Jeff from telephone support was extremely helpful in selecting a suitable tv for our needs and sent over a shortlist of options. Followed by a very helpful and communicative Gareth delivering the tv 2... Ver mais
A empresa respondeu
Richer Sounds, Hankey Place 3 - 4, SE1 4BB London, England, GB
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Jeff from telephone support was extremely helpful in selecting a suitable tv for our needs and sent over a shortlist of options. Followed by a very helpful and communicative Gareth delivering the tv 2... Ver mais
A empresa respondeu
Excellent service from the Chester team, thanks. Kit purchased and assisted with loading car. Remainder arrived on time, and I was able to adjust the home delivery easily when it turned out I couldn'... Ver mais
A empresa respondeu
Gareth and Mark were clean and tidy, polite and accommodating when I asked to place the very large package in the conservatory.. They checked to box for damage before leaving. All in all about 5 mi... Ver mais
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This is Customer service like no other...from cradle to grave you just cannot fault any part of the process....from ordering and delivered next day by delivery drivers that actually care about the way... Ver mais
A empresa respondeu
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Richer Sounds, Hankey Place 3 - 4, SE1 4BB, London, England, Reino Unido
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Notified of delivery times and how long until they would arrive. Delivered with care and told about what to do in case of any issues. Easy, straightforward process and a pleasant chap to boot!

Resposta da Richer Sounds - Distribution
Excellent experience. Trav and Paul delivered within the time slot and were careful to ask permission for photographs. We have used Richer sounds before and will continue to do so.

Resposta da Richer Sounds - Distribution
Warwick & Rob delivered on time today after first telephoning to let me know they were on there way.Excellent service.

Resposta da Richer Sounds - Distribution
Trav and Karol were brilliant. Messaged and called beforehand to let me know when they were coming and when they were on their way. Expert advise on setting up the system and to call if there were any trouble. Had a great chat about Star Wars Lego and Lord of the Rings too!

Resposta da Richer Sounds - Distribution
Warwick and Rob were quick, pleasant and efficient.

Resposta da Richer Sounds - Distribution
Delivery was super quick next working day. (Mon as I ordered Friday) I received notice of the time slot within 24hrs and again the day before to confirm. The delivery was prompt and confirmed on the morning by text and then a quick call when close by. The 2 guys were polite and quick bringing the TV and Soundbar into the house and ensuring all was good before they took a quick pic for their recs and I was good to go. Can’t fault Richer Sounds for the whole experience buying anything. Have and always will continue to use and recommend them.

Resposta da Richer Sounds - Distribution
Given plenty of helpful advice and demo in the experience room by Jacob in the Hanley branch.
Next day delivery by Gareth and Paul who were very pleasant and efficient.
All round top service - TV is fabulous 👌

Resposta da Richer Sounds - Distribution
Got a call from Warwick advised me they were 15mins from delivery, arrived as scheduled & both Paul & Warwick were professional, delivered the TV all in 5mins, great service, thanks.

Resposta da Richer Sounds - Distribution
Advice provided over the phone on suitability of a wall bracket for my choice of TV. Purchased both TV and wall bracket. Delivery was excellent with email confirmation and a call 30 minutes prior to delivery. Delivery guy was even kind enough to bring the TV indoors for me which was welcomed due to a medical condition I am currently suffering. Overall, top team.

Resposta da Richer Sounds - Distribution
Excellent service and delivery experience, 10/10

Resposta da Richer Sounds - Distribution
A very good and speedy delivery service.
Thank you!

Resposta da Richer Sounds - Distribution
Great online communication, we knew exactly when the delivery was coming. Delivered in perfect condition.
Overall a very good experience

Resposta da Richer Sounds - Distribution
Gareth was punctual, polite, helpful and very proffesional. He is a credit to Richer sounds. Would definitely by from Richer sounds again based on the product, cost, free delivery and excellent staff.

Resposta da Richer Sounds - Distribution
Great from start to finish
Matt at Stockport store came out to my home to assist as I am disabled. No pushy sales. Matt listened to our needs and made suggestions. We settled on 3 and received a quote within 36 hrs. Placed order and delivered next day by the excellent Trav & Karol who gave a 2 hour delivery window and then a 30 min call to confirm. I wish I had arranged installation but you live and learn. It’s not difficult but very bulky

Resposta da Richer Sounds - Distribution
Really nice guys Zak & Ian
I don’t normally provide reviews but they had great communication before & during delivery & were on time & Very polite .
Thank you

Resposta da Richer Sounds - Distribution
Great communication from Warwick and Paul re arrival time for new TV.
Delivered safely and in very good time
Good experience all round

Resposta da Richer Sounds - Distribution
The salesman Harry was excellent, whilst not applying pressure to purchase, and going through the options right for us in choosing the TV.
Distribution was excellent also as was the delivery team.
A very professional company

Resposta da Richer Sounds - Distribution
Brilliant delivery service. Drivers were very helpful

Resposta da Richer Sounds - Distribution
Had already checked out other suppliers for my choice,just needed to get best deal & Richer Sounds were streets ahead,price wise & guarantee! Joe in Chester store answered all my queries,from purchase to delivery by Karol & Paul in 4 working days.Fortunately able to be at home on delivery day,as no alternative was mentioned. Otherwise very pleased from start to finish!

Resposta da Richer Sounds - Distribution
Zak & Ian were both very Friendly and Helpful delivering the product with professionalism. Great representatives of the business.

Resposta da Richer Sounds - Distribution
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