RingCentral UK Avaliações 

Painfully slow and disjointed customer service. Our Account manager keeps passing us back to another team, who you can only reach on chat, who take approximately 30 minutes to respond. Its been excruciating to try and get any answers or support from them. Account management are lazy!!

Phone Line was set up very quickly and very easy to use. Customer Service was great and was always on hand with any issues or questions I had.

Liam was an absolute professional and took care of the solution personally and with utter most care and perfection. Absolutely top marks!

RingCentral has been great, as has the support. My Account Manager Liam has been especially helpful and is always available if I have any questions or problems. The system is excellent and fingers-crossed we have had nothing go wrong. When we did have issues with a few Ports Liam and his team were able to fix it quickly. Thank you.

Fantastic service, very easy to setup, very fast processing service and I also received training for using the system which was straight forward.
I would recommend Ring Central.

Phoned our Account Manager at Ring Central, answered straight away and dealt with my issue, also followed up with instructions via email!

We have been with RingCentral for a few years now and were hoping for the product to provide adequate functionality, it has significant limitations compared to its competitors.

Their biggest shortcoming is their customer service and account management. They do not respond to emails or phone calls, leaving cases unresolved for weeks, and follow-up attempts are ineffective. You request a complaints procedurer and 3 months later, there is no reply.

For example, I have tried to reduce our line count due to decreased usage, but despite sending five emails to our account manager, I have yet to receive a suitable response.

I would suggest exploring other providers that offer better service at an affordable cost

Unable to register at it it's constantly rejecting my request to sign up and why when I try to sign up again it's just saying that I have already used up my free trial if this is just a clever technique to make sure that people don't signup to their website for free trial than I am really unsure besides that not a really good option for businesses.

While RingCentral's product offers reasonable functionality, it comes with notable limitations, particularly regarding call routing and group management. The most significant drawback, however, is their customer service and account management. They are unresponsive to emails and phone calls, leaving cases unresolved for weeks. Efforts to chase them up are futile. For instance, I've been attempting to reduce our licence count due to decreased usage, and despite sending three emails to our account manager, I have yet to receive a response. Additionally, obtaining clarity on costs and billing for other countries has been extremely frustrating. In summary, although the product is passable, the poor customer service is a major drawback. I would recommend considering other providers that offer better service at a lower cost.

Once you enter into a contract with RingCentral, they will make it as difficult as possible to cancel or even downgrade your package. Their sales team will be nice until you sign up and then you will deal with rude and arrogant representatives of RingCentral.
Watch out for the following :
1) They will get you to sign a long term contract that auto renews by the same term, every time !
2) If you wish to cancel, you have to do it within 30 days Before your contract end date - not a day before or after. They will not give you an email to send your cancellation requests to, so it’s even more difficult to cancel.
3) During your contract, they will refuse to downgrade your contract - eg reduce the number of lines. We currently have 10 x lines.
4) Once you sign up with Ringcentral if you need to get in touch with their customer services team, they will take forever to answer or direct you to voicemail after spending in excess of 15 minutes waiting in a queue.
5) If you do decide to purchase from this company, please read your contract carefully before you sign it !
Honestly RingCentral is one of the worst companies I have had to deal with. We have been with them for over 6 years now and every time we try to make changes to our contract it’s the same story. The number of 1-star reviews they get tells the true story of what it’s like dealing with them. Don’t be a victim and stay as far away from this company as possible.

Been with them for well over 10 years, paying annually. Needed to reduce our service as not using much. As we were coming to the annual payment, we tried unsuccessfully to do this in the portal. Opened a support case, and contacted customer account manager. No response. Finally rang them over a week later. I was told we were tied to a 24 month contract that we agreed to in 2019, and nothing that anyone can do to change this. I wasn't even cancelling - just reducing. Next year, will clearly will be sorting an alternative with clearer policy and better support.

Follow-up (4/7/24): Ignore the presence of a response as it's a worthless show of Customer Service. I replied as requested, to be told "it appears you are in a contract at this time". I'd already said that in my review, a 2 year renewal contract from 2019, having had the service since 2011. Despite several emails, I had no further contact or offer of compromise, and the annual payment date slipped past, and the full £719 charged for a service I don't use.

Scam - dreaful support and try and bill you for services you don't need and you can't cancel! Avoid like the plague

excellent!

My experience with Ring Central has been positive. The person I spoke to was very helpful and answered every question I had without making me feel misunderstood.

I would not hesitate to recommend their products to colleagues based purely on their customer service.

The same cannot be said for another software company I have had poor experiences with.

Overall it was refreshing to feel valued as a potential customer and I felt as if I was talking to a person, rather than a script.

Fantastic service and support

Was shopping around for VOIP telephone service back in February 2024. Cameron from Ringcentral UK has been amazing, from helping us choose the right plan, to delivering and setting up the phones. He even worked overtime during weekends and the bank holiday to answer any questions and chased deliveries. Thumbs up for the effort.

We rented 20 VOIP handsets from them, they helped us provision the phones which saved us a lot of time. Ringcentral customer care is very helpful, they guided us on how to setup all the diversions, voicemails etc..

In a nutshell, helpful team, good knowledge, phones are great, reliable telephone line, easy to use software. Recommended.

The RingCentral portfolio is always accelerating forward & offering immense value & exciting ways to innovate as a business.
The UK team also look after us to ensure we are making use of the platform.

Probably best to steer clear if you operate in the US but are located anywhere else. This combination makes it impossible to send SMS due to their TCR requirement choices. Support pretty unhelpful also - originally signed up for RC specifically for the texting function so checked I would be able to use it with support who said it would be fine

Having major issues with them.
Used them previously and it all worked quite well, but when it came to cancelling that is a different question. We never used the subscription in the end, so when we cancelled it - it turns out the auto renewed the subscription without informing us or asking permission. They didn't even send us a receipt or warning. Then to make it worse - they have ignored all our emails and requests to cancel our contract - even though it is clear we have never used the service.

Luckily it was only for £80 a month - however, thank god I didn't commit to a larger package.