Richer Sounds - Southgate Avaliações 

1.445
O TrustScore é 5 de um total de 5

4,9

157-159 High Street, N14 6BP London, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Been shopping with richer sounds since the late 80’s, always experiencing excellent customer service. My streamer developed a fault after 5 years service which could not be fixed. The steamer w... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I’ve been a HiFi enthusiast since the seventies and own a pretty top end system. When my CD player began to fail the tech service dept at Naim pointed me towards a CD transporter which they told m... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I have nothing but great things to say about Richer sounds. My first proper hifi system and from initially going into store and listening to multiple setups through to delivery, nothing was too much e... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Just wanted to say Daniel at Richer Sounds, Southgate brunch was very helpful when I bought Denon avc x 4800 receiver and speaker package. Gave me a great deal and arranged delivery. I am also very ha... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Loja de Hi-fi
  2. Loja de Eletrônicos
  3. Loja de Televisão

Escrito pela empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informações de contato

4,9

Excelente

O TrustScore é 5 de um total de 5

1 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

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4,9

Todas as avaliações

(1.445)

23.803 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Exceptional service and efficiency.

I want to thank Richer Sounds Southgate branch for their superb service from quoting on the Chord Odyssey X speaker cables to my required length, the swift order & delivery, the terminals prep and fitment of banana plugs. Many thanks to Mak the deputy manager, Ali the manager and his team for their exceptionally helpful, friendly and efficient service from start to finish. They are all of course very knowledgeable about the products and give you honest advice.
I've been a longtime fan of Richer Sounds since Julian Richer had the London Bridge shop and the service then when I first bought my set of HiFi separates some 40 years ago was first class, just as it has always been over the years, and again recently from my experience at the Southgate branch.
My go to branch for any HiFi or TV requirements.
It's always worth checking with your local Richer Sounds store when looking for any Hifi, TVs or associated accessories. I found the team have always been brilliant, helpful, friendly, enthusiastic and they will always do their best for you as their valued customer.

7 de fevereiro de 2026
Avaliação não solicitada
logotipo da Richer Sounds - Southgate

Resposta da Richer Sounds - Southgate

Thanks for your kind review, we look forward to your next visit.

Avaliado com 5 de um total de 5 estrelas

Excellent service from the Southgate…

Excellent service from the Southgate branch.
I only bought a small tv this time but Mak went the extra mile! Very happy with his recommendation.

3 de fevereiro de 2026
logotipo da Richer Sounds - Southgate

Resposta da Richer Sounds - Southgate

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Avaliado com 5 de um total de 5 estrelas

Helpful in choosing from the various…

Helpful in choosing from the various options available and sensible in correcting when issues arise

2 de fevereiro de 2026
logotipo da Richer Sounds - Southgate

Resposta da Richer Sounds - Southgate

Thanks for your 5 star review, we look forward to seeing you again next time

Avaliado com 5 de um total de 5 estrelas

Very prompt responses.

Very prompt responses.

Delivery messaging a little confusing as getting updates from DPD saying I'll have my parcel 'today' etc but I was picking up from store. Didn't need delivery updates as I was collecting from store.

2 de fevereiro de 2026
logotipo da Richer Sounds - Southgate

Resposta da Richer Sounds - Southgate

Thanks for your kind review, we look forward to your next visit.

Avaliado com 5 de um total de 5 estrelas

Great service

Great customer care and support is why this is my go to store for audio Equipment. Price competitive.

31 de janeiro de 2026
logotipo da Richer Sounds - Southgate

Resposta da Richer Sounds - Southgate

Thanks for your great feedback and for supporting local business.

Avaliado com 5 de um total de 5 estrelas

Knowledgeable and Reliable

Great advice. Time taken to listen to our needs so we got the system that would suit us.

18 de dezembro de 2025
logotipo da Richer Sounds - Southgate

Resposta da Richer Sounds - Southgate

Thank you for your 5 star review, it’s lovely to read your comments.

Avaliado com 5 de um total de 5 estrelas

Brilliant Service.

