Richer Sounds - Romford Avaliações 

2.643
•
O TrustScore é 5 de um total de 5

4,9

73 Main Road, RM2 5EL Romford, GB

•

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Ws were having problems with sound (turntable via wired connected to Bose system and bluetooth to stereo headphones). Advice given by the staff and their product recommendations proved to be exce... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Was referred by a long supporter who has purchased sound systems for Richer Sounds for a number of years. Googled your site and found a clearance offer on a TV. It was clearly advertised with the adve... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

My intended purchase was no longer available. However great advice helped me make an informed decision to buy a different product, which was higher spec but barely any more expensive. Delivery was... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I phoned for advise on a new amplifier, gave my requirements to staff and straight away they recommended the Mission 778X, it arrived next day and wow the performance (especially at this price point)... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Loja de Hi-fi
  2. também em
  3. Loja de Eletrônicos
  4. Loja de Televisão

Escrito pela empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informações de contato

4,9

Excelente

O TrustScore é 5 de um total de 5

3 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Como esta empresa usa o Trustpilot

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4,9

Todas as avaliações

(2.643)

24.562 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Top service

I aways buy my audio/visual from Richer Sounds, not because of any price advantages but because of the service I receive, always friendly and helpful. Any request to listen to equipment is never too much trouble either. The free six year guarantee available on some items is very welcome too. Shopping here has/is always looked forward to.

11 de agosto de 2026
logotipo da Richer Sounds - Romford

Resposta da Richer Sounds - Romford

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Avaliado com 5 de um total de 5 estrelas

There product knowledge is first class

There product knowledge is first class. The projector arrived when they said it would. Free delivery with a 6 year guarantee. You cant go wrong.

8 de agosto de 2026
logotipo da Richer Sounds - Romford

Resposta da Richer Sounds - Romford

Thanks for your feedback, great to read you were happy with our service.

Avaliado com 5 de um total de 5 estrelas

Listened to what I already had and why…

Listened to what I already had and why I was replacing it, also that I had some idea of what I wanted. Directed me to other options that may be better but let me decide and showed me what I had already had in mind, at no time did I feel pressured, merely informed and advised. Once final decision was made, all admin was straightforward, delivery was exactly as planned and installation was simple. Very happy with the product and the service received.

7 de agosto de 2026
logotipo da Richer Sounds - Romford

Resposta da Richer Sounds - Romford

Thank you for your 5 star review, it’s lovely to read your comments.

Avaliado com 5 de um total de 5 estrelas

My Samsung super dooper TV broke down…

My Samsung super dooper TV broke down after 184 days. Because of the process going through Samsung repair I was without a TV. Thanks to Steve at Romford he loaned me a small one so I could continue watching my favourite TV. A regretful thank you to all at Romford store.

7 de agosto de 2026
logotipo da Richer Sounds - Romford

Resposta da Richer Sounds - Romford

Thanks for your feedback, great to read you were happy with our service.

Avaliado com 5 de um total de 5 estrelas

Honest advice when needed

Honest advice when needed, even when the item was not the most expensive. Listened to my requirements and guided me through the options. Delivery was good as DPD was there chosen service. Also upon receipt of my order I noticed that a cable was missing. The staff were apologetic and arranged one free of charge to arrive next day . Fantastic service and would definitely recommend them.

5 de agosto de 2026
logotipo da Richer Sounds - Romford

Resposta da Richer Sounds - Romford

Thank you for your wonderful feedback

Avaliado com 5 de um total de 5 estrelas

Excellent customer service

Excellent customer service , excellent advice received Johal is a real credit to the company. Thank you.

6 de julho de 2026
logotipo da Richer Sounds - Romford

Resposta da Richer Sounds - Romford

Thank you for your wonderful feedback

Avaliado com 5 de um total de 5 estrelas

The service in store is always great

The service in store is always great, super patient and friendly, always willing to help or explain

11 de agosto de 2026
logotipo da Richer Sounds - Romford

Resposta da Richer Sounds - Romford

Thanks for your feedback, great to read you were happy with our service.

