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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Navigating the medical world and insurance on behalf of my grandmother has been exhausting to say the least. Thank goodness for the team at RA Fischer for making our RA Fischer a little bit easier. Je... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I can remember the countless pairs of shoes that were destroyed by my slippery feet and the countless sheets of paper that either folded onto itself and/or ripped due to my sweaty hands. My RA Fischer... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Dan is perhaps the most professional and attentive customer services provider I've ever come across. He'll patiently walk you through your entire process and kindly answer every question you may have... Ver mais

Avaliado com 2 de um total de 5 estrelas

First the customer service was great. The reason I write this is because I went through the prescription process with the doctors. Then talked with the twice to insure they had all the paperwork nee... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Fornecedor de Equipamentos médicos
  2. Fabricante de Equipamentos médicos
  3. Fornecedor de equipamentos de fisioterapia

Escrito pela empresa

Sweat less, live more. That's what we've helped people do for 30+ years. At RA Fischer Co., we invented the solution to excessive sweating from hyperhidrosis. With our home iontophoresis device, you'll finally have the confidence that your hands, feet, and underarms won't be soaked when it matters most. That big meeting. First date. Handshake after handshake. Stop wasting time with creams, sprays, and pills that don't work. Rely on the most trusted name in hyperhidrosis treatments: RA Fischer Co, proudly made in the USA. Shop now!


Informações de contato

4,3

Excelente

O TrustScore é 4.5 de um total de 5

179 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 100% das avaliações negativas

Normalmente leva mais de 1 mês para responder

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Avaliado com 2 de um total de 5 estrelas

Not for axillary—you will lose money trying

I needed this machine for axillary hyperhidrosis. My dermatologist wouldn’t write my prescription because he said this only works for hands and feet, despite claims to the contrary. I should have listened to him but instead I paid the $40 to get the online doctor to write the RX. Because I have sensitive underarms I wasn’t able to get the strength very high without pain, and I don’t feel like it was safe for the current to pass over my heart (plus it made me queasy.) I tried using the paddles on one side at a time to avoid my heart (armpit to hand) but then the process was taking 45 minutes per night, with very little hope of it actually being effective. To return this $750 machine plus insure it, it cost me $50 out of pocket. So this ended up being a $90 failed experiment (hopefully the refund deposits soon.) Axillary sufferers beware. I should have just taken my dermatologists advice and avoided this machine for my own personal needs. I’m sure it works well for hands and feet.

18 de março de 2024
Avaliação não solicitada
logotipo da RA Fischer Co.

Resposta de RA Fischer Co.

Hello, I'm sorry to hear about your experience. It sounds like you may not have been using the device correctly, as we don't recommend any treatments more than 20-mins, nor using the electrodes in any other way than one under each arm. If you're sensitive to the treatment, that's OK! You can still achieve results on lower levels, though it may take longer to see 100% dryness. Consistency is really the key when starting with iontophoresis. The pulsed current option is also designed for patients who are sensitive to the treatment. We recommend that patients reach out to their Treatment Specialist to discuss options if they're not seeing results at first, since there are lots of ways to personalize the treatment around what you're experiencing. We've requested more information re: your order so we can follow up to see where the lapse in communication on our end occurred. Our Treatment Specialists will email over setup and plan recommendations and are always available via phone to answer any questions you may have. We hope you find another solution that works better for you!

Avaliado com 5 de um total de 5 estrelas

Good experience

Fast, courteous reliable service.

18 de março de 2024
Avaliação não solicitada
logotipo da RA Fischer Co.

Resposta de RA Fischer Co.

Hello Craig, thank you for your review, hope you have a wonderful rest of your week.

Avaliado com 5 de um total de 5 estrelas

Perspective From a Climber

First and foremost, the iontophoresis machine works! For me, it took a little over a week to see diminished sweating on my palms and feet, but now I'm in the maintenance phase and go weeks between treatment sessions! In that time I don't notice any sweating at all where my hands and feet get submerged in the tub. There's still some sweating on the parts that aren't submerged as you would expect.

