Reliable delivery of notes but there are SO many spelling mistakes of patient names on the portal it is unbelievable and takes extra time to find each one. I'd also like to thank Michelle Monahan per... Ver mais
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Veja o que dizem as avaliações
Dale from the Manchester always provides excellent support. Dale is always friendly and willing to help whenever needed. He is highly efficient in dealing with requests or issues I have. His commi... Ver mais
A empresa respondeu
i sent an email to request an amendment to the information for the a pack of title deeds to be amended. This was actioned and an email received back to confirm system should be updated within 24 hour... Ver mais
A empresa respondeu
Very good team. They provided us with excellent customer service and were extremely helpful throughout. Thank you to everyone at the Restore Help Desk and to all the warehouse team, especially the dr... Ver mais
A empresa respondeu
Detalhes da empresa
- Serviço de Informações
- também em
- Computação em nuvem
- Depósito de registros
- Empresa de Automação Empresarial
- Serviço B2B
Escrito pela empresa
Restore Information Management is the UK's leading UK-owned provider of information management services. We help organisations protect, access, transform and manage their information through secure document storage, scanning and digitisation, digital mailrooms, outbound communications, and information hosting. For more than 30 years, organisations across both the public and private sectors have trusted us to manage their information securely and efficiently. Today, we support over 6,900 customers throughout the UK, managing more than 22 million boxes of information and processing over one million mail items every month. Our customers choose us for our combination of scale, expertise and service. We operate secure, compliant facilities across the UK, offer the country's largest scanning capability, and provide reliable same-day services that help organisations improve efficiency, reduce costs and free up valuable space. Whether supporting a single site or a nationwide operation, we help businesses and public sector organisations gain greater control of their physical and digital information. Trust is at the heart of everything we do. We are committed to maintaining the highest standards of security, compliance and customer service, while building long-term relationships based on reliability, transparency and results. We are committed to operating responsibly and reducing our environmental impact. Restore has achieved CDP A List recognition for climate transparency, has SBTi-validated Net Zero targets and diverts 99% of operational waste from landfill. By combining responsible business practices with intelligent technology and operational expertise, we help customers improve efficiency while supporting their own sustainability goals. By combining intelligent technology, operational expertise and responsible business practices, we help our customers manage information and communications with confidence, allowing them to focus on what matters most.
Informações de contato
8 Beam Reach, Coldharbour Lane, RM13 9YB, Rainham, Reino Unido
- records@restore.co.uk
- www.restore.co.uk/informationmanagement
Trusted by Organisations Across the UK
4,6
Excelente
2 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Could do Better
there is a particular member of staff who is very helpful and knowledgably Ms Russell , however I note that there appears to be a disconnect between the admin staff and the warehouse which can lead to mistakes
26 de agosto de 2026
Resposta da Restore Information Management
Hi Anthony, thank you for your kind words regarding Ms Russell, this shall be passed onto her. Your comments regarding the disconnect shall be passed to the relevant team to investigate this further
The Agent is fantastic, on time and very helpful.
The Agent is fantastic, polite, friendly and very helpful. I can't thank you enough.
28 de agosto de 2026
Resposta da Restore Information Management
Thank you for your kind review Maryam. We are pleased to know you are satisfied with the service received from Restore
Prompt response
22 de agosto de 2026
Resposta da Restore Information Management
Thank you for your kind review Helen. We are very pleased to hear you received your items promptly
Better communication needed
I emailed the company for a collection, but had no reply to say anything was received, then one day a few weeks later, the courier arrived without any notification. The company I work for require notification in advance of any visitors so communication would be beneficial.
26 de agosto de 2026
Resposta da Restore Information Management
Thank you for your review Mollie. We are sorry to hear you were not advised of a collection date prior to the driver arriving. Your comments will be passed to the relevant team to ensure advanced notice is provided for your requests moving forward.
Great Service
Requested a scanned copy of notes on Tuesday and received them first thing Wednesday morning. Great service.
