Romans - Aldershot Avaliações 

30
O TrustScore é 3.5 de um total de 5

3,3

167 Victoria Road, GU11 1JR Aldershot, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Vasco called round last week and explained the selling process to us in detail, answering any questions we had. He was round again this week to take photos of my house, had them on Romans website by... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

I enquired about a few properties for rent through Rightmove, and they were prompt at giving me a call. Unfortunately, I missed the initial phone call so I gave them a call back within 5 minutes. The... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Vasco was Amazing. He help us sell our house in four days. The whole team was very professional, friendly and very helpful. Answer all our questions and worries that we had about selling o... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

We have used Romans for many years for property management. I was a Army Officer and lived and moved abroad for the majority of the time and did not have time to get stuck into the property management... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Imobiliária
  2. Investimento em propriedades
  3. Avaliadora de imóveis
  4. Inspetor de imóveis

Sobre Romans - Aldershot

Escrito pela empresa

Established in 1987, Romans is one of the South East’s largest property groups specialising in lettings, sales, and property investment.

Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!

We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Romans customers can get everything they need under one roof.

Book free sales valuation
Book free rental valuation

Your local property experts

Escrito pela empresa

Whether you're looking to sell or let your home, our teams are on hand to help.

From start to finish, we cover all aspects of your property journey with our full range of services.

No matter your property goals, we work tirelessly to achieve them

From the very first day we opened as a single branch in 1987, Romans has continually evolved to meet the changing needs of our customers, and today, we’re here to help with every aspect of your property journey.

Informações de contato

  • 167 Victoria Road, GU11 1JR, Aldershot, Reino Unido

Genuinely local, truly expert

For expert advice from professionals, speak to us today.

3,3

Bom

O TrustScore é 3.5 de um total de 5

30 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,3

Todas as avaliações

(30)

164 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

As first time buyers

As first time buyers, I can’t recommend Romans any more if I tried. We initially got a call from the team who suggested a house they thought we would love - I didn’t believe them at first! We had been looking for quite some time and we realised we were very fussy buyers.. well Romans completely understood our requirements and went above and beyond to make our journey to buying a house smooth and easy. I can’t thank Dan, Luke and Holly enough for all of their hard work, staying up out of hours to get the job completed, they really went above and beyond for us! So Thankyou very much for everything!

22 de dezembro de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

DO NOT USE..DO NOT USE..DO NOT USE

Totally unprofessional. Dire communications. No clue how to treat people. We were in a chain of 4 for a house move and due to this bunch of morons being totally clueless…..it hasn’t happened…..they just don’t give a damn…..don’t know how they are in business…

14 de dezembro de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Romans is absolutely the worst ever

Romans is absolutely the worst lettings agent I’ve ever ever had the displeasure to deal with.

They've left my tenancy property unmaintained, denied liability for fixing them including heating during winter, charged extortionate fees for cleaning, and followed up with communications months later and charged for poor communications during arbitration. Utterly clueless communications and without a care for tenants in the world.

I've also sold several properties - both with Romans and without high street real-estate agent in the UK myself - don't bother with high street real-estate agents if this lot are anything to go by (their agents will all get paid a flat fee anyway if your house sells for 100k more or less - hence they will all value high, then high pressure to take the 1st offer!).

Instead of thousands of fees for poor service, one can easily save money by using one of many on-line sales agents that charge you literally pennies (Strike is one, there are many similar).

I would strongly recommend anyone considering Romans as their lettings agent to pick another agency due to the shambolic customer service and dreadful after care. I have little doubt it will be a similar experience once you've signed for them as seller, and you will be locked in for month/s.

Avoid at all costs.

Happy to provide Trustpilot full documentation if required for this shambolic company.

3 de abril de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

First class service

Would just like to say how pleased I was with the excellent service provided from the Romans team of Dan, Holly and Sasha. My property got sold in record time and everything went smoothly from start to finish. Special mention also to the team at Melia Mumford, who played their part brilliantly too! Would definitely recommend both companies highly and will use in the future when required.

27 de janeiro de 2023
Avaliação não solicitada
logotipo da Romans  - Aldershot

Resposta da Romans - Aldershot

Dear Richard

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Fantastic service provided by Dan and the team

Dan and the team were fantastic. He went above and beyond to try and keep the process as stress free as possible for us. The team were always extremely responsive and always happy to help. We had offers from every viewing and I have no doubt that was not just the house but also the professional approach the team have in preparing for viewings. Extremely happy with the service and would have no hesitation in recommending Romans Aldershot to family and friends.

6 de janeiro de 2023
Avaliação não solicitada
logotipo da Romans  - Aldershot

Resposta da Romans - Aldershot

Dear Sarah

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Sasha is wonderful

Sasha is wonderful, a great help with lots of patience always on hand for questions and providing an answer very quickly.
Thank you to Dan also.

25 de novembro de 2022
Avaliação não solicitada
logotipo da Romans  - Aldershot

Resposta da Romans - Aldershot

Dear Cindy

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Delighted. Great service.

We were delighted with the service we received at all stages of the purchasing process from the team at Romans. We had just had a house purchase with a different estate agent fall through and felt very disheartened by the whole process. The way we were treated by Romans was a breath of fresh air and we felt in control and well informed at all times.

4 de agosto de 2022
Avaliação não solicitada
logotipo da Romans  - Aldershot

Resposta da Romans - Aldershot

Thank you again for taking the time to let us know how we did. We hope you have a great day!

Avaliado com 1 de um total de 5 estrelas

AVOID ROMANS ALDERSHOT !

Rubbish experience dealing with Romans Aldershot Sales team TWICE now.
Poor and incompetent service
Unprofessional conduct
Lack of decent work-ethics
Non-serious attitude
Discrimination!!!

AVOID ROMANS ALDERSHOT !

21 de junho de 2022
Avaliação não solicitada
logotipo da Romans  - Aldershot

Resposta da Romans - Aldershot

Dear Customer,

We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team

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