I had gotten used to life with hyperhidrosis and all the quirks it comes with. I had always found a little work around like having a paper towel under my hand as I write, or wiping my hands before shaking. As a long time climber, having sweaty palms has always gotten in the way. Although sport climbing was my first taste of the sport and my favorite way to climb, I eventually gravitated to bouldering because I could get away with chalking up once before an attempt instead of having an extra battle to fight while on the wall. At the end of the last sport climbing season I decided enough was enough and that I wanyed to try iontophoresis because I wasn't a fan of other treatment options.

I noticed that the first time back in the bouldering gym once I started my maintenance phase, I was chalking up so much less and I could even see the difference on my palms! The chalk itself was still on my hands after many attempts on the wall whereas before there would be NO chalk left on my palms after just one attempt. Sport climbing outside is now significantly improved too because my shoes don't slip on my feet and I can go longer in between chalk-ups which changes the way I approach a climb now.

All this to say I would absolutely recommend The Fischer!

18 de março de 2024
Avaliação não solicitada
logotipo da RA Fischer Co.

Resposta de RA Fischer Co.

Hello Adam, we love your story! Thank you so much for sharing. Can't imagine a more dangerous scenario to have sweaty hands in than hanging from the edge of a cliff! Email us with pictures from one of your competitions some time, we'll be rooting for you : )

Avaliado com 2 de um total de 5 estrelas

Return and Refund process isn’t great

I purchased the device for underarm sweating and I was very optimistic in the beginning of it all. Everyone was responding to questions quickly (trying to get the sale) being very friendly, etc. The device didn’t work for me but that is no fault to them, everyone is different. But when it was time to return it things got complicated. Emails were all of the sudden taking days to get a response to. And when I would get a response it was not very friendly at all. They obviously ask you to ship it back them and that came out to over $25. Affirm then gave me my initial payment back but only partial of my second payment. They said that they have to keep a portion of it themselves. Then I asked about potential reimbursement for the shipping cost but they couldn’t do that either. That is probably policy but if I were you I would just hope this device works because the refund and return process is rocky. I just feel like I lost a good amount of time and money for something that didn’t work.

29 de fevereiro de 2024
Avaliação não solicitada
logotipo da RA Fischer Co.

Resposta de RA Fischer Co.

Hello Skyy, we're sorry to hear that you feel this way. We checked the history of emails for you, and it looks like the longest gap in a response was 48 hours. You emailed on 2/21 asking to return the device. We replied 2/21 asking if you wanted to walk through the treatment plan first. You replied 2/21. We then replied 2/23 with the return instructions per your request. Since helping you obtain the RX originally, it looks like we have over a dozen emails back and forth. Since we ship to patients for free, the return shipping is covered by patients. It's usually $15, but with insurance, etc could have been $25, that's possible. Since we're located in California, that's usually an easy process. Lastly, please contact Affirm directly for your payment refund. We canceled your order and did not collect any payment. We're sorry that ionto didn't work out for you, and we sincerely wish you luck in finding something that does! Please give us a call if you feel that our reply is unfair and you'd like to discuss your experience further.

Avaliado com 5 de um total de 5 estrelas

LIFE SAVOR, REAL SOLUTION

This machine is a life savor. Worth every penny. I suffered from sweaty hands and feet since I was 13 and has been my biggest insecurity. I was desperate to find a solution- I was even about to do a surgery. I found this machine and my condition improved significantly. It is the best option. There is NO compensatory sweating, it's invasive, and pretty permanent. The fact that I don't have to put any harsh chemicals or foreign things into my body (Aluminum/Botox- the other options), makes me so pleased. Now if I do have any sweating, it's gone much more quickly and is 10x less intense. I use the machine periodically if I have any spurts, but other than that I'm pretty sweat free. I've recommended this to everyone. This is a REAL solution for hyperhidrosis.

18 de março de 2024
Avaliação não solicitada
logotipo da RA Fischer Co.

Resposta de RA Fischer Co.

