Romans - Tilehurst Avaliações 

94
O TrustScore é 4.5 de um total de 5

4,5

30-30a School Road, RG31 5AN Tilehurst, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

The team at Romans Tilehurst were very helpful during in my recent move to my new rented property. Nathan, Charlotte and Lorraine from move management were especially helpful in making the move as sm... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

bad service, I booked a visit to a property and the agent called me this morning to cancel as they have accepted an offer. surely you should allow the "booked " viewings to view and not take further b... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

It's been an absolutely lovely experience. We were going through a bit of a rough period, but thanks to them we have been able to find a suitable accomodation for us very quickly. They explained us ev... Ver mais

Avaliado com 5 de um total de 5 estrelas

On a Positive, Sarah Thomas has been absolutely amazing. She has gone above and beyond what should be in her normal remit. Amazing communication and a 5 star service from her. The negative - Was al... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Imobiliária
  2. Investimento em propriedades
  3. Avaliadora de imóveis
  4. Inspetor de imóveis

Sobre Romans - Tilehurst

Escrito pela empresa

Established in 1987, Romans is one of the South East’s largest property groups specialising in lettings, sales, and property investment.

Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!

We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Romans customers can get everything they need under one roof.

Book free sales valuation
Book free rental valuation

Your local property experts

Escrito pela empresa

Whether you're looking to sell or let your home, our teams are on hand to help.

From start to finish, we cover all aspects of your property journey with our full range of services.

No matter your property goals, we work tirelessly to achieve them

From the very first day we opened as a single branch in 1987, Romans has continually evolved to meet the changing needs of our customers, and today, we’re here to help with every aspect of your property journey.

Informações de contato

  • 30-30a School Road, RG31 5AN, Tilehurst, Reino Unido

Genuinely local, truly expert

For expert advice from professionals, speak to us today.

4,5

Excelente

O TrustScore é 4.5 de um total de 5

94 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 95% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,5

Todas as avaliações

(94)

162 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Romans - Tilehurst

Excellent help and support from Steve Chitty, Mark Porter and Nathan Poulter. Felt really secure in the knowledge that we had a team of very professional staff dealing with our issue. Particular Thanks for Nathan, who was always there to talk to and who always provided help support and advise at all times. Nathan showed a lot of patients and understanding of our issue and is a credit to Romans.

19 de maio de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Over two weeks from my landlady…

Over two weeks from my landlady notifying Romans to release my deposit after the end of my tenancy and still waitingfir it to be returned. All the excuses being used to justify this. Will be taking this case to the Ombudsman. Typical greedy estate agents. Avoid this company like the plague.

9 de maio de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

5* service

Steve and Nathan were excellent very helpful I have never rented out a property before but they made it hassle free by explaining everything step by step which made it a pleasant hassle free experience
I would not hesitate to recommend them

20 de março de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Thanks

Thanks again for all your help in finding a rental property Nathan and Steve very helpful

5 de abril de 2023
Avaliação não solicitada
logotipo da Romans  - Tilehurst

Resposta da Romans - Tilehurst

Dear Stu

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Avaliado com 4 de um total de 5 estrelas

Great experience

Great experience! They have been really hands on and approachable especially Nathan. Well done!

1 de abril de 2023
Avaliação não solicitada
logotipo da Romans  - Tilehurst

Resposta da Romans - Tilehurst

Dear Ven,

We are very happy we could provide you with a positive customer experience.

Kind regards
Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Nathan at Romas was a massive help for…

Nathan at Romas was a massive help for us in moving. He kept us updated on everything and was very clear thank you Nathan and thank you Romas

13 de março de 2023
Avaliação não solicitada
logotipo da Romans  - Tilehurst

Resposta da Romans - Tilehurst

Dear Josh

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Big thanks to Mark in your Tilehurst…

Big thanks to Mark in your Tilehurst branch for all his help and advice. After recently becoming landlords, Mark has been incredibly helpful meeting with us, providing lots of really useful information about our responsibilities as Landlords and also helped with the tenancy agreement. Nothing has been too much trouble, Mark has only been a phone call or email away and has made the whole process very smooth, both for us and our tenant. Thank you for all your help and really going above and beyond.

