Richer Sounds - Stockport Avaliações 

2.434
O TrustScore é 5 de um total de 5

4,9

58 Lower Hillgate, SK1 3AL Stockport, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

We went to the Stockport store to have a look for a new television, the staff were really helpful. No pressure to buy, just good honest advice. Once we had made our choice delivery was arranged for a... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Richer Sounds Stockport John and Mathew I got the best service I have ever had so helpful, knowledgeable about the product and willing to help no matter what. I also want to mention Keeran from Cus... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Personal service and proper advice about what we wanted. No overselling. Knowledgeable staff who also helped out over the phone with the TV set up.

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Chris from the Stockport branch was friendly, very knowledgeable and knew all about what speakers would be best paired with my stereo amp. After discussing my requirements and budget he recommended... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Loja de Hi-fi
  2. Loja de Eletrônicos
  3. Loja de Televisão

Escrito pela empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informações de contato

4,9

Excelente

O TrustScore é 5 de um total de 5

2 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.

Como esta empresa usa o Trustpilot

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4,9

Todas as avaliações

(2.434)

24.686 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Stockport Richer Sounds were wonderful

I bought a denon midi system and a few days later wanted to upgrade and the process was so easy with staff at Stockport Richer Sounds esp Tom. I will use them again in preference to other outlets.
Thanks

13 de junho de 2026
logotipo da Richer Sounds - Stockport

Resposta da Richer Sounds - Stockport

Thank you for your 5 star review, it’s lovely to read your comments.

Avaliado com 5 de um total de 5 estrelas

They were very informative And helpful

They were very informative And helpful. I eventually decided to purchase an LG C5 TV. I find it very easy to search for programs & access apps & to stream my favourite movies etc I would highly recommend many thanks richer sounds Stockpot

13 de junho de 2026
logotipo da Richer Sounds - Stockport

Resposta da Richer Sounds - Stockport

Thanks for your kind review, we look forward to your next visit.

Avaliado com 4 de um total de 5 estrelas

Had to wait a while for the productOverall good service

Had to wait a while for the product. Had to ring shop 3 times enquiring.
Good service overall

12 de junho de 2026
logotipo da Richer Sounds - Stockport

Resposta da Richer Sounds - Stockport

Thanks for taking the time to leave your review although I’m sorry you had to wait longer than expected and needed to chase things up which is not ideal. It’s good to hear the service overall was still positive, but of course we’ll share your feedback with the store to review where we could have improved.

Many thanks
Customer Experience Team

Avaliado com 5 de um total de 5 estrelas

We called in to buy a soundbar

We called in to buy a soundbar, item wasn't in stock in the store. The member of staff, said it could be delivered next day to our house free of charge and then we asked a question about our cable needs and the member of staff again answered this question with promptly and efficiently.

11 de junho de 2026
logotipo da Richer Sounds - Stockport

Resposta da Richer Sounds - Stockport

Thank you for your wonderful feedback

Avaliado com 5 de um total de 5 estrelas

Great prices

Great prices, advice, really helpful and carried out to the car.

11 de junho de 2026
logotipo da Richer Sounds - Stockport

Resposta da Richer Sounds - Stockport

Thank you for your 5 star review!

Avaliado com 5 de um total de 5 estrelas

First class service

Clear website. Good communication when I wanted to collect my tv. Carried the tv to my car for me. All round a first class service. Thank you.

8 de junho de 2026
logotipo da Richer Sounds - Stockport

Resposta da Richer Sounds - Stockport

Thank you for your 5 star review, it’s lovely to read your comments.

Avaliado com 5 de um total de 5 estrelas

Go the extra mile

Very helpful, knowledgeable staff. Also willing to look at alternative providers and what they were offering - but I stayed with Richer Sounds because of the personal service (and great 6 year guarantee).

5 de junho de 2026
logotipo da Richer Sounds - Stockport

Resposta da Richer Sounds - Stockport

Thank you for your wonderful feedback

Avaliado com 5 de um total de 5 estrelas

Great advice and service

Knowledgeable, helpful advice in store followed by prompt delivery. What was even better is that the first TV delivered was damaged, but it was replaced the next day. Excellent service, thank you.

7 de junho de 2026
logotipo da Richer Sounds - Stockport

Resposta da Richer Sounds - Stockport

Thanks for your 5 star review, we look forward to seeing you again next time

Avaliado com 5 de um total de 5 estrelas

Staff were very helpful

Staff were very helpful, patient and listened to what was important to me in choosing a TV. Three visits and discussions.

6 de junho de 2026
logotipo da Richer Sounds - Stockport

Resposta da Richer Sounds - Stockport

Thank you for your wonderful feedback

Avaliado com 5 de um total de 5 estrelas

Helpful and knowledgeable staff

Helpful and knowledgeable staff. I needed to discuss my purchase which I could not do if I bought online. It is much better to talk to someone when buying something technical. This is lost with online shopping. Also, the price was no more than buying online.

4 de junho de 2026
logotipo da Richer Sounds - Stockport

Resposta da Richer Sounds - Stockport

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Avaliado com 4 de um total de 5 estrelas

Your colleague explained the options…

Your colleague explained the options and relative benefits before I purchased a speaker. The only problem is that I’m 79 yrs and struggle with technology. It would have been very helpful to have a demonstration of setup. It’s taken me several days to get it working and I’m still learning. I did ring in a day or so after purchase and the young man was very helpful to get me started.

4 de junho de 2026
logotipo da Richer Sounds - Stockport

Resposta da Richer Sounds - Stockport

Thanks for taking the time to leave your review. I’m sorry the setup proved a bit tricky, but I’m glad we could help over the phone.

If you need any further help getting the most from it of course, please don’t hesitate to get in touch, we’re always happy to assist.

seniorcomplaintsteam@richersounds.com

The Richer Sounds team

Avaliado com 5 de um total de 5 estrelas

Great service from Stockport

Great service from Stockport. Ordered TV over the phone and was given a VIP discount and offered free next day delivery and 6 year guarantee. I recently purchased an AVR from the same branch and received great advice and service from the friendly and knowledgeable staff.

Just a pity that their courier of choice does not have the same level of service or professionalism.

4 de junho de 2026
logotipo da Richer Sounds - Stockport

Resposta da Richer Sounds - Stockport

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Avaliado com 5 de um total de 5 estrelas

Great customer service- extensive…

Great customer service- extensive knowledge of the products and great friendly approach. All the staff in the Stockport branch were great!

3 de junho de 2026
logotipo da Richer Sounds - Stockport

Resposta da Richer Sounds - Stockport

Thank you for your wonderful feedback

Avaliado com 5 de um total de 5 estrelas

Samsung TV Purchase

We purchased a Samsung Oled TV. Matt looked after us during the process and was very helpful and informative. I have also spoken post sales to Nate regarding Samsung redemption offer and warranty and he was also showed the same level of customer service. I would definitely recommend this shop.

3 de junho de 2026
logotipo da Richer Sounds - Stockport

Resposta da Richer Sounds - Stockport

Thank you for your wonderful feedback

Avaliado com 5 de um total de 5 estrelas

Good advice…

I bought a new cartridge for my turntable but wasn't sure if my choice was a comparable one. The staff were very helpful and l ordered the cartridge which turned up quickly. For peace of mind I was offered a replacement if the part didn't work. It did and I'm very happy with it. Competitive price too!

2 de junho de 2026
logotipo da Richer Sounds - Stockport

Resposta da Richer Sounds - Stockport

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

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