Rolec Services Ltd Avaliações 

what pleased me most was the quick response to my quote request also with the couple of question my customer had ask me to Raise the Sales Team could not have be more Helpful and very Polite and asked how i was that in its self is nice and they followed up asking how quote was going. spoke with Tilly Appleby few times and never seemed to be a problem for her to get answers and come back to me .

Great response and very helpful and informative

The charger has had several issues since installation so was eventually told by the installer that someone from Rolec was coming to swop it over. Day 1 that he was supposed to arrive - no show. I messaged the installer and was told he was coming on day 2 in the morning. Waited in again all day - no show and no message to even explain why. If you want a very average charger and abysmal after sales support, Rolec is the company for you. Will be asking the installer to remove it and fit a proper charger that works and has some semblance of professionalism about their business.

Great experience today, Ella Lofthouse returned my quote in minutes, when you work in a busy sales office, getting information so quickly is fantastic.
Also, datasheets and back office information was supplied, too, along with answers to some technical questions.
Regards
Phil Travers

Great service - arranged for contractor to attend within in speedy timeframe. Communication was very good.

Very knowledgeable and thorough throughout the whole diagnostic and repair process. Lukasz Wozniak was so helpful and nothing was too much trouble.

Worst public charging station, holding charge of £50 is outrages compared to most other providers that are usually £25-£30. And it kept randomly pausing, took 4 hours to charge 6 miles onto our car.

Shocking experience. My EV charger stopped charging 2 months month ago.
Since then I called them 10+ times and reset my charger countless times and still not working.
I complained to tech manager logged the case. Heard nothing back. Sent emails had no response, called again today I was told they will call me back in 5 minutes (3 hours ago) so called back and they are now closed.
Very frustrating customer service, charger is still in warranty and I have to pay to charge my car elsewhere….

Really good and responsive customer service and took time and effort to fix the problem.

Adrian talked me through all of the steps with a great level of knowledge and patience. We eventually managed to get an issue that we have had here on site for about a year resolved!

Rolec took too long to resolve on boarding and a technical failure. When referred to the RTR Group they were excellent. Rolec very poor.

Upon requiring to contact Rolec to set up 10 EV chargers for a site that we manage.
I was put through to Lukasz Wozniak who could not have been more helpful if he tried. He spent two hours with me setting up the system and guiding me through everything and could not have been more professional and helpful.

The support agent actually listened to my issue and then proceeded to resolve the issue in a very timely manner. The replacement faulty part was dispatched the next day as promised and delivered the day after. Very happy with my experience.

I am disappointed with the length of time it took to resolve what should have been a simple technical issue. The delay caused unnecessary inconvenience to our guests, who were understandably unhappy with the situation. Prompt resolution of technical problems is essential in the hospitality industry, as even minor issues can have a significant impact on the guest experience. I hope steps are taken to improve response times and communication to prevent similar situations in the future.

Karen is great to deal with, very helpful and friendly, quick to respond to any queries and offer assistance.
Great customer service.

Very quick response from Ella Lofthouse very informative great work

Karen Standley always takes care of us, No matter what we need she always sorts it very quickly. Very professional and her customer service is exceptional. Thanks for always looking after us :)

We are proud to be working in partnership with Rolec, and from the very beginning it was clear that this is a company built on quality, reliability, and professionalism. After getting to know the team, they not only met our expectations but exceeded them in every possible way.

The quality of their products is outstanding, and we are extremely satisfied with both the products and the support we have received.

I would especially like to thank Kate Broom for her exceptional support. She is always available whenever we need assistance and consistently approaches every situation with a solution-focused mindset. Knowing that we have Kate supporting us gives us great confidence because we know we can always rely on her.

Working with Rolec has been a genuinely positive experience, and we would recommend them without hesitation to anyone looking for a trustworthy, professional, and high-quality partner.

Working with Kate at ROLEC has been an absolute pleasure. In our daily interactions, she consistently demonstrates prompt communication, deep understanding of our needs, and a proactive attitude. No matter how busy things get, Kate is always reliable, helpful, and swift to assist. Highly recommended

I had an issue with a charging post, this was reported to Rolec, they allocated an engineer to replace part next day, engineer phoned to say when he would arrive, was on time and polite, this would have been perfect service if I hadn’t had to chase a couple of times after reporting fault and getting the repair actioned. Overall I am very happy with the outcome.