6 seater Marston dining set.Poor quality furniture. Arrived in scruffy condition with scratches on glass top ,rattan itself was dirty and scratched. It looked like it was pre owned not brand new.
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Veja o que dizem as avaliações
Great customer service from Byron Wessels when sorting out the issues we've had with missing, broken or damaged in transit part. Byron always takes my calls, listens to the feedback, asks useful quest... Ver mais
Was delivered on time and off loaded onto drive by two smashing chaps. Polite well mannered and professional. Surprised (happily) with large cover for table and chairs, also individual covers for... Ver mais
A empresa respondeu
Furniture delivered on 28th July, Rattan Direct were informed within 2 hours that it was damaged & also different colours, they agreed & said I would receive my money back within 10 days…. It’s now 8... Ver mais
Detalhes da empresa
- Loja de móveis ao ar livre
- Acessórios para Móveis
- Loja de Móveis
- Centro de Jardinagem
- Loja de Móveis de Jardim
Escrito pela empresa
The Home of RD, Rattan Direct operated by ATM Retail LTD, offers stylish, high-quality outdoor furniture designed to help people make the most of their outdoor spaces. For over 15 years, the Rattan Direct brand has focused on making beautiful garden furniture accessible - combining style, comfort, quality and value. Our aim in simple: to create products that look good, feel good, and most importantly, last. We are a small, specialist team driven by craftmanship and thoughtful design, working closely together to deliver furniture that supports the moments and memories people create at home. We are proud to continue this tradition as a family-focused brand that customers can trust. is a leading outdoor furniture supplier in the North West. We pride ourselves on crafting high quality garden furniture that enhances outdoor spaces. Important: The previous company operating this brand entered administration in November 2025. From 1 February 2026, ATM Retail LTD began operating the brand as a separate legal entity and is not responsible for orders placed prior to this date. Customers with enquiries relating to orders made before 1 February 2026 should contact the appointed administrators, FRP Advisory Trading Limited. We are committed to delivering excellent service for all new orders placed from February 2026 onwards and rebuilding the brand for the future.
Informações de contato
Reino Unido
- www.rattandirect.co.uk
3,7
Bom
7 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 64% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Ascot sofa set - 8 years old!
My Ascot sofa set was 8 years old this summer-and it is still as good as new and evidence it was worth every penny I spent 8 years ago!
On seeing the longevity of my sofa, friends and family have since ordered from Rattan direct and also received an outstanding service and product.
I Understand the company have had some challenges this summer relating to a warehouse move which is unfortunate, and whilst disappointing for customers my advice would be if you don’t need the furniture urgently bare with these guys and give them a chance to put things right - you won’t be disappointed in the long run!
Not related or have any connection to anyone at the company-just a little sad at some of the reviews for the business and impacted customers.
1 de setembro de 2025
Avaliação não solicitada
Resposta da Rattan Direct
Hi there,
Thank you so much for sharing your wonderful feedback and for being a loyal Rattan Direct customer for the past eight years! We’re delighted to hear that your Ascot sofa set is still looking as good as new. It’s fantastic to know that our furniture has truly stood the test of time.
We also really appreciate your kind words of encouragement to others who may be experiencing delays due to our recent warehouse move. Your understanding and support mean a great deal to us and our team.
Thank you again for recommending us to friends and family and for continuing to put your trust in Rattan Direct. We’re proud to have customers like you and look forward to serving you for many more years to come!
Regards,
Jeniffer G
Fabulous
Very efficient excellent furniture for my garden . Always use them .
4 de agosto de 2025
Avaliação não solicitada
Resposta da Rattan Direct
Hi Sarah,
Thank you so much for your wonderful feedback!
We’re delighted to hear that you’re happy with your garden furniture and our service.
It’s always a pleasure to have you as a loyal customer, and we truly appreciate your continued trust in us.
Regards,
Jeniffer G
Worth the wait.!!!!!!
First of all, this is my SECOND REVIEW.!!!!
