Real Madrid C.F. Avaliações 184

Very bad customer service!I have done order in July 15,but they still don't send it out, when I ask them to cancel it they answer me that they can't do this!Very stupid customer service!

Extremely poor customer service, cannot get to anyone on the phone. I paid for express shipping of 2-3 days, as I need this as a birthday gift for a child. The order has not shipped yet, and I was notified they need extra 4-9 business days to process the order before it even ships, but I cannot cancel it as their times are busy and cannot return it, since it is a personalized item. So I am stuck with a $160 jersey that I do not need.

I ordered a package almost a hundred days ago, and I still have not received it. This is unacceptable! I have tried to contact the seller and shipping company multiple times, but I have yet to receive a response or any resolution to my issue. It is frustrating to have paid for something and never receive it, and the lack of communication and customer service only adds to my disappointment. I would not recommend using this seller or shipping company if you want to actually receive your package. This experience has been a waste of time and money, and I am extremely dissatisfied with the service provided.

Que hace Raúl y Casillas en el Real Madrid dos malas personas y sobre todo RUl un muy mal compañero y jugador porfavor los odio a los dos

El portero Lunin muy malo

i tried all week to get two seats together for REAL MADRID CF - REAL VALLADOLID, i even phoned the stadium and was told date of general release of tickets. i continually tried to get seats together but after three days i got through the process to have my credit card rejected, i tried another card - debit and credit card without success. i phoned the stadium again to be informed they don't accept payment outside of Spain. i had to purchase tickets from entrades.com the whole process was very frustrating and also left us wondering if our tickets would be legitimate as we only normally buy from official sites. Atletico Madrid was so much easier and took payment without issue and a much better experience

Order from Canada. The website sends me to the US site. I make the order. There is flat price for shipping, no options to select from. There is no mention of import fees, taxes, duties or anything else like that. Ordering from the US, I am confident the item is coming through the US. But no! It is shipped from Madrid via UPS. I am getting charged ridiculous taxes and fees and on top of that UPS charges a brokerage fee. Something I never agreed to, something that was not explained at all, there was no mention or estimate of those during the order process. Literally, this works like a scam.

Then I wrote to the Customer Service. All they did was to tell me sorry and nothing we can do. Well done!

Its a shame as I am a huge Madridista. I ordered a jacket and t shirt both 3xl from their Madrid Brand (not adidas). They ended up being more of an L or smaller XL size. I emailed requesting to echange them, but received an automated response enquiring if I had received my order. Terrible customer service and I will never order anything from them again.

Es una pena ya que soy madridista. Encargue una chaqueta y camiseta talla 3xl de la marca madridista (no adidas) (que realmente son talla L). Al no caberme lesc ontacte pidiendo si podria intercambiar las. Recibi un correo automatizado sobre si el pedido me habia llegado. Terrible servicio al consumidor, y nunca comprare de esta tienda otra vez.

I order a tracksuit on Dec 10, 2022 with extra payment for express delivery that the Web site boasted to deliver in 1-2 working days. It is Jan 11, 2023, and still it is not shipped. The customer service is the worst on the face of this planet too. Extremely uncooperative with very little to no responses at all.

Do not order this is the worst webpage I have ever used. Ordered a shirt for Christmas. It said 2-4 working days. Still haven’t received anything and do not get any reply from the customer support. So right now I do not have any shirt and my money is gone as well.

I would rate this company 0 stars out of 5 if I could. I have been supporting Real Madrid for more than 20 years, and loyalty means nothing to these people and the mouthbreathers they employ. My girlfriend ordered a Real Madrid shirt for me through this exact store back in May, and while it arrived a bit late, it was still processed on time and shipped out on time. My first order with them through their own store went as follows.

25/11/2022: On Black Friday, I placed an order for 2 T-shirts for myself and my girlfriend, which were supposed to be shipped within 2-4 days of the order being placed and processed. An email confirming the order was received immediately.

28/11/2022: Payment was taken for the order via my bank after 3 days, but I did not receive a shipping confirmation email to tell me that my order had been processed.

07/12/2022: 12 days without the shipping confirmation email, so I chased it up using the mailer contact form on the store's Contact Us page, and waited for a response to that.

12/12/2022: 17 days without the shipping confirmation email, and 5 days without a response to the mailer form. I had to resort to the Web Chat feature because the phone numbers listed were for Spain, Mexico, the USA, Canada, Australia, and New Zealand - there was no UK number for the UK store. The agent who spoke to me was beyond useless, refused to help me at all, kept telling me that they would have to contact another department for details and that I'd have to wait "1-2 days" for a response. He/she didn't appreciate the irony of me telling them that the shipping confirmation email also took 1-2 days but that never happened... and also refused to let me speak to a manager and also refused to explain why.

