Rania Zara Studio Avaliações 87

Resposta da Rania Zara Studio

Há 7 dias

Dear Jaspreet,
Thank you for taking the time to share your experience, and I’m truly sorry for how this was handled.
You’re absolutely right, being ignored after placing an order is unacceptable, and you should never have had to chase us for basic updates. The fact that it took over 10 working days and a mention of your bank for us to inform you the product was out of stock is not the standard we hold ourselves to.
I’ve personally escalated your refund to ensure it’s processed without any further delay. I’d also like to look into your case directly , please send us a DM or email with your order number so I can follow up.
We’re taking your feedback seriously and reviewing our communication processes so this doesn’t happen to another customer. Again, I sincerely apologise.

Resposta da Rania Zara Studio

4 de abr. de 2026

Thank you so much for your kind words 🤍

We’re so glad we could make your Eid shopping experience smooth and stress-free, especially with a last-minute order. Ashfia will be so happy to hear your feedback—she truly goes above and beyond for our clients.

It means a lot to us that you appreciated the communication and tracking updates, as we always aim to make the process as seamless as possible.

We can’t wait to have you shop with us again soon ✨

— Rania Zara Studio

Resposta da Rania Zara Studio

4 de abr. de 2026

We take feedback very seriously and would like to clarify the situation for full transparency.

This order was produced and dispatched within the stated 4–5 week delivery timeframe. It was shipped via Royal Mail Special Delivery (tracking provided to the customer).

Royal Mail has officially confirmed that multiple delivery attempts were made at the address provided. The parcel was subsequently made available for redelivery or collection, however no action was taken, and it was eventually returned to us due to non-collection.

We also proactively escalated the matter with Royal Mail and opened a case (Ref: 1065434), and their investigation confirmed that delivery was attempted and that the item was returned to sender. The customer’s claim with Royal Mail was not upheld.

At no point was this a failure to dispatch or deliver from our side.

We remain happy to re-send the item upon return, as previously communicated.

Rania Zara Studio

Resposta da Rania Zara Studio

16 de jan. de 2026

Dear Nasreen,
Thank you for taking the time to share your feedback. We understand how important embroidery tone and finish are when selecting an outfit.

Rania Zara Studio operates as an authorised stockist, and all product imagery and descriptions are supplied directly by the designer brand and presented as provided. We are not permitted to amend these descriptions.

We strongly encourage clients to reach out with any outfit-related questions prior to purchase, particularly where colour, embroidery tone, or detailing is a key consideration. As part of our standard process, clear item images are always shared for approval before dispatch, and these are also shared with the designer brand.

Metallic embroidery shades — such as silver, antique gold, or bronze — can appear differently due to photography, lighting, and individual screen settings, which may affect how they are perceived online.

Your feedback has been noted and is appreciated as we continue to maintain clarity within brand guidelines.

Team Rania Zara Studio

Resposta da Rania Zara Studio

5 de jan. de 2026

We are truly sorry that the outfit did not meet your expectations. We would also like to kindly clarify that, as mentioned on our website, slight variations in the product may occur due to lighting effects during photography.

For full transparency, we have shared a screenshot in which the brand has confirmed that the outfit is original and not a replica.

Customer satisfaction is very important to us, and we always try our best to ensure every customer is satisfied.

Resposta da Rania Zara Studio

10 de nov. de 2025

Dera Customer,

Thank you so much for your wonderful review! 💕 We’re delighted to hear that you loved your suit. We truly appreciate your kind words about our communication and support it means a lot to our team.
We’re so glad everything reached you on time and that you’re happy with the overall experience. Your recommendation is the greatest compliment we could receive.

Looking forward to creating more beautiful outfits for you in the future!

Warm regards,
Team Rania Zara

Resposta da Rania Zara Studio

10 de out. de 2025

Dera Customer,

Thank you so much for your wonderful review! 💕 We’re delighted to hear that you loved your suit for the wedding season. We truly appreciate your kind words about our communication and support it means a lot to our team.
We’re so glad everything reached you on time and that you’re happy with the overall experience. Your recommendation is the greatest compliment we could receive.

Looking forward to creating more beautiful outfits for you in the future!

Warm regards,
Team Rania Zara

Resposta da Rania Zara Studio

25 de set. de 2025

Dear Huma,

Thank you for your message.

I understand your concerns and respect your right to refer to consumer legislation. For clarity, your order was placed on 25th December 2024 as a made-to-order item in your requested size. Under the Consumer Contracts Regulations 2013, custom-made and personalised goods are exempt from the standard right to cancellation or refund unless proven faulty. (Which.co.uk reference) When you first contacted us in January, you raised a concern about the neckline only. This was fully addressed at the time, we reviewed the matter with the brand, apologised, and issued you a £25 goodwill credit on 5th may 2025 , which you accepted. The issue of sizing was never raised until now, eight months later, long after the outfit has remained in your possession. As per the Consumer Rights Act 2015, goods must be rejected for a refund within 30 days of delivery if they are faulty. After this period, remedies are limited to repair or replacement, and only if an issue was raised within a reasonable time. Since the sizing concern has only just been mentioned now, we cannot accept it as grounds for refund. Please be assured that we would never intentionally misrepresent or mislabel any product. We also keep clear records showing that your initial concern was about the neckline only, which was settled in January. You are, of course, entitled to raise this with Trading Standards, and we will provide them with full records of our communications and the goodwill resolution that was accepted at the time. We are truly sorry that you remain unhappy, but from our side, this case is considered closed. We wish you the very best for your wedding day.

