Richer Sounds - Oxford Avaliações 

1.749
O TrustScore é 5 de um total de 5

4,9

1 West Way, Botley Road, OX2 0JB Botley Road, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

We dealt with Paddy at the Oxford Store. Good advice on OLED type 4HD TVs, purchased a 42" LG. Prompt delivery and returning our dead TV for recycling, and the packaging for the new one was very e... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I always use RS because of their knowledge, their friendly "non selling" sales style and the friendly welcoming way they treat you. Delighted to have been a customer of RS Oxford for over 20 years an... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

An absolutely 1st class service. Damien, Matt and Paddy, were so helpful, and certainly knew there stuff. Pointed me in the right direction, to cater for my needs. Excellent prices and a blue light di... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

1. recommendation (5-star from a family member) 2. in-store demo room (Oxford UK) 3. talking through options with Ash: no pressure, options for higher/lower cost; we ended up with a higher cost... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Loja de Hi-fi
  2. Loja de Eletrônicos
  3. Loja de Televisão

Escrito pela empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informações de contato

  • 1 West Way, Botley Road, OX2 0JB, Botley Road, Reino Unido

  • 0333 900 0052

4,9

Excelente

O TrustScore é 5 de um total de 5

2 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,9

Todas as avaliações

(1.749)

24.227 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Easy to buy over the phone and…

Easy to buy over the phone and reassured by their expertise. Delivery was super quick and there were no issues in swapping out a damaged lid when my player arrived.

13 de fevereiro de 2026
logotipo da Richer Sounds - Oxford

Resposta da Richer Sounds - Oxford

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Avaliado com 5 de um total de 5 estrelas

Excellent customer service

Spoke to Kaz who price matched a TV for me after an email request. He replied quickly and was a pleasure to deal with. Will be shopping here again.

Delivery was very swift.

17 de fevereiro de 2026
logotipo da Richer Sounds - Oxford

Resposta da Richer Sounds - Oxford

Thank you for your wonderful feedback

Avaliado com 5 de um total de 5 estrelas

Excellent guidance and advice…

Excellent guidance and advice throughout the buying process for a tv and soundbar from Matt. Would highly recommend Richer Sounds and will definitely use again. Thanks!

17 de fevereiro de 2026
logotipo da Richer Sounds - Oxford

Resposta da Richer Sounds - Oxford

Thank you for your wonderful feedback

Avaliado com 5 de um total de 5 estrelas

Helpful understanding staff

Helpful understanding staff, Richer Sounds Oxford are very professional.
I was not certain of which speaker to purchase but with the good advice from the staff I purchased the Wharfedale Diamond 12 set. Delighted with them.
Thank you.

16 de fevereiro de 2026
logotipo da Richer Sounds - Oxford

Resposta da Richer Sounds - Oxford

Thanks for your 5 star review, we look forward to seeing you again next time

Avaliado com 5 de um total de 5 estrelas

Knowledgeable service, good price, excellent post-purchase support.

Excellent purchase experience - Paddy provided lots of info to help us decide between various TVs we we considering. Not in stock at the branch, but delivered direct to our home the following morning - impressive!! Setting up the various functions posed a few problems, but a couple of phone calls eleicited the info we needed and now we are all set up and enjoying our new viewing SMART TV viewing experience. Definitely 5 stars for Richer Sounds and the Botley team.

13 de fevereiro de 2026
logotipo da Richer Sounds - Oxford

Resposta da Richer Sounds - Oxford

Thank you for your 5 star review, it’s lovely to read your comments.

Avaliado com 5 de um total de 5 estrelas

Sonos equipment

A very helpful visit from Paddy to explain our options with the ordering and delivery of the required equipment being done efficiently.

13 de fevereiro de 2026
logotipo da Richer Sounds - Oxford

Resposta da Richer Sounds - Oxford

Thanks for your kind review, we look forward to your next visit.