17/12/2022: 22 days without the shipping confirmation email, 10 days without a response to the mailer form, and 5 days without an update from the useless idiot agent. The new agent I spoke to was helpful to an extent - they discovered that the order had not been processed because the item was not in stock. I then asked why payment was taken and they did not give a response. They offered a full refund which I took, but would not help much in the form of compensation, though they did offer to "escalate the situation to query about compensation". They also refused to let me speak to a manager and also refused to give me a clear reason as to why.

20/12/2022: My bank statement showed me that the refund had been fully processed and I had my money bank.

21/12/2022: I got an email from the Real Madrid UK store telling me that the item was no longer in stock and that they would not be able to fulfil my order, and that it would need to be refunded...

Don’t ever order anything from the Real Madrid shop. I ordered a Jersey on November 27th knowing well, that they would have plenty of time to ship my order for me to recieve my order before Christmas. I have continously tried to reach out to their customer service asking for a status on my order and also asking for a full cancellation as they still haven’t shipped the order. It Said 2-4 shipping days when I ordered and today is December 18th! They refuse to cancel my order and give me my money back although they haven’t delivered as promised!!

If I could give the website a 0 star rating I would! Communication is terrible purchased over $150 worth of items for it to never been sent, I had to email, and use the chat to find out where my order was no staff member bothered to email me and advise there was no stock yet on the website it is still showing up as in stock. 4 weeks later and numerous emails finally got my refund will never purchase from this website again

Terrible, awful experience at the online store. I bought a jacket for my brother's birthday. The had enough stock at the moment, it suppose to arrive in 1 or 2 days. They never text me back. After 4 days I send them a text, and they told me they did not have more jackets, of course after 4 days. They are so incompetent. I paid with an international card, so I even lost money due to the change of currency. The service could not be worse. DO NOT BUY HERE, DO NOT LOSE MORE MONEY ON THIS PEOPLE. THEY DO NOT CARE ABOUT YOUR PURCHASE OR ANYTHING.

Creo q DONFLORENTINO PEREZ tendría q perdonar y fichar a Liliam embape ya q se quedó por q tenía a toda Francia encima y su familia y el viviendo allí y es de allí asta el precidente de la REPUBLICA FRANCESA LO LLAMO Y ETC Q YA SABEMOS , SU MADRE ETC, ETC . .

P.D; A LOS DE TELEVICION REAL MADRID menos hablar de Hernández HERNANDEZ , Y MAS MIRAR AL el equipo y dejar a los árbitros la verdad viendo vídeos la falta de LUIS SUARES con GOLde MESSI pues te deja mosca , pera la de VALE. A ALBA creo q no lo deja saltar VALE salta antes pero al ir a rematar y ALBA INTENTAR DESPEJAR VALE le pone las manos en hombro y no deja saltar, la de CRISTIANO , CON EL NEGRO q no me sale el nombre el negro de barba el cabezuillo pues el del barca si lo toca pero CR7 se deja caer y el fútbol es un juego de contacto y creo q no hubo contacto fuerte desmedido para tirarlo si no CR7 más rápido se lleva el balón nota lo toca y PICINAZO hacin q no es penalti ya q se lo invento y si llo fuera árbitro no lo pitaria por tirarte ya q eso es intentar engañar aunque te toque ya q el fútbol es de contacto hombres con hombres cabeza con cabeza fuerza corporal contra fuerza corporal '''' q no es lo mismo Jesús Navas con chuameni q si sería falta por q si le das con mucha fuerza sabe q le va hacer daño q es más chico y si le da y lo lanza. FALTA , GUAMENI Y CASEMIRO NO SERIA FALTA A NO SER Q RE COJA DESPISTADO Y TR DE Y TE TIRE PERO FUERZA CON FUERZA NO SERIA FALTA AUNQUE UNO SALGA VOLANDO """"
EL FUTBOL TAMBIEN ES INTERPRETACION DE LOS ARBITROS Q NO ES INTERPRETACION ES SABER JUGAR Y SABER POTAR CADA COSA COMO ES POR Q LO CONOSES NO SOLO LO TEORICO SI NO LO PRACTICO ""CREO "".AAA Y LA DE VARANE LO PISA PERO LO PUEDE PITAR SI LO REVISA O NO PERO ES UNA JUGADA RARA RAPIDA Q EL VAR NO ENTRA Y SI EL JUGADOR VARANE SE LO ENSEÑA LA PIERNA Y LO VE Y VA A. LA TELE ETC LO PITA PERO EN LA LOCURA DEL CLASICO TODOS CHILLANDO TODOS EMPUJANDOSE Y NO LO VIO Q VA HACER Y SIEMPRE TODOS CHILLAN EL NO SE CREE A NINGUNO SIGA EL JUEGO CARAJO Y MENOS LLORAR A LOS DE TELE MADRID YA Q NO NOS REPRESENTA ESO EL FUTBOL ES DIFICIL PARA LOS ARBITROS EN DIRECTO TOS
DOS CHILLANDO DESDE LA HRADA DE TODO HAY Q SER MAS PERSONA CON LOS ARBITROS Q ES UN TRABAJO CHUNGO CHUNGO DE VERDAD ASIN Q BASTA YA IGUAL Q LA HLMOFOBIA LA HOMOFOBIA SOCIAL Y ASEPTADA CONTRA LOS ARBITROS YO ME ACUERDO Q ENTRAR AL VAMPO Y DECIR POR DECIR O OIRLO .
""ARBITRO CABRON'''' Y JJAKAJAJAJ TODOS ERA LO NORMAL ARBITRO CBRON TOCATE LOS VOJONES Y LO VEMOS NORMAL Y ESE HOMBRE CURRANDO CON SUS PROBLEMAS Y CABRON Q ES PA DECIR CABRON TU PITA ..... Y Q PASARIA....
MENOS BROMAS YA CON LOS ARBITROS Y LOS DE REGIONAL Q SE VEN SOLOS Y CON PADRES HERMANOS AMIGOS DE JUGADORES Y OTROS BEBIDOS Y TODOS HAY INTENTANDO INTIMIIDAR AL ARBITRO HABER SI O POR Q SI NO SE ENTIENDE YA EN EL 2022 NI ESO NO A PUTIN