Avaliado com 5 de um total de 5 estrelas

Staff at Richer Sounds are always…

Staff at Richer Sounds are always incredibly helpful and in my experience very knowledgeable about TV's and HiFi products.

3 de agosto de 2026
logotipo da Richer Sounds - Romford

Resposta da Richer Sounds - Romford

Thanks for your feedback, great to read you were happy with our service.

Avaliado com 5 de um total de 5 estrelas

Happy days

Very helpful staff good product pricing and delivery was first class many thanks

31 de julho de 2026
logotipo da Richer Sounds - Romford

Resposta da Richer Sounds - Romford

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Avaliado com 5 de um total de 5 estrelas

Romford Branch

Excellent professional service as always.
Friendly staff and helpful advice when selecting suitable product

30 de julho de 2026
logotipo da Richer Sounds - Romford

Resposta da Richer Sounds - Romford

Thanks for your great feedback and for supporting local business.

Avaliado com 5 de um total de 5 estrelas

Was given excellent advise over the…

Was given excellent advise over the telephone from the Romford branch. Decided to buy online and our new tv arrived the following morning. Fantastic!

29 de julho de 2026
logotipo da Richer Sounds - Romford

Resposta da Richer Sounds - Romford

Thanks for your great feedback and for supporting local business.

Avaliado com 5 de um total de 5 estrelas

Great full body sound

Great full body sound. The battery life seems bang on. Served by a very knowledgeable team. Got great advice. Super happy with my purchase.

27 de julho de 2026
logotipo da Richer Sounds - Romford

Resposta da Richer Sounds - Romford

Thanks for your kind review, we look forward to your next visit.

Avaliado com 5 de um total de 5 estrelas

Always the best place to buy your…

Always the best place to buy your speakers amps and TVs! Excellent staff, great prices and top quality service.

23 de julho de 2026
logotipo da Richer Sounds - Romford

Resposta da Richer Sounds - Romford

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Avaliado com 5 de um total de 5 estrelas

Spot on

Fast delivery, Great understanding of my needs and perfect solutions

26 de julho de 2026
logotipo da Richer Sounds - Romford

Resposta da Richer Sounds - Romford

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Avaliado com 5 de um total de 5 estrelas

Great named day delivery service.

Had difficulty paying because your system was down but was able to pay by debit card so placed my order ok and got excellent delivery service the next day. Having the named day service is very useful, I think you should advertise this more because it makes a big difference. Anyway, thanks Richer Sounds, I must be one of your oldest customers, I used to visit your original London Bridge Walk store in the early 80's and remember being served by Julian Richer so I've bought many things from you over the years. By the way, I'm very pleased with the PM6007 - fabulous amp.
Regards
Steve

26 de julho de 2026
logotipo da Richer Sounds - Romford

Resposta da Richer Sounds - Romford

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Avaliado com 1 de um total de 5 estrelas

First time and last time £2000 out of…

First time and last time £2000 out of pocket refused refund.

24 de julho de 2026
logotipo da Richer Sounds - Romford

Resposta da Richer Sounds - Romford

I was genuinely sorry to learn that you had experienced problems following making a purchase from us.

Having reviewed the matter in detail, and spoken with you directly, I know that there have been challenges in finding a solution that works for everyone initially, despite our efforts to resolve the issues you raised with the installation of the product via our contractor. Whilst in fairness we have offered either rectify these concerns or collect the television for a refund or exchange, I appreciate that there were some practical difficulties with the branch in arranging the next steps, for which I apologise of course.

I've since tried to contact you on a couple of occasions to discuss how you would like to proceed, but haven't managed to reach you. If you would still like to talk things through, please feel free to get in touch using the address below and I'll be happy to assist personally.

seniorcomplaintsteam@richersounds.com

Many thanks

Tom Griffiths
Head of Customer Experience
Richer Sounds

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