Richer Sounds - Distribution Avaliações 2.723

O TrustScore é 5 de um total de 5

5,0

Richer Sounds, Hankey Place 3 - 4, SE1 4BB London, England, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Email the night before with 3 hour delivery slot for following day. On day of delivery SMS with two hour slot and link to track how many jobs prior to mine. 20 mins prior to deliver telephone c... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Driver phoned ahead and explained process. Very friendly and un-rushed. The store phoned the next day to check everything was okay. I had a technical query and after checking we'd done the basics... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Craig at the Chester store provided brilliant customer service, both pre and post sale and I would happily recommend Richer Sounds without hesitation. Trav and Mark delivered my new TV today. They wer... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Trav and Mark were spot on..arrived in the time slot having given us 30 mins notice....offered to take off thier shoes before coming in the house...both very polite and efficient...took pics of the de... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Loja de Hi-fi
  2. Loja de Eletrônicos
  3. Loja de Televisão

Escrito pela empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informações de contato

  • Richer Sounds, Hankey Place 3 - 4, SE1 4BB, London, England, Reino Unido

  • 0333 900 0093

5,0

Excelente

O TrustScore é 5 de um total de 5

3 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

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Avaliado com 5 de um total de 5 estrelas

Gareth & Rob (Northwest delivery)

Gareth & Rob (Northwest delivery) are a credit to your company. Professional and very courteous, nothing was too much trouble for the guys.
Please pass on my thanks
Steve

22 de maio de 2026
Avaliação não solicitada
logotipo da Richer Sounds - Distribution

Resposta da Richer Sounds - Distribution

Thank you for your wonderful feedback

Avaliado com 5 de um total de 5 estrelas

Great timing good communication from…

Great timing good communication from start to finish nice guys very polite and respectful .

21 de maio de 2026
Avaliação não solicitada
logotipo da Richer Sounds - Distribution

Resposta da Richer Sounds - Distribution

Thanks for your 5 star review, we look forward to seeing you again next time

Avaliado com 5 de um total de 5 estrelas

TV Delivery

Good comms on the day. Delivery no problem at all. Nothing too much trouble for either of Warwick or Mark. Top job 👍

21 de maio de 2026
Avaliação não solicitada
logotipo da Richer Sounds - Distribution

Resposta da Richer Sounds - Distribution

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Avaliado com 5 de um total de 5 estrelas

Very clear and good communication

Very clear and good communication about this delivery, had an email with an adjusted time nearer the date, and a call when 15 mins away.

21 de maio de 2026
Avaliação não solicitada
logotipo da Richer Sounds - Distribution

Resposta da Richer Sounds - Distribution

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Avaliado com 5 de um total de 5 estrelas

Warwick & Mark

Warwick & Mark provided excellent delivery service, phone to say they would deliver in next 30 mins & TV arrived soon after. Handled with care & very cheerful 😀

21 de maio de 2026
Avaliação não solicitada
logotipo da Richer Sounds - Distribution

Resposta da Richer Sounds - Distribution

Thanks for your 5 star review, we look forward to seeing you again next time

Avaliado com 5 de um total de 5 estrelas

On time no fuss

The delivery was 5 minutes early, the delivery guy put the big box, in the spot I cleared. They were in and out in a couple of minutes

19 de maio de 2026
Avaliação não solicitada
logotipo da Richer Sounds - Distribution

Resposta da Richer Sounds - Distribution

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Avaliado com 5 de um total de 5 estrelas

Very good customer service and delivery experience

Driver phoned ahead and explained process. Very friendly and un-rushed.

The store phoned the next day to check everything was okay. I had a technical query and after checking we'd done the basics correctly he researched the answer and emailed some ideas later. Impressive customer service.

19 de maio de 2026
Avaliação não solicitada
logotipo da Richer Sounds - Distribution

Resposta da Richer Sounds - Distribution

Thank you for your wonderful feedback

Avaliado com 5 de um total de 5 estrelas

Delivery was clearly communicated…

Delivery was clearly communicated before the date/time.
Karol and Paul delivered efficiently and provided knowledge to help with the initial setup, even though installation wasn't required.

19 de maio de 2026
Avaliação não solicitada
logotipo da Richer Sounds - Distribution

Resposta da Richer Sounds - Distribution

Thank you for your 5 star review, it’s lovely to read your comments.