Hello Nicole, thank you very much for your thoughtful review. We appreciate you taking the time to share your experience! Although technically I think you meant to say "non-invasive" : ) Otherwise, we're so happy to hear that you're sweat-free, and we hope you have a wonderful week!

Avaliado com 5 de um total de 5 estrelas

Before I discovered the RA Fischer…

Before I discovered the RA Fischer machine, hyperhidrosis controlled much of my life, particularly affecting my palms. This condition was more than a mere inconvenience; it was a barrier that hindered my confidence, especially crucial in my field of sales and during important meetings.

I was always looking for an effective solution, and that's when I came across the RA Fischer machine. Skeptical yet hopeful, I decided to try it, and the results were nothing short of miraculous. Just within the first week of using the machine, I noticed significantly reduced sweating. It felt like a veil had been lifted, a barrier broken.

By the end of the first month, my condition was nearly 100% improved. This transformation was not just physical but deeply emotional and psychological. I could shake hands with clients and colleagues without a second thought, engage more freely in discussions, and present my ideas with newfound confidence. The impact on my professional life was profound and immediate.

What amazed me the most was the simplicity and effectiveness of the technology. It's not often that one finds a solution that delivers on its promises so thoroughly. The RA Fischer machine has not only alleviated my physical symptoms but has also instilled in me a greater sense of self-assurance and poise.

Now, I enter every room, every conversation, and every negotiation with a confidence level I never thought possible. The change is not just in my palms—it's in my entire demeanor, how I carry myself, and how I interact with the world. I am deeply grateful for this technology and its incredible difference in my life.

11 de janeiro de 2024
Avaliação não solicitada
logotipo da RA Fischer Co.

Resposta de RA Fischer Co.

From all of us at RA Fischer, thank you very much for the time and thought you put into sharing your experience, Ryan. We always tell patients that the physical relief is often secondary to the mental relief, as the systems we put in place often become more stressful over time as we try to manage our sweat. We're so delighted to hear that you're seeing results and feeling better about yourself. What a wonderful way to begin our weekend. We hope you enjoy yours!

Avaliado com 5 de um total de 5 estrelas

The treatments make me feel like I…

The treatments make me feel like I don’t have hyperhidrosis at all—truly life-changing. Have been living with hyperhidrosis in my hands and feet my entire life. Hyperhidrosis had affected my life in all aspects--social, educational, and working life. Was stared at like an alien. Would try to minimize any physical contact with others when I sweating. Had to learn all the tools and tricks, like playing my sweat off as condensation from icy drinks. So not only is hyperhidrosis a physical condition, but also brought severe negative emotions. I am glad to say I don't have to do that anymore. It's not a cure-all, but it is the closest thing! I do maintenance every few days and in between those days, I have "normal"/dry hands and feet. If you have hyperhidrosis of the hands and feet, please do yourself a favor and get the Fischer!

24 de janeiro de 2024
Avaliação não solicitada
logotipo da RA Fischer Co.

Resposta de RA Fischer Co.

Hi Brandon, we really appreciate you sharing your story and we're so glad to hear that our device has made a positive impact on your life. it's easy for patients to feel like they're alone and hyperhidrosis only affects them when there are so many people struggling with the same things as they are. Thank you for encouraging others to find a solution that works for them, too. Have a wonderful rest of your week : )

Avaliado com 5 de um total de 5 estrelas

Changed My Life

Superior customer service. Love the hands & feet! I can’t even believe it! Just omg. My hands and feet are just dry, always. I am so thankful. It’s changed my life. Used 5 days a week for 4 weeks now once a week. 15min.

2 de outubro de 2023
Avaliação não solicitada
logotipo da RA Fischer Co.

Resposta de RA Fischer Co.

Hi Christina, thank you for taking the time to leave your review. We're so happy to hear that your hands and feet are dry! Congratulations. Have a wonderful rest of your week!

