Richer Sounds - Exeter Avaliações 2.939

O TrustScore é 5 de um total de 5

4,9

89-91 Sidwell Street, EX4 6PH Exeter, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Always great service from the guys at Richer Sounds. Visited the Exeter branch to trial a pair of Senheiser headphones. Wasn't allowed at a electrical store nearer to me but the guys at Richer Sounds... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Amazing service. I'd been looking into buying a Blu-Ray player and emailed my local store (Exeter) to ask if it would be possible to have the Sony UBPX 700K put back for me for my week off. The... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Went to pick up some reserved headphones, I didn't realise the shop wasn't open until 11 and I arrived well before that. The guy inside kindly let me in early to pick up the headphones. Always friendl... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Great customer service, I have to admit I was not the easiest customer! I got some ex demo speakers, but then noticed a dent in them when unboxing, I then got new ones, but had a concern, which they t... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Loja de Hi-fi
  2. Loja de Eletrônicos
  3. Loja de Televisão

Escrito pela empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informações de contato

4,9

Excelente

O TrustScore é 5 de um total de 5

3 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

An Outstanding Service

Pete, the sales manager who dealt with us was superb. His knowledge and expertise was outstanding. He provided my wife and I a balanced view of the TV makes and how they have improved over the years. Despite having a clear idea of the make we wanted, Pete demonstrated a number of sets to us, allowing us to change our original plan and purchase an LG television instead. The LG is spellbinding. I would thoroughly recommend it.

16 de fevereiro de 2026
Avaliação não solicitada
logotipo da Richer Sounds - Exeter

Resposta da Richer Sounds - Exeter

Thank you for your wonderful feedback

Avaliado com 4 de um total de 5 estrelas

Goodbye HarmonKarmon, hello Yamaha

I rang with a problem about my ageing AV amp and received clear and concise analysis that confirmed my fears. However, the process of buying a replacement was easy and, thanks to being a VIP member, not quite as expensive as it might have been. A new Yamaha RX-V4A AV amp arrived the next day. A little effort and an app later saw to setting up and the sound is great.
Once again, fab service from the team at Sidwell Street 👍🏻

10 de março de 2026
logotipo da Richer Sounds - Exeter

Resposta da Richer Sounds - Exeter

Thanks very much for taking the time to leave your review. I’m pleased the team were able to give you the advice that made the process of choosing a replacement as straightforward as possible.
It’s great to hear that the Yamaha RX‑V4A arrived so quickly, was easy to set up, and that you’re now enjoying the results — and we’re glad your VIP membership helped soften the blow of the upgrade!

If there’s anything else we can help with in future, please don’t hesitate to get in touch with us at..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Avaliado com 5 de um total de 5 estrelas

Richer Sounds

Exeter is so easy, on site parking on the edge of the town center. Very helpful and friendly knowledgeable staff. Great selection, great price, delivery and 6yr warranty. Definitely recommend

9 de março de 2026
logotipo da Richer Sounds - Exeter

Resposta da Richer Sounds - Exeter

Thank you for your wonderful feedback

Avaliado com 5 de um total de 5 estrelas

Exeter branch listened to my problem…

Exeter branch listened to my problem and responded positively with no quibble.
Remedial action was swift and efficient.
Repair turnaround was exemplary.

Made to feel a valued customer at every stage.

3 de março de 2026
logotipo da Richer Sounds - Exeter

Resposta da Richer Sounds - Exeter

Thanks for your 5 star review, we look forward to seeing you again next time

Avaliado com 5 de um total de 5 estrelas

Excellent helpful support from Exeter…

Excellent helpful support from Exeter shop staff on telephone. Video projector ordered on line Saturday afternoon arrived Monday afternoon. I have been a Richer Sounds customer for 30 years and have always been delighted with the service you provide.

7 de março de 2026
logotipo da Richer Sounds - Exeter

Resposta da Richer Sounds - Exeter

Thank you for your wonderful feedback

Avaliado com 5 de um total de 5 estrelas

Great service from friendly…

Great service from friendly knowledgeable helpful staff. Many thanks.

6 de março de 2026
logotipo da Richer Sounds - Exeter

Resposta da Richer Sounds - Exeter

Thanks for your feedback, great to read you were happy with our service.

Avaliado com 5 de um total de 5 estrelas

The staff were extremely helpful

The staff were extremely helpful, polite and friendly. I bought a new T.V. on Thursday and It was delivered on Monday. Very happy 😊

5 de março de 2026
logotipo da Richer Sounds - Exeter

Resposta da Richer Sounds - Exeter

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Avaliado com 5 de um total de 5 estrelas

I ordered click and collect in store

I ordered click and collect in store. The chap who picked my order offered to carry my REL subwoofer to my car. Nice.

4 de março de 2026
logotipo da Richer Sounds - Exeter

Resposta da Richer Sounds - Exeter

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Avaliado com 5 de um total de 5 estrelas

Brilliant experience

Was given really good advice by a friendly member of staff for whom nothing was too much trouble.

4 de março de 2026
logotipo da Richer Sounds - Exeter

Resposta da Richer Sounds - Exeter

Thank you for your wonderful feedback

Avaliado com 5 de um total de 5 estrelas

Went into Exeter branch for advice on tone arm calibration.

Went into Exeter branch for advice on my Rega P3, tone arm just wasn't calibrating. Although RS doesn't stock Rega, they were enormously helpful and resolved the issue in 10 minutes. Just part of the service I've grown to expect (and love) from every branch I've visited. Exceptional!

3 de março de 2026
logotipo da Richer Sounds - Exeter

Resposta da Richer Sounds - Exeter

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Avaliado com 5 de um total de 5 estrelas

Warm welcome

Warm welcome, knowledgeable sales team

1 de março de 2026
logotipo da Richer Sounds - Exeter

Resposta da Richer Sounds - Exeter

Thank you for your 5 star review, it’s lovely to read your comments.

Avaliado com 5 de um total de 5 estrelas

Very friendly staff explaining…

Very friendly staff explaining everything about the product I bought will definitely be back

24 de fevereiro de 2026
logotipo da Richer Sounds - Exeter

Resposta da Richer Sounds - Exeter

Thanks for your feedback, great to read you were happy with our service.

Avaliado com 5 de um total de 5 estrelas

Knowledgeable staff

I wanted some connectors for my speaker. I didn't know exactly what was wanted, so it was perfect that the man in the shop knew. I bought them, connected them and now I have stereo sound again. Thank you.

21 de fevereiro de 2026
logotipo da Richer Sounds - Exeter

Resposta da Richer Sounds - Exeter

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Avaliado com 5 de um total de 5 estrelas

A great experience .

A great experience and product im very impressed with everything, also as to speed of from time of order to the delivery exceptional in fact I received my order the next day . I highly recommend this company to any one looking there type of Equipment . A big thank you from me .

24 de fevereiro de 2026
logotipo da Richer Sounds - Exeter

Resposta da Richer Sounds - Exeter

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Avaliado com 5 de um total de 5 estrelas

Brilliant service

Brilliant service. Would not hesitate to buy from them again. 6 year warranty was a godsend. Thankyou

24 de fevereiro de 2026
logotipo da Richer Sounds - Exeter

Resposta da Richer Sounds - Exeter

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Avaliado com 5 de um total de 5 estrelas

Staff are always helpful

Staff are always helpful, knowledgeable and kind.

17 de fevereiro de 2026
logotipo da Richer Sounds - Exeter

Resposta da Richer Sounds - Exeter

Thanks for your great feedback and for supporting local business.

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