Richer Sounds - Reading Avaliações 

1.838
•
O TrustScore é 5 de um total de 5

4,9

114 Oxford Road, RG1 7NE Reading, GB

•

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Exellent service in Reading branch. They are very patient and helpful to solve your hifi issues and gives advice if you would ask. Thank you Dan for giving good price for a bravia tv. Will buy in f... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I ordered a Cambridge CD player via the Richer Sounds website. A nicely laid out website and very easy to use when it came to ordering the product. The item arrived promptly and well packaged. Easil... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Great products Super helpful staff Pleasurable experience either browsing or buying. The tv, speakers and speaker cables in my home bought from you bring me lots of joy.

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I bought a Marantz cd receiver and couldn't connect to the internet on my network. I took it back, tested it and found it was fine. The manager then updated the software for me and I was able to conne... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Loja de Hi-fi
  2. também em
  3. Loja de Eletrônicos
  4. Loja de Televisão

Escrito pela empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informações de contato

4,9

Excelente

O TrustScore é 5 de um total de 5

2 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.

Como esta empresa usa o Trustpilot

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4,9

Todas as avaliações

(1.838)

24.662 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Excellent service at Richer Sounds.

Excellent service at Richer Sounds.

Steve at Richer Sounds was very attentive and quickly identified our needs and budget. As a result, we bought our new 55" OLED LG TV from them and have not looked back since! It has MARVELLOUS picture and sound quality. All thanks to Steve!

7 de março de 2026
logotipo da Richer Sounds - Reading

Resposta da Richer Sounds - Reading

Thank you for your 5 star review, it’s lovely to read your comments.

Avaliado com 5 de um total de 5 estrelas

Great advice and service

Steve was helpful on my first prospective first visit - providing expert advice about how I might add on to the equipment I already own; and the second when I returned to buy. Great service.

7 de março de 2026
logotipo da Richer Sounds - Reading

Resposta da Richer Sounds - Reading

Thanks for your 5 star review, we look forward to seeing you again next time

Avaliado com 5 de um total de 5 estrelas

A Philips TV update went wrong and…

A Philips TV update went wrong and bricked it. The five year warranty paid out, so why would I buy from anywhere else? Richer Sounds is brilliant.

22 de maio de 2025
logotipo da Richer Sounds - Reading

Resposta da Richer Sounds - Reading

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Avaliado com 5 de um total de 5 estrelas

Dan from the Oxford Road store has been…

Dan from the Oxford Road store has been a great help for me every time I have been in contact.

After asking questions outside of store hours, I was called within the hour of opening the next day 2 out of 2 times. Helped me source and deliver stock from another store to my address and gave fantastic and preemptive advice. Awesome stuff!

5 de março de 2026
logotipo da Richer Sounds - Reading

Resposta da Richer Sounds - Reading

Thank you for your wonderful feedback

Avaliado com 5 de um total de 5 estrelas

Great experience and very happy customer

It was a great experience from start to finish. Luke, the Shop Assistant Trainee, has been very helpful in helping with the products within my budget.
I will shop at Richersounds again if needed.

2 de março de 2026
logotipo da Richer Sounds - Reading

Resposta da Richer Sounds - Reading

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Avaliado com 5 de um total de 5 estrelas

Getting exactly what I wanted... Thank you!

Clear understanding of what I was looking for in terms of sound, environment and connectivity for a speaker and streaming system. Great to have the enclosed demo experience which helped us fully understand the range of speakers we were initially interested in. And we felt we made our own choices with great consistent advice on any topic or any question. Really commend Matt and James for their patience and professionalism. We really enjoy the new LG OLED and look forward to the Dali Omnicons, Arcam SA35 and Chord cable installation soon. Many thanks all. Will certainly recommend RS Reading.

1 de março de 2026
logotipo da Richer Sounds - Reading

Resposta da Richer Sounds - Reading

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Avaliado com 5 de um total de 5 estrelas

Helpful staff nad good product

Helpful staff that listened to what my requirements were and offered me a few different options to try and find the right solution. The product that was recommended is working really well and was very easy to set up.

