Disappointed that Zoopla only uses the first part of postcode data for valuations. Our house value is being compared to sold prices in the nearest big town (Tiverton) which is 20 miles away and houses... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Their mapping is hopeless. There is no 4 Hales Street, Tivetshall Saint Margaret. The address does not exist. NR15 2EG can be Jasmine Cottage, 2 Belton Cottage, 3 Belton Cottage, 4 Belton Cottage, or... Ver mais
A empresa respondeu
Zoopla priced my house at £139,000 We've recently had it priced by a surveyor at £400,000 and that was before we had a new kitchen fitted and a dilapidated conservatory replaced so it must be worth... Ver mais
A empresa respondeu
The map jumps to another property, totally unrelated. WHY!!! I care only about the area I am looking at, THAT IS WHY I AM USING A MAP!!! Later edit: ask your developers to actually use the dam... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Zoopla
Escrito pela empresa
We know what a home is really worth
Our mission is to be the UK’s premier property destination for buyers, renters, agents and landlords.
By leaving a rating and review, you’re helping us get there. And making sure we improve to better serve you. We call that a win-win situation.
Property estimates powered by expert data
Our estimates are based on information we get from third party data sources like HM Land Registry. It includes:
Our estimates are just estimates. For the best and most accurate valuation, get an agent to visit your property in person.
We work with agents
But we are not agents. We direct your calls and messages to them but have no influence on whether or not they respond to you. They tend to prioritise enquiries based on your circumstances, so it’s worth giving as much information as you can when you contact them.
In terms of listings, we show you everything agents tell us about a property. This includes when a property is sold or let.
Our mission is to be the UK’s premier property destination for buyers, renters, agents and landlords.
By leaving a rating and review, you’re helping us get there. And making sure we improve to better serve you. We call that a win-win situation.
Property estimates powered by expert data
Our estimates are based on information we get from third party data sources like HM Land Registry. It includes:
- When the property was last sold and how much for
- Changes in the local and wider property market
- Property features
- Local area information like schools and crime rates
Our estimates are just estimates. For the best and most accurate valuation, get an agent to visit your property in person.
We work with agents
But we are not agents. We direct your calls and messages to them but have no influence on whether or not they respond to you. They tend to prioritise enquiries based on your circumstances, so it’s worth giving as much information as you can when you contact them.
In terms of listings, we show you everything agents tell us about a property. This includes when a property is sold or let.
Informações de contato
The Cooperage, 5 Copper Row, SE1 2LH, London, Reino Unido
- www.zoopla.co.uk
1,2
Muito Ruim
4 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 96% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Do not use this service unless you want…
Do not use this service unless you want to be bombarded with emails that you can't unsubscribe from.
Also their "valuations" are off by a sizable amount.
4 de novembro de 2026
Avaliação não solicitada
Resposta da Zoopla
Hi Tony,
Thank you for sharing your concerns with us.
If you wish to unsubscribe, you can do this at any point from within your Email preferences.
Here is a Help Centre article that will guide you through this process, step by step, in just a few clicks:
https://help.zoopla.co.uk/hc/en-gb/articles/360006009197
We're really sorry to hear you feel this way about our valuation model. The Zoopla house price estimate is based on data fed through an automated valuation model (AVM), which analyses property information on all 29 million UK homes on a continuous basis. Our data comes from multiple sources based on a number of data points relating to property sales, values and home characteristics throughout the UK, including publicly available data such as that from HM Land Registry and Registers of Scotland.
The accuracy of Zoopla estimates is influenced by a number of factors such as the current market values of homes, the quality of the information available on the given property and the availability of comparable properties in the area. This means that unique properties or those where the housing market is slower, may experience less accurate estimates.
We receive new data all the time and above-average variations will be largely a result of changing property characteristics and the comparability of the property to the local market. Therefore, discrepancies and/or increases or decreases such as you have outlined are not unusual.
Here is a Help Centre article that will give you more information on where we get our data from:
https://help.zoopla.co.uk/hc/en-gb/articles/360005677897
Many thanks,
Zoopla Support
Zoopla priced my house at £139,000
Zoopla priced my house at £139,000
We've recently had it priced by a surveyor at £400,000 and that was before we had a new kitchen fitted and a dilapidated conservatory replaced so it must be worth more than £400,000 now.
Zoopla must living in the 1980's
31 de outubro de 2026
Avaliação não solicitada
Resposta da Zoopla
Hi Fred,
Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your negative experience.
We'd like to discuss this further with you and we'll DM you shortly for more information.
