Richer Sounds - Leeds Avaliações 

3.299
O TrustScore é 5 de um total de 5

4,9

74 New Briggate, LS1 6NU Leeds, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

These guys are absolute perfection. I bought a few things three years ago from Richer Sounds in Leeds and called with a few questions about re-installing in my new home. Amazing and personal customer... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

A fast and smooth transasction.. Upon collecting I got a whole lot of insights from the staff into another project Im working on too (Surround system).. Richer Sounds is like the gift that keeps on gi... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I went to Richer Sounds because of previous purchases and because of the company set up. I wanted to replace a faulty amplifier but little knowledge of what would be suitable. Derek was very helpful... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

LG 55inch latest model arrived before we expected it really as it was on pre order. Best price from any outlet, £70 less actually with a 6 year warranty & not 5 as many others offer. Unfortuna... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Loja de Hi-fi
  2. Loja de Eletrônicos
  3. Loja de Televisão

Escrito pela empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informações de contato

4,9

Excelente

O TrustScore é 5 de um total de 5

3 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,9

Todas as avaliações

(3.299)

23.467 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Great service and value

extremely helpful and informative on products and pricing options. The deal on a high end tv and sound bar was extremely competitive. Delivery was within three days and the courier was very communicative and efficient. Altogether, an excellent experience.

9 de junho de 2026
logotipo da Richer Sounds - Leeds

Resposta da Richer Sounds - Leeds

Thank you for your 5 star review!

Avaliado com 5 de um total de 5 estrelas

All the sales staff

All the sales staff , at all levels are courteous help full and conscientious people.

9 de junho de 2026
logotipo da Richer Sounds - Leeds

Resposta da Richer Sounds - Leeds

Thank you for your wonderful feedback

Avaliado com 5 de um total de 5 estrelas

Ahmed from Richer Sounds Leeds gave me…

Ahmed from Richer Sounds Leeds gave me excellent advice on buying a top tv. I bought the LG OLED C5 55 tv and it’s the best tv I have bought. The picture quality and sound is fantastic and out of this world. Thank you Ahmed and to the Leeds branch for their brilliant advice and service.

8 de junho de 2026
Avaliação não solicitada
logotipo da Richer Sounds - Leeds

Resposta da Richer Sounds - Leeds

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Avaliado com 5 de um total de 5 estrelas

I bought two Sonos Era 100 SL speakers…

I bought two Sonos Era 100 SL speakers from Richer Sounds, ordered online for collection in store. The price was the lowest I'd found, a good 15% less than the nearest competitor. Ordering was straightforward, communications good, and the speakers were ready for me when I went to pick them up. The guys in the shop in Leeds were friendly and efficient. Would recommend, would buy again.

4 de junho de 2026
logotipo da Richer Sounds - Leeds

Resposta da Richer Sounds - Leeds

Thank you for your 5 star review!

Avaliado com 5 de um total de 5 estrelas

Going the extra mile for customers

Rik helped my mum find the TV she needed, and she was really impressed with the service. Unfortunately, there was a problem with the product and although it was not really Richer Sounds' fault, they took responsibility and went above and beyond to sort it out. Top class customer service and I am very happy to recommend Rik and the team there!

1 de junho de 2026
Avaliação não solicitada
logotipo da Richer Sounds - Leeds

Resposta da Richer Sounds - Leeds

Thanks for your kind review, we look forward to your next visit.

Avaliado com 5 de um total de 5 estrelas

As usual richer sounds does it all with…

As usual richer sounds does it all with excellence !!

Fast delivery too

Product in perfect condition and completely happy with Richer sounds thank-you!!

2 de junho de 2026
logotipo da Richer Sounds - Leeds

Resposta da Richer Sounds - Leeds

Thanks for your feedback, great to read you were happy with our service.

Avaliado com 5 de um total de 5 estrelas

Friendly service

Every time I pop into Richer Sounds it's more like having a geek out chat with a friend. They are always looking to get you the best deal they can.

3 de junho de 2026
logotipo da Richer Sounds - Leeds

Resposta da Richer Sounds - Leeds

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Avaliado com 5 de um total de 5 estrelas

Fantastic customer service

Fantastic customer service from beginning to end.

Rik was a great help, especially with the arrangement of the demos & listening to my needs, as a consumer.

Once I had decided on the equipment, he was more than helpful in sourcing the items & ensuring I got the best deal.

I'd also like to say thank you to Ahmed - even though he does not work at that store, he's help on collection made the experience of purchasing even better.

Both are a credit to the Richer Sounds team.

2 de junho de 2026
logotipo da Richer Sounds - Leeds

Resposta da Richer Sounds - Leeds

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Avaliado com 5 de um total de 5 estrelas

Super service…

Not purchased anything from Richer Sounds in a long long time but what a fantastic experience.

