Red Robin Bakery Avaliações 

183
•
O TrustScore é 4 de um total de 5

4,1

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

My sister who ordered the cake for me paid an extra amount to have a priority delivery for 10am-3pm on Dec 31, 2022. We were disappointed since the delivery arrived between 7:15-7:25pm. We hope the de... Ver mais

Avaliado com 5 de um total de 5 estrelas

What amazing customer service went above & beyond. Helped me get 24 cupcakes at really short notice & called to make sure it was all ok. Will definitely use this company again instead of a well know... Ver mais

Avaliado com 5 de um total de 5 estrelas

Delivered on time, exactly as advertised and thoroughly enjoyed by our Son's guests for his 30th birthday party. Really happy we chose Red Robin - thanks to all that helped us join in the celebratio... Ver mais

Avaliado com 5 de um total de 5 estrelas

I'm from India and I ordered cupcakes for my friend in Uxbridge. I kept following up for the order via WhatsApp and emails and without any hesitation, they kept me updated. Red Robin Bakery have pr... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Padaria
  2. também em
  3. Loja de Cupcakes

Escrito pela empresa

We are a London-based bakery, and we love to make yummy cakes for all occasions! Our cakes, treats and brownies are freshly baked using the finest ingredients. We hand deliver across London so whether you need our popular Birthday Cakes such as Moet ‘Her Highness’ Cake or the Double Decker, a wonderful box of gourmet Belgian Chocolates, a nice bubbly to say Cheers, or a smashing Combo of all these things - we will deliver. Literally. Think of us for any special occasions, birthdays, anniversaries, events or for plain simple enjoyment at the end of a tough week. We are Great Celebrations. Our reputation comes from delivering our products Fresh, and with a phenomenal Customer Service!!


Informações de contato

4,1

Muito Bom

O TrustScore é 4 de um total de 5

183 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,1

Todas as avaliações

(183)

0 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Good experience but can be better

I bought a cake for my grandma for her birthday and I always do every year at Red Robbin Bakery. I always request a photo to be sent so I can ensure she is happy as I am overseas. But seems no employee can do an extra mile for clients. There was one time, I was sent a video and I saw Lola so happy. It didn’t happen again.

4 de setembro de 2022
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Resposta da Red Robin Bakery

thank you kindly for your feedback

Avaliado com 5 de um total de 5 estrelas

Great value and service

Great value and service, I got a next-day delivery for a custom Vegan cake for 20 people

6 de setembro de 2022
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Resposta da Red Robin Bakery

thank Marina, we hope to hear from you again

Avaliado com 5 de um total de 5 estrelas

Excellent service

Excellent service. Cupcakes delivered on time. The cupcakes were to thank my estate agent for his help and assistance. Much appreciated by him and his family. I will use your company again and will recommend it to my friends. Big thank you. 🙏🏼

5 de setembro de 2022
Avaliação não solicitada
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Resposta da Red Robin Bakery

Thank you King,

we would love to provide a great service to you and your friends again

Avaliado com 5 de um total de 5 estrelas

Cake

Perfect cake and Delivered on time i love to order from here next time ❤❤❤🙏

31 de agosto de 2022
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Resposta da Red Robin Bakery

Thank you so much for your feedback! we look forward to seeing you again.

Kind regards,

Leigh-Anne

Avaliado com 1 de um total de 5 estrelas

Cake Was burned & topping Strawberries…

Cake Was burned & topping Strawberries are spoiled. Very disappointed :(

29 de agosto de 2022
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Resposta da Red Robin Bakery

Dear Chalukya,

Thank you for your feedback. We are so sorry that you feel this way and did not enjoy your experience with us.

We would love to discuss this further with you and make things right.

Looking forward to hearing from you,

Leigh-Anne

Avaliado com 5 de um total de 5 estrelas

These were a gift I sent to a friend in…

These were a gift I sent to a friend in London. I’m living in Australia. They were perfect, delivery was bang on time and she was delighted!! Thank you

27 de agosto de 2022
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Resposta da Red Robin Bakery

Thank you very much Niamh!

Regards,
Leigh-Anne

Avaliado com 2 de um total de 5 estrelas

Cake was late and not as shown in picture

I was promised the cake between 1pm and 2pm after speaking to someone in their department assuring I would received the delivery. I did not receive it on time. The cake was not same a the picture it looked different and the picture of elsa had marks on the face and plus it was a tiny picture compared to how it looked on the picture. They did some amateur design around the side nothing like the cake on the picture. Was not happy.

