Richer Sounds - Cheltenham Avaliações 

2.030
O TrustScore é 5 de um total de 5

4,9

31 High Street, GL50 1DX Cheltenham, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Staff member found some old stock to save me money & fitted the jack’s while I waited in your experience room. Also although I didn’t purchase my Amp from you Mandy was really informative on a previou... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

All the team at Richer sounds in Cheltenham were very helpful and knowledgeable. I was very nervous about changing my hi fi equipment but was pleased to experience their guidance on my purchase. Alway... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Extremely helpful staff especially Mandy. Made sure that I was aware of any promotions etc. that the manufacturers were having. I won’t shop anywhere else for TVs etc. especially as the founder of Ric... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Great TV display in shop, no pressure selling. Staff answered all my questions, excellent service. Great product at a fair price and 6 year guarantee.... recommended!

A empresa respondeu


Detalhes da empresa

  1. Loja de Hi-fi
  2. Loja de Eletrônicos
  3. Loja de Televisão

Escrito pela empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informações de contato

4,9

Excelente

O TrustScore é 5 de um total de 5

2 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

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4,9

Todas as avaliações

(2.030)

24.030 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

I was made aware of a very good offer…

I was made aware of a very good offer for a LG TV through being a VIP member. I had been considering upgrading, so I called into the Richer Sounds shop in Cheltenham and the very knowledgable guy who served me had everything sorted in good time and it was delivered, as directed, to my home the next morning. Great all round service thank you.

3 de junho de 2026
logotipo da Richer Sounds - Cheltenham

Resposta da Richer Sounds - Cheltenham

Thank you for your 5 star review!

Avaliado com 5 de um total de 5 estrelas

Representative was extremely helpful…

Representative was extremely helpful and friendly at helping finding the product I wanted and gave a few tips that helped significantly on setting up the equipment.

Because it was raining quite heavily outside they offered assistance at making sure I and the product didn't get wet. Will definitely use again for more items!

2 de junho de 2026
logotipo da Richer Sounds - Cheltenham

Resposta da Richer Sounds - Cheltenham

Thank you for your 5 star review!

Avaliado com 5 de um total de 5 estrelas

TV Purchase

When I arrived at Richer Sounds there were two staff members and an existing customer. Immediately a staff member turned to me and was with me for the full time I was in the store and had purchased a Samsung TV, probably approaching an hour, I wanted to replace an ageing Sony. We narrowed the choice down to a TV of the right size, at an acceptable price and with particular facilities I wanted. All my questions were answered. I was giver an idea of when to accept delivery. It was delivered two days after my visit to the store.

1 de junho de 2026
logotipo da Richer Sounds - Cheltenham

Resposta da Richer Sounds - Cheltenham

Thank you for your 5 star review, it’s lovely to read your comments.

Avaliado com 5 de um total de 5 estrelas

Excellent sevice from Jason

Excellent sevice from Jason, all staff were very friendly and helpful . Must not forget Andy from Sparkes he was so kind and did not rush, did all setting up of the TV for us. Would think Richer Sounds and Sparkes are a great partnership.
Sheela Greenway ( satisfied customer)

1 de junho de 2026
logotipo da Richer Sounds - Cheltenham

Resposta da Richer Sounds - Cheltenham

Thanks for your kind review, we look forward to your next visit.

Avaliado com 5 de um total de 5 estrelas

Good clear advice

Good clear advice, not only from the person dealing, but from other members of staff too in connection with a technical matter. Also very helpful in checking that my hearing aid bluetooth connection worked with the TV.

29 de maio de 2026
logotipo da Richer Sounds - Cheltenham

Resposta da Richer Sounds - Cheltenham

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Avaliado com 5 de um total de 5 estrelas

Would recommend to anyone.

Would recommend to anyone as a great experience and price. Collected from store in Solihull, very good service. When I got the earbuds home, one was not working (manufacturer’s error), great service from Cheltenham branch who replaced them immediately. Very pleasant staff as always. Great help offered.

16 de março de 2026
logotipo da Richer Sounds - Cheltenham

Resposta da Richer Sounds - Cheltenham

Thank you for your 5 star review!

