Richer Sounds - Newcastle Avaliações 

2.461
O TrustScore é 5 de um total de 5

4,9

94-96 Clayton Street, NE1 5PG Newcastle, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I've bought my last 3 TV's from Richer Sounds and found them to very helpful and professional every time. On this occasion I was looking online for a price match...it was a Sunday morning but I got a... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Ethan’s help in choosing my turntable was invaluable. He answered emails and my questions promptly and invested time. When I went to choose my turntable, both Ethan and Harry were knowledgeable and ma... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

For most of my life I've used a well know chain for HiFi/TV/ and other items. Having moved to Newcastle what a difference I've noticed when using Richer sounds. The telephone lines are answered by na... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

We went to the shop in Newcastle upon Tyne and spoke to Colin. We needed a new amplifier for our HiFi. Colin was extremely knowledgable and very friendly. Had full confidence in him helping us choose.... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Loja de Hi-fi
  2. Loja de Eletrônicos
  3. Loja de Televisão

Escrito pela empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informações de contato

  • 94-96 Clayton Street, NE1 5PG, Newcastle, Reino Unido

  • 0333 900 0032

4,9

Excelente

O TrustScore é 5 de um total de 5

2 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

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4,9

Todas as avaliações

(2.461)

23.803 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Good knowledge of products

Good knowledge of products, good price, six year guarantee and free delivery.

28 de fevereiro de 2026
logotipo da Richer Sounds - Newcastle

Resposta da Richer Sounds - Newcastle

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Avaliado com 5 de um total de 5 estrelas

Great advice on products.

26 de fevereiro de 2026
logotipo da Richer Sounds - Newcastle

Resposta da Richer Sounds - Newcastle

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Avaliado com 5 de um total de 5 estrelas

Faultless

In store visit to get advice about the options for my budget. Dale answered all my questions and I ordered in store. The TV arrived in 3 working days and the delivery crew were excellent. Can't fault the overall service from Richer Sounds

27 de fevereiro de 2026
logotipo da Richer Sounds - Newcastle

Resposta da Richer Sounds - Newcastle

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Avaliado com 5 de um total de 5 estrelas

Great Service

Very knowledgeable, Great service and products

26 de fevereiro de 2026
logotipo da Richer Sounds - Newcastle

Resposta da Richer Sounds - Newcastle

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Avaliado com 5 de um total de 5 estrelas

Friendly knowledgeable informative one…

Friendly knowledgeable informative one to one service, great range of products at very competitive prices all this together with a six year no quibble guarantee thrown in. Wouldn’t go anywhere else.

24 de fevereiro de 2026
logotipo da Richer Sounds - Newcastle

Resposta da Richer Sounds - Newcastle

Thanks for your great feedback and for supporting local business.

Avaliado com 5 de um total de 5 estrelas

Staff who are both knowledgeable and helpful

Staff who are very knowlegable about the product range. They were supporting me making a choice of speakers (which is very subjective), rather than pushing a particular product.
They were happy for me to have a second visit to listen to the speakers, before purchasing. Therefore I was confident that I had made the right choice. Which has proved to be the case since I've had them at home

24 de fevereiro de 2026
logotipo da Richer Sounds - Newcastle

Resposta da Richer Sounds - Newcastle

Thank you for your 5 star review!

Avaliado com 4 de um total de 5 estrelas

Helpful phonecall to the Newcastle upon…

Helpful phonecall to the Newcastle upon Tyne branch and I received a £10 incentive discount on my Soundbar purchase. I felt the service on the phone was good and I was told it should be delivered within two days. It sadly took 5 days to arrive which although frustrating was not a big problem. I've shopped with RS before and will do again as they're staff are knowledgeable and the service is usually very good too.

Thanks for your response to my review.

24 de fevereiro de 2026
logotipo da Richer Sounds - Newcastle

Resposta da Richer Sounds - Newcastle

Thanks for the feedback although I'm sorry the delivery took longer to arrive than the colleague implied. Our free standard service is up to 5 working days; whilst we do our best to get deliveries out of our warehouse as quickly as possible, here I can see you ordered on the 24th and the delivery did take place on the 28th as you say. Of course we should always under promise and overdeliver to avoid disappointment, and I've explained this to to the store team.

