Richer Sounds - Maidstone Avaliações 

2.227
O TrustScore é 5 de um total de 5

4,9

17 Earl Street, ME14 1PL Maidstone, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Placed the order Sunday, received confirmation, called the store Monday as I had specific plans to collect it on Wednesday. Received confirmation that delivery was due Tuesday so I could collect... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

As a returning customer to Richer Sounds, Maidstone, I am always impressed with their advice, knowledge and level of service. From product choices to fitment, room arrangement and setup advice the who... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Bought this Denon soundbar to upgrade my previous one. Manager at local store price matched the soundbar I was after online. Picked up and paid for a week later with added discount. Easy to setup and... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

The first two tvs were broke in transit, they dealt with the issues quickly and efficiently and had the third tv delivered all in a matter of three days for an issue that was out of there control. I... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Loja de Hi-fi
  2. Loja de Eletrônicos
  3. Loja de Televisão

Escrito pela empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informações de contato

4,9

Excelente

O TrustScore é 5 de um total de 5

2 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

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4,9

Todas as avaliações

(2.227)

24.030 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Top draw 😁

Great place, very helpful and knowledgeable, i use the Maidstone branch and always get a good deal. The only place i use for the best audio and visual.
Jason is a great lad to deal with!! 🔥😎👌🏻

24 de maio de 2026
logotipo da Richer Sounds - Maidstone

Resposta da Richer Sounds - Maidstone

Thanks for your kind review, we look forward to your next visit.

Avaliado com 5 de um total de 5 estrelas

Genuine Personal Service.

Honest, personal Service. The norm at Richer Sounds.

7 de maio de 2026
logotipo da Richer Sounds - Maidstone

Resposta da Richer Sounds - Maidstone

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Avaliado com 5 de um total de 5 estrelas

Absolutely amazing the speakers where…

Absolutely amazing the speakers where delivered to the shop the member of staff remembered on the day of collection didn't need to even say what I'm in for

23 de maio de 2026
logotipo da Richer Sounds - Maidstone

Resposta da Richer Sounds - Maidstone

Thanks for your feedback, great to read you were happy with our service.

Avaliado com 3 de um total de 5 estrelas

Salesman tried pushing dearer product…

Salesman tried pushing dearer product and more than I wanted (speaker wire) even when I explained my restrictions caused by available space and furniture placing. Not use to this type of hard sell from richer sounds...

20 de maio de 2026
logotipo da Richer Sounds - Maidstone

Resposta da Richer Sounds - Maidstone

Thanks for your review although I’m sorry to read that the advice in store felt too pushy on this occasion, particularly when you’d already explained the limits you were working with in terms of space and setup.

Sometimes a colleague’s preference for a particular product or technology can come across too strongly, but it’s important we always get that balance right, and it’s clear that hasn’t happened here.

We’ll be getting in touch directly with you to apologise in person and to better understand exactly what happened, so we can address this with the store colleague, and ensure lessons are learnt.

seniorcomplaintsteam@richersounds.com

Many thanks

Tom Griffiths
Head of Customer Experience
Richer Sounds

Avaliado com 5 de um total de 5 estrelas

Very happy with this company

Website easy to navigate, ordering simple and straightforward.
Excellent pricing, and comes with 6-year guarantee.
Order for TV placed in the late afternoon, paid for next-day delivery and it arrived at 9.00am the following morning.
Very happy with my TV and the service.

19 de maio de 2026
logotipo da Richer Sounds - Maidstone

Resposta da Richer Sounds - Maidstone

Thanks for your 5 star review, we look forward to seeing you again next time

Avaliado com 5 de um total de 5 estrelas

My order arrived on time

My order arrived on time. I was a bit concerned when I sore a single man walking down my driveway and how he managed the final six steep steps to my front door. After he deliver it the second man appeard.

18 de maio de 2026
logotipo da Richer Sounds - Maidstone

Resposta da Richer Sounds - Maidstone

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Avaliado com 5 de um total de 5 estrelas

Honest and helpful willing to listen…

Honest and helpful willing to listen great value for money keep it up!!!

17 de maio de 2026
logotipo da Richer Sounds - Maidstone

Resposta da Richer Sounds - Maidstone

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Avaliado com 5 de um total de 5 estrelas

From talking to Ben at the shop who was…

From talking to Ben at the shop who was very friendly and helpful to the ease of ordering my tv and extremely fast delivery would highly recommend

16 de maio de 2026
logotipo da Richer Sounds - Maidstone

Resposta da Richer Sounds - Maidstone

Thanks for your great feedback and for supporting local business.

