Richer Sounds - Liverpool Avaliações 

2.874
O TrustScore é 5 de um total de 5

4,9

1-5 Berry Street, L1 9DF Liverpool, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Can't fault the service or the whole experience, from initial email back n forth to final delivery and set up. Having done a lot of research beforehand, I was pretty solid with what I wanted, and it e... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I've made several purchases from Richer Sounds, and always been happy with service/delivery. Only ever had one problem with a tv. Richer Sounds have an excellent service policy. They sent it for... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

WOW WOW a huge thankyou to Diego Justin & Stuart at the Liverpool branch of Richer sounds.been a customer of theirs for well over 40 years.hifi comes & goes some staff come & go but what stays is th... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Diego at Richer Sounds Liverpool, thank you. Excellent service, helpful, efficient and friendly. My purchase came with a Six year warranty and free delivery. Delivery within two days by BJS Home De... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Loja de Hi-fi
  2. Loja de Eletrônicos
  3. Loja de Televisão

Escrito pela empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informações de contato

4,9

Excelente

O TrustScore é 5 de um total de 5

3 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,9

Todas as avaliações

(2.874)

24.092 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Always exceptional

Always exceptional. Whoever I speak to (at any store) they are consistently willing to go over and above to ensure that the experience is top notch. I bought a refurbished Sub and it was exactly as described.

8 de julho de 2026
logotipo da Richer Sounds - Liverpool

Resposta da Richer Sounds - Liverpool

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Avaliado com 5 de um total de 5 estrelas

Brilliant staff

Brilliant staff, extremely knowledgeable and friendly. I really appreciate the extra effort they go to to help me get the perfect sounding set up.

5 de julho de 2026
logotipo da Richer Sounds - Liverpool

Resposta da Richer Sounds - Liverpool

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Avaliado com 5 de um total de 5 estrelas

Very helpful staff, awesome sound system.

Excellent service, very knowledgeable and friendly staff, I'm extremely happy with my denon avr-s770hgb and DX-3 speakers purchase, i also bought some very good quality cables that they recommended too and i was not disappointed.

26 de junho de 2026
logotipo da Richer Sounds - Liverpool

Resposta da Richer Sounds - Liverpool

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Avaliado com 5 de um total de 5 estrelas

Click & collect item for record brush

Click & collect item for record brush. No messing, quick delivery to store and was contacted as soon as the item landed 👍

2 de julho de 2026
logotipo da Richer Sounds - Liverpool

Resposta da Richer Sounds - Liverpool

Thanks for your kind review, we look forward to your next visit.

Avaliado com 5 de um total de 5 estrelas

The people in the store reminded me…

The people in the store reminded me what’s it’s like to buy in a real store! Good serve, good knowledge of equipment and helpful from start to finish. Much better than buying online!

30 de junho de 2026
logotipo da Richer Sounds - Liverpool

Resposta da Richer Sounds - Liverpool

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Avaliado com 5 de um total de 5 estrelas

Excellent customer service and very good advice and recommendations.

I always feel that at richer Sounds, I’m given advice that most clearly fits my requirements . The equipment I’ve bought there has proved to be well-suited to my wishes and needs, and when I’ve had difficulties with new equipment, the shop has given me excellent after sale support. The people in R/S are very knowledgeable and have a really positive attitude towards customers. It’s a shop I enjoy visiting, and trust.

3 de janeiro de 2026
logotipo da Richer Sounds - Liverpool

Resposta da Richer Sounds - Liverpool

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Avaliado com 5 de um total de 5 estrelas

Friendly informative staff

Friendly informative staff. No hard sell. 6 Yr warranty. Whole experience was smooth and pleasant. (Liverpool shop)

28 de junho de 2026
logotipo da Richer Sounds - Liverpool

Resposta da Richer Sounds - Liverpool

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Avaliado com 5 de um total de 5 estrelas

Great service sales staff were helpful…

Great service sales staff were helpful and and friendly very happy with my purchase thank you

27 de junho de 2026
logotipo da Richer Sounds - Liverpool

Resposta da Richer Sounds - Liverpool

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Avaliado com 5 de um total de 5 estrelas

10 years after buying my last TV from…

10 years after buying my last TV from richer sounds I returned to but my new TV and was shocked to have been served by the same guy. Knowledgeable and great customer service backed by a great warranty makes it a no brainer.