Warm regards,

RaniaZara Studio

Resposta da Rania Zara Studio

12 de set. de 2025

Dera Customer,

Thank you so much for your wonderful review! 💕 We’re delighted to hear that you loved your suit for the wedding season. We truly appreciate your kind words about our communication and support it means a lot to our team.
We’re so glad everything reached you on time and that you’re happy with the overall experience. Your recommendation is the greatest compliment we could receive.

Looking forward to creating more beautiful outfits for you in the future!

Warm regards,
Team Rania Zara

Resposta da Rania Zara Studio

Atualizado em 8 de set. de 2025

Dera Customer,

Thank you so much for your wonderful review! 💕 We’re delighted to hear that you loved your suit for the wedding season. We truly appreciate your kind words about our communication and support it means a lot to our team.
We’re so glad everything reached you on time and that you’re happy with the overall experience. Your recommendation is the greatest compliment we could receive.

Looking forward to creating more beautiful outfits for you in the future!

Warm regards,
Team Rania Zara

Resposta da Rania Zara Studio

Atualizado em 8 de set. de 2025

Dera Customer,

Thank you so much for your wonderful review! 💕 We’re delighted to hear that you loved your suit for the wedding season. We truly appreciate your kind words about our communication and support it means a lot to our team.
We’re so glad everything reached you on time and that you’re happy with the overall experience. Your recommendation is the greatest compliment we could receive.

Looking forward to creating more beautiful outfits for you in the future!

Warm regards,
Team Rania Zara

Resposta da Rania Zara Studio

Atualizado em 8 de set. de 2025

Dera Customer,

Thank you so much for your wonderful review! 💕 We’re delighted to hear that you loved your suit for the wedding season. We truly appreciate your kind words about our communication and support it means a lot to our team.
We’re so glad everything reached you on time and that you’re happy with the overall experience. Your recommendation is the greatest compliment we could receive.

Looking forward to creating more beautiful outfits for you in the future!

Warm regards,
Team Rania Zara

Resposta da Rania Zara Studio

Atualizado em 20 de ago. de 2025

Dera Customer,

Thank you so much for your wonderful review! 💕 We’re delighted to hear that you loved your suit for the wedding season. We truly appreciate your kind words about our communication and support it means a lot to our team.
We’re so glad everything reached you on time and that you’re happy with the overall experience. Your recommendation is the greatest compliment we could receive.

Looking forward to creating more beautiful outfits for you in the future!

Warm regards,
Team Rania Zara

Resposta da Rania Zara Studio

Atualizado em 20 de ago. de 2025

Dear Yasmeen

On behalf of everyone at Rania Zara, I want to extend a heartfelt thank you for leaving us a review!

Your kind words and support truly mean the world to us. Every review not only helps us grow but also encourages our team to keep delivering the exceptional quality, service, and styles you’ve come to expect from Rania Zara.

We are so grateful to have you as part of our journey, and we look forward to continuing to serve you with beautiful pieces that make every occasion special.

With gratitude,
Team Rania Zara

Resposta da Rania Zara Studio

5 de ago. de 2025

Dear Customer,
On behalf of everyone at Rania Zara, I want to extend a heartfelt thank you for leaving us a review!
Your kind words and support truly mean the world to us. Every review not only helps us grow but also encourages our team to keep delivering the exceptional quality, service, and styles you’ve come to expect from Rania Zara.

We are so grateful to have you as part of our journey, and we look forward to continuing to serve you with beautiful pieces that make every occasion special.

With gratitude,
Team Rania Zara

Resposta da Rania Zara Studio

11 de ago. de 2025

Thank you for taking the time to share your feedback.
To clarify, the delivery time for this outfit was 6–8 weeks, which was clearly mentioned on our website at the time of your purchase. Your order was dispatched within that timeframe, and tracking details were shared as soon as they were provided by the courier.

Regarding shipping charges, they are determined by the courier service and are displayed clearly during checkout.

As for the sizing concern, the size selected at checkout was exactly the one provided by you. Additionally, a detailed size chart is available on our website to assist customers in selecting the best fit.
Your feedback is valuable,If you’d like to discuss this further or wish to request reimbursement for any alterations, feel free to get in touch with us directly.

Warm regards,
Team Rania Zara

Resposta da Rania Zara Studio

2 de ago. de 2025

We truly apologize for the inconvenience caused due to the wrong outfit being dispatched — it was an unintentional mistake on our end, and we completely understand your frustration.

As soon as the error was brought to our attention, we immediately requested that you return the incorrect outfit, assuring you that we would not only refund the full amount but also cover the return postage costs.

We are grateful for your cooperation and would like to confirm that we have now received the returned item. As promised, we have processed your full refund along with the postage charges.

We always aim to provide a smooth and pleasant experience for our customers, and while this situation fell short of that, we did our best to resolve it fairly and promptly. Mistakes can happen, but we stand by our commitment to make things right.

Thank you for your patience and understanding.

— Team Rania Zara

Resposta da Rania Zara Studio

16 de jul. de 2025

Dear Customer,

On behalf of everyone at Rania Zara, I want to extend a heartfelt thank you for leaving us a review!

Your kind words and support truly mean the world to us. Every review not only helps us grow but also encourages our team to keep delivering the exceptional quality, service, and styles you’ve come to expect from Rania Zara.

We are so grateful to have you as part of our journey, and we look forward to continuing to serve you with beautiful pieces that make every occasion special.

With gratitude,
Team Rania Zara