I am very satisfied with the service offered by Rattan Direct………… Unfortunately, due to Covid etc…...I had to wait for months for my order of replacement Ascot Cushions. However, they were eventually delivered well packaged and thoughtfully delivered to my neighbours house, in my absence. A totally satisfied customer!!!!!!!!!
8 de julho de 2025
Avaliação não solicitada
Resposta da Rattan Direct
Hi Valerie,
Thank you so much for leaving us your second review. We really appreciate your continued support! We’re delighted to hear that you’re happy with the service and that your replacement Ascot cushions arrived safely and well-packaged.
We understand that the wait due to Covid-related delays must have been frustrating, and we truly appreciate your patience and understanding during that time. We’re also pleased to hear that the delivery was handled thoughtfully, ensuring your order reached you securely.
Thank you once again for choosing Rattan Direct. We’re thrilled to have you as a totally satisfied customer and look forward to serving you again in the future!
Regards,
Jeniffer G
The rattan garden furniture we ordered…
The rattan garden furniture we ordered was of good quality and very please with it we ordered the furniture in December on offer which was great and was told approx delivery time in February but for some reason we did not recive the items till June which we had to wait 6 month for the furniture to arrive for me that was the only down side waiting for the furniture to arrive
4 de junho de 2025
Avaliação não solicitada
Resposta da Rattan Direct
Hi Steve,
Thank you for taking the time to leave us a review and for your kind words about the quality of our rattan garden furniture. We're delighted to hear you're pleased with your purchase!
We’re very sorry for the delay in delivering your order. This was due to our warehouse relocation during that period, which unfortunately caused longer lead times than expected. We truly appreciate your patience and understanding while we worked through the move.
We’re glad to know your furniture has now arrived and hope it brings you many years of comfort and enjoyment. If you need any further assistance, please don’t hesitate to get in touch with us.
Regards,
Jeniffer G
Strong well made product
Strong well made product, with additional bonus of coming ready made, so no hunting for your long lost spanner’s. Cushions are comfortable and again well made. Would strongly recommend Rattan Direct for their large selection of products. Sorry for my late review to busy lounging on your great product
19 de junho de 2025
Avaliação não solicitada
Resposta da Rattan Direct
Hi Tony,
Thank you so much for your wonderful review!
We’re delighted to hear that you’re enjoying the quality of your furniture and that the ready-made design made things easier for you. 🌟 It’s great to know you’re finding the cushions comfortable too!
No need to apologise for the late review. We’re just happy to hear you’ve been busy relaxing and making the most of your new furniture. 😎
We truly appreciate your recommendation and look forward to helping you again in the future.
Regards,
Jeniffer G
Excellent quality at affordable prices
Excellent quality at affordable prices
3 de setembro de 2025
Avaliação não solicitada
Resposta da Rattan Direct
Hi Andy,
Thank you for your kind words!
We’re so pleased to hear that you’re happy with the quality of our products and find them great value for money. 🌟
Your feedback means a lot to us, and we look forward to serving you again in the future.
Regards,
Jeniffer G
Helpful and considerate
Great products and helpful company to deal with.
3 de setembro de 2024
Avaliação não solicitada
Resposta da Rattan Direct
Hi Elizabeth,
Thank you for your kind words!
We’re so pleased to hear that you’re happy with our products and found our team helpful. 🌟
Your feedback means a lot to us, and we look forward to serving you again in the future.
Regards,
Jeniffer G
I have purchased several things from…
I have purchased several things from Rattan Direct in the past and recently. The quality of the goods are excellent, as is the customer service. Would recommend highly.
Sharon H, Somerset
10 de março de 2025
Avaliação não solicitada
Resposta da Rattan Direct
Hi Sharon,
Thank you so much for your continued support and for sharing such a lovely review!
We’re delighted to hear that you’re happy with both the quality of our products and the customer service you’ve received. 🌟
It really means a lot to us that you’d recommend Rattan Direct so highly. We truly appreciate your loyalty and look forward to helping you again in the future.
