Would give zero stars if it were an option. I bought a suit that was not like the picture advertised. They ignored my messages for several weeks and once they finally responded denied there was anythi... Ver mais
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Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
This company is a complete scam! They take payment and never respond! Before payment they confirm a delivery date on the official page however as soon as payment proof has been shared they don’t resp... Ver mais
My outfits all arrived in the time frame given if not earlier, I was also updated on when I would receive them. The customer service was excellent & ordering via the website was easy & simple. My ou... Ver mais
A empresa respondeu
Rania Zara made my Eid shopping so effortless! I placed a last minute order and my consultant, Ashfia supported me throughout the entire process. She kept me well informed and the tracking system was... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Rania Zara Studio is a premier House of Fashion connecting the finest Pakistani designer brands with global audiences. Offering the finest selection of luxury and contemporary collections, Rania Zara provides a seamless shopping experience through www.raniazara.co.uk
Informações de contato
London, Reino Unido
- +44 7379 349558
- raniazarauk@gmail.com
- www.raniazara.co.uk
3,2
Bom
93 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 60% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Excellent Suit for wedding season
Excellent Suit for wedding season. Rania Zara Studio were excellent with communications through out the process and when issues were identified (not their fault) they were quick to respond and rectify and we go the suit on time. Awesome work and job and would highly recommend
25 de julho de 2025
Resposta da Rania Zara Studio
Dera Customer,
Thank you so much for your wonderful review! 💕 We’re delighted to hear that you loved your suit for the wedding season. We truly appreciate your kind words about our communication and support it means a lot to our team.
We’re so glad everything reached you on time and that you’re happy with the overall experience. Your recommendation is the greatest compliment we could receive.
Looking forward to creating more beautiful outfits for you in the future!
Warm regards,
Team Rania Zara
Very cooperative I love my dresses
Very cooperative I love my dresses
Uptown mark whole team work is amazing keep the good work going all the best
Mrs Yasmeen from Abu Dhabi 👍👍👍👍👍❤️❤️❤️
1 de agosto de 2025
Avaliação não solicitada
Resposta da Rania Zara Studio
Dear Yasmeen
On behalf of everyone at Rania Zara, I want to extend a heartfelt thank you for leaving us a review!
Your kind words and support truly mean the world to us. Every review not only helps us grow but also encourages our team to keep delivering the exceptional quality, service, and styles you’ve come to expect from Rania Zara.
We are so grateful to have you as part of our journey, and we look forward to continuing to serve you with beautiful pieces that make every occasion special.
With gratitude,
Team Rania Zara
Great buy
This was my first time ordering from Rani Zara.
I had a slight hiccup with my order, but they corrected this, and I was able to reorder something else and it arrived in great time and it was amazing.
Very well made and pictures and videos also sent to me before being dispatched.
Overall i am satisfied and they are helpful with customer service if you have any problems.
I would order again.
30 de julho de 2025
Avaliação não solicitada
Resposta da Rania Zara Studio
Dear Customer,
On behalf of everyone at Rania Zara, I want to extend a heartfelt thank you for leaving us a review!
Your kind words and support truly mean the world to us. Every review not only helps us grow but also encourages our team to keep delivering the exceptional quality, service, and styles you’ve come to expect from Rania Zara.
We are so grateful to have you as part of our journey, and we look forward to continuing to serve you with beautiful pieces that make every occasion special.
With gratitude,
Team Rania Zara
Had to keep chasing them up for an update on my outfit
They charge £40 for delivery and its not even here fast, took 7weeks to come, and i wasnt getting an update on my order, kept WhatsApping them, they were saying they will send dispatch number, but never did until a day before of delivery, i just has to keep chasing them up, then it only came 4days before the wedding and the size was wrong, I ordered Small but it was large, so had to go out my way to find someone to adjust it and pay more money ontop of the £220 I already spent! Proper headache! Next time im going on Vinted!
31 de julho de 2025
Resposta da Rania Zara Studio
Thank you for taking the time to share your feedback.
To clarify, the delivery time for this outfit was 6–8 weeks, which was clearly mentioned on our website at the time of your purchase. Your order was dispatched within that timeframe, and tracking details were shared as soon as they were provided by the courier.
Regarding shipping charges, they are determined by the courier service and are displayed clearly during checkout.
As for the sizing concern, the size selected at checkout was exactly the one provided by you. Additionally, a detailed size chart is available on our website to assist customers in selecting the best fit.
Your feedback is valuable,If you’d like to discuss this further or wish to request reimbursement for any alterations, feel free to get in touch with us directly.
Warm regards,
Team Rania Zara
Very bad experience ordering 5 suits I…
Very bad experience ordering 5 suits I received the suits with one wrong horrible cheap suit not the original suit that I ordered..after numerous attempts off email no reply 😡
27 de julho de 2025
Avaliação não solicitada
Resposta da Rania Zara Studio
We truly apologize for the inconvenience caused due to the wrong outfit being dispatched — it was an unintentional mistake on our end, and we completely understand your frustration.
As soon as the error was brought to our attention, we immediately requested that you return the incorrect outfit, assuring you that we would not only refund the full amount but also cover the return postage costs.
