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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I noticed after I had ordered that the delivery address was wrong. I contacted Rollersnakes and was helped by Christian who sorted everything out for me. Will definitely use again.

Avaliado com 5 de um total de 5 estrelas

After a bit of initial miscommunication, Rob really went above and beyond to make sure some snowboard pants arrived in time for my son’s school ski trip (hand delivered). The service was excellent and... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I've been having skateboarding lessons at Rollersnakes with Toby. Toby is kind, calming, approachable and motivating in his coaching style. He has really helped ease my anxiety during our session, has... Ver mais

Avaliado com 5 de um total de 5 estrelas

Really impressed with everything about Rollersnakes. The skateboard lessons are great to get kids started and my boys loved them. Their promotions and discounts when buying from their shop are brillia... Ver mais

Detalhes da empresa

  1. Loja de Calçados
  2. Loja de moda masculina
  3. Loja de skate
  4. Loja de roupa urbana

Escrito pela empresa

Rollersnakes (rollersnakes.co.uk) has been a cornerstone of the UK skateboarding and Action Sports scene since 1985. Offering products from the leading brands in the industry at the UK's lowest prices, without compromising on top customer service.


Informações de contato

4,3

Excelente

O TrustScore é 4.5 de um total de 5

4 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 33% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

wrong item delivered

Shocking - ordered a t shirt and they sent me the completely wrong one, i said can i get the t shirt i originally ordered they said it was a "image error" and they don't have it in stock, and now i have to go out my way to send the wrong t shirt back to get a refund? hahahah what

19 de agosto de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I came into the shop the other day to…

I came into the shop the other day to buy a skateboard for my 13 yr old boy and just want to thank Ford for being so welcoming and kind ! You made my son feel really special and helped him in choosing his board and told him him could come and try his board out with everyone and you even gave him the courage to give it a go ! We walked out of the shop feeling really happy and wanted to thank you for your kindness and making my son a very happy boy !

4 de agosto de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

AMAZING!!…

I just wish all companies were like Rollersnakes!! The delivery was fast!! The customers service is incredible!! Thank you especially to Natalie!
👍👍👍

5 de julho de 2022
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Sent two different sizes, for one pair

Sent me one size ten and one size 9 . First and last time using rollersnakes, customer service suggested I pick alternative as the ones I ordered were out of stock, so I pick and they then ask for 50% more money. Never again

27 de junho de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Skateboarding Lessons

I've been having skateboarding lessons at Rollersnakes with Toby. Toby is kind, calming, approachable and motivating in his coaching style. He has really helped ease my anxiety during our session, has helped me push myself out of my comfort zone and enabled me to land several new tricks on transition. I can't recommend him enough for any new or nervous skaters who are feeling stuck or need some help improving their skate skills.

26 de maio de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great customer service

I have not yet recieved the skates ordered but wanted to write a review about the great customer service. Having completed a contact form for advise I was called within the hour by Tim who was friendly, helpful and honest with what he thought was better for me the customer. So refreshing to recieve such service!
Much appreciated Tim.

16 de maio de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Such a fantastic company

Such a fantastic company! I used to buy my skate gear from here 7+ years ago. Recently bought some ski goggles and a helmet and had great customer service and price.

10 de fevereiro de 2022
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I purchased a Quick Silver jacket for…

I purchased a Quick Silver jacket for my son and am very disappointed with how the order has been handled. The jacket was for an XL (apparently meaning 14+ according to the size guide). This jacket fitted my sons father who is 6'2'' tall! not only this, the zipper was the wrong way round meaning this is a womens jacket. Although customer services were quick to respond, I feel very disappointed that I had to pay the £3 return fee, already having initially paid £3.99 for P&P... all for a jacket that was completely the wrong size and gender! Customer services don't seem to have a complaints procedure and directed my query to Quick Silver themselves. shoddy!

8 de fevereiro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Purchased the Rookie 78 skates

Purchased the Rookie 78 skates, absolutely amazing, so comfy, fabulous value for money. Rollersnakes amazing, quick delivery and arrived in perfect condition, would definitely use them again. 10/10.

29 de janeiro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

5 STAR SHOP

I have been ordering from Rollersnakes a lot over the last few months & they have never let me down.
My recent order was delivered a couple of hours ago & once again I give them 5 Stars, many thanks to Rollersnakes

25 de janeiro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Fantastic company

Fantastic company, items always shipped very quickly. Items well packaged. Easy website to use, highly recommended

20 de janeiro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great service

Been using these guys since my son’s were in their teens they are now in their late 20’s and early 30’s
These guys are so helpful Never had any problems with orders even received orders before the money has gone from my account Would recommended theses guys to anyone

13 de dezembro de 2021
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Rollersnakes errors resulted in order not being dispatched being

I ordered two pairs of shoes for express delivery. Although these did show as in stock on their website I received email the following day to say that one of the pairs was out of stock. I was asked if I wanted a refund or select another pair.
Due to their error this caused the pair that was in stock to not be shipped. So I have paid for express delivery will not receive the items in time.
The only reason this 2 stars is to be fair I've had no issues with previous orders and they are refunding me.

10 de novembro de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Handled my cancellation swiftly

Offered the best price on the market (and free delivery) for what I wanted.When I realised I'd made a mistake in my order (nothing to do with the shop) and needed to cancel, they swiftly refunded me so I was able to get what I needed from somewhere with my size in stock. Couldn't fault them.

22 de setembro de 2021
Avaliação não solicitada

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