American Kandy Co Avaliações 

171
•
O TrustScore é 3 de um total de 5

3,0

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Veja o que dizem as avaliações

Avaliado com 2 de um total de 5 estrelas

Ordered in the 7th with 1/2 day delivery and still not come. Sent an email that hasn't been acknowledged. Bit disappointing as I bought it for someone's birthday which is tomorrow so il have to get so... Ver mais

Avaliado com 2 de um total de 5 estrelas

Paid for DPD 1-2 days I am still waiting for my items customer service are non existent don’t answer emails love chat or social media, don’t use this company it would be quicker to go to America and g... Ver mais

Avaliado com 1 de um total de 5 estrelas

If I could give them less than 1 star I would! Their carrier left my parcel on my door step despite being told not to! It was stolen, I contacted DPD and they admitted leaving it unattended, despite t... Ver mais

Avaliado com 5 de um total de 5 estrelas

I had a really positive experience with American Kandy Co. My order was shipped really quickly and arrived via Evri in a few days with everything just as I had ordered. I had been let down by another... Ver mais

Detalhes da empresa

  1. Confeitaria
  2. também em
  3. Buffet de Doces e Sobremesas
  4. Loja de Chocolates
  5. Loja de refrigerantes
  6. Loja de Souvenirs

Escrito pela empresa

Providing imported american confectionary to both national and local customers. We also cater for the UK market with purchasing from new up and coming brands supporting national business.


Informações de contato

3,0

Bom

O TrustScore é 3 de um total de 5

171 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,0

Todas as avaliações

(171)

0 avaliações nos últimos 12 meses

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Avaliado com 2 de um total de 5 estrelas

Paid for DPD 1-2 days I am still…

Paid for DPD 1-2 days I am still waiting for my items customer service are non existent don’t answer emails love chat or social media, don’t use this company it would be quicker to go to America and get your own goods

8 de novembro de 2023
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Ordered in the 7th with 1/2 day…

Ordered in the 7th with 1/2 day delivery and still not come. Sent an email that hasn't been acknowledged. Bit disappointing as I bought it for someone's birthday which is tomorrow so il have to get something else now. Will re review once it comes

7 de novembro de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

If I could give them less than 1 star I…

If I could give them less than 1 star I would! Their carrier left my parcel on my door step despite being told not to! It was stolen, I contacted DPD and they admitted leaving it unattended, despite this I’ve now been waiting nearly a month and the birthday I bought them for has passed! They have ignored my emails since the 15/10!!! Pls use another company if you want good customer service! Shame really as I’ve bought every year from them!!

8 de outubro de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Still not arrived no dispatch

My son used his birthday money to purchase his favourite snacks, he has autism and is devastated that his package hasn't been dispatched it has now been a week since ordering and there is no email to say dispatch. I have tried the online chat and emailed but I have no response. I have also tried the phone number on there website which doesn't receive calls. I'm now looking into how I can get refund but it's difficult when the company doesn't acknowledge there customers!!!

Goods finally arrived. And there was complementary gift inside too which my son was excited to try this made up of the delay of his goods.

7 de setembro de 2023
Avaliação não solicitada
logotipo da American Kandy Co

Resposta da American Kandy Co

Hello Jodie,

I want to express my sincerest apologies for the delay in dispatching your products, and I'm truly sorry to hear that this delay had an impact on your son, particularly given his autism. I understand how frustrating this situation must have been for you, and I deeply regret any inconvenience it caused.

I'm pleased to inform you that your items have finally been delivered, and I hope your son enjoyed them. To make amends, I'd like to take the following steps:

Refund of Delivery Charge: I will process a refund for the delivery charge you incurred.

Complimentary Gift: As a gesture of goodwill, I'd like to offer you a complimentary gift to make up for the inconvenience. You have two options:
a. Store Discount: We can provide you with a discount code to use on your next purchase.
b. Mystery Box: Alternatively, we can send you a mystery box free of charge.

To choose your preference, please contact us via email at sales@americankandyco.co.uk or use the on-site chat app. We will ensure that your chosen option is sent to you promptly using a next-day service.

Once again, I want to extend my heartfelt apologies for any inconvenience this situation has caused. I genuinely hope that by rectifying this, your perception of our company will remain positive. Our commitment to our customers is unwavering, as you are the reason we exist.

Thank you for your understanding, and we look forward to serving you better in the future.

Best regards,

Nathan
American Kandy Co.

Avaliado com 1 de um total de 5 estrelas

No communication when sent numerous…

No communication when sent numerous emails about my product what didn't arrive on time

7 de agosto de 2023
logotipo da American Kandy Co

Resposta da American Kandy Co

Hello Derrol,

I sincerely apologize for my delayed response and the extended wait for your items. In an effort to maintain affordable prices during these difficult times, we have relocated our premises. Unfortunately, your order was placed during the period when we were temporarily closed, and for this, I am truly sorry.

Your package was shipped yesterday and is scheduled for delivery today. To express our regret for the inconvenience, I've included some additional treats with your order.

UPDATE: Your order was delivered Wed 09 Aug 2023.

Best regards,
Nathan

Avaliado com 5 de um total de 5 estrelas

1st order very happy !

Made an order and arrived today.
Did take a while to arrive but it does say they have a backlog of orders so this can be expected.
Very happy with my order at a very competitive price.
Would definitely use again !

16 de agosto de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Received my order and it was missing…

Received my order and it was missing majority of my order! I got in touch via email and received no reply! I then got in touch by the chat and it took 2 days for a reply in which they agreed there had been an error made with my order and offered me two solutions refund or to send out the rest of my order! I picked to have the rest of my order sent out asap as it was for a birthday present! I didn’t get a reply but 5 days later the rest of my order arrived! After the birthday!

17 de julho de 2023
Avaliado com 1 de um total de 5 estrelas

Wasn’t happy

I ordered the £10 mystery box and was disappointed with the sweets I received very cheap definitely did not add up to £10. Wouldn’t order again

12 de julho de 2023
Avaliado com 4 de um total de 5 estrelas

Customer service is zero but products are awesome.

**EDIT** My review on the customer service side/lack of email response still stands the items arrived today and are great. Thank you for the postage refund and the little extra .

I have emailed twice in the past week with no response so this review is about the very poor customer service from getting the item shipped through to the lack of customer care. Should my package arrive and the items are satisfactory then I will leave an updated review about the actual items**.

10 de julho de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Lovely.

The box of sweets where a Birthday gift,the delivery was fast and the contents of the box,scrumptious,in other words,all is well.😍

23 de junho de 2023

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