Richer Sounds - Plymouth Avaliações 

2.274
O TrustScore é 5 de um total de 5

4,9

87-89 Exeter Street, PL4 0AH Plymouth, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

⭐⭐⭐⭐⭐ Fantastic service at the Plymouth Exeter Road branch!I recently visited the branch to purchase some interconnection cables and was served by Yang. He mentioned he was new to the sales team, but... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Very helpful assistant in the shop, delivery arrived on time and received a phone call to advise us that it had arrived in the shop. Excellent price given with the additional VIP voucher. Would defin... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I needed a new 10m, HDMI cable and like trying to pick a toothpaste of a supermarket shelf found it a bit confusing! One 'phone call later and I was very satisfied that I had ordered the right one,... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Polite, well informed, friendly, helpful staff who clearly enjoy their work. Competitively priced quality product making this store my one stop shop for my AV requirements. Only suggestion for the fut... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Loja de Hi-fi
  2. Loja de Eletrônicos
  3. Loja de Televisão

Escrito pela empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informações de contato

4,9

Excelente

O TrustScore é 5 de um total de 5

2 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

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Como esta empresa usa o Trustpilot

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4,9

Todas as avaliações

(2.274)

24.926 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Outstanding advice and service

Outstanding advice and service from Josh. Delighted with the system I have purchased. Good value too.

14 de abril de 2026
logotipo da Richer Sounds - Plymouth

Resposta da Richer Sounds - Plymouth

Thank you for your 5 star review, it’s lovely to read your comments.

Avaliado com 5 de um total de 5 estrelas

Excellent knowledgable

Excellent knowledgable, helpful and friendly staff.

2 de abril de 2026
logotipo da Richer Sounds - Plymouth

Resposta da Richer Sounds - Plymouth

Thanks for your kind review, we look forward to your next visit.

Avaliado com 5 de um total de 5 estrelas

Getting the right information

Talking to someone who knows the answers or if they are not sure are checking first to make sure what advice they give is correct.

13 de abril de 2026
logotipo da Richer Sounds - Plymouth

Resposta da Richer Sounds - Plymouth

Thank you for your 5 star review, it’s lovely to read your comments.

Avaliado com 5 de um total de 5 estrelas

First class service making for excellent experience

All transactions were done on the telephone with the Plymouth branch. I knew what I wanted so didn’t require advice. All staff spoken to were excellent, understanding and polite so no difficulty. My only problem came with paying , something I do frequently on line. It took three attempts and would seem to be something you should look at. Would I use Richer Sounds Plymouth again, most certainly.

12 de abril de 2026
logotipo da Richer Sounds - Plymouth

Resposta da Richer Sounds - Plymouth

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Avaliado com 5 de um total de 5 estrelas

Very helpful staff

Very helpful staff - we were looking for a replacement turntable and staff member helped us to get the right one for our budget

9 de abril de 2026
logotipo da Richer Sounds - Plymouth

Resposta da Richer Sounds - Plymouth

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Avaliado com 5 de um total de 5 estrelas

Cambridge EXN & EXA with Dali Sonic 5 speakers

I made an appointment at Richer Sounds in Plymouth to see if I could recapture my love of playing the music I grew up with. I had a Naim QB which was great but missed the stereo sound.
I wanted to get an Amp, streamer and a pair of speakers.
Ben introduced me to Cambridge EXN and EXA with a pair of B&W speakers. These together did not sound good due to the high treble coming from the speakers so they were switched to Kef Q concerto which was a vast improvement. Staying with the speakers we then tried hooking them up with Arcam SA35 streamer which I have to say sounded even better but still lacking depth and roundness in sound. Ben then introduced me to Dali Sonik 5 which I was a little apprehensive about because my living room is not vast and I wasn't sure it was the best move. How wrong I was, it sounded fantastic with the SA35. I then asked to put the Sonik 5's with the EXA and EXN that was the sound I was looking for, fantastic.
Thanks Ben for your time and expertise.

