Rani & Co. Avaliações 

431
O TrustScore é 4 de um total de 5

3,8

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Had a faulty clasp just one of those fluke things, and Rani and co responded to my email very quickly and replaced the broken necklace. I love my necklace its beautiful and I really did have a good cu... Ver mais

Avaliado com 5 de um total de 5 estrelas

Recently purchased the chunky cable charm bracelet & the elephant charm. I love my purchase from Rani & Co - the workmanship is beautiful, so detailed & intricate. The customer service has been amaz... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

The pieces are all so beautiful and I wanted to get so many different pieces but I started with the butterfly collection. The quality of the bracelet and earrings are 10/10, they elevate your look or... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

No response from customer service day after day. I'm trying across about 6 channels now. My order is missing, seemingly delivered in the wrong country, and this company does not seem to really c... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Joalheria

Escrito pela empresa

We craft empowering storytelling jewellery that reminds women of their inherent power in a world that often challenges it.


Informações de contato

3,8

Muito Bom

O TrustScore é 4 de um total de 5

431 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 75% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,8

Todas as avaliações

(431)

11 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Had a faulty clasp just one of those…

Had a faulty clasp just one of those fluke things, and Rani and co responded to my email very quickly and replaced the broken necklace. I love my necklace its beautiful and I really did have a good customer service experience. I am a genuine customer.

24 de junho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Beautiful & Meaningful Collection

I was so excited when Rani & Co teased the butterfly collection. Butterflies have always been incredibly special to me. Even now, one of my favourite things in summer is sitting in the garden watching the butterflies flutter through the sprinklers. It brings such a sense of calm and freedom.
Butterflies have always symbolised something deeper in my life. I truly believe in how small changes can lead to big outcomes, something I've seen firsthand in my own journey, especially with my now husband. After 15 years together of waiting, my parents finally accepted our relationship and he proposed, and now i genuinely feel as free as butterfly.
Last year, i got married and chose to make butterflues a central part of my wedding. I didnt want a traditional lengha, so I had one specially designed with butterflies embroidered into it. My chunni featured butterflies in each corner, including the white ones that remind of those we see in the garden every summer as mum says it represents my nani watching over us. Even my garlands and wedding trainers were beautifully customised with butterfly details.
I'd been searching for butterfly jewellry for a while but never found anything I truly loved, until I saw this collection. I instantly fell in love with the designs, especially the earrings, and I'm planning to purchase the necklace soon.
Thank you for creating something so beautiful and meaningful, the timing couldn't have been more perfect for such a special chapter in my life.

28 de maio de 2026
Avaliação não solicitada
logotipo da Rani & Co.

Resposta da Rani & Co.

Thank you so much for sharing such a beautiful and deeply personal story with us 🤍

Reading about the meaning butterflies hold in your life, your journey with your husband, and all the thoughtful butterfly details woven throughout your wedding was truly so special. Your wedding outfit sounds absolutely stunning - especially the butterflies representing your nani watching over you each summer. That detail genuinely touched us.

The butterfly collection was created to symbolise transformation, hope and freedom, so hearing how closely it resonates with your own story means more than we can say. We feel incredibly honoured that our jewellery has found a place within such an important chapter of your life.

Thank you again for taking the time to write this beautiful review and for supporting Rani & Co. We can’t wait for you to add the necklace to your collection soon ✨

Avaliado com 5 de um total de 5 estrelas

Beautiful, Intricate Jewellery

Recently purchased the chunky cable charm bracelet & the elephant charm. I love my purchase from Rani & Co - the workmanship is beautiful, so detailed & intricate. The customer service has been amazing as well, helping me to ensure that everything was attached correctly before use.

I also own multiple other Rani & Co purchases and they have lasted the test of time and are so unique!

11 de maio de 2026
Avaliação não solicitada
logotipo da Rani & Co.

Resposta da Rani & Co.

Thank you so much for your lovely review ✨

We’re so happy to hear you love your chunky cable charm bracelet and elephant charm. Knowing you appreciate the detail and craftsmanship in the pieces truly means a lot to us.

We’re also really glad our customer service team could help ensure everything was attached perfectly before wear - we always want our customers to feel confident and excited about their jewellery.