8 de fevereiro de 2023
Avaliação não solicitada
logotipo da Romans  - Tilehurst

Resposta da Romans - Tilehurst

Good afternoon

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Nathan has been extremely professional…

Nathan has been extremely professional and very helpful while applying for a property.

3 de fevereiro de 2023
Avaliação não solicitada
logotipo da Romans  - Tilehurst

Resposta da Romans - Tilehurst

Dear Kevin

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Avaliado com 5 de um total de 5 estrelas

5* Service

I would like to mention how easy the process has been. I have never rented a property before and Nathan has been so helpful. He showed us around the property, he was very professional and knowledgeable! He has been great with helping us through the next steps also. I would definitely recommend using Romans Tilehurst. Thank you Nathan! :)

1 de fevereiro de 2023
Avaliação não solicitada
logotipo da Romans  - Tilehurst

Resposta da Romans - Tilehurst

Dear Laura

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Nathan! A credit to the team!

Nathan has been fantastic! I was so keen about a property that I bombarded the office with online enquiries and telephone voicemails, Nathan quickly got in touch the same day and arranged a viewing for the following day. We are now day four after finding the property and have submitted our references, he has been super helpful always at the end of the phone for when we encountered problems, at the viewing he was incredibly professional and knowledgeable especially about the no deposit scheme and the benefits included. He is a real credit to the company name and it has been a pleasure working with him so far so that we can move into our dream property.

19 de dezembro de 2022
Avaliação não solicitada
logotipo da Romans  - Tilehurst

Resposta da Romans - Tilehurst

Dear Emily

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Avaliado com 5 de um total de 5 estrelas

I can’t believe how quickly Steve and…

I can’t believe how quickly Steve and his team got my property let.
They are professional and honest people with a brilliant understanding of the market.
I would not hesitate to recommend them to friends and family.
Thanks again Steve and his team.

16 de dezembro de 2022
Avaliação não solicitada
logotipo da Romans  - Tilehurst

Resposta da Romans - Tilehurst

Dear Lee

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Romans Tilehurst have been excellent

Romans Tilehurst have been excellent. Excellent communication, helpful, friendly and professional. Highly recommended.

9 de dezembro de 2022
Avaliação não solicitada
logotipo da Romans  - Tilehurst

Resposta da Romans - Tilehurst

Dear Ellen

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Nathan has gone above and beyond to…

Nathan has gone above and beyond to help me find my new home

1 de dezembro de 2022
Avaliação não solicitada
logotipo da Romans  - Tilehurst

Resposta da Romans - Tilehurst

Dear Sam,

We are very happy we could provide you with a positive customer experience.

Kind regards
Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Had fantastic and professional services…

Had fantastic and professional services from Nathan Poulter and I would definitely recommend them.

8 de outubro de 2022
Avaliação não solicitada
logotipo da Romans  - Tilehurst

Resposta da Romans - Tilehurst

Thank you again for taking the time to let us know how we did. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

Avaliado com 5 de um total de 5 estrelas

Romans in Tilehurst did a great job

Romans in Tilehurst did a great job. Nathan Paulter and Dan did excellent work making sure everything got done smoothly and efficiently. I appreciate the work the put into my move. I will recommend them to anyone looking for a new place. Great work guys

12 de outubro de 2022
Avaliação não solicitada
logotipo da Romans  - Tilehurst

Resposta da Romans - Tilehurst

Dear Andrew Semesi

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Brilliant!

Lovely experience from start to finish. Very professional and very helpful throughout.

27 de setembro de 2022
Avaliação não solicitada
logotipo da Romans  - Tilehurst

Resposta da Romans - Tilehurst

Hi Ew, we are very happy to have provided you with such a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

Avaliado com 5 de um total de 5 estrelas

Nathan Poulter

Nathan Poulter was fantastic and helped us entirely throughout the whole move. He made us feel welcome and that he and the team were doing all they could at every stage. Thank you

16 de setembro de 2022
Avaliação não solicitada
logotipo da Romans  - Tilehurst

Resposta da Romans - Tilehurst

Dear Cerys

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Easy moving process

Nathan from the Tilehurst branch in Reading has been a great help in organising our move. We are first time renters with a lot of questions and Nathan was happy to help with any queries we had.

15 de setembro de 2022
Avaliação não solicitada
logotipo da Romans  - Tilehurst

Resposta da Romans - Tilehurst

Dear Sophie

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

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