26 de junho de 2026
logotipo da Richer Sounds - Liverpool

Resposta da Richer Sounds - Liverpool

Thank you for your 5 star review!

Avaliado com 5 de um total de 5 estrelas

Good advice

Good advice. Right product at a great price

26 de junho de 2026
logotipo da Richer Sounds - Liverpool

Resposta da Richer Sounds - Liverpool

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Avaliado com 4 de um total de 5 estrelas

The personal touch goes a long way

The store manager was very knowledgeable and listened to our needs. Very patient and worked out a decent deal on our purchase. Then my order arrived a day early so a positive experience from start to finish

20 de junho de 2026
logotipo da Richer Sounds - Liverpool

Resposta da Richer Sounds - Liverpool

Thanks so much for your positive feedback, which was great to read including the early delivery! We hope to see you again, and next time attain that last fifth star.

The Customer Experience team

Avaliado com 5 de um total de 5 estrelas

Expert advice

Expert advice, friendly, professional service.
Prompt delivery
Great speakers

23 de junho de 2026
logotipo da Richer Sounds - Liverpool

Resposta da Richer Sounds - Liverpool

Thank you for your 5 star review!

Avaliado com 5 de um total de 5 estrelas

A charming young man went to great…

A charming young man went to great trouble to secure me the very last RC for my old OPPO Blu-Ray, I had been looking at one on Ebay for £300 and he got me a new one for £25! I can't use my player without the RC as it is on a very low unit and I am disabled so getting down on my knees simply isn't an option. I have recently had an appalling experience with John Lewis and Miele which left me without a fridge, or my £1400, for over 7 months. They treated me with complete contempt playing pass the parcel with the blame, so I REALLY do know what good customer service looks like, and I got it at Richer Sounds!

18 de junho de 2026
logotipo da Richer Sounds - Liverpool

Resposta da Richer Sounds - Liverpool

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Avaliado com 5 de um total de 5 estrelas

The service was fantastic

The service was fantastic. Delivery driver was very pleasant and prompt. The 6 year guarantee is a game changer!
I couldn't recommend Richer Sounds any more.

16 de junho de 2026
logotipo da Richer Sounds - Liverpool

Resposta da Richer Sounds - Liverpool

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Avaliado com 4 de um total de 5 estrelas

Had to wait a little while before I was…

Had to wait a little while before I was seen to, other than that, a very helpful member of staff saw to my needs.

17 de junho de 2026
logotipo da Richer Sounds - Liverpool

Resposta da Richer Sounds - Liverpool

Thanks for taking the time to leave your review. I’m sorry to hear there was a wait before you were seen, although I’m pleased the service you received once engaged was helpful.

We’ll share this feedback with the store to review how we’re managing busy periods and
if there’s anything further you’d like to add, please feel free to get in touch via the address below...

seniorcomplaintsteam@richersounds.com

Many thanks
The Customer Experience Team

Avaliado com 5 de um total de 5 estrelas

Great experience with Richer Sounds Liverpool

Rang up checked TV was in stock, drove over parked at the side of the store went in paid for the item, helped to the car with it, and job done.
Great value best price around and free sound bar arrived next day as it wasn’t in stock. Great customer service and 6 year warranty to boot what’s not to love about Richer Sounds

15 de junho de 2026
logotipo da Richer Sounds - Liverpool

Resposta da Richer Sounds - Liverpool

Thank you for your wonderful feedback

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