We really appreciate your kind comments about the store team of course, which I have also passed on, and hope all is well with the new kit. Do get in touch of course should you need any help at all..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Avaliado com 5 de um total de 5 estrelas

My first choice always for TV and Sound…

My first choice always for TV and Sound equipment. Very knowledgeable, the team explores what’s the best solution and value for the customer. Never have I been disappointed

22 de fevereiro de 2026
logotipo da Richer Sounds - Newcastle

Resposta da Richer Sounds - Newcastle

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Avaliado com 5 de um total de 5 estrelas

No need to shop elsewhere.

Great service as always. I called the day before to enquire about stock availability. The product was put to one side and I collected the following morning.

Nothing was too much trouble and the whole transaction was painless.

You genuinely don't need to shop anywhere else as all budgets are catered for.

21 de fevereiro de 2026
logotipo da Richer Sounds - Newcastle

Resposta da Richer Sounds - Newcastle

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Avaliado com 5 de um total de 5 estrelas

Great team, products and service

Dealt directly with the team at the Newcastle store. First by email and then a visit to the shop. The team were extremely helpful and knowledgeable. In particular, thanks go to Euan and Calum for their help in answering all of my questions

13 de fevereiro de 2026
logotipo da Richer Sounds - Newcastle

Resposta da Richer Sounds - Newcastle

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Avaliado com 5 de um total de 5 estrelas

Well informed

Well informed, attentive staff. Six year guarantee honoured without quibble.

19 de fevereiro de 2026
logotipo da Richer Sounds - Newcastle

Resposta da Richer Sounds - Newcastle

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Avaliado com 5 de um total de 5 estrelas

Always helpful staff

I've bought several audio products from Richer Sounds and what always set them apart is the staff in store who are really knowledgable and helpful. On this occasion i was returning some earbuds which had a faulty charging case. No problems at all. Looked up my original purchase on their system, saw that it was within the year warranty and replacement provided. Really great experience. Many thanks

7 de fevereiro de 2026
logotipo da Richer Sounds - Newcastle

Resposta da Richer Sounds - Newcastle

Thanks for your kind review, we look forward to your next visit.

Avaliado com 5 de um total de 5 estrelas

The fact that we could see all three…

The fact that we could see all three manufacturer variations on our chosen item, (we chose a Samsung Frame TV) along with reasonable and easy to follow advice, gave us confidence in our end result.
Which has worked out beautifully for us.
Yes it wasn't cheap but by no means the dearest option we could have made.
Very pleased with the look and functionality of the unit in our living space.
Many thanks to Dale & Euan and further telephone support

15 de fevereiro de 2026
logotipo da Richer Sounds - Newcastle

Resposta da Richer Sounds - Newcastle

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Avaliado com 5 de um total de 5 estrelas

Amazing service

We needed some advice on a new music system as we didn’t have a clue. So glad we popped into richer sounds and found Colin. He was so polite, honest and helpful. Set everything up for us to see and listen and answered all our questions. I could have easily listened to his knowledge and passion for music all afternoon. He sorted everything out for us and phoned me a couple of days later to check everything was ok and if I needed a hand with anything. I can’t remember such service from any shop like that for a long time. A brilliant shopping experience. Well done Colin and thank you mate 👏👏

14 de fevereiro de 2026
logotipo da Richer Sounds - Newcastle

Resposta da Richer Sounds - Newcastle

Thank you for your wonderful feedback

Avaliado com 5 de um total de 5 estrelas

I had various questions and littlest…

I had various questions and littlest knowledge having bee left behind in the world of technology. Ewan was patient and very helpful.

12 de fevereiro de 2026
logotipo da Richer Sounds - Newcastle

Resposta da Richer Sounds - Newcastle

Thank you for your 5 star review, it’s lovely to read your comments.

Avaliado com 5 de um total de 5 estrelas

excellent customer experience

great response when contact first made by telephone, service on arrival at shop was very personable and helpful. unlike other shops it wasnt frowned upon when i took the cheap option rather than the 4figure one as i felt it would suit my needs better

11 de fevereiro de 2026
logotipo da Richer Sounds - Newcastle

Resposta da Richer Sounds - Newcastle

Thanks for your great feedback and for supporting local business.

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