Hearing that you’ve collected multiple Rani & Co pieces over time and that they’ve lasted so well is honestly the best compliment we could ask for. Thank you again for your continued support 🤍

Avaliado com 5 de um total de 5 estrelas

The pieces are all so beautiful and I…

The pieces are all so beautiful and I wanted to get so many different pieces but I started with the butterfly collection. The quality of the bracelet and earrings are 10/10, they elevate your look or stacks you have. Also the delivery was fast and the founder reaches out to see how you are finding them, will be sticking to Rani & Co as my go to jewellery pieces.

1 de maio de 2026
Avaliação não solicitada
logotipo da Rani & Co.

Resposta da Rani & Co.

Thank you so much for your lovely review 🤍

We’re so happy you chose the butterfly collection to start your Rani & Co collection with! Hearing that the bracelet and earrings elevate your stacks and outfits exactly the way you hoped is amazing to hear ✨

We also really appreciate your kind words about the quality, delivery and overall experience. It means so much that you noticed the personal touch too - building genuine connections with our customers is such an important part of the brand.

Thank you again for your support, and we can’t wait to see which pieces you choose next!

Avaliado com 5 de um total de 5 estrelas

Unique, beautiful, well made pieces

I have a few Rani&Co necklaces, earrings and rings, some of them I have had for several years - they are unique, beautiful pieces and they are lasting really well. I'm so happy with all of my purchases.

1 de maio de 2026
Avaliação não solicitada
logotipo da Rani & Co.

Resposta da Rani & Co.

Thank you so much for your lovely review! We’re so happy to hear you’ve built up a little Rani & Co collection over the years ✨

It means a lot to know you love the unique designs and that your pieces are still lasting well after several years of wear. Thank you again for your continued support - it truly means the world to us!

Avaliado com 2 de um total de 5 estrelas

Poor quality product & poor customer service

I received a $218 necklace from family for my birthday. After one month of wearing it over a t-shirt (not on skin) and keeping it dry, the gold plating has started to wear off. That’s very disappointing considering how expensive it is.

I contacted customer service and they’ve offered to send me a replacement “as a gesture of goodwill”, even though there is a one-year warranty on the jewelry. They also stated that the customs fees were “outside of their control”, which is inaccurate because it IS possible for the sender to cover the receiver’s customs costs. Basically they are telling me that I need to pay MORE money to receive a replacement for a low quality product that I’ve already paid extra customs fees for.

It really rubs me the wrong way when spiritual businesses behave like this and display no empathy toward customers and don’t do the right thing. I blindly trusted the founder on Instagram and believed they sold high quality products, but they do not.

10 de fevereiro de 2026
Avaliação não solicitada
logotipo da Rani & Co.

Resposta da Rani & Co.

Hi Anna,

Thank you for taking the time to share your experience - we’re really sorry to hear how disappointed you’ve been.

This isn’t the standard we aim for, and we completely understand your frustration, especially given the circumstances and the meaning behind the piece.

To clarify, your necklace is covered under our one-year warranty, and you are absolutely entitled to a replacement. We’re very sorry for the earlier wording in our communication, which did not reflect this clearly.

In terms of customs fees, while we understand how frustrating these are, they are determined by the destination country and, as outlined on our website, are the responsibility of the recipient for all international orders. Unfortunately, this isn’t something we’re able to cover.

That said, we do recognise that the level of fading you experienced happened sooner than expected, and we have offered a replacement in line with our warranty.

We genuinely value your feedback and will be taking this on board as we continue to review both our product quality and customer experience.

If you would like to proceed with your replacement, please do reach out to us directly and we’ll be happy to arrange this for you.

Best regards,
Rani & Co.

Avaliado com 1 de um total de 5 estrelas

Absolutely terrible the ring snapped in…

Absolutely terrible the ring snapped in half after a few weeks

4 de abril de 2026
Avaliação não solicitada
logotipo da Rani & Co.

Resposta da Rani & Co.

Hi Mita,

We’re really sorry to hear this — that definitely shouldn’t happen.

Please could you reach out to us directly with your order details and a photo of the ring? We’ll look into this for you as soon as possible and get it resolved.

Best,
Rani & Co.

