Richer Sounds - Romford Avaliações 

2.573
O TrustScore é 5 de um total de 5

4,9

73 Main Road, RM2 5EL Romford, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Had difficulty paying because your system was down but was able to pay by debit card so placed my order ok and got excellent delivery service the next day. Having the named day service is very usefu... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I went to Richer Sounds looking for a speaker cable for my '90s hi-fi. The gentleman who served me (whose name I've already forgotten!) was very knowledgeable, and showed me several options, outlining... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Always buy tv/audio from Richersounds. Prices are usually the cheapest and their staff are all experts unlike other tv outlets. 6 year guarantee is also a bonus. The staff at the Romford shop are all... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I have used Richer Sounds a number of times and always found them to be helpful and competitive. On one occasion a few years ago, I did have a TV fail and their 6 year guarantee proved invaluable, wit... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Loja de Hi-fi
  2. Loja de Eletrônicos
  3. Loja de Televisão

Escrito pela empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informações de contato

4,9

Excelente

O TrustScore é 5 de um total de 5

3 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.

Como esta empresa usa o Trustpilot

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4,9

Todas as avaliações

(2.573)

23.951 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

I have always shopped here for media…

I have always shopped here for media products. The staff are extremely helpful. They grabbed a ramp for my wheelchair and helped me in.
I dealt with a guy named Steve and he couldn't have done more for me. He gave great advice and recommendations that suit my needs and my budget. I would highly recommend shopping here for a really positive experience. Also there is a 6 or 7 year warrant on TVs which I needed to use some years back and I had my tv replaced having had it for 4 years. You can't ask more that that.

25 de maio de 2026
Avaliação não solicitada
logotipo da Richer Sounds - Romford

Resposta da Richer Sounds - Romford

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Avaliado com 5 de um total de 5 estrelas

The guys at romford are just the best

The guys at romford are just the best . Helpful friendly and have plenty of time for you . Keep up the good work guys and see you all soon 😊

18 de maio de 2026
logotipo da Richer Sounds - Romford

Resposta da Richer Sounds - Romford

Thanks for your feedback, great to read you were happy with our service.

Avaliado com 5 de um total de 5 estrelas

Always great to use a shop that have…

Always great to use a shop that have great knowledgeable staff. Bought many items over 40 years. Prices as well.

10 de maio de 2026
logotipo da Richer Sounds - Romford

Resposta da Richer Sounds - Romford

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Avaliado com 5 de um total de 5 estrelas

Richer sounds in Gidea Park are great

Richer sounds in Gidea Park are great. I wanted a tv for a visually impaired relative with a voice controlled remote so it was good to actually be able to speak to someone to discuss options. The TV recommended is perfect. I would urge anyone after Tv Hi Fi etc to go have a chat rather than blindly order on the internet. You will be really impressed with the range of goods and knowledge of staff.

3 de maio de 2026
logotipo da Richer Sounds - Romford

Resposta da Richer Sounds - Romford

Thanks for your great feedback and for supporting local business.

Avaliado com 5 de um total de 5 estrelas

Bought a pro-ject turntable

I had a minor issue with a creased up turntable mat, however a manager reached out to me and resolved the issue as a matter of urgency and delivered a new upgraded mat as way of apology, (which was a factory packing issued and not the store) Fantastic company and massive thank you to Tom and of course Steve who sold me the item.

14 de maio de 2026
logotipo da Richer Sounds - Romford

Resposta da Richer Sounds - Romford

I was genuinely concerned to read your feedback and offer my sincere apologies. Having investigated, and listened to the call in question, I agree it should have been handled a lot differently.

The colleague concerned is indeed a long serving one, with a good record, but your issues highlight that even with the best will in the world we can still get things wrong. I have since spoken to them directly and, along with the store manager, will ensure lessons are learnt as well as raising the issue of the creased mat directly with the supplier.

Having since spoken to resolve this I’d like to thank you publicly for your understanding and patience and offer our sincere apologies once again.

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Avaliado com 5 de um total de 5 estrelas

Good company .I’m not a hi fi purist…

Good company .I’m not a hi fi purist ,that means I have a Ltd budget for equipment , but I try and buy quality for what I can afford . They offer good advice ,quality and value imho.

14 de maio de 2026
logotipo da Richer Sounds - Romford

Resposta da Richer Sounds - Romford

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Avaliado com 5 de um total de 5 estrelas

Romford store accolade

Visited the Romford/Gidea Park store for advice on a replacement CD player for our music appreciation group based at Hornchurch Library and as expected I received excellent service and good advice bearing in mind our limited financial budget. Thanks to Graham for his friendly and competent advice and assistance in the store.

7 de maio de 2026
logotipo da Richer Sounds - Romford

Resposta da Richer Sounds - Romford

Thank you for your 5 star review, it’s lovely to read your comments.

Avaliado com 5 de um total de 5 estrelas

Purchased one day delivered the next, excellent.

I went to buy a new record deck but was undecided on which one to buy, all my questions were answered by the shop manager. All the discounts were taken off the purchase price without asking and we were told it could be 4 to 5 days for delivery. Delivery came the next day, the shop staff were very helpful and extremely efficient.

12 de maio de 2026
logotipo da Richer Sounds - Romford

Resposta da Richer Sounds - Romford

Thank you for your 5 star review!

Avaliado com 4 de um total de 5 estrelas

Knowledgeable member of staff

Knowledgeable member of staff. Really pleased with items purchased. Disappointed the items were not available to take away but were instead delivered the next day free of charge including some cable free of charge. Had to remind the salesman to deduct £10 for being a V.I.P. member.

1 de maio de 2026
logotipo da Richer Sounds - Romford

Resposta da Richer Sounds - Romford

Thanks for your feedback, it's good to hear your experience was positive overall but wed appreciate you taking the time to let us know where things could have been improved, and will of course focus on those going forward.

Should you need any help of course, feel free to get in touch via the below address..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Avaliado com 5 de um total de 5 estrelas

Very helpful member of staff

Very helpful member of staff, had the item sent to me direct from another branch.

18 de janeiro de 2026
logotipo da Richer Sounds - Romford

Resposta da Richer Sounds - Romford

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Avaliado com 5 de um total de 5 estrelas

Very helpful staff

Very helpful staff. Excellent knowledge.

Even offered free delivery, then explained its best to accept because if the product is damaged in transit, it’s down to them.

27 de abril de 2026
logotipo da Richer Sounds - Romford

Resposta da Richer Sounds - Romford

Thanks for your 5 star review, we look forward to seeing you again next time

Avaliado com 5 de um total de 5 estrelas

Great customer care online team that went…

Great customer care team that went beyond the usual expectations. Good priced product with long warranty. Delivery service was reliable and kept us informed of the delivery time

24 de abril de 2026
logotipo da Richer Sounds - Romford

Resposta da Richer Sounds - Romford

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

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