Richer Sounds - Southampton Avaliações 

2.650
O TrustScore é 5 de um total de 5

4,9

77 London Road, SO15 2AA Southampton, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Been buying TV`s and sound equipment from Richer Sounds in Southampton for over 25 years now - never go anywhere else. Always great service, prices and above all product knowledge on each of the prod... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I reserved a Denon tuner/cd player, M41-DAB, which was listed as a clearance item. The response from the Southampton store was quick and I was phoned the next morning and told about the condition of t... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Prompt and very helpful service from staff. Ordered 2 Pure Dab+ Radios on Sunday via normal, not paid for, delivery and they arrived by DPD on the following day!! I have always found Richer Sounds in... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I called in as I happened to be near the Southampton store, after considering a sub woofer for some while. Ben was terrifically helpful, not pushy, but after checking my needs and current set-up, reco... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Loja de Hi-fi
  2. Loja de Eletrônicos
  3. Loja de Televisão

Escrito pela empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informações de contato

4,9

Excelente

O TrustScore é 5 de um total de 5

3 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

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4,9

Todas as avaliações

(2.650)

24.376 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Very easy to order

Very easy to order, and the bonus was U actually was able to talk to someone.

11 de junho de 2026
logotipo da Richer Sounds - Southampton

Resposta da Richer Sounds - Southampton

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Avaliado com 5 de um total de 5 estrelas

Bought a second budget DVD player for…

Bought a second budget DVD player for another room as we were so pleased with the first. The local branch actually called you when the item arrives for collection. Top service as always.

10 de junho de 2026
logotipo da Richer Sounds - Southampton

Resposta da Richer Sounds - Southampton

Thank you for your 5 star review!

Avaliado com 5 de um total de 5 estrelas

Great service from Southampton

Great service from Southampton. I walked in thinking of buying one amp and walk out with another the Taga Harmony. Really appreciated the advice and service from Marc and it's a great piece of kit. I might have to look at speakers next...

8 de junho de 2026
logotipo da Richer Sounds - Southampton

Resposta da Richer Sounds - Southampton

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Avaliado com 5 de um total de 5 estrelas

Your staff were very polite and…

Your staff were very polite and efficient

7 de junho de 2026
logotipo da Richer Sounds - Southampton

Resposta da Richer Sounds - Southampton

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Avaliado com 5 de um total de 5 estrelas

Great product

Great product, great price and great service!

5 de junho de 2026
logotipo da Richer Sounds - Southampton

Resposta da Richer Sounds - Southampton

Thank you for your wonderful feedback

Avaliado com 5 de um total de 5 estrelas

Very satisfied customer experience

I pre-ordered a new Samsung television order online but arranged to collect it from my local store in Southampton. Whilst the television took longer to reach their warehouse from Samsung than I was told I appreciate that this was outside of Richer Sounds control. I was contacted when it was ready to collect and was very happy with the friendliness and professionalism of the staff, particularly James, when I arrived to pick it up. He also helped carry it to my car and paid my car parking fee immediately without question. Overall an excellent customer experience and I am happy to have signed up as a VIP member.

4 de junho de 2026
logotipo da Richer Sounds - Southampton

Resposta da Richer Sounds - Southampton

Thanks for your kind review, we look forward to your next visit.

Avaliado com 5 de um total de 5 estrelas

Service at its Very Best from Richer Sounds

What a fantastic buying experience from Richer Sounds, Southampton store. Expertise, customer friendly and genuine intent to satisfy the couple of questions I had, prior to making the purchase. I received my delivery next day and am absolutely thrilled with the Denon mini Hi-Fi and Fyne Audio speakers. Kudos to Paul who couldn't have been more helpful. Good old fashioned customer service at its very best.

1 de junho de 2026
logotipo da Richer Sounds - Southampton

Resposta da Richer Sounds - Southampton

Thank you for your wonderful feedback

Avaliado com 5 de um total de 5 estrelas

Helpful

Quick, efficient service
Friendly, helpful staff

31 de maio de 2026
logotipo da Richer Sounds - Southampton

Resposta da Richer Sounds - Southampton

Thank you for your wonderful feedback

Avaliado com 5 de um total de 5 estrelas

Great Place, Amazing Staff

I was helped by Tom and Rob today - they steered me towards buying quality speakers I am very happy with. Very friendly, amazing customer service. Without their help I would have bought something I would have been less happy with. I will definitely buy from them over ordering online whenever possible.

6 de junho de 2026
Avaliação não solicitada
logotipo da Richer Sounds - Southampton

Resposta da Richer Sounds - Southampton

Thanks for your 5 star review, we look forward to seeing you again next time

Avaliado com 5 de um total de 5 estrelas

TV purchase made easy.

Helpful, knowledgeable staff with good products available in stock.
Great delivery service included in the very competitive price.

29 de maio de 2026
logotipo da Richer Sounds - Southampton

Resposta da Richer Sounds - Southampton

Thank you for your 5 star review, it’s lovely to read your comments.

Avaliado com 5 de um total de 5 estrelas

Richers at Southampton look after their customers …

Richers at Southampton helpfully explained how my delivery to the Isle of Wight was going to be managed and what would happen when.
Unfortunately the item was slightly damaged in transit but my options were helpful and they sorted things out for me.
Staff were friendly over the phone and I had a good experience, no hesitation in buying from them again.

29 de maio de 2026
logotipo da Richer Sounds - Southampton

Resposta da Richer Sounds - Southampton

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Avaliado com 5 de um total de 5 estrelas

Excellent service.

I visited the branch in Southampton to collect a portable cd player. The staff where excellent in helping me sort out the Bluetooth connection, unfortunately it did not work, so I was given a full refund of my payment.

28 de maio de 2026
logotipo da Richer Sounds - Southampton

Resposta da Richer Sounds - Southampton

Thank you for your 5 star review, it’s lovely to read your comments.

Avaliado com 4 de um total de 5 estrelas

The member of staff was knowledgeable…

The member of staff was knowledgeable and helpful it made choosing the right items easy and straightforward, very happy with the whole experience including the promotion delivery

27 de maio de 2026
logotipo da Richer Sounds - Southampton

Resposta da Richer Sounds - Southampton

Thanks so much for letting us know that the team were able to make things easy and that you were happy with your overall experience.

If there’s anything more we could have done to earn that fifth star, we’d really appreciate the feedback. And if we can help further at any stage, please get in touch..

seniorcomplaintsteam@richersounds.com

Many thanks
The Richer Sounds team

Avaliado com 5 de um total de 5 estrelas

Excellent service from the initial…

Excellent service from the initial telephone conversation with Tom in the Southampton branch, through to collection in store when Rob kindly allowed me to unbox and check the DVD functionality before I left.

2 de junho de 2026
Avaliação não solicitada
logotipo da Richer Sounds - Southampton

Resposta da Richer Sounds - Southampton

Thanks for your kind review, we look forward to your next visit.

Avaliado com 4 de um total de 5 estrelas

I didn't want to go into the store as…

I didn't want to go into the store as there was a special promo that would end that eve, However, there was lots of useful info about the product online!! So jumped at the chance to buy the turntable. I was kept informed re delivery which thankfully was Royal Mail so no issues there. All in all very happy with my experience.

26 de maio de 2026
logotipo da Richer Sounds - Southampton

Resposta da Richer Sounds - Southampton

Thanks for taking the time to leave your review. It’s great to hear the online information helped you choose the right turntable and that delivery went smoothly with clear updates.

We really appreciate your feedback and hope you enjoy your new purchase.

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

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