We are grateful for your cooperation and would like to confirm that we have now received the returned item. As promised, we have processed your full refund along with the postage charges.
We always aim to provide a smooth and pleasant experience for our customers, and while this situation fell short of that, we did our best to resolve it fairly and promptly. Mistakes can happen, but we stand by our commitment to make things right.
Thank you for your patience and understanding.
— Team Rania Zara
Everything was Great From Order Placing…
Everything was Great From Order Placing to Order Tracking Customer Service was Also in Professional way Thanks
12 de julho de 2025
Avaliação não solicitada
Resposta da Rania Zara Studio
Dear Customer,
On behalf of everyone at Rania Zara, I want to extend a heartfelt thank you for leaving us a review!
Your kind words and support truly mean the world to us. Every review not only helps us grow but also encourages our team to keep delivering the exceptional quality, service, and styles you’ve come to expect from Rania Zara.
We are so grateful to have you as part of our journey, and we look forward to continuing to serve you with beautiful pieces that make every occasion special.
With gratitude,
Team Rania Zara
My order arrived exactly as I expected…
My order arrived exactly as I expected and on time for Eid. Very pleased with the service and will order again in future.
4 de junho de 2025
Avaliação não solicitada
Resposta da Rania Zara Studio
Dear Customer,
On behalf of everyone at Rania Zara, I want to extend a heartfelt thank you for leaving us a 5-star review on Trustpilot!
Your kind words and support truly mean the world to us. Every review not only helps us grow but also encourages our team to keep delivering the exceptional quality, service, and styles you’ve come to expect from Rania Zara.
We are so grateful to have you as part of our journey, and we look forward to continuing to serve you with beautiful pieces that make every occasion special.
With gratitude,
Team Rania Zara
Brilliant service
Brilliant service. Order arrived within a week. Item well described and came neatly packaged. Will definitely re order from website.
28 de maio de 2025
Resposta da Rania Zara Studio
Dear Customer,
On behalf of everyone at Rania Zara, I want to extend a heartfelt thank you for leaving us a 5-star review on Trustpilot!
Your kind words and support truly mean the world to us. Every review not only helps us grow but also encourages our team to keep delivering the exceptional quality, service, and styles you’ve come to expect from Rania Zara.
We are so grateful to have you as part of our journey, and we look forward to continuing to serve you with beautiful pieces that make every occasion special.
With gratitude,
Team Rania Zara
Resposta da Rania Zara Studio
Dear Customer,
On behalf of everyone at Rania Zara, I want to extend a heartfelt thank you for leaving us a 4-star review on Trustpilot!
Your kind words and support truly mean the world to us. Every review not only helps us grow but also encourages our team to keep delivering the exceptional quality, service, and styles you’ve come to expect from Rania Zara.
We are so grateful to have you as part of our journey, and we look forward to continuing to serve you with beautiful pieces that make every occasion special.
With gratitude,
Team Rania Zara
I just received my first order and I'm…
I just received my first order and I'm so happy! The delivery came within 4 weeks and I was able to track my order every step of the way.
I was also sent pictures of my completed outfit via email which was an unexpected surprise.
I haven't had good experiences with other retailers and I was dubious of placing an order, but now I'm glad that I did.
I will definitely be ordering again. Thank you!!
24 de maio de 2025
Avaliação não solicitada
Resposta da Rania Zara Studio
Dear Customer,
On behalf of everyone at Rania Zara, I want to extend a heartfelt thank you for leaving us a 5-star review on Trustpilot!
Your kind words and support truly mean the world to us. Every review not only helps us grow but also encourages our team to keep delivering the exceptional quality, service, and styles you’ve come to expect from Rania Zara.
We are so grateful to have you as part of our journey, and we look forward to continuing to serve you with beautiful pieces that make every occasion special.
With gratitude,
Team Rania Zara
I’ve tried everything possible to…
I’ve tried everything possible to contact this company yet 10 wks no whereabouts of my order no tracking info no contact number absolutely appalling. I would never buy again from them. Awful no customer service. Please let me know what is happening with my order?
10 de maio de 2025
Avaliação não solicitada
Resposta da Rania Zara Studio
Dear Customer,
We're truly sorry to hear about your experience and appreciate you bringing this to our attention. At Rania Zara, we take customer service very seriously and are committed to resolving any concerns promptly and fairly.
We’d never want any customer to feel scammed or unsupported. Please know that your satisfaction is extremely important to us.
We couldn’t find any of your data Or order under your name in our system, so please reach out to us at raniazarauk@gmail.com so we can look into this and Resolve your issue.
We’re here to help and will do everything we can to turn your experience around.
Warm regards,
Team Rania Zara
Scammers poor customer service
Scammers poor customer service
9 de abril de 2025
Avaliação não solicitada
Resposta da Rania Zara Studio
Dear Yasmin Akhtar,
We're truly sorry to hear about your experience and appreciate you bringing this to our attention. At Rania Zara, we take customer service very seriously and are committed to resolving any concerns promptly and fairly.
We’d never want any customer to feel scammed or unsupported. Please know that your satisfaction is extremely important to us.
