Richer Sounds - York Avaliações 

2.107
•
O TrustScore é 5 de um total de 5

4,9

12 St Sampsons Square, YO1 8RN York, GB

•

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

We are Richer Sounds customer ,we started with Richer Sounds in 2006 with the complete Hi-Fi. Our Amplifier was repared once and now had some problems. Arron in RS York,recommended Cambridge AXR100:... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

As a longtime customer, I'm consistently impressed by the knowledgeable and helpful staff at the York store. They patiently let me use the listening room to make sure the equipment I was auditioning w... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Really helpful, patient, thoughtful staff. They listened to what I was hoping to achieve, made suggestions that improved it, rang other stores to source a rare product and were utterly friendly throug... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

We had a great experience at the York store. Mike helped us decide on a replacement TV game giving us clear detailed advice which enabled us to make an informed decision about our purchase. He was kn... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Loja de Hi-fi
  2. também em
  3. Loja de Eletrônicos
  4. Loja de Televisão

Escrito pela empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informações de contato

4,9

Excelente

O TrustScore é 5 de um total de 5

2 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

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Como esta empresa usa o Trustpilot

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4,9

Todas as avaliações

(2.107)

24.562 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Great service

Great service, ordered over the phone and spoke to Kevin in the York branch. Very happy to help and completed the purchase after a little difficulty with the payment going through. Ordered on a Tuesday, delivered by Thursday. A****

2 de junho de 2026
logotipo da Richer Sounds - York

Resposta da Richer Sounds - York

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Avaliado com 4 de um total de 5 estrelas

Great TV, but……

Superb tv (LG Qned), price and delivery were great. Only issue was with the York branch, who advised me that they had an example of the tv in store for me to view prior to purchase, but having made a special 80+ mile round trip it turned out that they only had a previous years lower spec model on display. Disappointing from a service perspective but took a punt by buying the tv online without seeing it first and have to say it is all I hoped for, so apart from a wasted journey, no real harm done.

2 de junho de 2026
logotipo da Richer Sounds - York

Resposta da Richer Sounds - York

Thank you for the feedback, it's good to hear you are happy with the TV of course but obviously I was very sorry to read about the wasted journey you had. I've since spoken to the store colleague you dealt with initially via e-mail, who held his hands up to the human error and has promised do better next time.

I will arrange for the store to give you a call to a call to put this right, and if I can be of any more help in the meantime do let me know.

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Avaliado com 5 de um total de 5 estrelas

V helpful and informative advice

V helpful and informative advice. Competitive price and a great warranty.
Welcoming retail environment

1 de junho de 2026
logotipo da Richer Sounds - York

Resposta da Richer Sounds - York

Thanks for your 5 star review, we look forward to seeing you again next time

Avaliado com 5 de um total de 5 estrelas

One of the best for customer service I…

One of the best for customer service I have ever encountered. A quick call can get all your enquiries and orders placed. Quick to offer help and future support and their warranty is a huge peace of mind.

1 de junho de 2026
logotipo da Richer Sounds - York

Resposta da Richer Sounds - York

Thanks for your feedback, great to read you were happy with our service.

Avaliado com 5 de um total de 5 estrelas

Very helpful & easy to deal with.

Very helpful & easy to deal with, nothing too much trouble. Other retailers could do with some staff training from Richer Sounds !!

30 de maio de 2026
logotipo da Richer Sounds - York

Resposta da Richer Sounds - York

Thanks for your feedback, great to read you were happy with our service.

Avaliado com 5 de um total de 5 estrelas

Overall Excellence

Knowledgable, friendly and exceptionally helpful staff.

29 de maio de 2026
logotipo da Richer Sounds - York

Resposta da Richer Sounds - York

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Avaliado com 5 de um total de 5 estrelas

Staff always friendly and…

Staff always friendly and knowledgeable. Eager to help. Great advice and feedback. Called me back with extra advice . Priceless. Why go anywhere else for me.

