta da Pyronix
Hi David, thank you for the review, we really appreciate it! It is great to hear about your positive experience! We'll pass your message across to the Technical Support Team👍
Mi ha contattato il Team della Pyronix…
Mi ha contattato il Team della Pyronix mettendosi a mia completa disposizione gentilissimi hanno fatto di tutto per aiutarmi grazie . Comunque ho risolto dopo vari tentativi e leggendo il manuale grazie
15 de julho de 2025
Avaliação não solicitada
Resposta da Pyronix
Ciao Filippo, grazie per la recensione, la apprezziamo molto! È bello sapere della tua esperienza positiva! 👍
Very poor performance
Very poor performance Wi-Fi not brilliant cannot connect remotely
On HomeControl 2 app
10 de julho de 2025
Avaliação não solicitada
Resposta da Pyronix
Hi Mark, thank you for your review, we are sorry to hear this. Can you please email us at customer.support@pyronix.com with further details of the issues you are experiencing and include your panels unique system ID so we can check a few things for you? Thanks and have a great day.
Brilliant manufacturer 😊
There’s no other than Pyronix 💙
Great technical support team
8 de julho de 2025
Avaliação não solicitada
Resposta da Pyronix
Hi Brendan, thank you for the review, we really appreciate it! It is great to hear about your positive experience! We'll pass your message across to the Technical Support Team👍
Pyronix equipment and their tec support…
Pyronix equipment and their tec support are second to none, the knowledge bace of those people is simply fantastic.
I couldn't praise them enough.
27 de junho de 2025
Avaliação não solicitada
Resposta da Pyronix
Hi Chris, thank you for the review, we really appreciate it! It is great to hear about your positive experience! We'll pass your message across to the Technical Support Team👍
Mind went blank on installing a Pyronix…
Mind went blank on installing a Pyronix video door bell chime. simple enough to do but tech always on hand, no job too big (or small) for them to resolve.
Excellent and prompt service as always.
23 de junho de 2025
Avaliação não solicitada
Resposta da Pyronix
Hi Ian, thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to the Technical Support Team👍
I had trouble trying to work out how to…
I had trouble trying to work out how to fit the tamper switch to the back cover of the delta bell
There is no info with the product and none on website hence I had to ring support the day after
In fact the documenting supplied is poor and I’m having to resort to old paper manuals
18 de junho de 2025
Avaliação não solicitada
Resposta da Pyronix
Hi Edward, thank you for the review. I can confirm as we have now moved to be a more paperless company, we have added a QR code label to our boxes for the manuals to be retrieved via our Support Hub. If you have a registered account, these should be available to access. If you have any issues, please let us know and we will look into this as soon as possible.
Amazing teach support.
Amazing teach support,
Answers every time and always very helpful and nothing is to much trouble. Always resolve my problems I come across thank you
11 de junho de 2025
Avaliação não solicitada
Resposta da Pyronix
Hi Karl, thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to the Technical Support Team👍
Issue sorted out straight away with…
Issue sorted out straight away with great guidance
10 de junho de 2025
Avaliação não solicitada
Resposta da Pyronix
Hi Khalid, thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to the Technical Support Team👍
One of my clients has several…
One of my clients has several BatteryCams. He changed his mobile phone and had difficulty logging into the app as he had forgot his password. After a call from me, technical sorted the problem quickly for him. Brilliant service. Thank you chaps.
10 de junho de 2025
Avaliação não solicitada
Resposta da Pyronix
Hi, thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to the Technical Support Team👍
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