Avaliado com 1 de um total de 5 estrelas

Awful Experience

Two weeks on from returning my item — and I still do not have my refund.

The ring was sent back exactly as instructed to the address provided. Tracking confirms delivery. Yet I am now being told it hasn’t been “received” because it first goes to a PO Box and then has to be forwarded internally. Apparently this causes delays.

That is not a customer issue — that is an internal operational problem.

Instead of a straightforward refund, I’ve had to chase multiple times for updates. There has been no proactive communication, no clear timeline, and no real sense of urgency. For a jewellery brand dealing in meaningful purchases, the aftercare has been shockingly poor.

The experience has turned what should have been a special occasion purchase into ongoing frustration.

Two weeks in — still no refund. That says everything.

13 de fevereiro de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Nice Jewellery, SHOCKING return service

Jewellery is nice, return service is appalling. Paid £10 for tracking return which they have received but still won't refund my money 2 weeks later.

13 de fevereiro de 2026
Avaliação não solicitada
logotipo da Rani & Co.

Resposta da Rani & Co.

Hi there,

Thank you for your review - and firstly, I’m really sorry to hear you’re feeling this way. We completely understand how frustrating it is to be waiting for a refund.

We did outline in the returns information email that there can be a delay between tracking showing as “delivered” and the refund being processed. This is because our returns address is a processing location rather than our operational base, so parcels are first received there and then forwarded on to us. Unfortunately, that forwarding stage can add a little extra time.

Please be assured that as soon as your return physically reaches us, your refund will be issued straight away. We never withhold refunds once items are received on our end.

We really appreciate your patience, and we’re sorry again for the delay.

- The Rani & Co Team

Avaliado com 5 de um total de 5 estrelas

Goddess Lakshmi necklace


I’ve had my Goddess Lakshmi necklace from Rani & Co. for over a year now, and I’m honestly still in love with it. The quality is incredible, it has held up so well and still looks good as new, even with regular wear. No fading, no dullness, just beautiful craftsmanship.

What sets this jewellery apart is the art and meaning behind it. The goddess designs are so thoughtfully created, they feel powerful, intentional, and deeply special. You can tell there’s real care, culture, and storytelling woven into every piece, not just aesthetics.

It’s the kind of jewellery that feels meaningful when you wear it, not just pretty. I constantly get compliments on it and always love sharing where it’s from.

Highly recommend Rani & Co. to anyone looking for jewellery that’s both stunning and soulful!!

9 de outubro de 2025
Avaliação não solicitada
logotipo da Rani & Co.

Resposta da Rani & Co.

Thank you so much for taking the time to write such a beautiful review - this honestly means the world to us.

We’re so happy to hear your Goddess Lakshmi necklace is still looking as good as new after a year of regular wear - that’s exactly what we hope for with every piece we create.

It’s especially lovely to hear that the meaning behind the design resonates with you. That intention, storytelling and cultural connection are at the heart of everything we do at Rani & Co., so knowing you feel that when you wear it is incredibly special to us.

And the fact that you’re sharing it (and us!) when you receive compliments? We couldn’t ask for more 🥰

Thank you again for your support - it truly doesn’t go unnoticed.

Avaliado com 1 de um total de 5 estrelas

Company ignoring my emails

Trying to return an item but it states that you have to email the company and they have not replied to my email. This is ridiculous for an expensive piece of jewellery!

21 de julho de 2025
Avaliação não solicitada
logotipo da Rani & Co.

Resposta da Rani & Co.

Hi Anna,
I hope you're well.
Sorry to hear you're having trouble getting in touch! It may be that you are using an old email! Please email customer@raniandco.co.uk, and we will be sure to get back to you as soon as possible.

Avaliado com 1 de um total de 5 estrelas

Returns "lost" in post

Purchased items worth £135. Did not like them so asked for a return address. Was given an address by the company which looks to be a residential home address. Returned the items, unfortunately I did not send via a tracked service. When queried with the company weeks later, they advised they had not received my return. Unfortunately, I suspect the company, learning that my return was not tracked, have decided they do not need to refund. Whether they received the items back or not, I do not know. However, as a precaution if ordering from this company, please always send your returns via a tracked service as they may tell you they have not received your return otherwise.