Regards,
Jeniffer G
Fantastic well made furniture which…
Fantastic well made furniture which lasts for years without maintenance, just cleaning, and protection from the worst of the winter weather.
3 de setembro de 2025
Avaliação não solicitada
Resposta da Rattan Direct
Hi Helen,
Thank you so much for your kind words!
We’re delighted to hear that you’re enjoying our well-made furniture and that it’s standing the test of time. Providing durable, high-quality pieces that last for years with minimal maintenance is exactly what we aim for.
We truly appreciate your support and look forward to serving you again in the future!
Regards,
Jeniffer G
Great company to deal with - personal service
We ordered a set of garden furniture during the pandemic. It has been just what we needed. And they have been extremely helpful when we have contacted them since (to buy covers)
1 de novembro de 2024
Avaliação não solicitada
Resposta da Rattan Direct
Hi Jo,
Thank you so much for your lovely feedback! 🌿
We’re delighted to hear that your garden furniture has been just what you needed and that our team was able to assist you with a personal touch, even after your initial purchase. Providing helpful and friendly service is so important to us, and we’re thrilled to know it’s made a difference.
We truly appreciate your support and look forward to being here whenever you need us! 🌞
Regards,
Jeniffer G
Easy to deal with
Easy to deal with. Furniture delivered on time.
Furniture was easy to assemble and is good quality
15 de junho de 2025
Avaliação não solicitada
Resposta da Rattan Direct
Hi Bryan,
Thank you for your kind review! 😊
We're so pleased to hear that you found us easy to deal with, your furniture arrived on time, and that you’re happy with the quality and assembly.
We really appreciate your feedback and look forward to helping you again in the future!
Regards,
Jeniffer G
All round great company to buy…
All round great company to buy from.product arrived on time and the quality was of a very high standard.
9 de setembro de 2024
Avaliação não solicitada
Resposta da Rattan Direct
Hi Keith,
Thank you for your wonderful feedback! 😊
We're delighted to hear that you had such a positive experience with us, from the smooth delivery to the high-quality product.
Your kind words mean a lot, and we look forward to serving you again in the future!
Regards,
Jeniffer G
Outdoor living
I purchased our Ascot garden furniture in 2017. It is under our pergola and has added an extra living space to our home. It has been used frequently and is still as strong and stable as the first day we purchased it. We keep the cushions in the Ascot box through the winter. The removable covers are washed Spring every year and we are ready to go.
I would highly recommend this product and the company.
3 de setembro de 2025
Avaliação não solicitada
Resposta da Rattan Direct
Hi Mary,
Thank you so much for sharing your experience with us! 🌿
We’re thrilled to hear that your Ascot garden furniture has been part of your home since 2017 and is still going strong. It’s wonderful to know it has created an extra living space for you and that it continues to deliver the quality and comfort you expected.
We truly appreciate your recommendation and your trust in our products. We look forward to being part of many more relaxing moments in your garden! 🌞
Regards,
Jeniffer G
Resposta da Rattan Direct
Hi Mrs Taylor,
Thank you so much for your kind words! 😊
We're delighted to hear that you were happy with both the delivery and the product. Your satisfaction means a lot to us, and we look forward to serving you again soon.
Regards,
Jeniffer G
Do not recommend this company
I ordered and paid for some covers for my furniture in April 2025. The lady who took my money that day said I will receive my covers in 5 working days. To this day 3rd September I still haven’t received my covers. Each time I put a complaint in I get different reasons to why they haven’t arrived. I have spent a fortune with this company but will never spend a penny more with them. Do not recommend.
3 de setembro de 2025
Avaliação não solicitada
Resposta da Rattan Direct
Dear Mandy,
Thank you for your feedback. Please accept our sincere apologies for the delay and frustration caused regarding your furniture covers. I completely understand how disappointing this has been, especially after being given an initial timeframe that was not met.
Your order was dispatched to our courier partner, Royal Mail, in July. I have already raised this with them directly to understand what has happened, and I will be sharing feedback and a clear solution with you by email as soon as possible.