Avaliado com 5 de um total de 5 estrelas

Cambridge audio mnx10

I purchased a Cambridge audio mnx10 streamer which was available as a clearance item it was immaculate condition but unfortunately the aux terminals had a faulty connection. The Maidstone store was very helpful. Shame to miss out as there were no more available. Both the Maidstone store and Mike at customer service have been excellent and have offered a very helpful solution. Really good customer service 🙂

7 de maio de 2026
logotipo da Richer Sounds - Maidstone

Resposta da Richer Sounds - Maidstone

Thank you for your feedback, although I was sorry to read of the understandable disappointment caused by the faulty unit.

I will arrange for a member of our team to get in touch and see what can be done to help put this right..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Avaliado com 5 de um total de 5 estrelas

all round good service

Helpful
Product availability
Price

15 de maio de 2026
logotipo da Richer Sounds - Maidstone

Resposta da Richer Sounds - Maidstone

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Avaliado com 5 de um total de 5 estrelas

Expert customer service - Projector & Screen

IMO it is difficult to get impartial, direct and easy to understand product information when buying tech. Luckily for me, Piers from the Richer Sounds Maidstone branch guided me to select a projector and screen that matched my requirements. Safe in the knowledge we had filtered to the right product, the price he gave me was by far (£250 cheaper) than all the other so-called online discount stores.
I would recommend Piers to anyone else needing expert customer service.

Best,
Sean

20 de maio de 2026
Avaliação não solicitada
logotipo da Richer Sounds - Maidstone

Resposta da Richer Sounds - Maidstone

Thanks for your 5 star review, we look forward to seeing you again next time

Avaliado com 5 de um total de 5 estrelas

Excellent service and guidance on what…

Excellent service and guidance on what product to buy. Staff were both professional and productive in meeting my requirements. The product wasn't what I would have bought on my own but I'm extremely happy with the outcome.

13 de maio de 2026
logotipo da Richer Sounds - Maidstone

Resposta da Richer Sounds - Maidstone

Thank you for your 5 star review!

Avaliado com 5 de um total de 5 estrelas

Went in after Canterbury hifi shut and…

Went in after Canterbury hifi shut and found these to be very knowledgeable and helpful… as well as suggesting the right equipment to add to my units … when it is time for me to buy more I will be taking the journey to them…. Thanks

12 de maio de 2026
logotipo da Richer Sounds - Maidstone

Resposta da Richer Sounds - Maidstone

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Avaliado com 5 de um total de 5 estrelas

Richer Sounds Maidstone advice

Phoned Richer Sounds Maidstone to ask for advice on TV replacement as my old one was failing ( display gone blue ). I spoke with Joe who kindly advised me on options in my price bracket. I purchased a UK produced Cello 55 inch TV based on his advice. Although not a normal mainstream brand this TV is excellent for my needs and has a 7 year guarantee and is UK produced. So good advice and good product.

7 de maio de 2026
logotipo da Richer Sounds - Maidstone

Resposta da Richer Sounds - Maidstone

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Avaliado com 5 de um total de 5 estrelas

Nice and Easy

Simple
Rang R/S asked if they had a product in stock.
Sam got back to me in few minutes with all the information, purchased the item over the phone, collected in couple of hours
Knowledgable, Fantastic service
Being shopping with R/S for decades and will continue to
Thanks Mitch

7 de maio de 2026
logotipo da Richer Sounds - Maidstone

Resposta da Richer Sounds - Maidstone

Thanks for your feedback, great to read you were happy with our service.

Avaliado com 5 de um total de 5 estrelas

Highly Recommended!

I would just like to say how great my experience was when buying my new Sony Bravia 7 TV from Ben at the Maidstone branch. His friendly, no-quibble service was exemplary, checking & agreeing a price match to a much lower clearance price I had found elsewhere. Plus, there is Richer Sounds' brilliant 6 year warranty. Ben also arranged an immediate replacement when the first TV arrived with an issue with its anti-glare screen coating. Within days they had collected and replaced it and I'm loving my new TV. I cannot recommend Richer Sounds highly enough.

23 de abril de 2026
logotipo da Richer Sounds - Maidstone

Resposta da Richer Sounds - Maidstone

Thanks for your 5 star review, we look forward to seeing you again next time

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