Massive range of products at great prices and the staff were friendly, helpful and items where delivered the very next day as promised what more can I say.

10 out of 10 from start to finish

2 de junho de 2026
logotipo da Richer Sounds - Leeds

Resposta da Richer Sounds - Leeds

Thanks for your 5 star review, we look forward to seeing you again next time

Avaliado com 5 de um total de 5 estrelas

My No1 choice

Richer sounds have always been my preferred retailer for anything audio/visual.
I've been a customer for over 30 years,in time purchasing from Sheffield,Leeds,York and Kingston.
The staff in every shop have been exceptional.
One of the main things I like is the honesty of the staff.
At times I've felt like treating myself to a new "gadget" only to be told I'd be wasting my money on trying to improve on whatever item I wanted to replace.
To some companies that would be a lost sale,to me and I'm sure many others ,it's this knowledge of the staff that makes me return again and again.

2 de junho de 2026
logotipo da Richer Sounds - Leeds

Resposta da Richer Sounds - Leeds

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Avaliado com 3 de um total de 5 estrelas

Disappointing

No actual problem with staff at Leeds store, just the time it took for the system and speaker stands to arrive. Also the Cambridge Audio Amp CXA81 MK2 was faulty. No sound from B speakers.
The guy who came to set it up Jeff had no clue with Apple iPhone to connect to Cambridge Audio CXN100.
He wanted the full £80 but left with it not working properly and said I should go to Apple Store to find out why, because it is a known problem with Cambridge Audio connectivity.
He also said he would be in touch with the store to get me a replacement amplifier. This took about 2wks, then when he said he was coming, he didn’t twice.
There seemed to be bad communication between him and store and after me spending nearly £3000 it was very disappointing.
It was almost a month before I began to enjoy my system which I am very pleased with eventually.

14 de fevereiro de 2026
logotipo da Richer Sounds - Leeds

Resposta da Richer Sounds - Leeds

Thank you for leaving your feedback, although I'm really sorry to read about the difficult parts of your experience, including the wait for the system and the installation difficulties.

We will of course review these with the branch, and the installer, and our customer service team will be in touch with you directly to follow up, and put matters right with you..

seniorcomplaintsteam@richersounds.com

Apologies again,

Tom Griffiths
Head of Customer Experience
Richer Sounds

Avaliado com 5 de um total de 5 estrelas

I did a last minute click and collect…

I did a last minute click and collect order and was panicking it wouldn’t come in time. I called the store and they couldn’t be more helpful. Great service as always!!

31 de maio de 2026
logotipo da Richer Sounds - Leeds

Resposta da Richer Sounds - Leeds

Thank you for your wonderful feedback

Avaliado com 5 de um total de 5 estrelas

Richer Sounds sold us a new TV

Richer Sounds is an employee owned business. We were looking to replace our TV which we had bought back in 2011. The team gave us great advice and arranged for installation of our new TV with a local installer. The Leeds team and their installers were just magnificent.

4 de maio de 2026
logotipo da Richer Sounds - Leeds

Resposta da Richer Sounds - Leeds

Thanks for your feedback, great to read you were happy with our service.

Avaliado com 5 de um total de 5 estrelas

Bought a Sony tv from them 2 years ago

Bought a Sony tv from them 2 years ago, broke down called sorry as they covered 1st 5 years of warranty because I wasn’t registered they wouldn’t repair it, richer sound went above and beyond and they took on the responsibility to repair the tv, they sent out an technician who said they can’t repair it,so they sent out a voucher for a new tv. Can’t thank them enough, absolutely brilliant service. I’ve been buying items from them for many years and they been spot on.

29 de maio de 2026
logotipo da Richer Sounds - Leeds

Resposta da Richer Sounds - Leeds

Thank you for your 5 star review!

Avaliado com 5 de um total de 5 estrelas

Always great service

Anthony gave us a great deal on an LG G6 55" and sound bar, and delivered it the next day. We've bought our last 4 TVs from Richer Sounds; always a great price and great service.

28 de maio de 2026
logotipo da Richer Sounds - Leeds

Resposta da Richer Sounds - Leeds

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Avaliado com 5 de um total de 5 estrelas

Panasonic 4k Blu Ray player

Excellent from start to finish rapid well packed delivery would recommend

26 de março de 2026
logotipo da Richer Sounds - Leeds

Resposta da Richer Sounds - Leeds

Thanks for your great feedback and for supporting local business.

Avaliado com 5 de um total de 5 estrelas

Excellent service and technical…

Excellent service and technical knowledge from Harry in the Leeds branch, he is a credit to you and provided excellent customer service to the extent of helpfully carry our new TV to our car.

27 de maio de 2026
logotipo da Richer Sounds - Leeds

Resposta da Richer Sounds - Leeds

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

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