8 de abril de 2026
Avaliação não solicitada
logotipo da Richer Sounds - Plymouth

Resposta da Richer Sounds - Plymouth

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Avaliado com 5 de um total de 5 estrelas

Excellent service

Excellent service from start to when product was delivered

8 de abril de 2026
logotipo da Richer Sounds - Plymouth

Resposta da Richer Sounds - Plymouth

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Avaliado com 5 de um total de 5 estrelas

Used Richersounds for a few purchases…

Used Richersounds for a few purchases now, the only place i use now for Tv and Audio.

Very helpful in store and know what they sell.

Very happy with my latest OLED TV. Thanks again!!

7 de abril de 2026
logotipo da Richer Sounds - Plymouth

Resposta da Richer Sounds - Plymouth

Thanks for your kind review, we look forward to your next visit.

Avaliado com 5 de um total de 5 estrelas

First Class Service

I contacted Richer Sounds and was put through to their Plymouth Branch. I wanted to buy a sound system but really wasn't sure what to purchase.

Oana talked me through my options and I ordered an amp with dual speakers along with the relevant cables. Everything arrived within 48 hours and I could not have wished for a better pre and post sale service, even to the extent of an email checking that I was happy with the products after the event.

I would not hesitate to recommend Richer Sounds to anyone.

1 de abril de 2026
Avaliação não solicitada
logotipo da Richer Sounds - Plymouth

Resposta da Richer Sounds - Plymouth

Thank you for your 5 star review, it’s lovely to read your comments.

Avaliado com 5 de um total de 5 estrelas

The Staff are the first point of…

The Staff are the first point of contact by telephone for me, and I can only say First Class, Service is second to none from beginning to end, again First Class, Fantastic Team, It is a pleasure to deal with Richer Sounds.
Any equipment I require, first stop is always Richer Sounds for all of the above and pricing won't be beaten anywhere, Take a Bow People.

31 de março de 2026
logotipo da Richer Sounds - Plymouth

Resposta da Richer Sounds - Plymouth

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Avaliado com 5 de um total de 5 estrelas

New CD Player and spares

Ben is alway quick to respond to requests and send quote and supportive information and amazing customer service

1 de abril de 2026
logotipo da Richer Sounds - Plymouth

Resposta da Richer Sounds - Plymouth

Thanks for your great feedback and for supporting local business.

Avaliado com 5 de um total de 5 estrelas

Paid for an EverSolo T8 Network…

Paid for an EverSolo T8 Network Streamer which was awaiting stock. Kept well informed until it was ready for collection. Have bought most of my equipment from them and will continue to do so. Customer service as it should be.

25 de março de 2026
logotipo da Richer Sounds - Plymouth

Resposta da Richer Sounds - Plymouth

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Avaliado com 5 de um total de 5 estrelas

Oana was a really helpful assistant

The assistant that served me, Oana, was incredibly helpful and is a real credit to your Plymouth store team.

31 de março de 2026
logotipo da Richer Sounds - Plymouth

Resposta da Richer Sounds - Plymouth

Thanks for your 5 star review, we look forward to seeing you again next time

Avaliado com 4 de um total de 5 estrelas

Leak stereo 130 amplifier

I was pleased to be able to audition a new amplifier at home with the option of a return and refund within two weeks. However, when I asked for the price match to be honoured I was told despite the exact same product being available at £100 cheaper elsewhere it wasn’t eligible because it didn’t have the same warranty period offered by Richer Sounds, so I think the price match offer by RS is quite deceptive.
I was given a £30 discount which helped sweeten the pill somewhat.

20 de março de 2026
Avaliado com 5 de um total de 5 estrelas

Sony tv

As always top staff and very honest and helpful they never put me wrong 5 🌟 every time i get 90 of my things from them top staff plymouth store thanks boy

26 de março de 2026
logotipo da Richer Sounds - Plymouth

Resposta da Richer Sounds - Plymouth

Thank you for your 5 star review, it’s lovely to read your comments.

Avaliado com 5 de um total de 5 estrelas

Staff were very helpful

Staff were very helpful. there was no pressure to buy.
Oana sold well and even helped me with my purchase to the car.
Overall very Satisfied and will return.

26 de março de 2026
logotipo da Richer Sounds - Plymouth

Resposta da Richer Sounds - Plymouth

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

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