Richer Sounds - Southgate Avaliações 

1.479
•
O TrustScore é 5 de um total de 5

4,9

157-159 High Street, N14 6BP London, GB

•

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I cannot fault Richer Sounds in Southgate or their approach to customer service. They have bent over backwards to help resolve a problem with my vinyl player and Dan was an absolute superstar. He li... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Very helpful staff on phone call regarding my purchase. Knew exactly the product I was enquiring about and the sale went through seamlessly. Have used Richer Sounds before and the standard of employee... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Recently bought LG OLED48C54LA after popping in to see the various Tv's. A great choice which was recommended by the guys in Southgate. Excellent service, outstanding service ,very helpful and next da... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

We’ve bought a few tv’s from Richer Sounds, Southgate and have been served by Dan. We’ve always received fantastic customer service and expert advice. The staff here are knowledgeable and the p... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Loja de Hi-fi
  2. também em
  3. Loja de Eletrônicos
  4. Loja de Televisão

Escrito pela empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informações de contato

4,9

Excelente

O TrustScore é 5 de um total de 5

1 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

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4,9

Todas as avaliações

(1.479)

24.593 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Very helpful staff

Very helpful staff! Demonstated several speakers for me to compare.

18 de fevereiro de 2026
logotipo da Richer Sounds - Southgate

Resposta da Richer Sounds - Southgate

Thanks for your feedback, great to read you were happy with our service.

Avaliado com 5 de um total de 5 estrelas

Dan was very knowledgeable and helpful…

Dan was very knowledgeable and helpful in my choice of TV for existing g leads and figments.

14 de fevereiro de 2026
logotipo da Richer Sounds - Southgate

Resposta da Richer Sounds - Southgate

Thanks for your feedback, great to read you were happy with our service.

Avaliado com 5 de um total de 5 estrelas

Hi-fi purchase

Excellent support and guidance regarding our hi-fi requirements by the Store Manager.
Speedy delivery follow up ahead of initial expectation.

13 de fevereiro de 2026
logotipo da Richer Sounds - Southgate

Resposta da Richer Sounds - Southgate

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Avaliado com 5 de um total de 5 estrelas

Outstanding service!

From the moment I called the store, the guy who answered, I think his name was Matt, couldn't have been any more helpful. In this day of unhelpful online purchasing, this was a breath of fresh air!
Great advice and service!
I'll definitely be using Richer Sounds for any of my tech purchases in future.
Keep up the good work!

12 de fevereiro de 2026
logotipo da Richer Sounds - Southgate

Resposta da Richer Sounds - Southgate

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Avaliado com 5 de um total de 5 estrelas

Competitive price-Superfast Delivery-Best Warranty

Ordered a Hisense 55 inch Smart TV. Got it delivered the next day. Best Price with 6 year warranty. All staff from the sales to delivery very courteous and helpful all along the process.

9 de fevereiro de 2026
logotipo da Richer Sounds - Southgate

Resposta da Richer Sounds - Southgate

Thanks for your great feedback and for supporting local business.

Avaliado com 5 de um total de 5 estrelas

What fantastic customer service.

After deciding to head to richer sounds in Southgate. My wife and I received fantastic service from Mak. He listened to our wants and budget. Selected the perfect TV. Unboxed and checked the tv was fully working before we left the shop. And I forget to mention he stayed almost an hour after closing. What dedication. If only I could find staff for my business with his dedication.

8 de fevereiro de 2026
logotipo da Richer Sounds - Southgate

Resposta da Richer Sounds - Southgate

Thank you for your 5 star review!

Avaliado com 5 de um total de 5 estrelas

I spoke with Mak at the Southgate…

I spoke with Mak at the Southgate branch. He was helpful, direct and provided me with all the information and advice I needed, so the next day I called back and purchased our 55" TCL P7K-UK QLED TV for less than I imagined I'd need to pay for such a great TV.

4 de fevereiro de 2026
logotipo da Richer Sounds - Southgate

Resposta da Richer Sounds - Southgate

Thanks for your kind review, we look forward to your next visit.

Avaliado com 5 de um total de 5 estrelas

Excellent company - as always!

What can I say! Richer Sounds - what an excellent company in all ways. They have vast selection, competative prices, knowledgable, approachable and friendly staff and nothing is too much for them. They are always our go to store. Bought a TV and Soundbar this time. Thank you Richer Sounds.