Many thanks,
Zoopla Support
Disappointing/Frustrating
Disappointed that Zoopla only uses the first part of postcode data for valuations. Our house value is being compared to sold prices in the nearest big town (Tiverton) which is 20 miles away and houses/prices are totally incomparable. In addition Zoopla says our house has dropped nearly £100k since a house over the road which was derelict was sold way under market price. Zoopla cannot know the condition of a house by only using algorithms and data, so therefore cannot know it's true value. Frustrating when we're trying to sell and anyone looking at Zoopla will think we're just greedy. We're probably not the only ones who find this to be a problem.
29 de outubro de 2026
Avaliação não solicitada
Resposta da Zoopla
Hi Victoria,
Thank you for sharing your concerns with us. We're really sorry to hear you feel this way about our valuation model.
The Zoopla house price estimate is based on data fed through an automated valuation model (AVM), which analyses property information on all 29 million UK homes on a continuous basis. Our data comes from multiple sources based on a number of data points relating to property sales, values and home characteristics throughout the UK, including publicly available data such as that from HM Land Registry and Registers of Scotland.
The accuracy of Zoopla estimates is influenced by a number of factors such as the current market values of homes, the quality of the information available on the given property and the availability of comparable properties in the area. This means that unique properties or those where the housing market is slower, may experience less accurate estimates.
We receive new data all the time and above-average variations will be largely a result of changing property characteristics and the comparability of the property to the local market. Therefore, discrepancies and/or increases or decreases such as you have outlined are not unusual.
Here is a Help Centre article that will give you more information on where we get our data from:
https://help.zoopla.co.uk/hc/en-gb/articles/360005677897
Many thanks,
Zoopla Support
Their mapping is hopeless
Their mapping is hopeless. There is no 4 Hales Street, Tivetshall Saint Margaret. The address does not exist. NR15 2EG can be Jasmine Cottage, 2 Belton Cottage, 3 Belton Cottage, 4 Belton Cottage, or Mallards. It's a terrace - not detached houses. Utterly useless if they cannot get that simple thing right.
26 de outubro de 2026
Avaliação não solicitada
Resposta da Zoopla
Hi,
Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your negative experience.
We'd like to discuss this further with you and we'll DM you shortly for more information.
Many thanks,
Zoopla Support
Your valuations are pathetic
Your valuations are pathetic, below actual market valuation (by quite a lot) and to be honest, sh*te. Weird how my neighbour with a mirror image property has a value which is actually over £30,000 more. Would I use Zoopla... 🤔 no way 👎
22 de outubro de 2026
Avaliação não solicitada
Resposta da Zoopla
Hi Mick,
Thank you for sharing your concerns with us. We're really sorry to hear you feel this way about our valuation model.
The Zoopla house price estimate is based on data fed through an automated valuation model (AVM), which analyses property information on all 29 million UK homes on a continuous basis. Our data comes from multiple sources based on a number of data points relating to property sales, values and home characteristics throughout the UK, including publicly available data such as that from HM Land Registry and Registers of Scotland.
The accuracy of Zoopla estimates is influenced by a number of factors such as the current market values of homes, the quality of the information available on the given property and the availability of comparable properties in the area. This means that unique properties or those where the housing market is slower, may experience less accurate estimates.
We receive new data all the time and above-average variations will be largely a result of changing property characteristics and the comparability of the property to the local market. Therefore, discrepancies and/or increases or decreases such as you have outlined are not unusual.
Here is a Help Centre article that will give you more information on where we get our data from:
https://help.zoopla.co.uk/hc/en-gb/articles/360005677897
Many thanks,
Zoopla Support
The map jumps to another property
The map jumps to another property, totally unrelated. WHY!!!
I care only about the area I am looking at, THAT IS WHY I AM USING A MAP!!!
Later edit: ask your developers to actually use the damn thing when delivering functionality, not just tick JIRA tickets as done. Also to try smaller resolutions.
Reproduce issue: search for a location, switch to map view, zoom in to a smaller section, start clicking properties, it will jump automatically to another property out of the current view.
21 de outubro de 2026
Avaliação não solicitada
Resposta da Zoopla
Hi John,
Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your negative experience.
We'd like to discuss this further with you and we'll DM you shortly for more information.
Many thanks,
Zoopla Support
Given up opening their emails
Given up opening their emails, They promise information but don't deliver it, the website is a confusing mess.
21 de outubro de 2026
Avaliação não solicitada
Resposta da Zoopla
Hi Charley,
Thanks for getting in touch and for your feedback. We're sorry to hear you feel this way.
Many of the features on our site & mobile app are continually being developed and we recognise that things aren't perfect.
Zoopla aims to provide users with an advantage in the property market by creating a transparent marketplace, and our tools and services improve and become more effective with feedback and data from our users.
I have provided this feedback to the team who look after our property experiences.
Many thanks,
Zoopla Support
Misadvertising
I went online and applied for an instant valuation of a property we own, to be sent to me by email. Instead of them providing that, they emailed me a list of local estate agents. They then took all those details and then sold them on to local estate agents, who all contacted me by phone. Very inconvenient. I now can't find a way of contacting Zoopla to have my details removed.
