Richer Sounds - Oxford Avaliações 

1.749
O TrustScore é 5 de um total de 5

4,9

1 West Way, Botley Road, OX2 0JB Botley Road, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

We dealt with Paddy at the Oxford Store. Good advice on OLED type 4HD TVs, purchased a 42" LG. Prompt delivery and returning our dead TV for recycling, and the packaging for the new one was very e... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I always use RS because of their knowledge, their friendly "non selling" sales style and the friendly welcoming way they treat you. Delighted to have been a customer of RS Oxford for over 20 years an... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

An absolutely 1st class service. Damien, Matt and Paddy, were so helpful, and certainly knew there stuff. Pointed me in the right direction, to cater for my needs. Excellent prices and a blue light di... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

1. recommendation (5-star from a family member) 2. in-store demo room (Oxford UK) 3. talking through options with Ash: no pressure, options for higher/lower cost; we ended up with a higher cost... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Loja de Hi-fi
  2. Loja de Eletrônicos
  3. Loja de Televisão

Escrito pela empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informações de contato

  • 1 West Way, Botley Road, OX2 0JB, Botley Road, Reino Unido

  • 0333 900 0052

4,9

Excelente

O TrustScore é 5 de um total de 5

2 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

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4,9

Todas as avaliações

(1.749)

24.272 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Good communications and service.

I have not tried the product yet, but purchasing required some research by Richer Sounds and this was all done quickly and efficiently

22 de janeiro de 2026
logotipo da Richer Sounds - Oxford

Resposta da Richer Sounds - Oxford

Thanks for your kind review, we look forward to your next visit.

Avaliado com 5 de um total de 5 estrelas

Excellent help and advice from Kaz

Excellent help and advice from Kaz. We're delighted with the new LG OLED TV he recommended. Fast delivery and excellent price, many thanks.

19 de janeiro de 2026
logotipo da Richer Sounds - Oxford

Resposta da Richer Sounds - Oxford

Thank you for your 5 star review, it’s lovely to read your comments.

Avaliado com 5 de um total de 5 estrelas

Absolutely Stars

Absolutely Stars, great communication, advice to choose, staff very educated about electronics.

five stars, thank God we still have those normal shops which knows, what they selling.

20 de janeiro de 2026
logotipo da Richer Sounds - Oxford

Resposta da Richer Sounds - Oxford

Thanks for your feedback, great to read you were happy with our service.

Avaliado com 5 de um total de 5 estrelas

Great purchase, great price and great staff

Made to feel very welcomed and staff very knowledgeable and helpful

Had issues connecting the equipment rang the store who were very helpful and helped to solve the issue, we are now very happy with our purchase and Richer Sounds

19 de janeiro de 2026
logotipo da Richer Sounds - Oxford

Resposta da Richer Sounds - Oxford

Thanks for your 5 star review, we look forward to seeing you again next time

Avaliado com 5 de um total de 5 estrelas

It's always a positive experience…

It's always a positive experience dealing with Richer Sounds. Ash at the Oxford branch was very helpful and patient. I will definitely shop at RS in the future.
Happy customer

13 de janeiro de 2026
logotipo da Richer Sounds - Oxford

Resposta da Richer Sounds - Oxford

Thanks for your feedback, great to read you were happy with our service.

Avaliado com 3 de um total de 5 estrelas

Did click and collect from my local RS

Did click and collect from my local RS. I didn’t realise what they mean is Click and wait and collect. Ordered Friday and had to take time off work on Monday to collect it - they should make it clear that you can’t collect immediately unlike most click and collect retailers. A shame as I wanted to support them rather than order off Amazon but not sure I would again

11 de janeiro de 2026
logotipo da Richer Sounds - Oxford

Resposta da Richer Sounds - Oxford

Dear Mr Grain,

Thank you for your feedback although I was sorry of course that you were not completely satisfied following making a purchase. Products bought via our click and collect service are always available at the store selected by the next working day if not sooner, if the line is out of stock then we will deliver it via courier of course without affecting the promised time frame.

We have done our best to make this as clear as possible in the delivery information section of our website, at the basket stage, and in the documentation customers are sent immediately post purchase but I'm sorry for whatever reason you missed this. I will of course review all of these contact points to see where improvements can be made.

Of course if I can be of any more help to you do get in touch directly.

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Avaliado com 5 de um total de 5 estrelas

Superb Customer Focus at Richer Sounds Oxford

The outstanding customer focus of Paddy & Matt who went that extra mile to order in an Enyo 15th set up a system for me to listen to & ensure that I left with what I wanted.
Thus ensuring I will remain a Richer Sounds customer.

9 de janeiro de 2026
logotipo da Richer Sounds - Oxford

Resposta da Richer Sounds - Oxford

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Avaliado com 5 de um total de 5 estrelas

Great all round

Service is fantastic, staff are knowledgable, passionate and totally honest & prices are absolutely competitive.

9 de janeiro de 2026
logotipo da Richer Sounds - Oxford

Resposta da Richer Sounds - Oxford

Thanks for your great feedback and for supporting local business.

Avaliado com 5 de um total de 5 estrelas

Great service

Great service, impartial advice and terrific prices.

8 de janeiro de 2026
logotipo da Richer Sounds - Oxford

Resposta da Richer Sounds - Oxford

Thank you for your wonderful feedback

Avaliado com 5 de um total de 5 estrelas

It is great dealing with helpful knowledeable people

It is great dealing with knowledeable people who understand high quality audio visual equipment. Whether speaking to them face to face or on the telephone they were always happy to help.

8 de janeiro de 2026
logotipo da Richer Sounds - Oxford

Resposta da Richer Sounds - Oxford

Thank you for your 5 star review!

Avaliado com 5 de um total de 5 estrelas

Utterly professional from the first…

Utterly professional from the first contact by phone to the brilliant technical backup by phone with my 3 separate queries on set up of the TV.
We are delighted with the new Loewe TV all respects.

7 de janeiro de 2026
logotipo da Richer Sounds - Oxford

Resposta da Richer Sounds - Oxford

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Avaliado com 5 de um total de 5 estrelas

Great range of products, A1 staff

Great range of products, competitive pricing and very pleasant helpful well informed staff. Great backup and guarantees. However, problems experienced in trying to review the product purchased in response to email to review - the link did not work and have still not been able to submit an opinion on either of the recent purchases.

26 de novembro de 2025
Avaliação não solicitada
logotipo da Richer Sounds - Oxford

Resposta da Richer Sounds - Oxford

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

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