2 de fevereiro de 2026
logotipo da Richer Sounds - Southgate

Resposta da Richer Sounds - Southgate

Thank you for your 5 star review, it’s lovely to read your comments.

Avaliado com 5 de um total de 5 estrelas

Exceptional service and efficiency.

I want to thank Richer Sounds Southgate branch for their superb service from quoting on the Chord Odyssey X speaker cables to my required length, the swift order & delivery, the terminals prep and fitment of banana plugs. Many thanks to Mak the deputy manager, Ali the manager and his team for their exceptionally helpful, friendly and efficient service from start to finish. They are all of course very knowledgeable about the products and give you honest advice.
I've been a longtime fan of Richer Sounds since Julian Richer had the London Bridge shop and the service then when I first bought my set of HiFi separates some 40 years ago was first class, just as it has always been over the years, and again recently from my experience at the Southgate branch.
My go to branch for any HiFi or TV requirements.
It's always worth checking with your local Richer Sounds store when looking for any Hifi, TVs or associated accessories. I found the team have always been brilliant, helpful, friendly, enthusiastic and they will always do their best for you as their valued customer.

7 de fevereiro de 2026
Avaliação não solicitada
logotipo da Richer Sounds - Southgate

Resposta da Richer Sounds - Southgate

Thanks for your kind review, we look forward to your next visit.

Avaliado com 5 de um total de 5 estrelas

Excellent service from the Southgate…

Excellent service from the Southgate branch.
I only bought a small tv this time but Mak went the extra mile! Very happy with his recommendation.

3 de fevereiro de 2026
logotipo da Richer Sounds - Southgate

Resposta da Richer Sounds - Southgate

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Avaliado com 5 de um total de 5 estrelas

Helpful in choosing from the various…

Helpful in choosing from the various options available and sensible in correcting when issues arise

2 de fevereiro de 2026
logotipo da Richer Sounds - Southgate

Resposta da Richer Sounds - Southgate

Thanks for your 5 star review, we look forward to seeing you again next time

Avaliado com 5 de um total de 5 estrelas

Very prompt responses.

Very prompt responses.

Delivery messaging a little confusing as getting updates from DPD saying I'll have my parcel 'today' etc but I was picking up from store. Didn't need delivery updates as I was collecting from store.

2 de fevereiro de 2026
logotipo da Richer Sounds - Southgate

Resposta da Richer Sounds - Southgate

Thanks for your kind review, we look forward to your next visit.

Avaliado com 5 de um total de 5 estrelas

Great service

Great customer care and support is why this is my go to store for audio Equipment. Price competitive.

31 de janeiro de 2026
logotipo da Richer Sounds - Southgate

Resposta da Richer Sounds - Southgate

Thanks for your great feedback and for supporting local business.

Avaliado com 5 de um total de 5 estrelas

Knowledgeable and Reliable

Great advice. Time taken to listen to our needs so we got the system that would suit us.

18 de dezembro de 2025
logotipo da Richer Sounds - Southgate

Resposta da Richer Sounds - Southgate

Thank you for your 5 star review, it’s lovely to read your comments.

Avaliado com 5 de um total de 5 estrelas

Brilliant Service.

Brilliant Service.
Very helpful and knowledgeable staff.
Kindly sorted out our problem to our satisfaction.
Very grateful.

28 de janeiro de 2026
logotipo da Richer Sounds - Southgate

Resposta da Richer Sounds - Southgate

Thanks for your 5 star review, we look forward to seeing you again next time

Avaliado com 1 de um total de 5 estrelas

Couldn’t care less service

I’ve just returned from Richer Sounds in Southgate where an east European lady treated me to some excellent “ couldn’t care less if I get a sale or not” attitude. She stood with her arms folded, her head tilted sideways in a more than bored fashion and gave me one word answers to my questions. Suffice to say I left the store and I’ll never go in a Richer Sounds again.

4 de fevereiro de 2026
Avaliação não solicitada
logotipo da Richer Sounds - Southgate

Resposta da Richer Sounds - Southgate

I was most concerned to read of your experience which sounds extremely unusual, and offer my apologies of course. Please can you get in touch with me directly so that I can investigate urgently?

seniorcomplaintsteam@richersounds.com

Hope to hear from you soon.

Tom Griffiths
Head of Customer Experience
Richer Sounds

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