26 de agosto de 2026
Resposta da Restore Information Management
Thank you Doug, your lovely review is greatly appreciated
The task was to deliver a specific document held in storage.
The task was to deliver documentation held in storage. The details were provided by email in terms of where the document could be found. The correct document was received within the week in good condition, well protected.
20 de agosto de 2026
Resposta da Restore Information Management
Thank you for your kind review Stewart. We are please to know you are satisfied with the service received from Restore
It was just very fast with no fuss.
19 de agosto de 2026
Resposta da Restore Information Management
Thank you for your kind review Catherine. We are very pleased to hear you received your items promptly
Next day service
The (2) boxes we requested were delivered to us the next day. Very good service.
19 de agosto de 2026
Resposta da Restore Information Management
Thank you for your review Kim. We are pleased to hear you are happy with the service received from us here at Restore
Always have a good service with Restore
Always have a good service with Restore, with pleasant helpfull staff answering any queries quickly.
18 de agosto de 2026
Resposta da Restore Information Management
Thank you for your review Belinda, It is great to hear you are happy with the service you have received from us at Restore
The customer care team (mentioning…
The customer care team (mentioning Leanne) who were extremely helpful and prompt with our request for retrieval of our records, despite only been given a few hours to action our request. Great customer service!
21 de agosto de 2026
Resposta da Restore Information Management
Hi Susan, thank you very much for your review, we shall make sure that Leanne is passed these kind words
I sent a request and I did not change…
I sent a request and I did not change the shipping address so I emailed Restore to change the address for me and it was done in no time at all and they email me to confirm that the email address had been changed.
19 de agosto de 2026
Resposta da Restore Information Management
Thank you for your review. We're pleased we could quickly update your shipping address and provide confirmation. We appreciate your feedback and are always happy to help.
My problem was resolved very quickly
My problem was resolved very quickly and with no hassle. Dale was friendly and helpful.
20 de agosto de 2026
Resposta da Restore Information Management
Thank you for taking the time to leave such positive feedback. We're delighted to hear that your issue was resolved quickly and without any hassle. It's great to know that you received a friendly and helpful service.
They always do a great job with…
They always do a great job with promptness and friendlyness.
19 de agosto de 2026
Resposta da Restore Information Management
Thank you for your review. We're glad your request was dealt with promptly and that you were happy with our service.
Always efficient and prompt in getting…
Always efficient and prompt in getting records back.
15 de agosto de 2026
Resposta da Restore Information Management
Thank you for your review. We're glad your request was dealt with promptly and that you were happy with our service.
Retrieval of files via the portal…
Retrieval of files via the portal enacted quickly and helpful staff on telephone to assist, as necessary
15 de agosto de 2026
Resposta da Restore Information Management
Thank you for taking the time to leave a review. We're delighted that your files were retrieved promptly through the portal and that our team was helpful and supportive over the phone. Your feedback is greatly appreciated
My request was dealt with promptly
15 de agosto de 2026
Resposta da Restore Information Management
Thank you for your review. We're glad your request was dealt with promptly and that you were happy with our service.
Resposta da Restore Information Management
Thank you for your lovely review. We're pleased that you found our service efficient and timely, and that our customer care stood out. Your feedback means a lot to our team, and we look forward to helping you again in the future.
Resposta da Restore Information Management
Thank you for taking the time to share your experience. We're delighted that our prompt responses and professional service met your expectations. Your feedback means a great deal to us.
Resposta da Restore Information Management
Thank you for your kind feedback. We're delighted to hear that you were happy with our quick service and communication. We appreciate your support and look forward to assisting you again in the future.
Restore Experience
I always have a great experience with Restore. My emails are answered promptly and the delivery guys are friendly and helpful.
13 de agosto de 2026
Resposta da Restore Information Management
Thank you for your kind review. We’re delighted to hear that you consistently have a great experience with Restore. Providing prompt communication and helpful, friendly service is extremely important to us, so it’s wonderful to know our team has met your expectations. We truly appreciate your feedback and look forward to continuing to support you in the future.
A Experiência Trustpilot
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