We are truly sorry for the inconvenience and for letting you down on this occasion. We value your loyalty as a customer and regret that this experience has left you feeling dissatisfied.
Kind regards,
Annet.
As previously mentioned before as a…
As previously mentioned before as a returning customer something has happened with this company. Placed order in June for July delivery. Chased and chased then after I put a review on here they emailed me
Excuses so far are, parts not available for table, table is damaged, can’t get new table, table was delayed in transfer from old premises to new, can you choose a different table which I have, refund for cheaper table can take 14 days (still hasn’t arrived), van broke down, chairs were logged but not table, delivery company will call you next week, next week, next week etc etc. I am contacting action fraud today as it is now September and it six weeks late and I am fed up chasing them. No doubt they have ordered another table from China to replace the one that was probably discontinued
Do not use this firm they are con artists
Dear Rattan Direct, you will be hearing from Action Fraud soon and I am contacting the BBC
My postcode is DH50NQ so you know exactly which customer I am
2 de setembro de 2025
Avaliação não solicitada
Resposta da Rattan Direct
Dear David,
Thank you for sharing your experience. We’re genuinely sorry for the frustration this situation has caused and completely understand your disappointment, especially with the delays and the lack of clear communication.
While this is not reflective of the service we aim to provide, we take full accountability for the breakdowns you experienced. We also acknowledge that our communication should have been more timely and transparent. Your feedback has highlighted areas where we must, and will, do better—particularly around stock visibility, order tracking, and delivery coordination.
To update you directly, your order is now fully scanned in with our courier, and you should be receiving confirmed delivery details very soon. In regard to your partial refund, please rest assured it is confirmed and will be credited back to your original payment card. Processing times have unfortunately been longer than usual, but your refund is in progress and will be completed without fail.
We’re truly sorry for the disruption and inconvenience this has caused. Thank you for your patience, and we hope to have the opportunity in the future to give you the seamless experience you rightfully deserve.
Best Regards,
Annet
Sad deterioration in this company’s service.…
I have used Rattan Direct previously and have always been very satisfied with the furniture, delivery and communication.
However something has clearly changed this year. I ordered a new set of garden sofa cushions and chair cushions in April 2025. I was told they wouldn’t be available until August and was given a delivery date of August 1st. They did not arrive. There was no communication from Rattan Direct, and when I contacted the company, I was told that the chair cushions were no longer available and only half of the sofa cushions had arrived in the warehouse from India. The rest would not arrive until the end of September. No point in having garden cushions then as packing away for the winter! I therefore cancelled the order and requested a refund of £454 which has been with the company since April.
They apologised and told me my refund would be in my account within 14 days.
Still no sign of it after 30+ days despite several emails.
Very disappointing and I feel that this company has gone seriously downhill. I am quite concerned about getting my money back at this point.
2 de agosto de 2025
Avaliação não solicitada
Resposta da Rattan Direct
Dear Anne,
Thank you for sharing your experience. We’re genuinely sorry for the frustration this situation has caused and completely understand your disappointment, especially when expectations weren’t met.
While this is not reflective of the service we aim to provide, we take full accountability for the breakdowns you experienced. We also acknowledge that our communication should have been more timely and transparent. Your experience has highlighted areas where we must—and will—do better.
In regard to your refund of £454, please rest assured it is confirmed and will be credited back to your original payment card. Processing times have unfortunately been longer than usual, but your refund is in progress and will be completed without fail.
We’re truly sorry for the disruption and inconvenience this has caused. We appreciate your patience, and we hope to have the opportunity in the future to give you the seamless service you rightfully deserve.
Best Regards,
Annet
STILL AWAITING REFUND
Ordered garden furniture for an event as was promised furniture was in stock and would be delivered within 7 days.
Delivery date was cancelled twice, third time lucky, however missed event so not happy. Furniture has been sitting in the garden covered ever since.