19 de outubro de 2026
Avaliação não solicitada
Resposta da Zoopla
Hi Dave,
Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your negative experience.
We take your privacy very seriously. Our privacy policy (http://www.zoopla.co.uk/privacy/) explains how we use your information.
Our website includes links to other websites and contact forms that can be used to submit personal information to third parties. Our privacy policy does not extend to these third parties or to their websites and so we recommend that you refer directly to these third parties' own privacy policies before supplying personal information to them.
We'd like to discuss this further with you and we'll DM you shortly for more information.
Many thanks,
Zoopla Support
From a relatively good experience with…
From a relatively good experience with Zoopla we have had the displeasure of dealing with Nora.
Rude beyond belief, with staff like this it's no wonder you are always second behind Rightmove.
Good luck, you'll need it.
21 de outubro de 2026
Avaliação não solicitada
Resposta da Zoopla
Hi Sean,
Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your negative experience.
We'd like to discuss this further with you and we'll DM you shortly for more information.
Many thanks,
Zoopla Support
Dont use unless want to sell
Google query said free valuation straight away. Half way through enquiry to get valuation ONLY as not want to sell I realised I was going to get inundated with calls/emails as it was asking too much info.
I backed out of valuation but am still getting calls and emails as it registered it although I did not complete it.
DO NOT USE valuation unless you want to sell as loads of estate agents phone and email.
Contacted Zoopla and they said there is nothing they can do and I have to answer them all. How bad is that!!!
24 de setembro de 2026
Avaliação não solicitada
Resposta da Zoopla
Hi Ant,
Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your negative experience.
We'd like to discuss this further with you and we'll DM you shortly for more information.
Many thanks,
Zoopla Support
Highly inaccurate- Waste of time
Highly inaccurate, I'm not sure if it's just Northern Ireland properties. I know the specific property has been sold 3 times over the past 15 years - none shown. Then it gives an estimate of 107k for a house which has been sold for 120k 3 years ago and then 168k this year.
Waste of time, just given random inaccurate info when I can find more with a google search
23 de setembro de 2026
Avaliação não solicitada
Resposta da Zoopla
Hi Katie,
Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your negative experience.
We'd like to discuss this further with you and we'll DM you shortly for more information.
Many thanks,
Zoopla Support
Zoopla - don't waste my time!
Zoopla emailed me about remortgaging one of my rentals so I went online requesting details of current rates for my situation. Answered lots of questions, including personal ones about income - and what did they give me? The chance to tick a box asking for a broker to contact me by phone. I assume Zoopla are doing this for some payment from the brokering services. For my part, I resent them wasting my time!
21 de setembro de 2026
Avaliação não solicitada
'Malicious Falsehood' under Section 3(1) of the Defamation Act 1952
I have now contacted Zoopla twice to advise them that they are posting incorrect information about my property. But they refuse to change it.
They are posting that it was last sold in 2000.
I brought this property in 2005, after it had been extensively renovated and increased significantly in value.
HMLR have the details of my purchase. Therefore Zoopla are knowingly posting incorrect information and refusing to correct it. Obviously this information has been available for over 20 years.
I have never given permission for Zoopla to post any information about my property and as they have and are aware it is incorrect, it is their responsibility to correct this.
I believe this to be a case of 'Malicious Falsehood' and will pursue a claim should Zoopla not take responsibility for their actions.
19 de setembro de 2026
Avaliação não solicitada
Resposta da Zoopla
Hi Sue,
Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your negative experience.
We'd like to discuss this further with you and we'll DM you shortly for more information.
Many thanks,
Zoopla Support
The app is not fit for purpose
The app is not fit for purpose - you must be losing so many customers as the filters don't work. I select the type of house and the results go from 332 to 0. When I deselect the house, it stays at 0. Hard to use and always has been. Right move all the way. Not sure why you haven't fixed this yet when it must be losing you so many customers.
14 de setembro de 2026
Avaliação não solicitada
Resposta da Zoopla
Hi Eve,
Thanks for getting in touch and for your feedback. We're sorry to hear you feel this way.
Many of the features on our site & mobile app are continually being developed and we recognise that things aren't perfect.
Zoopla aims to provide users with an advantage in the property market by creating a transparent marketplace, and our tools and services improve and become more effective with feedback and data from our users.
I have provided this feedback to the team who look after our property experiences.
Many thanks,
Zoopla Support
Misleading Offer
Zoopla’s advertising statement that you can get an evaluation of your property from them is very misleading. What you think is a simple transaction of giving your personal details over for a quick approximate evaluation, ends up being a barrage of calls, messages and emails from various estate agents. All I wanted to know is how much my property was worth for my own knowledge, that’s what I thought I was getting. DO NOT GIVE YOUR PERSONAL INFO if you’re just looking for an evaluation for personal knowledge. This should be made clear to all users before they give their details over, not after.