Avaliado com 5 de um total de 5 estrelas

No more embarrassing moments

I have used iontophoresis through another company with good results for about 2 years. However, the RA Fischer Company product as well as their customer service is second to none. The process works and it has changed my life, prior to using iontophoresis I would dread shaking hands and wearing open toe shoes. Once I committed to making the treatment a part of my daily routine for about three/four weeks, all of the dread disappeared. I am currently doing one to two treatments a month for sweat free hands, feet, and under arms.

18 de setembro de 2023
Avaliação não solicitada
logotipo da RA Fischer Co.

Resposta de RA Fischer Co.

Hi Shulanda, thank you for sharing that with us! We're so happy to hear that you're seeing prolonged results and that our customer service has exceeded your expectations. We're always here for you! Happy Monday, hope you have a wonderful week now : )

Avaliado com 5 de um total de 5 estrelas

Good People

I was recently looking for replacement panels for my ten-year-old Fischer Iontophoresis. I discovered they no longer support my older Iontophoresis, so Dan chatted and worked with me to get the newer model. As I thought about it and used my older machine, my hands stopped sweating, and I realized it was still working well. I let Dan know, and he did not try to pressure me into the new device. He thanked me and wished me luck. When my older machine does need to be replaced, I'll come back and talk with Dan or another representative to get the replacement I need.

14 de agosto de 2023
Avaliação não solicitada
logotipo da RA Fischer Co.

Resposta de RA Fischer Co.

Hi Jason, thank you very much for taking the time to share that experience with us. We pride ourselves on the quality of our products and still have some going strong for decades! We're here for you, no matter what. Have a fantastic rest of your week!

Avaliado com 5 de um total de 5 estrelas

Always helpful!

Always speedy to answer any questions with reliable information! I’ve had many questions in my iontophoresis usage history and always have them answered.

7 de setembro de 2023
Avaliação não solicitada
logotipo da RA Fischer Co.

Resposta de RA Fischer Co.

Thank you for your review. Glad to hear it! Have a great weekend : )

Avaliado com 5 de um total de 5 estrelas

Lisa is the best

Lisa is the best! Tremendous help throughout the process. The unit is great!

21 de agosto de 2023
Avaliação não solicitada
logotipo da RA Fischer Co.

Resposta de RA Fischer Co.

Hi Jack, so glad to hear that! We'll pass your review onto Lisa, too. I'm sure she'll appreciate the recognition. Have a great week, and thank you : )

Avaliado com 5 de um total de 5 estrelas

Best iontophoresis on the market

Ra Fischer's iontophoresis device has provided me with remarkable results, nearly eradicating my hyperhidrosis. Thanks to the machine, my excessive sweating is now almost non-existent. In addition to offering an excellent product, Ra Fischer consistently delivers exceptional customer service. I have always received prompt assistance with my inquiries. Having tried several iontophoresis solutions available on the market, I can confidently say that Ra Fischer's device stands out as the best. I wholeheartedly recommend Ra Fischer for iontophoresis solutions.

17 de agosto de 2023
Avaliação não solicitada
logotipo da RA Fischer Co.

Resposta de RA Fischer Co.

Hi Johan, thank you very much for taking the time to share that, we appreciate your review! So happy to hear that you've seen success with our Fischer. We'll also pass your kind words along to our team of Treatment Specialists. Happy Friday, have a great weekend!

Avaliado com 5 de um total de 5 estrelas

It works, stop waiting

Awesome experience. I have suffered w dripping hand sweat for thirty years, tried Botox, pills, creams to no avail. This machine has reduced my sweating by 90% within 2 weeks. I am able to confidently shake hands for the first time in my life. Delia was great to work with, very clear directions and good followup.

6 de julho de 2023
Avaliação não solicitada
logotipo da RA Fischer Co.

Resposta de RA Fischer Co.

Hi Sarah, so happy to hear that our Fischer is working for you! Thank you for taking the time to share your experience working with Delia, too. A lot of patients we work with go through the other treatment options and begin to get frustrated, then lose hope. You should be proud for not giving up after 30-years! Cheers to the rest of your days being sweat-free : )

Avaliado com 5 de um total de 5 estrelas

Kind courteous

Kind courteous, delivered when needed, excellent service.