26 de agosto de 2022
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Resposta da Red Robin Bakery

Dear Gowseny,

I am so sorry to read of your experience and would love to speak to you directly on this matter so we can fix any issues.

All the best,

Leigh-Anne

Avaliado com 5 de um total de 5 estrelas

Lovely cupcakes and I got a Red Velvet…

Lovely cupcakes and I got a Red Velvet Birthday cake for my daughter. Delicious lovely cake that lasted just over a week in the fridge 😋

26 de agosto de 2022
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Resposta da Red Robin Bakery

Hello Nickie,

Thank you for your lovely feedback.

All the best,
Leigh-Anne

Avaliado com 1 de um total de 5 estrelas

The cake was not delivered when…it was supposed to for an Anniversary

The cake was not delivered when promised. It was delivered the following day. Missing the Anniversary we were celebrating. The cake looked very amateur not like it had been done by a professional bakery it certainly didnt resemble the picture of the cake I had chosen on the internet. I just hope it tasted better than it look. The customer service was pretty dreadful. I was promised a picture of the cake a confirmed delivery time and at no point was I told they werent going to meet the time they promised. I had to hear from my boss about it who was disappointed it hadnt arrived in time. I chased that evening and the next morning and I was being ignored. They finally got back to me to say it would be delivered by lunchtime that day. Very dissapointing overall. I wont be using them again.

22 de agosto de 2022
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Resposta da Red Robin Bakery

Dear Laura,

I am sorry to hear of your experience. I have tried to contact you to get more information about this incident and look into how we can make things better. We hope to hear from you again,

All the best,
Leigh-Anne

Avaliado com 4 de um total de 5 estrelas

I had a good experience

I had a good experience, only thing was the high delivery charge.

22 de agosto de 2022
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Resposta da Red Robin Bakery

Thank you Andra,

we will bear this feedback in mind and hope to serve you again.

Best wishes,

Leig-Anne

Avaliado com 1 de um total de 5 estrelas

Late delivery

Hi, considering that the delivery was late, I’d appreciate the refund.

Thank you

6 de agosto de 2022
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Resposta da Red Robin Bakery

Dear Adina,

Apologies for the late delivery, sometimes we cannot predict how the traffic will be and get it wrong. We would like to make things rights in future and will take your feedback on board.

Kind regards,
Leigh-Anne

Avaliado com 5 de um total de 5 estrelas

Brilliant service

Brilliant service! Amazing cake! Thank you so much!

6 de agosto de 2022
logotipo da Red Robin Bakery

Resposta da Red Robin Bakery

Hello Genna,

We are so glad you loved the cake. Please come again.

All the best,
Leigh-Anne

Avaliado com 5 de um total de 5 estrelas

Thank you badsha and to your…

Thank you badsha and to your bakery...for helping me to give surprise to my niece from india with your lovely and tasty cake on her birthday.This was the first time and love to continue this journey with you people to celebrate all occasions in future...it was not easy from india to send these type of gifts to your family..but you people make this easy and wonderful on her this birthday... lovely cake with all the necessary things which i want in the cake and you fulfilled all the requirements by maintaining the taste also...god bless you and your team...Richa

3 de agosto de 2022
Avaliação não solicitada
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Resposta da Red Robin Bakery

Thank you Armaan!

Happy to have your custom.

Leigh-Anne

Avaliado com 1 de um total de 5 estrelas

Don’t ruin your event

I made the worst mistake in my life to order my son’s first birthday cake from this bakery. I didn’t expect to get the exact cake as the one from the picture they sent me, but I didn’t either expect to get that rubbish cake they made. Horrible experience… no customer service, poor quality, cheap design, overpriced

2 de agosto de 2022
logotipo da Red Robin Bakery

Resposta da Red Robin Bakery

Dear Roxana,

Thank you for your email.

I would like to apologise for your experience with us and would like to talk with you further to make things better in the future.

All the best,
Leigh-Anne

Avaliado com 1 de um total de 5 estrelas

Late delivery and couldn’t even inform…

Late delivery and couldn’t even inform me

2 de agosto de 2022
logotipo da Red Robin Bakery

Resposta da Red Robin Bakery

Dear Opeyemi,

Thank you for taking the time to provide feedback.

We have taken your comments on board and would love to discuss with you further how we can improve.

kind regards,
Leigh-Anne

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