28 de novembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Accessible.

I ordered over the weekend. The website is very accessible as well as having a very simple layout in terms of being able to find everything easily. Would highly recommend.

14 de junho de 2024
Avaliação não solicitada
logotipo da Rani & Co.

Resposta da Rani & Co.

Hi Sienna, thank you so much for your lovely review! We are so glad you found the website easy to use! - Rani&Co

Avaliado com 5 de um total de 5 estrelas

Cubic Zirconia Charm Hoop…

I bought the Cubic Zirconia Charm Hoop Earrings Silver and absolutely love them. Dainty, simple and can wear them everyday. Customer service is excellent and the earrings came to me in good timing. Thank you!

3 de abril de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Very poor costumer service

Very poor costumer service, even they told me they don’t care about the reviews, they stole my deposit, this couple are very rude, they shouldn’t run a business in Canada. It jewellery place in Gerrard, they keep my $1800

11 de março de 2024
Avaliação não solicitada
logotipo da Rani & Co.

Resposta da Rani & Co.

Hi John,
We have reason to believe you may have given your review to the wrong company, we are a Jewellery business based in the UK and we don't take deposits. Please can you ensure you have the correct company and remove your review. We are not based in Canada. Many thanks,
Eve,
Rani & Co

Avaliado com 1 de um total de 5 estrelas

No response from customer service day…

No response from customer service day after day. I'm trying across about 6 channels now. My order is missing, seemingly delivered in the wrong country, and this company does not seem to really care about it. Very very disappointing.

Further disappointment as I am now being blamed for the address error in the reply below, when I have a copy of the order confirmation clearly stating the correct address.

Hideous attitude, hideous customerservice, hideous blame game.

Just fix YOUR error.

22 de janeiro de 2024
Avaliação não solicitada
logotipo da Rani & Co.

Resposta da Rani & Co.

Hi Alan,
Thank you for taking time to leave a review. We have responded to your messages via email however we would like to advise again that we do not operate over the weekend, this information is accessible on our website. As you will have seen in my email response, the address entered at checkout was incorrect so your order was returned to us and a resolution has been offered to you. Of course we care about all of our customers having the upmost experience from checkout to receiving their order, however we do not tolerate harassment at any level and we have received an unprecedented number of messages and emails from you over the past few days with no understanding of the issue at hand. Please understand when you shop small, the general wait and response times will always be longer, we are a small team and need time off too.
Thanks,
Eve

Avaliado com 5 de um total de 5 estrelas

Stunning Pieces

Rani and Co just outdo themselves each time. I love my newest addition. This is my third anklet now purchased with them and I cannot fault it. Each piece is so stunning and high quality. Thank you for building my little collection ❤️

21 de janeiro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Next day delivery- more like normal delivery. Yet paid for next day!

Although the jewellery I received was beautiful, I paid the next day delivery fee which was £8.99 but it did not come next day. I placed the order Friday afternoon so can understand it coming Tuesday, however it was not delivered until the Wednesday. Through frequent emails back and fourth there was no good enough reason why this happened. I was asked to refer back to the shopping page on website. My understanding of next day delivery, is literally NEXT DAY. Not 3 days later. Well, 3 and half. If you advertise a big payment for next day delivery, that’s when it should come. Not the standard delivery. Very disappointed. And no understanding of this whatsoever.
* as stated to you via email- delivery was attempted on the Wednesday- not the Tuesday. I have proof of this and the successful delivery on the Thursday!

10 de janeiro de 2024
Avaliação não solicitada
logotipo da Rani & Co.

Resposta da Rani & Co.

Hi Jade,
Thank you for writing your review. As we had discussed via email and stated on our website, our dispatch time frame is 1-3 working days and next day delivery is only available if the order is placed before 12pm. As you had placed your order close to 3pm on a Friday, your order was not processed until the following working day which was the Monday. Our courier will have collected your order on Monday and delivery was attempted the following day which was within the 24 hour window in which you had paid. I advised you over email that all of this information was available to you on our website, therefore you made the purchase with this knowledge and this was why we were unable to reimburse you the shipping cost in this instance. I hope I have been a little more clear in our reasoning and I thank you for your time.
Best
Rani&Co

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