We couldn’t find any of your data Or order under your name in our system, so please reach out to us at raniazarauk@gmail.com so we can look into this and Resolve your issue.
We’re here to help and will do everything we can to turn your experience around.
Warm regards,
Team Rania Zara
Did not provide my refund.
25 de janeiro de 2025
Avaliação não solicitada
Resposta da Rania Zara Studio
Dear Huma
Hope you doing well
We’re sorry to hear that your experience didn’t meet expectations. We always aim to deliver high-quality products and excellent service.
After reviewing your case, we can confirm that a partial refund of £25 was issued to cover alteration costs
We appreciate your feedback and are continually working to improve. If there’s anything further we can assist you with, please reach out directly at raniazarauk@gmail.com
so we can personally address any concerns.
Kind regards,
Rania Zara Studio
This company sells replicas of…
This company sells replicas of Pakistani branded clothing. I have sent messages and emails and I have had no response.
18 de abril de 2025
I haven't yet received my items
I have edited my original review because my lost parcel was refunded.
It took some time and there is still lack of clarity on what happened but the issue has been resolved.
I hope my experience next time will be as I encountered it the first few occasions I purchased via Rania Zara.
9 de abril de 2025
Resposta da Rania Zara Studio
Dear Amreen,
Hope you are well
First and foremost, we’re truly sorry that your experience with Rania Zara Studio did not meet your expectations. Your trust and satisfaction mean everything to us, and we never want our customers to feel anything less than fully supported.
Regarding your order, the parcel was dispatched to the address initially provided at checkout. We understand that you later requested a change, and we attempted to accommodate this. Unfortunately, due to a system glitch, the parcel was delivered to the address mentioned at the time of check out. Once we became aware of the issue, we took immediate action to trace the package, but unfortunately, it could not be recovered.
As a result, we issued a refund to ensure you weren’t left at a loss. We truly value your understanding.
Warm regards,
Team Rania Zara
Resposta da Rania Zara Studio
Dear Sameena,
Hope you are well
We appreciate your feedback and are sorry that you were not satisfied. We always aim to offer fair and reasonable solutions in line with our policies and offered We sincerely apologize for the oversight regarding the missing pants from your recent order. Upon discovering the issue, we promptly dispatched the missing item to your provided address.
You can track the shipment through royal mail using the following link: MV 0886 1435 0GB
If you have any further questions or need assistance, please don't hesitate to email at raniazarauk@gmail.com
Kind regards,
Rania Zara Studio
Extremely unprofessional
Extremely unprofessional, selling copied items claiming to be real. I purchased a suit which should have an attached slip but got delivered a jacket without a slip.
I chased via email for two and a half weeks before I received an email to say they will send one out to me. I received the slip a week later which did not match with jack in colour so I asked for a refund.
After going back and forth for weeks they agreed for me to send the item back, only to say it’s been worn and they are sending it back.
Absolutely disgusting to sell faulty items to customers and then put false claims in order not to return the money.
19 de abril de 2025
Completely wrong colour, wrong size.
Completely wrong colour, I ordered a silver suit and it came a mucky beige colour. I ordered a size medium and they sent a large and I had to have it taken in. It also took ages to finally deliver it. False advertising. Wouldn’t recommend using this company at all! Total scam!
8 de abril de 2025
Resposta da Rania Zara Studio
Dear Malika,
We hope this message finds you well.
We recently reached out regarding but we haven't heard back from you. We understand that things can get busy, and emails might be overlooked.
At Rania Zara Studio, your satisfaction is our top priority. We're eager to assist you and ensure that any concerns you have are addressed promptly.
Please feel free to reach out to us at 📧 raniazarauk@gmail.com at your earliest convenience. We're here to help and look forward to resolving this matter to your satisfaction.
Warm regards,
RaniaZara Studio
Scammers
Bad experience poor customer handling service. Scammers don't buy from them.
4 de março de 2025
Avaliação não solicitada
Resposta da Rania Zara Studio
Hi Hiba Liaqat,
We’re very sorry to hear that you had a disappointing experience with Rania Zara Studio. Your feedback is deeply concerning, as we are committed to maintaining the trust of our customers and ensuring a high standard of service.
We couldn’t find any of your data Or order under your name in our system, so please reach out to us at raniazarauk@gmail.com so we can look into this and Resolve your issue.We take all claims seriously and would like the opportunity to make things right.
Thank you for bringing this to our attention.
Warm regards,
Rania Zara Studio
POOR CUSTOMER SERVICE
POOR CUSTOMER SERVICE. NO RESPONSE ON TIME. WORST EXPERIENCE WITH THEM.
10 de abril de 2025
Avaliação não solicitada
Resposta da Rania Zara Studio
Hi Kiran Batool,
We’re genuinely sorry to hear that you had a frustrating experience with our service. At Rania Zara Studio, we strive to respond to all inquiries promptly and ensure a smooth experience for our customers.
We couldn’t find any of your data Or order under your name in our system, so please reach out to us at raniazarauk@gmail.com so we can look into this and Resolve your issue.
Your feedback helps us improve, and we appreciate you bringing this to our attention.
Warm regards,
Rania Zara Studio
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