Avaliado com 5 de um total de 5 estrelas

First rate company in every…

First rate company in every way,Knowledgeable staff and great customer service .

28 de maio de 2026
logotipo da Richer Sounds - Cheltenham

Resposta da Richer Sounds - Cheltenham

Thanks for taking the time to leave your review. We were thrilled to hear the team’s knowledge and service stood out. Hopefully next time we can make it a full five star experience for you.

Many thanks

The RS Team

Avaliado com 4 de um total de 5 estrelas

Good products at a fair price

Helpful customer service and exactly the products I wanted at a reasonable price. The only downside was that I was not told that I would need a connecting cable to link the devices I purchased. Delivery was quick and efficient.

29 de maio de 2026
logotipo da Richer Sounds - Cheltenham

Resposta da Richer Sounds - Cheltenham

Thanks for taking the time to leave us a positive review. I’m pleased the service and products met your expectations, although I’m sorry the need for an additional cable wasn’t clear when ordering online, so I will review your web journey to see if we can make any improvements.

If you need any further help, please do get in touch..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Avaliado com 5 de um total de 5 estrelas

Richer Sounds in Cheltenham

Visited Richer Sounds in Cheltenham to enquire about a streamer with a CD player. Spoke with Richard who suggested I look at the Eversolo play CD edition. No sales pressure whatsoever simply good solid advice. Returned a few weeks later and purchased the item along with Dali speakers. Delivery took one week. Now installed and very happy with sound and quality.

28 de maio de 2026
logotipo da Richer Sounds - Cheltenham

Resposta da Richer Sounds - Cheltenham

Thanks for your great feedback and for supporting local business.

Avaliado com 5 de um total de 5 estrelas

I wanted to buy an Audiolab 7000A…

I wanted to buy an Audiolab 7000A amplifier and the Cheltenham branch had one that a previous customer
had tried out but had rejected it so I was able to buy it
at over £100 less than its list price. Since then I have listened to music using most of the inputs both digital and analogue.The sound quality is superb even legacy
sources like my cassette deck sounds great. Highly recomended.

11 de agosto de 2025
logotipo da Richer Sounds - Cheltenham

Resposta da Richer Sounds - Cheltenham

Thanks for your great feedback and for supporting local business.

Avaliado com 5 de um total de 5 estrelas

Purchase of TV at Cheltenham

Purchase of TV at Cheltenham. OAPs, knew what we needed and Mandy (known from previous purchases and very helpful) checked options and a TV bought without further ado. Delivered as arranged. Great service!

22 de maio de 2026
logotipo da Richer Sounds - Cheltenham

Resposta da Richer Sounds - Cheltenham

Thank you for your 5 star review!

Avaliado com 5 de um total de 5 estrelas

Great team

Great team, great kit

4 de abril de 2026
logotipo da Richer Sounds - Cheltenham

Resposta da Richer Sounds - Cheltenham

Thanks for your 5 star review, we look forward to seeing you again next time

Avaliado com 4 de um total de 5 estrelas

Shop/demo of kit was great

Shop/demo of kit was great, staff at Cheltenham very helpful.
Only letdown (which I don’t hold Richersounds directly responsible for) was my amp delivery arrived a day late when I had taken time out to be available on the arranged delivery date (FedEx were the issue- Leak use them it seems, to courier their goods)

22 de maio de 2026
logotipo da Richer Sounds - Cheltenham

Resposta da Richer Sounds - Cheltenham

Thank you for leaving us a review, it is fantastic to read such positive comments about the store team and that the demo went well. It's really disappointing that the courier used by the supplier let the side down somewhat however and we will of course feed this back to Leak so they can review themselves.

Of course should you need any help whatsoever do get in touch..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Avaliado com 5 de um total de 5 estrelas

I popped into the shop to discuss my…

I popped into the shop to discuss my purchase with your team, before progressing with the order. Excellent service as always

20 de maio de 2026
logotipo da Richer Sounds - Cheltenham

Resposta da Richer Sounds - Cheltenham

Thanks for your great feedback and for supporting local business.

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