27 de maio de 2026
logotipo da Richer Sounds - York

Resposta da Richer Sounds - York

Thanks for your great feedback and for supporting local business.

Avaliado com 5 de um total de 5 estrelas

Good service from Richer Sounds

I ordered a pair of Sonos Era300 speakers from them under their friends and family scheme. Also a Sonos Arc Ultra sound bar and Sony Bravia 55" Oled TV. Their service and communications were excellent. Delivery on both occasions was on time and went without a hitch.

27 de dezembro de 2025
logotipo da Richer Sounds - York

Resposta da Richer Sounds - York

Thanks for your 5 star review, we look forward to seeing you again next time

Avaliado com 5 de um total de 5 estrelas

A HAPPY CUSTOMER

I had been looking to upgrade my TV to a 55 inch LG G5 55 inch OLED before the world cup started and had searched through all the suppliers website sites to work out the best value deal. Over a period of 5 or 6 weeks, Richer Sounds consistantly offered the best price on this item but in addition to that they were offering an LG Soundbar to go with the TV at a fraction of its value when bought with the TV I wanted. When I checked the latest price a week ago and they were offering the soundbar for zero cost I made the decision to visit the store in York to discuss the deal. The staff couldn't have been more helpful and answered all my questions. They were also offering a free 6 year warranty on the TV so I purchased it and the TV and soundbar were delivered the following day.
They are both set up and working perfectly and I couldn't be happier with both items. If you are considering making a purchase of any electrical items, I recommend you have a look at Richer Sounds before going elsewhere. If my experience is anything to go by, you will be impressed with what they have to offer

26 de maio de 2026
logotipo da Richer Sounds - York

Resposta da Richer Sounds - York

Thank you for your wonderful feedback

Avaliado com 5 de um total de 5 estrelas

Masterly service

New smart TV. Jery good service in the shop and a masterly introduction to the system by their free lance installer.

25 de maio de 2026
logotipo da Richer Sounds - York

Resposta da Richer Sounds - York

Thanks for your kind review, we look forward to your next visit.

Avaliado com 5 de um total de 5 estrelas

Tip top customer service with people…

Tip top customer service with people who care. York store is excellent

17 de abril de 2026
logotipo da Richer Sounds - York

Resposta da Richer Sounds - York

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Avaliado com 5 de um total de 5 estrelas

Ordered product over the phone

Ordered product over the phone, very easy, thanks.

23 de maio de 2026
logotipo da Richer Sounds - York

Resposta da Richer Sounds - York

Thanks for your great feedback and for supporting local business.

Avaliado com 5 de um total de 5 estrelas

All round good support

Price matching the product, easy payment through email and holding for collection. Answering my questions about setup.

22 de maio de 2026
logotipo da Richer Sounds - York

Resposta da Richer Sounds - York

Thank you for your 5 star review!

Avaliado com 5 de um total de 5 estrelas

Friendly helpful staff

Friendly helpful staff. Fast delivery as products not stocked in store. Great price.

16 de maio de 2026
logotipo da Richer Sounds - York

Resposta da Richer Sounds - York

Thanks for your great feedback and for supporting local business.

Avaliado com 5 de um total de 5 estrelas

I received great service

I received great service, and was given all the time I needed at the demo and all advice given was impartial and helpful, would recommend highly

15 de maio de 2026
logotipo da Richer Sounds - York

Resposta da Richer Sounds - York

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Avaliado com 5 de um total de 5 estrelas

Team support was fantastic

Team support was fantastic. Will always buy from richer sounds

26 de janeiro de 2026
logotipo da Richer Sounds - York

Resposta da Richer Sounds - York

Thanks for your kind review, we look forward to your next visit.

Avaliado com 5 de um total de 5 estrelas

I had help buying a tv stand for my…

I had help buying a tv stand for my daughter which resulted in me receiving the stand by free delivery the next day as promised. We were very pleased with the service and the help assuring me that I had bought the correct item.

12 de maio de 2026
logotipo da Richer Sounds - York

Resposta da Richer Sounds - York

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

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