On the date of order I was promised a refund of £250.00 if I ordered that day. I was told I would received the refund within 10 working days. NO REFUND received and I am now going into the fourth week since the order was placed. Lame excuses about back up of refunds, blaming the system etc is totally unacceptable from what is suppose to be a reputable company. Rattan Direct never make contact on delivery date being changed or update on the refund status. Customers having to chase these issues show very poor customer service. To be fair the furniture is lovely - BUT the customer service/care leaves a lot to be desired....
I am now going into my 5th week of waiting for a refund that was promised from Rattan and nothing. Emailed Rattan yesterday for an update - what a surprise no response... extremely frustrated with this company - will be contacting Ombudsman for advice
Almost 2 months after my promised refund and 18 emails later - still no refund. I was told on 1st September to bear with them a little longer - a month later still excuse after excuse about back up of refunds in their system. Doesn't bode well that there refunds seem to be bigger than Rattan sales if its taking this long....
10 de agosto de 2025
Avaliação não solicitada
Resposta da Rattan Direct
Dear Angela,
Thank you for sharing your experience. We’re genuinely sorry for the frustration this situation has caused and completely understand your disappointment, especially when expectations weren’t met.
While this is not reflective of the service we aim to provide, we take full accountability for the breakdowns you experienced.
We also acknowledge that our communication should have been more timely and transparent. Your experience has highlighted areas where we must, and will, do better, particularly around stock visibility, order tracking, and delivery coordination.
I want to reassure you that your refund is confirmed, secure in our system, and will be processed in sequence. We will update you as soon as it has been completed.
Thank you for your patience and understanding, and please bear with us a little longer while we complete this process.
Regards,
Annet.
Disappointed 😞
I ordered a corner unit from Rattan Direct. The first two deliveries never arrived so I had two wasted trips to North Wales 80 miles each way. On the third occasion it finally arrived but the sections where completely different colours and the delivery driver refused to take it back. It took two.men to unload it but I had to drag it into our Lodge on my own to keep the boxes dry until another set was delivered several week later. Trying to contact someone from the company was impossible at first until after threats of legal action i finally got someone to email me. The quality of the rattan is good but it is very low to the ground, seat base cushions are good but the rear back cushions are misshaped and uncomfortable infact the back of the rattan chairs are to low to relax comfortably. And finally the free covers provided do not fit so I had to buy a separate one. All in all a disappointing experience there are far better sets out there for the money. Lesson learnt try before you buy.
14 de junho de 2025
Avaliação não solicitada
Resposta da Rattan Direct
Dear Mark,
Thank you for taking the time to leave your review. We’re truly sorry for the poor experience you’ve had, from the missed deliveries and communication issues through to the quality concerns you’ve raised. This is not the service we want our customers to experience, and we completely understand your disappointment.
We acknowledge the difficulties you faced with delivery delays, mismatched items, communication problems, and the issues with the cushions and covers. We take full responsibility for these breakdowns and sincerely apologise for the inconvenience and frustration this has caused you.
If you would be willing, we’d like the chance to review this further and address the issues you’ve highlighted. Please send pictures of the items received to customerservices@rattandirect.co.uk
so our team can work on a resolution.
Kind regards,
Annet
Do not use this company
Do not use this company. Placed my order in April and still waiting for it to be completed. Excuse after excuse with delivery dates not met. They are happy to take your money and not fulfill their orders.
31 de agosto de 2025
Avaliação não solicitada
Resposta da Rattan Direct
Dear Jacqui,
Thank you for sharing your experience. We’re genuinely sorry for the frustration this situation has caused and completely understand your disappointment, especially when expectations weren’t met.
While this is not reflective of the service we aim to provide, we take full accountability for the breakdowns you experienced.
We’re sorry we fell short. To reassure you, the remaining part of your order will be dispatched on Thursday 04/09 to our courier partner for delivery, and this will bring your order to completion. We kindly ask for your patience as this final step is carried out, and we will ensure everything is completed as promised.
Regards,
Annet.
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