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Should be a 0 rating . I wish I had read other trust pilot reviews first . They advertise as a UK based company and it turns out they are Chinese . The dress doesn’t fit so I have asked for a refund as per refund policy , but it got turned down with an offer of a £5 voucher for a dress worth £50 plus nearly £20 shipping costs. I hope this review can help others to stay away from this company .

Awful quality. Looks nothing like the pictures on the website. They promised a refund that they were not able to give.

The reviews on the website for the dress were good but upon further inspection seems like these are largely fake reviews.

Thank you so much for all the cleaning în the house, Recomandat firma ERL..

I would give this company no stars if it was possible. I ordered a dress from them for a ball and when it arrived it had glitter falling off it everywhere from the second it came out the bag and had strange proportions in the chest area so the dress was no good even if it wasn’t shedding. This company advertises as a UK company and you don’t find out they’re actually a Chinese company until you start getting shipping information, they will NOT refund you and when you return it they will claim they can’t find your parcel and won’t allow you to speak to anyone to get anywhere. DO NOT USE THIS COMPANY

Oh I wish I had read reviews. I have been scammed. A dress was received very ooor quality falling apart sequins glued on. Bad fit. They won’t refund you. £138 wasted on something she cannot wear. I will report to stop them trading in the UK. Do not order from them you will not receive the dress in the picture.

Do not buy from this brand - they do not send you the item described (poor quality imitation of listed item) and you have to return to China at your own expense before they agree to a refund - I doubt they would then issue the refund.

If I could give 0 stars I would. The dress arrived absolutely nothing like pictured on the website. Emailed their customer service and was advised I would have to cover the cost of shipping for return which was fine. However they then gave me a fake return address, and then kept telling me it was right when I sent them evidence that it wasn’t. It’s a uk website, they had UK in their name, however everything is in China. Had I of known this when ordering I wouldn’t have bothered. They will not give me an alternative return address and without returning it, I can’t get my money back for the shocking excuse of a dress I received after paying £62 for what looked beautiful on the website.

DO NOT TOUCH.

Can’t even award 1 star. Shocking service. Do not buy!!! Waited weeks for dress to arrive. Finally came. Sizing wrong, dress nothing like the online photographs. Poor poor quality. Couldn’t return. They said I wasn’t within 7 days. I was. Repeatedly emailed them.

Literally the worst company I’ve ever had the displeasure of dealing with. Ordered a dress, didn’t turn up in the time period stated, sent them multiple emails complaining, had no response for 3 weeks until I said I was going through my bank for a refund and going to trading standards over it. Refused to cancel/refund my order because it was “against company policy” before it was eventually sent out to me, stating I could send it back when it got here for a full refund. Stay away!

Avoid this company at all costs!!! I ordered a jacket for a wedding, received it but too small. I stupidly ordered the size up which I still have not received! I emailed multiple times requesting a returns label with no reply so I just returned it to the address. They now have both jackets and I’m £130.00 down!!!!!

Was shipped after 3 weeks, now no response to return request.

Scam - ordered and never received. No confirmation email, no response to emails… avoid

Please AVOID!!!!! This website is a scam. My partner ordered from this website on express delivery and literally nothing arrived, no information, no update, no delivery. Got scammed!! £115 gone down the drain…

Order missing. Paid for express delivery. No answer from the company. Complete scam.

DON NOT ORDER FROM THIS COMPANY! It’s impossible to get a refund and no reply to emails. THE WORST WEBSITE EVER

do not order from this company impossible to get a refund on a unsuitable item claim they will refund but just ignore all requests when asking to return

Do not order from this company. The delivery time was longer than they said and they made it impossible to return what was a very poor quality dress. a total waste of over £50