Richer Sounds - Telesales Avaliações 

7.288
O TrustScore é 5 de um total de 5

4,9

3 Stainburn Rd, Openshaw, M11 2DN Manchester, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Superb Speakers and a great purchase made all the easier by the sales assistant whose name I forget. My sincere thanks to him. This purchase replaces a pair of speakers that are over ten years old and... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I ordered my LG TV LG43QNED71B6B from Richer Sounds using their telephone order line due to having a voucher to use. The sales person was very helpful and made the ordering process seamless. The TV... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Needed a surround sound system to improve the performance of my new TV for movies so approached Richer Sounds again. Decided to use their telesales this time to save me a trip to the local store. The... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Once again RS you have excelled on price and delivery times, I ended up paying for next day delivery because we realised we would not be at home later in the week. Box arrived damaged and soon found t... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Loja de Hi-fi
  2. Loja de Eletrônicos
  3. Loja de Televisão

Escrito pela empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informações de contato

  • 3 Stainburn Rd, Openshaw, M11 2DN, Manchester, Reino Unido

  • 0333 900 0093

4,9

Excelente

O TrustScore é 5 de um total de 5

7 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

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Como esta empresa usa o Trustpilot

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4,9

Todas as avaliações

(7.288)

24.030 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

super treatment as always

super treatment as always.matched and beaten costco price by 120pounds on my new tv. and 6 year warranty. many thanks

29 de janeiro de 2026
logotipo da Richer Sounds - Telesales

Resposta da Richer Sounds - Telesales

Thanks for your great feedback and for supporting local business.

Avaliado com 5 de um total de 5 estrelas

John McCabe who dealt with my inquiry…

John McCabe who dealt with my inquiry was very knowledgeable and extremely helpful, and a credit to Richer sounds.

27 de janeiro de 2026
logotipo da Richer Sounds - Telesales

Resposta da Richer Sounds - Telesales

Thanks for your 5 star review, we look forward to seeing you again next time

Avaliado com 5 de um total de 5 estrelas

Richard Sounds is my go-to company for…

Richard Sounds is my go-to company for HiFi and AV hardware.
Their prices and availability are always good.

26 de novembro de 2025
logotipo da Richer Sounds - Telesales

Resposta da Richer Sounds - Telesales

Thanks for your great feedback and for supporting local business.

Avaliado com 5 de um total de 5 estrelas

I've been a richer sounds customer for…

I've been a richer sounds customer for many years,
I wanted to purchase several expensive items so obviously preferred the best deal I could get, after being underwhelmed with my experience in store (1 hours drive and being a cash buyer) I spoke to Vik at telesales who couldn't have been more helpful, he spent a lot of time going through my choices without being pushy and settled on a great deal,
I've yet to properly set up my system but happy with my experience.

25 de janeiro de 2026
Avaliado com 3 de um total de 5 estrelas

When I contacted Richer Sounds about…

When I contacted Richer Sounds about the price beat Jeff from telesales was excellent however when I called back a couple of weeks later and spoke to someone from the Bath branch he was very suspicious when I said that I had been offered a £100 discount because Amazon were selling US imports for far less. However the chap from Bath must have contacted Telesales and when Vic rang me back he honoured the quote which I had on email from Jeff. Normally Richer Sounds are brilliant so I was disappointed by the attitude from the chap at the Bath branch. The speakers are excellent of course.

22 de janeiro de 2026
logotipo da Richer Sounds - Telesales

Resposta da Richer Sounds - Telesales

Dear Mr Wrigglesworth,

I'm so sorry that after such as positive experience with Jeff that the colleague from our Bath store was anything other than professional. Obviously this is disappointing, the colleague should have checked our system for the quote which would have cleared matters up so I will investigate with the branch manager what went wrong here, as well as arrange some retraining with the colleague.

Thank you for taking our call regarding the issue and allowing us a second chance to resolve this, if I can be of any help to you of course do get in touch..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Avaliado com 5 de um total de 5 estrelas

First class service all round

This our 4th purchase from Richer Sounds.
We use them because they have a huge range/wide variety of options and choices.
Found exactly what we wanted on the website and phoned the telesales line.
Very helpful, very easy ended up buying the TV we wanted and also purchased a soundbar with full surround speakers.
Given a fantastic deal and the advantage of a 6 year warranty.
The home delivery they use is second to none!
Highly recommend and will continue to buy from Richer Sounds

22 de janeiro de 2026
logotipo da Richer Sounds - Telesales

Resposta da Richer Sounds - Telesales

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Avaliado com 5 de um total de 5 estrelas

Great staff

Great staff, trustworthy and knowledgeable

22 de janeiro de 2026
logotipo da Richer Sounds - Telesales

Resposta da Richer Sounds - Telesales

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Avaliado com 5 de um total de 5 estrelas

All good

All good! Waiting to put tv up after work to lounge.
Delivery spot on
Great comms

21 de janeiro de 2026
logotipo da Richer Sounds - Telesales

Resposta da Richer Sounds - Telesales

Thank you for your 5 star review, it’s lovely to read your comments.

Avaliado com 5 de um total de 5 estrelas

Richer Sounds and John

I haven’t needed to buy TV or HiFi equipment recently, but remained on Richer Sounds email list so when I wanted to purchase a Pure Classic CD-6i I naturally thought of Richer Sounds.
I talked to a helpful gentleman by the name of John and by joining the VIP club I not only got a bargain price but a welcome £10 also.
The order arrived promptly, but upon unpacking I noted that the CD was faulty. I called Richer Sounds to report the issue and received a working replacement the next day.
Great service from Richer Sounds and John, who assisted me thoughout.

19 de janeiro de 2026
logotipo da Richer Sounds - Telesales

Resposta da Richer Sounds - Telesales

Thank you for your 5 star review, it’s lovely to read your comments.

Avaliado com 5 de um total de 5 estrelas

Bought a Hisense TV from Richer sounds…

Bought a Hisense TV from Richer sounds they gave me a great deal and even free delivery with their own delivery people who where kind enough to get the TV into a very awkward upstairs room!
This is not the first time I have bought from Richer sounds and the service is always the same...nothing is too much trouble for them!
Thanks I will be back for more and I would not hesitate to recommend!
Richard

19 de dezembro de 2025
logotipo da Richer Sounds - Telesales

Resposta da Richer Sounds - Telesales

Thanks for your 5 star review, we look forward to seeing you again next time

Avaliado com 5 de um total de 5 estrelas

Customer service are always helpful

Customer service are always helpful, will look at discounts and quickest Delivery for your order. Price matching promise is good.

14 de janeiro de 2026
logotipo da Richer Sounds - Telesales

Resposta da Richer Sounds - Telesales

Thank you for your 5 star review, it’s lovely to read your comments.

Avaliado com 5 de um total de 5 estrelas

Was able to buy at a good price with 6…

Was able to buy at a good price with 6 year guarantee.
Helpful Tele sales person.
I would recommend Richer Sounds

14 de janeiro de 2026
logotipo da Richer Sounds - Telesales

Resposta da Richer Sounds - Telesales

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

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