Richer Sounds - Cheltenham Avaliações 

2.032
O TrustScore é 5 de um total de 5

4,9

31 High Street, GL50 1DX Cheltenham, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Staff member found some old stock to save me money & fitted the jack’s while I waited in your experience room. Also although I didn’t purchase my Amp from you Mandy was really informative on a previou... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Extremely helpful staff especially Mandy. Made sure that I was aware of any promotions etc. that the manufacturers were having. I won’t shop anywhere else for TVs etc. especially as the founder of Ric... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

All the team at Richer sounds in Cheltenham were very helpful and knowledgeable. I was very nervous about changing my hi fi equipment but was pleased to experience their guidance on my purchase. Alway... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Great TV display in shop, no pressure selling. Staff answered all my questions, excellent service. Great product at a fair price and 6 year guarantee.... recommended!

A empresa respondeu


Detalhes da empresa

  1. Loja de Hi-fi
  2. Loja de Eletrônicos
  3. Loja de Televisão

Escrito pela empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informações de contato

4,9

Excelente

O TrustScore é 5 de um total de 5

2 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,9

Todas as avaliações

(2.032)

24.168 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Very knowledgeable and helpful staff

Very knowledgeable and helpful staff. Great range of products at the best prices.

17 de janeiro de 2026
logotipo da Richer Sounds - Cheltenham

Resposta da Richer Sounds - Cheltenham

Thanks for your 5 star review, we look forward to seeing you again next time

Avaliado com 5 de um total de 5 estrelas

Excellent Richer Sounds

We were very well looked after by Richer Sounds Cheltenham. The staff were very helpful and knowledgeable, did not rush us into a decision and quickly dealt with our order.
I am very happy with the items I bought, they are great.

11 de janeiro de 2026
logotipo da Richer Sounds - Cheltenham

Resposta da Richer Sounds - Cheltenham

Thanks for your feedback, great to read you were happy with our service.

Avaliado com 5 de um total de 5 estrelas

Great service

I ordered a 24inch Sharpe TV on line, but it didn't work very well. After talking to Richard in the Cheltenham Branch, i returned the Sharpe TV and ordered an LG 24inch TV, this was not in stock. Within the week i had received the TV - great service - many thanks

8 de janeiro de 2026
logotipo da Richer Sounds - Cheltenham

Resposta da Richer Sounds - Cheltenham

Thank you for your wonderful feedback

Avaliado com 5 de um total de 5 estrelas

My Fault

Very good I wanted a new CD player but ordered the Amp by mistake (similar codes) took it back to the store in Cheltenham. They sorted it all out, got the rebate from Paypal and a few days later the new CD player arrived and it works perfectly

9 de janeiro de 2026
Avaliado com 5 de um total de 5 estrelas

Good purchase and service

Another hassle-free purchase from Richer Sounds! My questions were answered by Luke, and I was guided through the purchase and delivery options so I knew exactly what to expect. The 0% finance procedure was carried out whilst I was in the shop, and everything was signed and sealed before I left. Delivery was as scheduled and I had the TV up and running with all my peripherals within a couple of days. Really happy with the TV, and the service from start to finish!

12 de janeiro de 2026
Avaliado com 5 de um total de 5 estrelas

Excellent technical advice but when it…

Excellent technical advice but when it came to discussing wall mounting I was told that the wall bracket for my current 85" tv would be sufficient.
Once delivered it became clear that the Hisense 100" tv has a completely different mounting configuration and I had to have 2 XL Brackets installed because of the spacing of the fixings in the rear of the TV. This wasn't explained fully and cost me an extra £300 to employ a tv instalation expert. I contacted several companies to wall mount the tv and 4 flatly refused as they did not supply brackets big enough. Very frustrating. However Jason the store Manager in Cheltenham couldn't of been more helpful with his expertise advice and the problem was dealt with professionally and expertly. Thanks to Jason.

10 de janeiro de 2026
logotipo da Richer Sounds - Cheltenham

Resposta da Richer Sounds - Cheltenham

Thank you for your feedback although I was of course sorry that you had difficulty mounting your new television. Having spoken to the branch they hadn't realised the potential complications of the TVs configuration as regards your old bracket, and admittedly should have been more cautious with the advice. I will will ensure our custom installation team carry out some refresher training with the team around the topic.

In the meantime I understand the store manager has since called you to apologise in person, if I can be of any help to you personally of course please do get in touch..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Avaliado com 5 de um total de 5 estrelas

Very knowledgeable

Very knowledgeable, friendly staff

10 de janeiro de 2026
logotipo da Richer Sounds - Cheltenham

Resposta da Richer Sounds - Cheltenham

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Avaliado com 5 de um total de 5 estrelas

First class service

First class service. Every time. Easy to contact and the best advice.

10 de janeiro de 2026
logotipo da Richer Sounds - Cheltenham

Resposta da Richer Sounds - Cheltenham

Thanks for your kind review, we look forward to your next visit.

Avaliado com 1 de um total de 5 estrelas

I was home your drive took a photo of…

I was home your drive took a photo of my door but never rang the door bell I had to cancel a lunch invitation to be in to receive the parcel and the driver could not not be bothered to ring the door bell what good is taking a pictures that proves nothing I would like them to deliver between 9 - 12 Monday 19 January

17 de janeiro de 2026
logotipo da Richer Sounds - Cheltenham

Resposta da Richer Sounds - Cheltenham

Thank you for your review, although my apologies for the issues you had with our courier. I understand your delivery was successfully rescheduled for the following day and our customer service team have since been touch to resolve matters to your satisfaction. We are really very sorry for the obviously hassle of course and will review this directly with DPD as well as the driver.

Hopefully you can see from the overwhelming number of positive reviews on Trustpilot that these problems are rare, and I'm only sorry this happened to you.

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Avaliado com 5 de um total de 5 estrelas

Fantastic service and price matching as…

Fantastic service and price matching as promised. Very helpful staff and great delivery. Very prompt.

10 de janeiro de 2026
logotipo da Richer Sounds - Cheltenham

Resposta da Richer Sounds - Cheltenham

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Avaliado com 5 de um total de 5 estrelas

They had what I wanted and delivered…

They had what I wanted and delivered next day.
When I changed my mind about the set top box I had ordered they credited without any fuss.
I used them 8-9 years ago for my previous TV there still the same efficient company.

7 de janeiro de 2026
logotipo da Richer Sounds - Cheltenham

Resposta da Richer Sounds - Cheltenham

Thanks for your 5 star review, we look forward to seeing you again next time

Avaliado com 5 de um total de 5 estrelas

Great Service

Prompt service and happy to answer any questions I had.
Great prices
Very happy

8 de janeiro de 2026
logotipo da Richer Sounds - Cheltenham

Resposta da Richer Sounds - Cheltenham

Thank you for your wonderful feedback

Avaliado com 5 de um total de 5 estrelas

They were very helpful

They were very helpful. Jason ordered in a Roberts radio clock alarm which they don't normally stock which arrived in good time. On collection other members of staff were helpful with other enquiries.

3 de janeiro de 2026
logotipo da Richer Sounds - Cheltenham

Resposta da Richer Sounds - Cheltenham

Thank you for your 5 star review!

Avaliado com 5 de um total de 5 estrelas

Good advice

Good advice, good service

5 de janeiro de 2026
logotipo da Richer Sounds - Cheltenham

Resposta da Richer Sounds - Cheltenham

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

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