Brilliant Service.
Very helpful and knowledgeable staff.
Kindly sorted out our problem to our satisfaction.
Very grateful.

28 de janeiro de 2026
logotipo da Richer Sounds - Southgate

Resposta da Richer Sounds - Southgate

Thanks for your 5 star review, we look forward to seeing you again next time

Avaliado com 1 de um total de 5 estrelas

Couldn’t care less service

I’ve just returned from Richer Sounds in Southgate where an east European lady treated me to some excellent “ couldn’t care less if I get a sale or not” attitude. She stood with her arms folded, her head tilted sideways in a more than bored fashion and gave me one word answers to my questions. Suffice to say I left the store and I’ll never go in a Richer Sounds again.

4 de fevereiro de 2026
Avaliação não solicitada
logotipo da Richer Sounds - Southgate

Resposta da Richer Sounds - Southgate

I was most concerned to read of your experience which sounds extremely unusual, and offer my apologies of course. Please can you get in touch with me directly so that I can investigate urgently?

seniorcomplaintsteam@richersounds.com

Hope to hear from you soon.

Tom Griffiths
Head of Customer Experience
Richer Sounds

Avaliado com 5 de um total de 5 estrelas

Always put the customer experience…

Always put the customer experience front and centre. No hard sell. Prices are great and love the experience of shopping in richer sounds - they've been great for me since student days back in the late 90's.

28 de janeiro de 2026
logotipo da Richer Sounds - Southgate

Resposta da Richer Sounds - Southgate

Thank you for your 5 star review!

Avaliado com 5 de um total de 5 estrelas

Görevli arkadaş Hudson çok yardımcı…

Görevli arkadaş Hudson çok yardımcı oldu ve 55 inch TV aldık. Çok kibar ve profesyonel di.urunumuzu vaktinde söz verdiği gibi zamanında ulaştırdı.
Teşekkürler

17 de janeiro de 2026
logotipo da Richer Sounds - Southgate

Resposta da Richer Sounds - Southgate

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Avaliado com 5 de um total de 5 estrelas

Best Store Sales Experience In Years

Daniel the sales manager who served me a set up the demo room, went through the different options and spent time explaining everything, fully understanding my brief. He managed the other customers expectations into waiting times while he continued to help me. Put together the package and leant shop demo unit while awaiting delivery of my brand new equipment, which arrived in two days. It was truly rare experience these days to get such totally satisfying service end to end. A on top was very, very pleased with the equipment purchased.

25 de janeiro de 2026
Avaliado com 5 de um total de 5 estrelas

Very pleased with the service I…

Very pleased with the service I received.The sales assistant was patient, informative and nothing was too much trouble.I bought a great streaming unit , yours a happy customer. I won't hesitate to return.

21 de janeiro de 2026
logotipo da Richer Sounds - Southgate

Resposta da Richer Sounds - Southgate

Thank you for your wonderful feedback

Avaliado com 5 de um total de 5 estrelas

Southgate London store- Hugely professional

Visited the Southgate London store in pursuit of specific Samsung TV model. Store manager, Ali, was very helpful and demoed the model TV I was looking for for. Good customer service experience.

10 de janeiro de 2026
Avaliação não solicitada
logotipo da Richer Sounds - Southgate

Resposta da Richer Sounds - Southgate

Thanks for your 5 star review, we look forward to seeing you again next time

Avaliado com 5 de um total de 5 estrelas

Southgate Richer Sounds

Hudson was very patient with me as I am not techy and he went to alot of effort to demonstrate the sound and ease of the turntable I bought. All the staff in the Southgate branch were very helpful and pleasant. Only downside was the parking.

14 de janeiro de 2026
logotipo da Richer Sounds - Southgate

Resposta da Richer Sounds - Southgate

Thank you for your wonderful feedback

Avaliado com 5 de um total de 5 estrelas

Buying a TV

We had some helpful advice about a 43 inch TV, especially the sound. We spoke to two assistants at different times and they were both very knowledgeable.
Angela

9 de janeiro de 2026
logotipo da Richer Sounds - Southgate

Resposta da Richer Sounds - Southgate

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

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