Richer Sounds - Liverpool Avaliações 

2.961
•
O TrustScore é 5 de um total de 5

5,0

1-5 Berry Street, L1 9DF Liverpool, GB

•

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

The company does EVERYTHING well. The recruitment procedure seems to constantly attract people who are great communicators, expert in their product knowowledge, generous and patient in the advice the... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Im a long standing customer of RS but now live 50 miles from my nearest store. On a few days break to Liverpool, finalising my choice of a new premium TV, after months of research, i went to the sho... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I have used Richer Sounds for many, many years. I believe they are the best audio and TV specialists on the high street. My local store in Liverpool has some of the most professional and helpful staff... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

It was a seamless hassle free experience from start to finish. Popped into the shop asked for the tv I wanted paid and left within 10 mins max. Free delivery three days later with great courier commun... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Loja de Hi-fi
  2. também em
  3. Loja de Eletrônicos
  4. Loja de Televisão

Escrito pela empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informações de contato

5,0

Excelente

O TrustScore é 5 de um total de 5

3 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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5,0

Todas as avaliações

(2.961)

24.562 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Only place to Buy your Tv

They provide very friendly, honest and professional sales service and repair service second to none

10 de setembro de 2026
logotipo da Richer Sounds - Liverpool

Resposta da Richer Sounds - Liverpool

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Avaliado com 5 de um total de 5 estrelas

Great personal advice

Great personal advice. Really listened to my requirements. Always first port of call for music/sounds equipment. Thank you.

5 de setembro de 2026
logotipo da Richer Sounds - Liverpool

Resposta da Richer Sounds - Liverpool

Thank you for your 5 star review, it’s lovely to read your comments.

Avaliado com 5 de um total de 5 estrelas

Ordering what I wanted was easy

Ordering what I wanted was easy. Collecting it from the store was simple and quick; I was in and out - even having the door held open for me - in under five minutes. Staff pleasant, friendly - no change there, to be honest. Also, I knew what I'd ordered was good because Richer Sounds sold it. :) My purchase - desk top speakers - are really good; I'm very pleased with them and consider it a damn good purchase.

4 de setembro de 2026
logotipo da Richer Sounds - Liverpool

Resposta da Richer Sounds - Liverpool

Thanks for your feedback, great to read you were happy with our service.

Avaliado com 5 de um total de 5 estrelas

Brilliant service

Brilliant service, really knowledgeable. Wouldn't ever go anywhere else!

3 de maio de 2026
logotipo da Richer Sounds - Liverpool

Resposta da Richer Sounds - Liverpool

Thank you for your wonderful feedback

Avaliado com 5 de um total de 5 estrelas

Such an easy and pleasant buying…

Such an easy and pleasant buying experience, and outstanding customer service

My Monitor Audio Silver 7G speakers were an ex demo pair, but apart from some small cosmetic issues, they were almost as good as new, and came in all their original packing

It’s their sound quality and stunning manufacturing design that made them a fabulous purchase

The sound and detail, especially in the mid range is breathtaking, and their built to last many years of use

So all in all, I’m a very satisfied and extremely happy customer, and rest assured I will be buying from them in the future

2 de setembro de 2026
logotipo da Richer Sounds - Liverpool

Resposta da Richer Sounds - Liverpool

Thanks for your kind review, we look forward to your next visit.

Avaliado com 5 de um total de 5 estrelas

Fantastic purchase

The puchase online and delivery was efficrnt. Happy with product. Just like to say prior to purchase visiting Richer sounds liverpool gave me the info and advice needed to make decision and 6yr guarantee is fab. Thanks to staff liverpool store friendly advise without sales patter. Tv and sound system is superb!

1 de setembro de 2026
logotipo da Richer Sounds - Liverpool

Resposta da Richer Sounds - Liverpool

Thanks for your great feedback and for supporting local business.

Avaliado com 5 de um total de 5 estrelas

Good quality and excellent service

Having made do with Amazon Echos for too long, we found the Richer Sounds website really helpful in getting a good sense of the different options and price levels of a decent sounds system. I was given clear advice when I phoned and the ordering process was really smooth. Delivery was quick. And, most importantly, we now have an amazing sounds system and are enjoying listening to our CD collection again!

1 de setembro de 2026
logotipo da Richer Sounds - Liverpool

Resposta da Richer Sounds - Liverpool

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Avaliado com 5 de um total de 5 estrelas

Bought the £350 deal in the window…

Initially I was frustrated at my purchase which is unusual as I have bought from Richer Sounds a number of times but a very swift phone call from Diego the store manager solved my issue and prior to this he could not do enough to help me resolve it. The employees in this company Diego and his colleagues are a credit and I will continue to shop here there a re a lot of companies that could learn a lot about customer service from this very very good company

30 de agosto de 2026
logotipo da Richer Sounds - Liverpool

Resposta da Richer Sounds - Liverpool

Thank you for your feedback, I’m genuinely sorry that you aren’t completely satisfied with your new system.