28 de fevereiro de 2026
logotipo da Richer Sounds - Reading

Resposta da Richer Sounds - Reading

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Avaliado com 5 de um total de 5 estrelas

James was very helpful at helping me…

James was very helpful at helping me pick out my new Tv. Great service, will be back!

4 de março de 2026
Avaliação não solicitada
logotipo da Richer Sounds - Reading

Resposta da Richer Sounds - Reading

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Avaliado com 5 de um total de 5 estrelas

As always

As always, excellent service from the Hi-fi experts.

25 de fevereiro de 2026
logotipo da Richer Sounds - Reading

Resposta da Richer Sounds - Reading

Thanks for your feedback, great to read you were happy with our service.

Avaliado com 5 de um total de 5 estrelas

The Richer Sounds website was easy to…

The Richer Sounds website was easy to navigate to find the correct product for me. Placing the order by phone to the Reading branch was simple and the goods arrived very quickly. All in all a satisfying shopping experience.

17 de fevereiro de 2026
logotipo da Richer Sounds - Reading

Resposta da Richer Sounds - Reading

Thanks for your kind review, we look forward to your next visit.

Avaliado com 5 de um total de 5 estrelas

We walked in and bought a new TV from…

We walked in and bought a new TV from them.
The team in the Reading store were very helpful. No hard sell, just genuine help and advice.
5 out of 5.

21 de fevereiro de 2026
logotipo da Richer Sounds - Reading

Resposta da Richer Sounds - Reading

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Avaliado com 5 de um total de 5 estrelas

Invaluable advice, great products, great price.

Went in with an open mind for a specific requirement. As usual the guys in Reading had several great options, and their advice and personal experience (matching my home setup) was so much more useful than buying over the internet. Ended up buying something I would have never considered, and they sound superb. The specific colour of speakers I wanted weren’t in stock, but they arrived at my house the next morning!

13 de fevereiro de 2026
logotipo da Richer Sounds - Reading

Resposta da Richer Sounds - Reading

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Avaliado com 5 de um total de 5 estrelas

Very helpful and friendly manager…

Very helpful and friendly manager answered all my questions

20 de fevereiro de 2026
logotipo da Richer Sounds - Reading

Resposta da Richer Sounds - Reading

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Avaliado com 5 de um total de 5 estrelas

Thanks to the knowledge of the store…

Thanks to the knowledge of the store staff, we were able to purchase a simple enough television that my 90 year old mother can manage. Ready for us very quickly and installed with expertise. Thank you

18 de fevereiro de 2026
logotipo da Richer Sounds - Reading

Resposta da Richer Sounds - Reading

Thank you for your 5 star review!

Avaliado com 4 de um total de 5 estrelas

Very helpful in store with advice…

Very helpful in store with advice regarding a tv bracket and surround sound system. Would have given 5 stars but the store were slow in contacting the installer they use to fit it in our house

18 de fevereiro de 2026
logotipo da Richer Sounds - Reading

Resposta da Richer Sounds - Reading

Thank you for your review, although huge apologies for the delay which was entirely avoidable. We have since spoken to the colleague who initially took the details, and arranged the relevant refresher training.

I do hope all is well with the system, although if I can be of any more help to you do get in touch..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Avaliado com 5 de um total de 5 estrelas

Great as always

Great as always. I've been a customer of Richer Sounds for many years. I have always purchased my home TV & home cinema products from them. The staff are always very polite and helpful. Their knowledge of the products are exceptional. You can even have a trial experience of home cinema. Nothing is too much trouble and great backup service as well.

24 de fevereiro de 2026
logotipo da Richer Sounds - Reading

Resposta da Richer Sounds - Reading

Thanks for your kind review, we look forward to your next visit.

Avaliado com 5 de um total de 5 estrelas

Simply the best

Great service as always

17 de fevereiro de 2026
logotipo da Richer Sounds - Reading

Resposta da Richer Sounds - Reading

Thank you for your 5 star review, it’s lovely to read your comments.

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