RingCentral UK Avaliações 

Waste of time disabled my account no warning and lost a lot of business due to it and then very bad customer service

We have been a RingCentral customer for around six years, but unfortunately our recent experience with their account management and renewal process has been extremely disappointing.

Our contract is due for renewal, and we have been trying to negotiate the renewal terms and obtain the quotes we need. Despite repeatedly chasing, communication has been poor and we have not received the level of support or responsiveness we would expect from a supplier we have been a customer of for six years.

The situation is now becoming particularly frustrating because the time available for us to provide notice is rapidly running out if we decide to move. As a result of the delays, we are being left in a position where we may not have sufficient time to properly evaluate alternatives and move to another provider before the renewal deadline.

The issue isn't necessarily the product itself or the support teams; it is the level of account management. For a long-standing customer, we expected much better communication, transparency and support during what should be a straightforward renewal process.

We have tried to resolve this directly and have asked for escalation, but the experience so far has been disappointing.

After six years as a customer, this is certainly not the level of service we expected from RingCentral.

Trustpilot won't let me give zero stars, otherwise I would, one star is only here because it's the minimum.

We've been assigned two numbers, that are getting wrong-number calls roughly 90% of the time — clearly mislisted or recycled from another business. It's been going on for a full year.

I called support, explained the situation in detail, and was told a local manager would call back with a new number and next steps. Despite multiple follow-ups, nobody has called, nobody has resolved it, and we're still losing genuine client calls to this mess every single day.

For a company charging business rates for reliable telephony, this is basic service failure. If you can't even guarantee the numbers you assign are clean, what exactly are we paying for? Avoid unless you enjoy chasing your own support team for months with nothing to show for it.

The verification process can be better when there is an issue. Sending a generic email does not say why the initial documents were not accurate. It will be helpful if someone can take the time to actually say what the issue is, and how to rectify it.

I’d like to share some positive feedback for Fayo and the RingCentral team. The responsiveness and support throughout the sales process and every stage of the journey have been truly impressive.

From quick responses to clear guidance and smooth coordination, the team has consistently been supportive and efficient. Having a reliable team to assist throughout the process makes a real difference.

Looking forward to continuing this great collaboration!

Fuming. Set up all good, then a business verification 3 days later. shuts the line down. noone calls, noone emails. Just dead lines. The only way to communicate is a number with a stupid AI reception that can't help. Refund? Contact? nope. Rubbish. Instead of emailing or calling they've just terminated the account. What kind of company does that?

I would avoid.

We've been working with RingCentral as an integration partner, connecting their digital phone lines with our POS systems so the phone number appears directly on the till. The integration has worked smoothly and reliably, which makes a real difference for our customers on a day-to-day basis.

A special mention to Fayo Akinbisehin, our Account Executive, who has been excellent to work with — responsive, organised, and always quick to turn customer info into contracts and get things moving. It's made the whole partnership easy to manage on our end.

Would definitely recommend RingCentral to other businesses looking for reliable phone line integration.

Terrible customer services, very unprofessional and not helpful at all. They don’t know to rectify them when it’s their own mistake. They say they will call back and never does call.

I need a specific requirement for two companies and a switchboard. Ring central were not the cheapest quote but their member of staff Fayo really gave me confidence in what they did and they even got one of their partner companies to do the onboarding the very next day. Amazing service so far.

The customer service was absolutely dreadful. I had two plans and wanted to consolidate them into one, but I couldn't find any way to get in touch with the UK customer services. The live chat feature just told me to send an email. I ended up losing a lot of money because of this, and in the end, I cancelled my direct debits and switched to a different provider.

AVOID AT ALL COSTS.

For four months ive been payhing invoices for a telephone that diesnt make calls. I have over 100 emails and around 20 hours on the telephone to support and each time they promise me its been fixed it is not. To make matters worse they will not help me unless I pay the invoices for the service that wasnt provided. I have lost £1000s in lost time on the phone for my business. they DO NOT CARE ABOUT CUSTOMERS . AVOID AT ALL COSTS. Here were are in july - i took the servide out in April, have been paying month in and month out and today they threatened to 'Terminate my service' for unpaid invoices. Cheeky as holes have never provided me a service. I am a fool for hanging in this long with these clowns

I'd like to update my review now to 5 stars. My contact Liam at Ring Central has now been in touch and taken the time to go through some things with me - this is all I had wanted from the start and I appreciate Liam taking the time to do this. Now that we're in touch, I hope the support continues!

