Richer Sounds - Chiswick Avaliações 

1.137
O TrustScore é 5 de um total de 5

4,9

482 Chiswick High Road, W4 5TT London, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I just want to thank Jo and Tim at the Chiswick branch who took so much time to go through various options of Amplifiers and also gave me various options regarding future set ups with my turntable a... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

From my first phone enquiry to Richer Sounds re the TV I was interested in till the moment a gentleman called Medi walked away from my house having set up the TV all I can say is what fantastic ser... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Love Richer Sounds and great customer service. Not their fault but BJS their delivery partner leave a lot to be desired. But cannot hold Richer Sounds responsible for that, great customer care with RS... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Great advice and service from Tim. After emailing back and forth and visiting the store to compare Tim's recommendations, I decided to go with the Argon mk2 vinyl player in electric amber for my boyfr... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Loja de Hi-fi
  2. Loja de Eletrônicos
  3. Loja de Televisão

Escrito pela empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informações de contato

4,9

Excelente

O TrustScore é 5 de um total de 5

1 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

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Como esta empresa usa o Trustpilot

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4,9

Todas as avaliações

(1.137)

24.620 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Replacement tv

Very helpful and honest staff

31 de outubro de 2025
logotipo da Richer Sounds - Chiswick

Resposta da Richer Sounds - Chiswick

Thanks for your 5 star review, we look forward to seeing you again next time

Avaliado com 2 de um total de 5 estrelas

I used to shop in richer sounds not anymore

I used to shop in richer sounds, but lately I’ve found this company lacking in knowledge and customer support, false promises and misleading customers, staff are always friendly, but there’s too much competition out the, enquired about a tv, and was immediately pressured into a more expensive option, anyway bought a better version online for £800 less, I was told that a deal like that don’t exsist! Thanks R/S but not anymore.

29 de outubro de 2025
logotipo da Richer Sounds - Chiswick

Resposta da Richer Sounds - Chiswick

I was so sorry to read that that after being a loyal customer previously, you have had reason to doubt us following a recent experience.

Of course this is disappointing and I will investigate with the store using the receipt details provided on this review which appears to relate to a cancelled order. We will then contact you via those details to restore your faith in us..

seniorcomplaintsteam@richersounds.com

Apologies again,

Tom Griffiths
Head of Customer Experience
Richer Sounds

Avaliado com 5 de um total de 5 estrelas

Hi-Fi Enthusiast

I was really well looked after — everyone was attentive and made sure I had everything I needed. A special thank you to Tim and Jim, the manager, for their excellent care.

28 de outubro de 2025
logotipo da Richer Sounds - Chiswick

Resposta da Richer Sounds - Chiswick

Thanks for your 5 star review, we look forward to seeing you again next time

Avaliado com 5 de um total de 5 estrelas

Knowledgeable and very helpful and…

Knowledgeable and very helpful and friendly staff. Happy to set up demos and provide additional insight into kit being tested. Straightforward on costs and with an excellent 6 year warranty on a lot of products. Delivery happened as described and within the delivery window provided. Would highly recommend and will be using Richard Sounds again.

19 de outubro de 2025
logotipo da Richer Sounds - Chiswick

Resposta da Richer Sounds - Chiswick

Thanks for your 5 star review, we look forward to seeing you again next time

Avaliado com 5 de um total de 5 estrelas

Outstanding advice and support

Outstanding advice and support! Have been a customer for many years, buying from different locations, and the service has always been outstanding! Thank you

15 de outubro de 2025
logotipo da Richer Sounds - Chiswick

Resposta da Richer Sounds - Chiswick

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Avaliado com 5 de um total de 5 estrelas

Great easy ordering

Great easy ordering, very prompt delivery to store. Good pricing, very impressed with Richer sounds.

15 de outubro de 2025
logotipo da Richer Sounds - Chiswick

Resposta da Richer Sounds - Chiswick

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Avaliado com 5 de um total de 5 estrelas

Excellent purchase

Excellent purchase, excellent advice.

15 de novembro de 2024
logotipo da Richer Sounds - Chiswick

Resposta da Richer Sounds - Chiswick

Thank you for your 5 star review!

Avaliado com 5 de um total de 5 estrelas

Very helpful manager (Jim) and staff

Very helpful manager (Jim) and staff. Gave me a great price and helped with installation. Very customer-satisfaction orientated.

7 de outubro de 2025
logotipo da Richer Sounds - Chiswick

Resposta da Richer Sounds - Chiswick

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Avaliado com 5 de um total de 5 estrelas

I bought a big screen tv from Richer…

I bought a big screen tv from Richer Sounds and what a great experience it was. The sale person Jim, was really helpful tracking down a missing sound bar and I was kept informed at every step of the sale. The delivery was made by two great guys Rob and Trav who made an akward heavy item look easy at getting into my living room. Great job guys Thanks.
All in all a great company to deal with.

10 de outubro de 2025
Avaliação não solicitada
logotipo da Richer Sounds - Chiswick

Resposta da Richer Sounds - Chiswick

Thanks for your 5 star review, we look forward to seeing you again next time

Avaliado com 5 de um total de 5 estrelas

Very pleasant and professional guys


Very pleasant and professional guys
We purchased what we were looking for. It's a shame that they didn't suggest some one who could help install it!

1 de outubro de 2025
logotipo da Richer Sounds - Chiswick

Resposta da Richer Sounds - Chiswick

Thank you for your 5 star review!

Avaliado com 5 de um total de 5 estrelas

Amazing service

The staff were very helpful and knowledgeable. Very patient and understanding.

In particular, Jimmy was great and very accommodating with my needs for wanting a demo of the TV's I was interested in. I would highly recommend shopping at Richer Sounds for all your audio/visual kit.

29 de setembro de 2025
logotipo da Richer Sounds - Chiswick

Resposta da Richer Sounds - Chiswick

Thanks for your feedback, great to read you were happy with our service.

Avaliado com 5 de um total de 5 estrelas

The guys in the Chiswick Store were…

The guys in the Chiswick Store were amazing, their passion for electronics shone through, incredibly knowledge and attentive and completely personalised the experience. Great offers provided and additional discount and got the TV & Soundbar delivered within 2 days of purchase! Highly recommend! Big shout out to the Store Manager Jim. Not only did he remember my name from a telephone enquiry prior to visiting but he remembered what was looking for and helped when i arrived!

21 de setembro de 2025
logotipo da Richer Sounds - Chiswick

Resposta da Richer Sounds - Chiswick

Thank you for your wonderful feedback

Avaliado com 5 de um total de 5 estrelas

Prompt & helpful service

Prompt & helpful service - very good !

21 de setembro de 2025
logotipo da Richer Sounds - Chiswick

Resposta da Richer Sounds - Chiswick

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Avaliado com 5 de um total de 5 estrelas

Attentive, knowledgeable staff

Helpful, attentive and knowledgeable staff that were able to find exactly wwhat I needed

2 de setembro de 2025
logotipo da Richer Sounds - Chiswick

Resposta da Richer Sounds - Chiswick

Thanks for your 5 star review, we look forward to seeing you again next time

Avaliado com 5 de um total de 5 estrelas

Getting my TV to work.

I got helpful advice at the shop. The man who came to get my TV to work was on time, polite and effective: he got the TV working!

16 de setembro de 2025
logotipo da Richer Sounds - Chiswick

Resposta da Richer Sounds - Chiswick

Thanks for your 5 star review, we look forward to seeing you again next time

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