We do have various set ups connected within our dedicated demonstration rooms, for obvious practical reasons we don’t have all the products on display wired up, but are always able to book a listening session for customers at a convenient time if suitable.

Having spoken to the branch manager, I understand he has since been in touch to discuss how best to help you achieve the results that the current products haven’t, and that you are revisiting the store soon to resolve the matter with him. Of course if I can be if any more help in the meantime do let me know..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Avaliado com 5 de um total de 5 estrelas

I have had the pleasure of buying audio…

I have had the pleasure of buying audio and TV products from Richer Sounds in the past and I recently needed some new speakers for my system, so I immediately thought of them. The customer service is great. The shop in Liverpool has a cosy sound room to test out equipment and the guys are very knowledgeable, so it was a good experience all round (and so were the speakers!) I wouldn't hesitate to use or recommend them again. Good work, lads.

19 de agosto de 2026
logotipo da Richer Sounds - Liverpool

Resposta da Richer Sounds - Liverpool

Thanks for your great feedback and for supporting local business.

Avaliado com 5 de um total de 5 estrelas

As always great service

As always great service , my go to for anything audio and visual , highly recommended and knowledgeable if your unsure 👏😃

28 de agosto de 2026
logotipo da Richer Sounds - Liverpool

Resposta da Richer Sounds - Liverpool

Thanks for your great feedback and for supporting local business.

Avaliado com 4 de um total de 5 estrelas

Website needs to be clear regarding delivery to store

Ordered on website on the Friday expecting to pick it up next working day in store, Saturday. Website did not advise that due to the contract with DPD they don't do store deliveries on weekends. If I knew this I would've just arranged for home delivery, due to the fact the store shuts at 5pm on weekdays and well, everyone else works to that time too, which would mean only available time to pick up would be the following Saturday. However luckily I was able to leave work early on the Monday and rush to the store before it shut at 5. The website needs to make it clear that store delivery does not include weekends. Now that aside, the lads at the store were fantastic when I picked it up, helping carry the speakers, they were large, out to the car. So to sum up, staff brilliant, website needs to be more clear about the delivery to store option.

24 de agosto de 2026
logotipo da Richer Sounds - Liverpool

Resposta da Richer Sounds - Liverpool

Thank you for the feedback and for the kind feedback about the store team which was really good to read, we’re sorry however that the experience was slightly marred by the rush to collect your purchase.

We have tried to make the click and collect arrangements where the product isn’t available to collect same day as clear as we could in the checkout, but I’m sorry it wasn’t for you and we’ll review things as part of our ongoing efforts to keep improving the service we offer customers.

Many thanks, The Customer Experience team

Avaliado com 5 de um total de 5 estrelas

I had convrrsation with aguy called…

I had convrrsation with aguy called Stewart in Liverpool was very helpfull
I received free delivery 6yesr waranty o tb i purchased delivered on dsy requested all went good receit and guarantee delivery to email within 1 hour or less cant fault

25 de agosto de 2026
logotipo da Richer Sounds - Liverpool

Resposta da Richer Sounds - Liverpool

Thank you for your wonderful feedback

Avaliado com 5 de um total de 5 estrelas

Excellent service and good staff

Excellent service and good staff. Delivery quick and on time.

25 de agosto de 2026
logotipo da Richer Sounds - Liverpool

Resposta da Richer Sounds - Liverpool

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Avaliado com 5 de um total de 5 estrelas

No nonsense service guaranteed

You know you're going to get a first class service when dealing with Richer Sounds - I personally don't bother going anywhere else.

25 de agosto de 2026
logotipo da Richer Sounds - Liverpool

Resposta da Richer Sounds - Liverpool

Thank you for your wonderful feedback

Avaliado com 5 de um total de 5 estrelas

Staff who care about hifi

The staff were very helpful, including when I had to phone to ask for some technical assistance. Very pleased with the amp I bought. Great to be able to shop on the high street for hifi separates.

7 de agosto de 2026
logotipo da Richer Sounds - Liverpool

Resposta da Richer Sounds - Liverpool

Thanks for your 5 star review, we look forward to seeing you again next time

Avaliado com 5 de um total de 5 estrelas

Simple process

I made my order to be collected in the Liverpool store. The whole process was simple and I received a call from the shop when my order was ready to be collected.

19 de agosto de 2026
logotipo da Richer Sounds - Liverpool

Resposta da Richer Sounds - Liverpool

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

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