Our workplace is a customer of Ring Central - and I have just been handed it over to the marketing team as the person who lead it has left us. I have been trying to get hold of anyone at Ring Central UK for weeks to get information on our account and some support on how to update our system - a user guide, some helpful information. I've not had any response at all, via the online portal, phone number and I've also booked in 3 calls with Liam SV (not sharing his full name for privacy) and he's not had the courtesy to reply to a single email and has just not turned up for a call. It's hard to explain quite how frustrated I am at the utter lack of support. What a dreadful company - cannot wait to leave and I would avoid them at all costs if you value customer service.

A phone company that doesn't do phones 😂

The platfrom is so complicated you'd need to be Stephen Hawking to work it. The online chat is mind numbing been handed between 3 different people told to speak tot the UK team "please leave a message"

Shambles

RingCentral UK has been an absolute nightmare to deal with.

We ordered three desk phones. They did not work as expected. We then followed the return process properly, the labels were issued, and the phones were collected. Despite that, the refund is still outstanding.

At the same time, our phone line issues have still not been resolved after more than one and a half months. No serious business telecom provider should allow a situation like this to continue for so long. We have missed customer calls and suffered major disruption because of RingCentral’s failure to act with any real urgency.

Trying to get help has been exhausting. Long waits, repeated chasing, poor follow-up, and very little meaningful action. Support has felt more like a delay mechanism than an actual resolution team.

The most frustrating part is not just that things went wrong. Problems can happen. It is the fact that RingCentral has had more than enough time to fix this and still has not done so.

For a company whose entire business is communication, the level of service has been embarrassingly poor.

An absolute joke of a company - I've been with these for 16 years. The one time I needed to log in to my account it's changed to 2FA but using an obselete email address. No one in the whole support team knows how to handle this. If you need a good phone number / calling system as an SME avoid this one at all costs - the support will have you tearing your hair out.

Update 6/4/26
Called again to see where this mysterious account manager is only to be told they will contact me asap. Its already been 3 days. If they ever sort this issue out I may actually be able to login to my account. Like I said before avoid at all costs if you need a reliable voip system asked up with any semblance of support

We've been a customer for a few years and just renewed, overall a very positive experience and love the system. We have found the service a big improvement from our last provider - would definitely reccomend.

You've suspended our Account

Its SCHENGEX TOUR & TRAVELS LTD
Resolve our issue our your rating is going to be 1 Star
Our team of 100 would rate you 1 STAR
You are terrible guys

We are communicating you to update our bill then we would pay. Your customer support Scuks

Especially Michael
Terrible people
Frustrating experience

YOUR CUSTOMER SUPPORT IS MESS & FRUSTRATING
I am facing an issue regarding reduction of my extensions and billing. I have talked to their representatives multiple times especially Michael. They assured me they would sort it out soon.
They would update billing and resolve my issue.
Today when i tried to login my account. They say your account is suspended.

I am warning you guys sort my issue now or you'd see multiple Bad reviews here.

And i would sue agaisnt you.

Our experience with the RingCentral and BT joint project has been deeply disappointing and prolonged well beyond anything reasonable.

Eighteen months into the project, the RingCentral element of the solution has still not been delivered, despite the product being sold to us and despite ongoing payments being made. We are currently paying BT for services that remain undelivered, with overpayments now exceeding £12,000. These payments are being made under pressure, following threats that all existing BT services would be cut off if payment was withheld.

The project has suffered from significant delays, poor delivery, and a lack of accountability, particularly on the RingCentral side. A recent change in project management has only compounded the issues: the original UK-based project manager was made redundant and replaced with a project manager based in Berlin, introducing further delays and disruption at a critical stage.

To be clear, the BT project manager has been excellent—professional, engaged, and doing what they can within the constraints they’ve been given. However, BT’s insistence on payment for services that have not been delivered leaves a very sour taste and undermines confidence in the partnership as a whole.

If you are seriously considering RingCentral for any service, I strongly recommend giving this review careful consideration. I am more than willing to share full details of our experience, including the issues, challenges, missed deliverables, and delays, with anyone conducting due diligence.

No technical support