Avaliado com 5 de um total de 5 estrelas

Fantastic service

Fantastic service, highly recommend!The delivery was absolutely spot on. The team was incredibly helpful, super friendly, and arrived right on time. They even called me beforehand to confirm and helped carry everything inside without any issues. Amazing experience, I highly recommend them!

20 de maio de 2026
Avaliação não solicitada
logotipo da Richer Sounds - Distribution

Resposta da Richer Sounds - Distribution

Thanks for taking the time to leave us your feedback, and for the kind words about the delivery experience as well as the team. I will make sure this is passed on to them.

I did note that the review was scored as a two star, and feel that from your overwhelmingly positive comments that this may be an accidental oversight. Should there be aspects of the service where you feel we can improve however, we're always keen to hear more, so feel free to get in touch via the below address..

seniorcomplaintsteam@richersounds.com

Many thanks

Tom Griffiths
Head of Customer Experience
Richer Sounds

Avaliado com 5 de um total de 5 estrelas

5 Stars to Gareth and Ian

Top delivery service from Gareth and Ian delivering a heavy large TV with care, attention and friendliness. A credit to Richer Sounds. 5 Stars.

19 de maio de 2026
Avaliação não solicitada
logotipo da Richer Sounds - Distribution

Resposta da Richer Sounds - Distribution

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Avaliado com 5 de um total de 5 estrelas

Arrived exactly when they said it…

Arrived exactly when they said it would, delivered with care and fantastic communication. Wouldn’t hesitate to use again. Highly recommended.

20 de maio de 2026
Avaliação não solicitada
logotipo da Richer Sounds - Distribution

Resposta da Richer Sounds - Distribution

Thanks for your 5 star review, we look forward to seeing you again next time

Avaliado com 5 de um total de 5 estrelas

First class service

First class service
Nice people to deal with

20 de maio de 2026
Avaliação não solicitada
logotipo da Richer Sounds - Distribution

Resposta da Richer Sounds - Distribution

Thank you for your 5 star review, it’s lovely to read your comments.

Avaliado com 5 de um total de 5 estrelas

Online TV Purchase

From start to finish, a great experience and the delivery team of Trav and Rob were excellent. First class customer service.

20 de maio de 2026
Avaliação não solicitada
logotipo da Richer Sounds - Distribution

Resposta da Richer Sounds - Distribution

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Avaliado com 5 de um total de 5 estrelas

Warwick and Mark delivered my new TV

Warwick and Mark delivered my new TV. They were brilliant, ringing to let me know when exactly they would arrive and then quickly getting the tv into the house. Great Richer Sounds service as always

20 de maio de 2026
Avaliação não solicitada
logotipo da Richer Sounds - Distribution

Resposta da Richer Sounds - Distribution

Thanks for your feedback, great to read you were happy with our service.

Avaliado com 5 de um total de 5 estrelas

Brilliant communication prior to…

Brilliant communication prior to delivery and on day of delivery. Really lovely guy who delivered. Handled with care and very respectful of property. Great chat and customer service. Highly recommend

20 de maio de 2026
Avaliação não solicitada
logotipo da Richer Sounds - Distribution

Resposta da Richer Sounds - Distribution

Thanks for your great feedback and for supporting local business.

Avaliado com 5 de um total de 5 estrelas

Fast

Fast - efficient - polite

20 de maio de 2026
Avaliação não solicitada
logotipo da Richer Sounds - Distribution

Resposta da Richer Sounds - Distribution

Thanks for your feedback, great to read you were happy with our service.

Avaliado com 5 de um total de 5 estrelas

Great service

Stuart in Liverpool sales team was excellent - he called me following my initial email enquiry, answered all my questions about specifications of several different models, provided quotes and price matched my final choice.

Communication regarding delivery was excellent - email the night before, text on the day and phone call 20 mins before arrival. The item was delivered on time by Karol and Paul, who were very pleasant and professional.

20 de maio de 2026
Avaliação não solicitada
logotipo da Richer Sounds - Distribution

Resposta da Richer Sounds - Distribution

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Avaliado com 5 de um total de 5 estrelas

Excellent service.

excellent service from Rob and Trav. Arrived on time and were most helpful.

8 de abril de 2026
Avaliação não solicitada
logotipo da Richer Sounds - Distribution

Resposta da Richer Sounds - Distribution

Thank you for your 5 star review, it’s lovely to read your comments.

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