Avaliado com 5 de um total de 5 estrelas

Cambridge evo 150 open box

Bought a Cambridge evo 150 open box. Great price, new and unused, buying process was quick and easy by phone. Product delivered in 2 days and it’s great. Still offered the free 6 year warranty.

12 de fevereiro de 2026
logotipo da Richer Sounds - Oxford

Resposta da Richer Sounds - Oxford

Thank you for your wonderful feedback

Avaliado com 4 de um total de 5 estrelas

I knew what I wanted

I knew what I wanted, so did not need much help, and the process was very smooth. Only niggle was that the TV did not come with mounting screws for the wall mount, which I though was a bit unusual.

10 de fevereiro de 2026
Avaliado com 5 de um total de 5 estrelas

Informative

Informative, friendly and helpful.

10 de fevereiro de 2026
logotipo da Richer Sounds - Oxford

Resposta da Richer Sounds - Oxford

Thank you for your 5 star review, it’s lovely to read your comments.

Avaliado com 5 de um total de 5 estrelas

Buying new HiFi after being away for many years.

Not being technically 'up to date' with all things audio I needed to speak 'face to face' with a real human being and not a robot. I had already been impressed with You Tube video's from Richer Sounds, so I called in to my local branch in Oxford. I was greeted by Ash who listened carefully to my requirements and then suggested I leave it with him to come up with solutions. He got back to me within a day or two and gave me his recommendations. I checked out the equipment online and it did look like what I was looking for. I got back to him and he arranged a demo for me. I was happy with what I saw and heard and agreed to purchase the equipment. In setting up at home I did come across a problem when attaching my existing ProJect turntable. I emailed Ash with my problem and he worked through the matter with me. Eventually I found the problem, nothing to do with the new equipment, and the matter was resolved. He, and the other members of staff I spoke to, were friendly, knowledgeable and patient, much better than dealing with a robot, or large company's that only have an interest in selling and not customer service. Well done Richer Sounds, you have a new fan.

5 de fevereiro de 2026
logotipo da Richer Sounds - Oxford

Resposta da Richer Sounds - Oxford

Thanks for your 5 star review, we look forward to seeing you again next time

Avaliado com 5 de um total de 5 estrelas

Very Good Service

Very helpful and checked compatibility of product.

4 de fevereiro de 2026
logotipo da Richer Sounds - Oxford

Resposta da Richer Sounds - Oxford

Thank you for your wonderful feedback

Avaliado com 5 de um total de 5 estrelas

Nobody does it better

Great customer service, lowest price available and super easy collection.

4 de fevereiro de 2026
logotipo da Richer Sounds - Oxford

Resposta da Richer Sounds - Oxford

Thanks for your 5 star review, we look forward to seeing you again next time

Avaliado com 5 de um total de 5 estrelas

Brilliant upgrade advice and help with set up

Staff listened to what I wanted to upgrade and advised a unit that, in their opinion, would integrate well with my existing set up. When I subsequently returned a few days later with technical queries about set up, the store manager Kaz, painstakingly took the time to clearly explain the intricacies to me. His help enabled me to complete full integration over the next few days. I was impressed with his technical knowledge without resorting to manuals. Well done!

3 de fevereiro de 2026
logotipo da Richer Sounds - Oxford

Resposta da Richer Sounds - Oxford

Thanks for your great feedback and for supporting local business.

Avaliado com 5 de um total de 5 estrelas

Helpfull

Helpfull, intelligent sensible advice. Best prices and six year warrenty in my case! Can't beat the service and deal. I will deal in future, without hesitation!

31 de janeiro de 2026
logotipo da Richer Sounds - Oxford

Resposta da Richer Sounds - Oxford

Thank you for your 5 star review!

Avaliado com 5 de um total de 5 estrelas

upheld the price promise and even beat…

upheld the price promise and even beat by a decent amount staff were excellent and quick to respond with great communication

27 de janeiro de 2026
logotipo da Richer Sounds - Oxford

Resposta da Richer Sounds - Oxford

Thanks for your 5 star review, we look forward to seeing you again next time

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