Creo que ha sido un error ,no intentar contratar un delantero centro como halanlan y no sé si es verdad quien lo vetaria sería Benzema . Benzema no es un killer .Creo que no se puede aceptar que un jugador decida temas que deben decidir el equipo técnico y la directiva

Update again, edited from review of shop.realmadrid.com:
This is the thing:
Usually problems start, when the online shop send you wrong items. Because they have zero respect towards customer and think that "sincere apology" is enough as compensation for "logistic mistake". These happen too often.

During these months I have tried to solve my issue, I have discover that company behind online shop is Legends.net. They have made the Real Madrid online shop as horrible as it is: scamming people.
The customer service team Francisco, Kamila, Joao, Andrés, Jose and (new addition) Cindy only repeat line "Terms & conditions" and provide about no help at all. No acts of goodwill or solutions are provided. Also it seems that no one in the company actually knows anything or has the responsibility of any operations.
Their logistics have been proven faulty before, so sending items back seems quite risky. Sending faulty (or unsolicited) items back is only way to get the items changed or refunded.

My advice is to avoid this "official" online shop of Real Madrid and it's customer service team as it's not connected to physical stores.
I also recommend to boycott any shop connected to Legends.net, they are just scammers.

Instead buy gear from one of the physical stores.

I have had the worst online-shopping experience EVER, trying to order from this "official" store:

I bought a jersey for my son - they sent it with the wrong number printed on it ("10" instead of "1"). This in itself is absolutely ridiculous - they seem to have zero quality control.

Trying to organize a replacement was incredibly complicated and required me to contact the store support 3(!) times - every time I was given different instructions. At the end, I was successfull and returned the product as instructed.

About 2 weeks went by and nothing happened. I started to wonder, so contacted store support again. And now, all of a sudden, they are telling me that the product is now out of stock! Imagine my son's disbelief and disapointment when I told him.

They have NOT acted on their own, but rather just did nothing until I contacted them. Total neglect of quality control and customer focus - shining a bad light not only on themselves but on the franchise as well.

This was the last time me or any other family member ordered from this store. I STRONGLY recommend to not order from shop.realmadrid.com. If you need to buy RM gear, buy it somewhere else.

I have order a t-shirt and socks as a gift for my husband. The order has been confirmed and the money was withdrawn from my account. Few days later, I received an email from their support informing me that the t-shirt is no more available and whether I'd like to cancel my order. I chose to cancel my order. But I never received the refund for my order, I tried to call them by phone, I sent them tens of emails, I tried to reach them via online chatting but no one responded.
280euros is big money for me. And they are totally ignorant. I can see in my email tracking that my emails have been opened.

I placed an order from Paris on May 14 for 2 products at 110€ in total. I haven't received anything to date and the support is non-existent! I will file a complaint for theft and I advise you not to buy on their site!