8 de junho de 2023
Avaliação não solicitada
logotipo da RA Fischer Co.

Resposta de RA Fischer Co.

Thank you, Javier, appreciate your review and hope you have a wonderful weekend.

Avaliado com 5 de um total de 5 estrelas

This machine has changed my life

This machine has changed my life! After trying so many different remedies for hyper-hydrosis over the years, with nothing working, I was very skeptical. But this feels like a miracle machine. My palm and feet sweat have gone down 90% and my life has been forever changed. I am so thankful.

30 de maio de 2023
Avaliação não solicitada
logotipo da RA Fischer Co.

Resposta de RA Fischer Co.

Hello Nora, thank you very much for taking the time to share that! You are right, a lot of patients start to lose hope when other prescription options keep failing. We're so glad that you gave us a chance and that the device has had a positive impact on your quality of life. After all, you deserve it! : )

Avaliado com 5 de um total de 5 estrelas

Delia was awesome to work with

Delia was awesome to work with. She made the process as simple as could be to get me the medical device I needed.

1 de fevereiro de 2023
Avaliação não solicitada
logotipo da RA Fischer Co.

Resposta de RA Fischer Co.

Hi Brian, thank you for your review! We'll let Delia know that you said hi. So glad to hear that she was able to make the process easy for you : )

Avaliado com 5 de um total de 5 estrelas

RA Fisher company has been absolutely AMAZING

RA Fisher company has been absolutely fabulous to work with! Our daughter suffered from hyperhidrosis and we tried many different treatments, but none of them seemed to work. Since she started using the iontophoresis machine we have noticed significant improvements. Our daughter is no longer self-conscious about her hands and her confidence has improved greatly! RA Fischer Customer service (Delia Hamm) is top notch and she was always willing to help out while getting started, as well as always available to answer questions during the treatment. They also went above and beyond in helping us getting the machine through our insurance company! A++++ company and staff!!!!

Sincerely,
McClure Family

13 de março de 2023
Avaliação não solicitada
logotipo da RA Fischer Co.

Resposta de RA Fischer Co.

Wow, thank you so much for sharing your story, McClure Family! We'll pass your kind words onto Delia. Most importantly, so glad to hear that your daughter is seeing results! We know how difficult this condition can be on younger people. Success stories like this are why we love what we do here. Have a great week!

Avaliado com 5 de um total de 5 estrelas

Great customer experience with Delia!

Delia was very prompt in reaching out to me and keeping me up to date with the ordering process and instructions. I really appreciated how diligent she was in following-up and was able to give me a prompt timeline of when my device was going to be delivered, which was quite fast!

28 de fevereiro de 2023
Avaliação não solicitada
logotipo da RA Fischer Co.

Resposta de RA Fischer Co.

Hi, thank you very much for sharing your experience! We'll pass your kind words onto Delia to let her know she was appreciated. Have a great rest of your week : )

Avaliado com 4 de um total de 5 estrelas

Effective and a Life Changer for my Daughter

Despite a LONG journey trying to get reimbursement from insurance, the effort finally paid off. Aetna covered the equipment in full. My 17 year old has suffered tremendously from hyperhidrosis on her feet and hands. The equipment has been a lifesaver and we've had tremendous success. Only 4 stars as it took constant calls to RA Fischer for updates on the insurance claim over a 4 month period. Would have liked more proactive updates on their part, but it worked out in the end. And for that we are grateful.

24 de setembro de 2022
Avaliação não solicitada
logotipo da RA Fischer Co.

Resposta de RA Fischer Co.

Hi Stacey, thanks for taking the time to share your experience! Yes, insurance companies can certainly drag out the process sometimes. Our Treatment Specialists always call with updates when we have them, but you are right, sometimes those updates from the insurance side are few and far between. We'll work to be more proactive next time. So glad to hear the device is working for you though! Please reach out if there's anything else we can help with : )

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