7 de setembro de 2026
Avaliação não solicitada
Resposta da Zoopla
Hi Sergio,
Thanks for getting in touch and for your feedback. We're sorry to hear you feel this way.
When you complete the contact enquiry form, it explains that your information will be shared with the selected agents. However, many of the features on our site and mobile app are continually being developed, and we recognise that things aren't perfect.
Zoopla aims to provide users with an advantage in the property market by creating a transparent marketplace, and our tools and services improve and become more effective with feedback and data from our users.
I have provided this feedback to the team who look after our property experiences.
Many thanks,
Zoopla Support
Don’t trust them
Zoopla are showing incorrect flood risk info on their site that has lost us our house sale. The gov.uk website clearly states we are a very low flood risk. They are saying we are high. Their reply was they can’t change it as they use a company called Crystal Roof to supply data. I suspect they are linked as l cant work my way around this website and its incorrect data. So we’re are stuck with incorrect data on our house and dead ends to getting it rectified.
25 de agosto de 2026
Avaliação não solicitada
Resposta da Zoopla
Hi Wendy,
Thanks for getting in touch and for your feedback. We're sorry to hear you feel this way.
Many of the features on our site & mobile app are continually being developed and we recognise that things aren't perfect.
Zoopla aims to provide users with an advantage in the property market by creating a transparent marketplace, and our tools and services improve and become more effective with feedback and data from our users.
I have provided this feedback to the team who look after our property experiences.
Many thanks,
Zoopla Support
My property is for sale on the zoopla…
My property is for sale on the zoopla site. After several calls from estate agent they are incapable of putting it in the correct county.
Waste of time company
21 de agosto de 2026
Avaliação não solicitada
Resposta da Zoopla
Hi Keith,
Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your negative experience.
We'd like to discuss this further with you and we'll DM you shortly for more information.
Many thanks,
Zoopla Support
Truly apalling company
Firstly with a Truspilot score of 1.3 it's clear Zoopla is one of those organisations that simply doesn't care about it's service to users.
I don't know how businesses expect to thrive when they are bad businesses and they know they are bad!
Personally I wouldn't use Zoopla since I discovered they will only give price estimates if I give them my email so they can sell it to spamming companies ... not going to happen Zoopla!
Zoopla will fail and no doubt blame everything except themselves.
19 de agosto de 2026
Avaliação não solicitada
Resposta da Zoopla
Hi Andy,
Thanks for getting in touch and for your feedback. We're sorry to hear you feel this way.
Many of the features on our site & mobile app are continually being developed and we recognise that things aren't perfect.
Zoopla aims to provide users with an advantage in the property market by creating a transparent marketplace, and our tools and services improve and become more effective with feedback and data from our users.
I have provided this feedback to the team who look after our property experiences.
Many thanks,
Zoopla Support
I can browse Brighton or Hove
I can browse Brighton or Hove, but not both :(
15 de agosto de 2026
Avaliação não solicitada
Resposta da Zoopla
Hi David,
Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your negative experience.
I have raised this issue with our technical team to investigate and update the system.
If there's anything else we can do to help you, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers & home owners:
https://help.zoopla.co.uk/
Many thanks,
Zoopla Support
The app won't let me give any…
The app won't let me give any information on my property to improve the accuracy because the Build My Estimate function doesn't work on Samsung phones at least. When you try to choose similar properties the yes and no buttons do nothing. It's been the same for months.
15 de agosto de 2026
Avaliação não solicitada
Resposta da Zoopla
Hi Nigel,
Thank you for sharing your concerns with us. We're really sorry to hear you feel this way about our valuation model.
The Zoopla house price estimate is based on data fed through an automated valuation model (AVM), which analyses property information on all 29 million UK homes on a continuous basis. Our data comes from multiple sources based on a number of data points relating to property sales, values and home characteristics throughout the UK, including publicly available data such as that from HM Land Registry and Registers of Scotland.
The accuracy of Zoopla estimates is influenced by a number of factors such as the current market values of homes, the quality of the information available on the given property and the availability of comparable properties in the area. This means that unique properties or those where the housing market is slower, may experience less accurate estimates.
We receive new data all the time and above-average variations will be largely a result of changing property characteristics and the comparability of the property to the local market. Therefore, discrepancies and/or increases or decreases such as you have outlined are not unusual.
Here is a Help Centre article that will give you more information on where we get our data from:
https://help.zoopla.co.uk/hc/en-gb/articles/360005677897
Nevertheless, we would like to discuss your app issues further with you and we will now message you privately for more information.
Many thanks,
Zoopla Support
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